This document summarizes the credentials and experience of Terry La Combe as a certified human resources and organizational development leader. It outlines her key attributes such as being a visionary strategist, change agent, and effective communicator. It then details her functional strengths and over 15 years of experience in HR, OD, and leadership roles within the healthcare industry. She has led strategic initiatives improving organizational performance, training programs, and reducing turnover.

1. TERRY LA COMBE
Certified Human Resources &
Organizational Development Leader

2. KEY ATTRIBUTES
• Visionary Strategist
• Committed to Excellence in improving organizational performance and
operational processes
• Systems Thinker
• Team Builder and Facilitator
• Change Agent
• Continuous and Quick Learner
• High Achiever
• Effective Communicator
• Appreciates Diversity

3. KEY FUNCTIONAL STRENGTHS
• Organizational Development
• Leadership Development
• Facilitation
• Human Resources Generalist
• Performance Management
• Employee Relations
• Quality Improvement
• Program & Change Management

4. HR & OD LEADER SUMMARY
• > 15 years of in-depth experience
• 10 years leadership experience
• 5 years in corporate role supporting over 60 sites and 60,000 in Fortune 500 company
• 10 years with one company
• SPHR and DDI Master Trainer Certification
• MPA and BBA academic degrees from University of Memphis
• Microsoft Office software competence

5. CENTENNIAL MED CENTER (TENET)
HUMAN RESOURCES DIRECTOR
5/2007 – 7/2009
Led strategic and operational human capital initiatives for 118 bed hospital with over 500
employees that included: recruitment, staffing, employee health, onboarding, performance
management, employee relations, compensation and benefits, training, quality improvement,
documentation and retention.
• Developed and implemented retention strategies that resulted in reducing overall turnover by 50% over 2 years.
• Instituted employee recognition program.
• Developed and facilitated training related to leadership development, new employee orientation, diversity
awareness, team building, patient safety, quality improvement, customer service, on-the-job injuries, and HR
processes.
• Created preceptor program.
• Led Employee Relations Committee.
• Published monthly newsletter and inserted content on intranet SharePoint site.

6. TENET HEALTHCARE
DIR OF EDUCATION SYSTEMS & PROCESSES
2/2002 – 5/2007
Led, supported and facilitated implementation of enterprise-wide HR and learning initiatives.
• Led support segment of enterprise-wide LMS implementation that resulted in over 1,000,000 completed courses
in 5 years;.
• Led American Heart Association HeartCode project and enterprise-wide implementation that resulted in
training 8,000 individuals in less than 3 years with estimated savings of $570,000.
• Led enterprise-wide Employee Engagement Survey process and developed post-survey action planning tools.
• Designed standardized processes and tools for onboarding, annual education requirements, nursing medication
test, competency management, and performance management.
• Developed educator toolkit to support training needs assessment, curriculum development, training
coordination, classroom delivery and program evaluation.
• Validated presentation and facilitation skills for leadership development trainers.
• Developed ILT and online training curriculum as needed.
• Participated on talent management process team that included identification of competencies, 360o
assessment, feedback, development plans, experiential learning, mentoring and succession planning.

7. SAINT FRANCIS HOSPITAL (TENET)
DIRECTOR OF EDUCATION
11/1998 – 2/2002
Developed and facilitated implementation of employee development and patient education
strategies and supported HR initiatives with a team that included 9 clinicians for more than 2,000
employees in 690 bed hospital.
• Built and led a team to support learning and HR initiatives.
• Coordinated and facilitated new employee orientation.
• Developed hospital onboarding and competency processes.
• Led Employee Satisfaction Team in Target 100 cultural change process.
• Led cultural integration of foreign nurses that resulted in 60% retention after 10 years.
• Created cultural diversity awareness training and attended Memphis Diversity Institute
corporate facilitator training.
• Led online education implementation.

8. OTHER ACHIEVEMENTS
• Tennessee Quality Examiner for Tennessee Quality Award using Baldridge
criteria; 1997.
• Facilitated healthcare delivery performance improvement teams (UT Bowld
Hospital).
• Co-chaired Safety Committee. Member of Employee and Labor Relations
Committee. Facilitated change management training for over 1,000
employees after significant RIF (Regional Medical Center at Memphis).
• Created quality systems for ISO 9000 recognition (Tebco Manufacturing).
• Co-led start up of manufacturing operation that achieved the highest profit
margin among all divisions within the company after 18 months of
operations (Tebco Plating).