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Chris Skinner

@FSClub and @Chris_Skinner
www.thefinanser.com
© Chris Skinner. All rights reserved.
Becoming Digital is the challenge for all, as customers
demand new services focused upon 21st century
technologies. The ch...
© Chris Skinner. All rights reserved.
© Chris Skinner. All rights reserved.
© Chris Skinner. All rights reserved.
Then …

© Chris Skinner. All rights reserved.
© Chris Skinner. All rights reserved.
© Chris Skinner. All rights reserved.
Today
•
•
•
•
•
•
•
•
•
•
…

Macro-economic risk
Credit risk
Liquidity
Capital availability
Political interference
Regulat...
www.thefinanser.com
© Chris Skinner. All rights reserved.
© Chris Skinner. All rights reserved.
© Chris Skinner. All rights reserved.
© Chris Skinner. All rights reserved.
Mohamed Bouazizi
(Arab Spring)
© Chris Skinner. All rights reserved.
Molly Katchpole
(Bank of America)
© Chris Skinner. All rights reserved.
© Chris Skinner. All rights reserved.
© Chris Skinner. All rights reserved.
© Chris Skinner. All rights reserved.
© Chris Skinner. All rights reserved.
© Chris Skinner. All rights reserved.
© Chris Skinner. All rights reserved.
More mobiles than people
© Chris Skinner. All rights reserved.
It took 13 years to get two million customers
using Internet banking; it took just two months
to reach that number for mob...
PHOTO
RECEIPTS
Simple allows customer to not only
view receipts, but also attach
pictures to their transactions. Their
ove...
CUSTOM
ALERTS
GoBank has a very simple way to
set more than 10 different alerts to
be delivered to the channel(s) of
your ...
CONSOLIDATED
SALES &
SERVICE
USAA integrates sales within their
mobile app on the start-up page and
throughout the entire ...
SIMPLIFIED
PAYMENTS
Kaching provides as many payment
options as any bank worldwide,
including ability to pay bills with QR...
UNIVERSAL
P2P
Square has recently introduced a
new way to pay friends. With Square
Cash, sending money is as easy as
sendi...
TRANSACTION SEARCH
mBank’s smart transaction
search engine makes a
search through your
transaction history as easy
as usin...
GAMIFICATION
mBank’s gamification in the
bank’s transactional service
to encourage smart
spending and saving
LOCATIONAL REWARDS
Amex serves cardmembers rewards
based on their locations, should they
wish to use the geo-location serv...
DIGITAL
RECEIPTS
Moven provides real-time digital
receipts for debit and mobile
payment transactions. These
receipts inclu...
FINANCIAL
WELLNESS
Moven’s Cred score
• Monitors your finances
• Provides comparison to others
• Gives you feedback about ...
© Chris Skinner. All rights reserved.
© Chris Skinner. All rights reserved.
Within a year of launch, Square was processing over:
•
•
•
•

$2 million a day in April 2011, rising to over
$3 million a ...
© Chris Skinner. All rights reserved.
© Chris Skinner. All rights reserved.
© Chris Skinner. All rights reserved.
© Chris Skinner. All rights reserved.
© Chris Skinner. All rights reserved.
© Chris Skinner. All rights reserved.
© Chris Skinner. All rights reserved.
WEARABLE BANKING

Banco Sabadell is the first bank in the world to present its own app
for Google Glass. The app allows th...
WEARABLE BANKING

The SmartWatch app is based on Westpac’s Cash Tank app that
allows customers to get balances without any...
© Chris Skinner. All rights reserved.
© Chris Skinner. All rights reserved.
© Chris Skinner. All rights reserved.
© Chris Skinner. All rights reserved.
© Chris Skinner. All rights reserved.
Over 80 percent of Tencent’s revenue comes from value-added services that users
pay for using QQ coins (币, Bì) QQ’s virtua...
Money
is just
© Chris Skinner. All rights reserved.
© Chris Skinner. All rights reserved.
© Chris Skinner. All rights reserved.
© Chris Skinner. All rights reserved.
© Chris Skinner. All rights reserved.
Mark Zuckerberg (facebook)

© Chris Skinner. All rights reserved.
Mark Zuckerberg (facebook, 2009)

© Chris Skinner. All rights reserved.
Mark Zuckerberg (facebook, 2012)

© Chris Skinner. All rights reserved.
Randi Zuckerberg (instagram, 2012)

© Chris Skinner. All rights reserved.
© Chris Skinner. All rights reserved.
Julian Assange (wikileaks)
Aaron Barr (HB Gary)
© Chris Skinner. All rights reserved.
© Chris Skinner. All rights reserved.
More than 2,500,000,000,000,000,000 bytes of data (2.5 exabytes) are produced
every day:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•

