Managed IT services allow companies to outsource the management and maintenance of their IT infrastructure to a provider. This reduces costs compared to do-it-yourself solutions by eliminating upfront hardware/software purchases and ongoing maintenance costs. Managed services provide 24/7 support and allow companies to focus on strategic priorities rather than daily IT operations. InTechnology is well positioned as a full service provider offering managed voice, data and cloud-based solutions on a flexible monthly basis with no major upfront investments.

1. THE BUSINESS CASE
FOR MANAGED IT &
COMMUNICATION SERVICES /
30 Sep 2010
Richard Quine
Product Director, Voice & Unified Communications

2. Question /
What are Managed IT Services?

3. Question /
Aren’t Managed IT Services
the same as IT Outsourcing?

4. Answer /
As a Managed IT Service Provider,
we provide wholesale, on-demand
data & voice services, managed
24x7x365, to IT departments so that they
don’t have to do it themselves /

5. Answer /
Importantly, Managed IT Services allows a IT
department to focus on managing
information rather than managing
Technology /

6. Our Core Differentiator /
While some providers chose to focus on one – or a few
services – InTechnology’s core differentiator is that it is
expert in the full suite of Managed IT & Communications
Services and Cloud based delivery models /

7. FOUR REASONS TO
CONSIDER MANAGED
IT SERVICES /

8. Reason 1: Implementation /
• With a hosted service, all the infrastructure work
has been done – you just connect
- We can also come to site and install it for you
• Fancy DIY IP Telephony?
- You may not realise the complexity until you start, and then it’s too late
- InTechnology has the experience of installing 16,000 hosted IP
voice users
• Maybe DIY Microsoft OCS & Exchange?
- But why bother?
- InTechnology OCS and Exchange service can be deployed within days,
with new users added instantly

9. Reason 2: Budget /
• Capital efficient
- With no new equipment or software to buy, capital budget needed
is usually very low
- Maybe you are thinking of spending £1000s on a new IP PBX?
- A fully managed IP telephony service costs from just £8 per user
per month, including the phone
• Flexible
- You also have the benefit of only paying exactly what you need,
when you need it
- Hosted services mean you can flex up and down without worrying about
future demand until it happens

10. Reason 3: Priorities /
• Focus on strategic, not operational
- You have a limited IT budget and a small team
- Hosted services allows you to focus your resources on what’s important
• InTechnology has already invested £100m in a world-class shared
IT infrastructure
- Our economies of scale allow us to offer you a 24x7 carrier managed
service for less cost than you think
- You can forget about routine maintenance, leave this to us

11. Reason 4: Risk /
• InTechnology is the UK’s most experienced hosted IP voice provider
- We made our mistakes a long time ago so you don’t have to
• Use InTechnology consultants and project managers as an extension
of your IT team
- Whenever we deploy a new service, it is built to your
exact requirements
- Our project managers, service delivery team, and support team are
alongside you every step

12. EXAMPLE: IP TELEPHONY
AS A MANAGED SERVICE /

13. PHONE
ANALOGUE / DIGITAL PBX
COMPUTER
PSTN
PHONE NETWORK
COMPUTER
WIDE AREA NETWORK
DATA
COMPUTER ROOM
How telephony has evolved /
1: Separate data & voice networks /

14. How telephony has evolved /
2: Telcos moves to digital (then IP) voice & data infrastructures /
PHONE
ANALOGUE / DIGITAL PBX
COMPUTER
COMPUTER ROOM
DIGITAL VOICE /
DATA NETWORK

15. How telephony has evolved /
3: The IP PBX brings voice convergence to the office /
IP PBX
ISDN / MPLS
IP VOICE / DATA
NETWORKIP DESKTOP COMPUTER ROOM

16. How telephony has evolved /
4: The PBX functionality moves into the Telco network /
ISDN / MPLS
IP VOICE / DATA
NETWORKIP DESKTOP
MANAGED IP SERVICES
COMPUTER ROOM

17. So are the days of the PBX numbered? /
Will the new generation of telecoms technology make the PBX look as
old fashioned as this switchboard?

18. Technology is evolving the desktop from this … /

19. To this … /

20. Typical InTechnology
Customer Cloud
Deployment /
CUSTOMER
VIRTUAL DATA
CENTRE
INTERNET CORPORATE VPN

21. TCO OF DIY VS. MANAGED
IT SERVICE

22. EQUIPMENT PURCHASE
CALL CHARGES
RENTAL OF PHONE LINE
SUPPORT & MAINTENANCE
Cost of a Traditional Premise-based PBX

23. Cost of a Traditional Premise-based PBX
NO PBX, JUST PHONES
NO CHARGES FOR CALLS
BETWEEN IP VOICE USERS
NO MAINTENANCE CONTRACTS,
24X7 SUPPORT INCLUDED
NO PHONE LINES NEEDED, USE YOUR
EXISTING WAN CONNECTION

24. TCO example/
Company with 180 staff and two offices /
• With 180 staff, this equated to £17.36 per user, per month
This was to just operate their obsolete phone system /
• But the cost of a PBX replacement was quoted at £250,000 by
their PBX supplier /

25. Example hosted IP Telephony service
charges /
Includes phone rental for a 200 user system /
POLYCOM IP 321/331 POLYCOM IP 550
Compare with
current spend of
£17.36 / user on just
PBX maintenance

26. SUMMARY /

27. Managed IT & Communication Services /
• With no hardware or software to purchase, setup costs are kept low and
there are no unexpected costs
• All design, installation, and maintenance is included as part of the service
• The costs of running the phone system are kept low with no need for phone
lines and free site-to-site calls
• InTechnology are well positioned to help you with all your communication
requirements, regardless of size or complexity

28. Come visit us at Stands 5, 6 and 7 to learn more
about our Managed IT Services /
www.intechnology.com
Richard Quine
richard.quine@intechnology.com