The document describes the 48 Hour Global Service Jam event that will take place from February 24-26, 2012 in over 80 locations worldwide including Copenhagen. Participants will be randomly assigned to teams and will have 48 hours to develop new service concepts inspired by a shared theme. The schedule outlines the activities over the 3 days which include brainstorming, group work sessions, lectures on creativity, finalizing concepts, and presentations. The design process and various tools/methods to be used are also summarized such as inspiration, understanding user needs, shaping ideas, refining concepts, and presenting the solution. Some example service concepts from past events are provided. Reflections on the event note aspects like time/energy needed, facilitating methods, outside inspiration, and