Pe...
© Chris Skinner. All rights reserved.
The entire works of William Shakespeare
(in text form)

= 5 MB of data
= 500 billion Works of Shakespeare a day

© Chris S...
Finding
value in
the Data
© Chris Skinner. All rights reserved.
25 exabytes

Valuable

SECURE
CRITICAL
IMPORTANT
WORTHWHILE
200 zetabytes

RUBBISH

Erroneous
Secure

© Chris Skinner. All rights reserved.
© Chris Skinner. All rights reserved.
Data is the greatest raw material of
Business, on a par with capital and labour.
“What we are seeing is the ability to hav...
© Chris Skinner. All rights reserved.
Wireless radio is a danger to society and will result in our people
vegetating and being unproductive. Furthermore, it wil...
Becoming Digital is the challenge for all, as customers
demand new services focused upon 21st century
technologies. The ch...
Chris Skinner
Email:
chris.skinner@fsclub.co.uk
Website:
www.fsclub.net
Blog:
www.thefinanser.com
LinkedIn:
Chris Skinner
...
Digital Bank
Digital Bank
Digital Bank
Digital Bank
Digital Bank
Digital Bank
Digital Bank
Digital Bank
Digital Bank
Digital Bank
Digital Bank
Digital Bank
Digital Bank
Digital Bank
Digital Bank
Digital Bank
Digital Bank
Digital Bank
Digital Bank
Digital Bank
Digital Bank
Digital Bank
Digital Bank
Digital Bank
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Digital Bank

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This is my latest presentation on digital bank trends, that accompanies the book Digital Bank http://www.amazon.com/Digital-Bank-Chris-Skinner-ebook/dp/B00G1L9MDI/ref=zg_bs_154892011_9

