The document discusses how cities can learn from data to improve services. It outlines Barcelona's evolution with ICT from 1985 to present. Corporate data quality is key, and poor quality data can negatively impact services. External data from sensors, citizens, and other sources can complement or replace poor internal data. Collaborative data that combines internal and external sources along with open innovation can help transform public services. The Barcelona Open Challenge crowdsources solutions to city challenges through an open process.

1. Learning from data
to increase knowledge
EUROCITIES
Knowledge Society Forum conference
Smart & Heart Cities
Teresa Serra
TESEM S.L. General Director
www.tesem.es
OCTOBER 2015
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2. Historical ICT evolution
City of Barcelona
1985 - 1995 1995 - 2005 2005 - 2015 2016
Public administration
Modernization
Integrated
Citizen Services
Transforming
Public Services
Looking for a smarter
and collaborative city
Reengineering
Electronic documents
Transversal processes
Decentralization
Citizen Information offices
Telephone services
www.bcn.es
Public Kiosks
eAdministration
Interoperability
Smart City
Open government
Big Data - IoT
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3. Corporate Data
Some figures
12% 17%
25%
64%
81%
97%
Categoría 1 c Categoría 2 Categoría 3 Categoría 4 d
Senior executives
making strategic
use of data (1)
ICT employees
who value as
strategic use of
data(1)
Enterprise
database
containing
inaccuracies(2)
Companies with
poor quality
data (2)
Companies with
high growth rates
that make an
strategic use of
data(1)
Senior executives
who see the data as
a strategic priority (1)
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(1) Source: “The data directive”. “State of CIO 2014”
(2) Source:”Informatica 2014”

4. Data Quality
Consequences
Computer
Applications
Analytics / BI
Transactions
Office
automation
Data / Information
System
Workstations
Infrastructures
…
Management
Urbanism
Finances
Social Action
Economic
Promotion
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Data is key to the
strategy and municipal
management

5. Data Quality
Consequences
Workstations
Infrastructures
…
Management
Urbanism
Finances
Social Action
Economic
Promotion
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A lack of data quality
can affect municipal
services without
freezing them

6. Learning from data analysis
Corporate data
Or internal data
Produced by the organization
(municipal registers, georeferencing,
commercial activity licenses, taxes, fees…)
External data
Produced by other
organizations or sensors
(social media, web sites, data from utilities
or banking companies, statistical data…) Collaborative data
Combination of both
+ Open innovation
CHALLENGES IN ORDER TO
TRANSFORM PUBLIC SERVICES
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7. Corporate Data
Corporate data
Or internal data
Produced by the organization
(municipal registers, geocoding, commercial
activity licenses, taxes, fees…)
Requisites: quality,
prepared to be “open
data”, guarantee of
unique data…
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8. Example
City of NYC : Restaurant inspection information
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9. Incorporate external data and visualize
When the corporative
data is of poor quality
or does not exist, it
can be complemented
or replaced by external
data sources
External data
Produced by other organizations
and coming from sensors
Tourism, health, socialmedia, web sites
(quality, certification of origin…)
Example: helping inspectors finding
illegal touristic apartments
Touristic flats
permits
Inspections Census
Utilities data
(water, energy…)
Web portals
+ + + +
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10. External information coming from IoT and sensors
Citizen as a sensor
Reliable sensors VS Certified sensors
Citizens noise map
through Mobile app
Bad examples
Study in Barcelona,
for the hotel industry,
that analyzes the
profiles of tourists
and their activities.
Good examples
Data from citizens
weather stations..
Traffic situation apps
that are based on
the information sent
by users.
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11. Data from citizens weather stations
City of Terrassa – Barcelona Metropolitan area
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12. Data from citizens weather stations
City of Terrassa – Barcelona Metropolitan area
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13. Data from citizens weather stations
City of Terrassa – Barcelona Metropolitan area
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14. Collaborative data
Collaborative data
Combination of both
Open innovation
CHALLENGES IN ORDER TO
TRANSFORM PUBLIC SERVICES
BCN | Open Challenge
http://bcnopenchallenge.org/
Programme opening up the city
administration to SMEs from
around the world to transform
public services.
By seeking solutions to the city’s challenges with a more inclusive
process, Barcelona will accelerate innovation and leverage public
spending more effectively to deliver better public services.
• Reducing bicycle thefts in the city: Barcelona is looking for a bike parking system
that enhances the security of private cycles.
• Empowering support systems to reduce social isolation: BCN is looking to
support families and healthcare professionals in the care of senior citizens to
reduce isolation and loneliness.
• Monitoring pedestrian flows in the city : Real-time data on people distribution
throughout the city enhances the management of Barcelona’s public spaces.
• Tools for digitisation of museum and archive collections : Digitisation of
Barcelona’s rich archives of books, manuscripts, photographs and other
documents will enable this unique record of Catalan culture to be better shared
with citizens.
• Automatic detection and alerts of damaged road surfaces : Responsive, efficient
road-surface management is essential for ensuring a citizen- and commerce-
friendly city.
• Empowering local retail through technology : Improving the competitiveness of
small local retail businesses by increasing their online visibility.
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15. Conclusions
‣ The need of Data governance
‣ Ensure sustained corporate data quality
‣ Incorporating external sources with quality
guarantee of origin
‣ External data: new sources of knowledge
‣ Citizen at center of the generation of new
data and knowledge

16. Thank you
EUROCITIES
Knowledge Society Forum conference
Smart & Heart Cities
Teresa Serra
TESEM S.L. General Director
www.tesem.es
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