Technology Trends and Their Impact on the Way We Live, Work and Learn

Copyright © Enterprise Hive, LLC
2013

Copyright © Enterprise Hive, LLC 2013
Technology Changes Everything

Poll Question #1
 Yes : Raise your hand if your organization is implementing or has
implemented gaming technology in any part of your organization.
 No : Raise your hand if your organization has not implemented
gaming technology in any part of your organization.
 Not Sure : Or, have no idea what I’m talking about.

For those of you that know what I’m talking about, and are considering
new game technologies, how soon are you considering implementing new
technologies?
 Within the next 18 months
 Within the next year
 Immediately (next 6 months)
 We have no plans
Poll Question #2

o Social Learning versus Social Media?
o The Transforming Workplace
o LMS and TMS Trends
o Impact of Game Mechanics on Learning and
Collaboration
Agenda

Social Media Social Learning
similar technology
different setting
Informal Informal
Collaborative Collaborative
Non-Institutional Institutional
Social Media versus Social Learning

Social Media in the workplace does not
constitute Social Learning
Collaboration in the workplace can improve productivity
Organization-wide collaboration streamlines access to information
Effective collaboration fuels better output, quality and timeliness
Better collaboration leads to lower employee turnover

Social Learning has a direct impact on engaged employees and engaged
employees drive results.
“Disengaged workers cost the economy about $328 billion annually*”
Recent Gallup Employee Engagement Index:
“71% of American workers are "not engaged" or "actively disengaged" in
their work, meaning they are emotionally disconnected from their
workplaces and are less likely to be productive” which impacts sales,
customer service, quality, and profit.”
*Engagement Data -http://gmj.gallup.com/content/24880/Gallup-StudyEngaged-Employees-Inspire-Company-Innovation.aspx
Why is Social Learning Important?

Culture of personalized learning
Culture of working anytime, anywhere on any device
Many devices including personal devices on corporate networks
“It’s all about ME.”
Cloud, Social and Mobile are Transforming the
Workplace

Boomers are adapting to technology
Generation X is the PC generation
Millennials are the Internet generation
Multiple Generations of Learners

A study on the use of social media by Aberdeen Group found that top 20%
of users of Web 2.0 tools in talent management experienced:
34% improvement in time-to-productivity
31% improvement in employee retention/turnover
Social Media deepens employee engagement by:
Building trusted connections among peers
Rewarding knowledge transfer
Sharing of best practices
Social Media Drives Engagement

McKinsey recently correlated the relative value companies believed they were getting
from various social media technologies:
Video Sharing
Wiki
Blogs
Podcasts
Social Networking
Peer-to-peer Collaboration
Social Media Technologies Benefits

LMS and TMS Trends
• Responsive design for mobile deployment
• Selection of solution with open framework
• Secure and private social network options
• SaaS and Cloud deployments
• Certifications and Badging
• Gamification of learning
• Embedded data and analytics

Retention and Completion
Industry continues to innovate to provide early intervention, feedback
and technologies to support students in traditional and corporate learning.

Gaming

Non-traditional Gaming

Gamification is the introduction of game psychology into the front end of
business applications. It combines cleverly structured applications (game
mechanics) with our deep emotional urges (basic human needs) to
succeed, compete and collect things in order to win. When employed
successfully it has the potential to build brand loyalty, increase sales and
deeply engage with target audiences.
-Toby Williams
“Gamification” Defined

Maslow’s Hierarchy of Human Needs

Competence
AutonomyRelatedness
Beyond Maslow

Gaming Mechanics Gaming Dynamics Human Need
Points Reward Accomplishment
Levels Status Progress
Leaderboards Competition Recognition
Challenges/Quests Achievement Control over actions
Put it Together

Catalyst for change Positively influence behavior
Gamification

Utilities Healthcare
Persuade

Predicted that game-based
learning is on the two-or-three-
year horizon for adoption in
higher education.
What makes it mind-blowing is the
way Sal has used game mechanics
to make dizzying subjects accessible
and yes, fun and addictive.
- Eric Brunner
Teach

Motivate

Put in Bottle
Achievement
Recycle Bottles
Competition Reward
Get Points
What did you observe?

It’s all about the customer
experience
Online Customer Communities

5 Ways to Develop Customer
Loyalty Using Gaming Principles
Gabe Zichermann
Gamification Thought Leader
Game theory & customer communities

Grind : simple and easy-to-understand action as the core of
your product and loyalty effort.
Example:
Logging in
Rating an article
Sharing a comment
Grind
Step #1
Build Loyalty with Gaming Theory

XP System : experience points to understand the behavior
and knowledge of your users.
Example:
1 point each time logged in
Points
Step #2

Social Actions : use at least 5 concepts such as “like”,
“comment”, “rate”, “post” or “invite”. Thinking of these as social
actions will also help you attract new users.
Assign XP point values to each of those social actions. Consider
what the relative values should be.
Is creating a profile worth 10 times the commenting or just five times?
Actions
Step #3

Action
Emotion
Expression
Positive
Feedback
Return
Appointment
Step
#4
Social Loop with Appointment Mechanics
Consider the actions you just described. How do they fit into a
social loop?
Appointment mechanic for a commitment to check in or come
back on a regular basis.

Reward System: tangible benefit for good
behavior
SAPS
Status
Access
Power
Stuff
Reward
Step #5

Grind Points
XP
Social Loop
Rewards
SAPS
Loyalty
Game Mechanics for Customer
Community

How are you using gaming mechanics?
Third party graphics in presentation
compliments of Google images.

Technology Trends and Their Impact on the Way We Live, Work and Learn

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