Published in: Economy & Finance, Business

Digital Bank

  1. 1. Chris Skinner @FSClub and @Chris_Skinner www.thefinanser.com © Chris Skinner. All rights reserved.
  2. 2. Becoming Digital is the challenge for all, as customers demand new services focused upon 21st century technologies. The challenge is that most of us are stuck with systems built in the last century. In this age of the mobile internet, where cloud computing allows anyone to scale from small to big data and back again, we are all wondering what to do to evolve our businesses to this new model of servicing and processing. This book provides the answers for a Digital Bank strategy through the insights of one of the markets leading practitioners providing case studies, knowledge and opinion in order to show the way forward. Digital Bank not only includes extensive guidance and background on the digital revolution in banking, but also in-depth analysis of the activities of incumbent banks such as Barclays and new start-ups such as Metro Bank in the UK, as well as disruptive new models of banking such as Alior Bank in Poland and FIDOR Bank in Germany. Add on to these a comprehensive sprinkling of completely new models of finance, such as Zopa and Bitcoin, and you can see that this book is a must-have for anyone involved in the future of business, commerce and banking. “Chris Skinner is simply one of the most brilliant minds in banking, and he’s always an entertaining read.” The Financial Brand commentary when awarding Chris Skinner’s blog the Reader’s Best Banking Blog Award © Chris Skinner. All rights reserved.
  3. 3. © Chris Skinner. All rights reserved.
  4. 4. © Chris Skinner. All rights reserved.
  5. 5. © Chris Skinner. All rights reserved.
  6. 6. Then … © Chris Skinner. All rights reserved.
  7. 7. © Chris Skinner. All rights reserved.
  8. 8. © Chris Skinner. All rights reserved.
  9. 9. Today • • • • • • • • • • … Macro-economic risk Credit risk Liquidity Capital availability Political interference Regulation Profitability Derivatives Corporate governance Quality of risk management • • • • • • • • • • … Dodd-Frank Volcker Durbin Vickers Barnier Lagarde Geithner Bernanke King Dragi © Chris Skinner. All rights reserved. • • • • • • • • • • … Basel III CRD MiFID II PSD II SEPA end-dates Solvency II UCITS IV EMIR T2S Bribery Act
  10. 10. www.thefinanser.com
  11. 11. © Chris Skinner. All rights reserved.
  12. 12. © Chris Skinner. All rights reserved.
  13. 13. © Chris Skinner. All rights reserved.
  14. 14. © Chris Skinner. All rights reserved.
  15. 15. Mohamed Bouazizi (Arab Spring)
  16. 16. © Chris Skinner. All rights reserved.
  17. 17. Molly Katchpole (Bank of America)
  18. 18. © Chris Skinner. All rights reserved.
  19. 19. © Chris Skinner. All rights reserved.
  20. 20. © Chris Skinner. All rights reserved.
  21. 21. © Chris Skinner. All rights reserved.
  22. 22. © Chris Skinner. All rights reserved.
  23. 23. © Chris Skinner. All rights reserved.
  24. 24. © Chris Skinner. All rights reserved.
  25. 25. More mobiles than people
  26. 26. © Chris Skinner. All rights reserved.
  27. 27. It took 13 years to get two million customers using Internet banking; it took just two months to reach that number for mobile banking. [Barclays Bank] It took 10 years to get twenty million contacts per month through Internet banking. It took 18 months for mobile. [Société Générale]
  28. 28. PHOTO RECEIPTS Simple allows customer to not only view receipts, but also attach pictures to their transactions. Their overall interface is one of the cleanest in the industry. They also integrate a ‘safe-to-spend’ function that combines budget with transaction behavior.
  29. 29. CUSTOM ALERTS GoBank has a very simple way to set more than 10 different alerts to be delivered to the channel(s) of your choice.
  30. 30. CONSOLIDATED SALES & SERVICE USAA integrates sales within their mobile app on the start-up page and throughout the entire experience.
  31. 31. SIMPLIFIED PAYMENTS Kaching provides as many payment options as any bank worldwide, including ability to pay bills with QR codes, make Bump P2P payments and even payments through Facebook.
  32. 32. UNIVERSAL P2P Square has recently introduced a new way to pay friends. With Square Cash, sending money is as easy as sending an email. No passwords, no sign-up, no hassle.
  33. 33. TRANSACTION SEARCH mBank’s smart transaction search engine makes a search through your transaction history as easy as using Google on the internet, with results displayed in real time
  34. 34. GAMIFICATION mBank’s gamification in the bank’s transactional service to encourage smart spending and saving
  35. 35. LOCATIONAL REWARDS Amex serves cardmembers rewards based on their locations, should they wish to use the geo-location service. The feature, called My Offers combines Amex spend history with location information to provide discounts and information of nearby merchants. In turn, customers click the deals they want.
  36. 36. DIGITAL RECEIPTS Moven provides real-time digital receipts for debit and mobile payment transactions. These receipts include alerts, categorization and comparison to historical spending.
  37. 37. FINANCIAL WELLNESS Moven’s Cred score • Monitors your finances • Provides comparison to others • Gives you feedback about your progress and how you can improve • Rewards you for being financially fit • Helps you spend, save, and live smarter
  38. 38. © Chris Skinner. All rights reserved.
  39. 39. © Chris Skinner. All rights reserved.
  40. 40. Within a year of launch, Square was processing over: • • • • $2 million a day in April 2011, rising to over $3 million a day by May 2011 $4 million a day by July 2011; and $11 million a day by November 2011. In October 2011 they had 750,000 merchants rising to over a million by December and two million today – there are only eight million card-accepting merchants in the USA in total. By March 2012, Square was processing $4 billion a year in payment volumes, double the amount announced in October 2011. In November 2012, Square passed the $10 billion mark with gross revenue of $300 million. © Chris Skinner. All rights reserved.
  41. 41. © Chris Skinner. All rights reserved.
  42. 42. © Chris Skinner. All rights reserved.
  43. 43. © Chris Skinner. All rights reserved.
  44. 44. © Chris Skinner. All rights reserved.
  45. 45. © Chris Skinner. All rights reserved.
  46. 46. © Chris Skinner. All rights reserved.
  47. 47. © Chris Skinner. All rights reserved.
  48. 48. WEARABLE BANKING Banco Sabadell is the first bank in the world to present its own app for Google Glass. The app allows the customer to find branches and ATMs, check balances and supports video conferencing. Apps were developed using an open app innovation program.
  49. 49. WEARABLE BANKING The SmartWatch app is based on Westpac’s Cash Tank app that allows customers to get balances without any authentication. Westpac is now working to offer customers quick transfers between their bank accounts and the ability to receive account alerts to the watch.
  50. 50. © Chris Skinner. All rights reserved.
  51. 51. © Chris Skinner. All rights reserved.
  52. 52. © Chris Skinner. All rights reserved.
  53. 53. © Chris Skinner. All rights reserved.
  54. 54. © Chris Skinner. All rights reserved.
  55. 55. Over 80 percent of Tencent’s revenue comes from value-added services that users pay for using QQ coins (币, Bì) QQ’s virtual currency. Tencent introduced QQ coins in 2002, and the currency has since become the main driver of China’s virtual goods market, valued at about US$5 billion in 2009.
  56. 56. Money is just © Chris Skinner. All rights reserved.
  57. 57. © Chris Skinner. All rights reserved.
  58. 58. © Chris Skinner. All rights reserved.
  59. 59. © Chris Skinner. All rights reserved.
  60. 60. © Chris Skinner. All rights reserved.
  61. 61. Mark Zuckerberg (facebook) © Chris Skinner. All rights reserved.
  62. 62. Mark Zuckerberg (facebook, 2009) © Chris Skinner. All rights reserved.
  63. 63. Mark Zuckerberg (facebook, 2012) © Chris Skinner. All rights reserved.
  64. 64. Randi Zuckerberg (instagram, 2012) © Chris Skinner. All rights reserved.
  65. 65. © Chris Skinner. All rights reserved.
  66. 66. Julian Assange (wikileaks)
  67. 67. Aaron Barr (HB Gary)
  68. 68. © Chris Skinner. All rights reserved.
  69. 69. © Chris Skinner. All rights reserved.
  70. 70. More than 2,500,000,000,000,000,000 bytes of data (2.5 exabytes) are produced every day: • • • • • • • • • • • • • • • People send more than 144.8 billion Email messages sent a day. People and brands on Twitter send more than 340 million tweets a day. People on Facebook share more than 684,000 bits of content a day. People upload 72 hours (259,200 seconds) of new video to YouTube a minute. Consumers spend $272,000 on Web shopping a day. Google receives over 2 million search queries a minute. Apple receives around 47,000 app downloads a minute. Brands receive more than 34,000 Facebook ‘likes’ a minute. Tumblr blog owners publish 27,000 new posts a minute. Instagram photographers share 3,600 new photos a minute. Flickr photographers upload 3,125 new photos a minute. People perform over 2,000 Foursquare check-ins a minute. Individuals and organizations launch 571 new websites a minute. WordPress bloggers publish close to 350 new blog posts a minute. The Mobile Web receives 217 new participants a minute. © Chris Skinner. All rights reserved.
  71. 71. © Chris Skinner. All rights reserved.
  72. 72. The entire works of William Shakespeare (in text form) = 5 MB of data = 500 billion Works of Shakespeare a day © Chris Skinner. All rights reserved.
  73. 73. Finding value in the Data © Chris Skinner. All rights reserved.
  74. 74. 25 exabytes Valuable SECURE CRITICAL IMPORTANT WORTHWHILE 200 zetabytes RUBBISH Erroneous
  75. 75. Secure © Chris Skinner. All rights reserved.
  76. 76. © Chris Skinner. All rights reserved.
  77. 77. Data is the greatest raw material of Business, on a par with capital and labour. “What we are seeing is the ability to have economies form around the data and that, to me, is the big change at a societal and even macroeconomic level.” Craig Mundie Head of Research and Strategy Microsoft © Chris Skinner. All rights reserved.
  78. 78. © Chris Skinner. All rights reserved.
  79. 79. Wireless radio is a danger to society and will result in our people vegetating and being unproductive. Furthermore, it will undermine our strictures of society and therefore must be managed carefully to ensure it does not cause civil unrest and uprising. © Chris Skinner. All rights reserved.
  80. 80. Becoming Digital is the challenge for all, as customers demand new services focused upon 21st century technologies. The challenge is that most of us are stuck with systems built in the last century. In this age of the mobile internet, where cloud computing allows anyone to scale from small to big data and back again, we are all wondering what to do to evolve our businesses to this new model of servicing and processing. This book provides the answers for a Digital Bank strategy through the insights of one of the markets leading practitioners providing case studies, knowledge and opinion in order to show the way forward. Digital Bank not only includes extensive guidance and background on the digital revolution in banking, but also in-depth analysis of the activities of incumbent banks such as Barclays and new start-ups such as Metro Bank in the UK, as well as disruptive new models of banking such as Alior Bank in Poland and FIDOR Bank in Germany. Add on to these a comprehensive sprinkling of completely new models of finance, such as Zopa and Bitcoin, and you can see that this book is a must-have for anyone involved in the future of business, commerce and banking. “Chris Skinner is simply one of the most brilliant minds in banking, and he’s always an entertaining read.” The Financial Brand commentary when awarding Chris Skinner’s blog the Reader’s Best Banking Blog Award © Chris Skinner. All rights reserved.
  81. 81. Chris Skinner Email: chris.skinner@fsclub.co.uk Website: www.fsclub.net Blog: www.thefinanser.com LinkedIn: Chris Skinner The Financial Services Club Facebook Page: Chris Skinner The Financial Services Club Twitter: @FSClub @Chris_Skinner

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