The document summarizes a study conducted by the Federal Aviation Administration (FAA) to improve the performance of VHF Omnidirectional Range (VOR) navigation systems in one region. The researchers interviewed technicians to identify best practices. They found technicians responsible for higher performing VORs used practices like being proactive, sharing information, and building trust. The FAA then implemented initiatives like a technician conference and knowledge sharing calls to spread these practices, improving the region's VOR performance from 9th to 5th place within 18 months.
The Power of Cognitive Interviewing... and what qualitative research can lear...Merlien Institute
at Qualitative360 North America 2014
1-3 April 2014, Toronto, Canada
This event is proudly organised by Merlien Live
Check out our upcoming events by visiting http://qual360.com/
EU Onshore Insurance Protected Cells - Captives on a BudgetIan-Edward Stafrace
The use of EU onshore Protected Cells as a capital efficient, cost-effective, flexible and secure alternative to owning a standalone insurer or captive, together with the benefits PCCs offer under Solvency II. Presentation by Ian-Edward Stafrace to the Financial Services In Malta conference in Stockholm Oct 2011 on Insurance Protected Cell Companies (PCC)
Driving higher performance from Google AdWords by applying Behavioural Economicspaulsbooth
A new study shows that when Behavioural Economics thinking is applied to Google AdWords, performance improves and new areas of insight and learning are opened up.
The Power of Cognitive Interviewing... and what qualitative research can lear...Merlien Institute
at Qualitative360 North America 2014
1-3 April 2014, Toronto, Canada
This event is proudly organised by Merlien Live
Check out our upcoming events by visiting http://qual360.com/
EU Onshore Insurance Protected Cells - Captives on a BudgetIan-Edward Stafrace
The use of EU onshore Protected Cells as a capital efficient, cost-effective, flexible and secure alternative to owning a standalone insurer or captive, together with the benefits PCCs offer under Solvency II. Presentation by Ian-Edward Stafrace to the Financial Services In Malta conference in Stockholm Oct 2011 on Insurance Protected Cell Companies (PCC)
Driving higher performance from Google AdWords by applying Behavioural Economicspaulsbooth
A new study shows that when Behavioural Economics thinking is applied to Google AdWords, performance improves and new areas of insight and learning are opened up.
Event Programme. The Malta Forum of Internal Auditors (MFIA) and the Malta Association of Risk Management (MARM) are jointly organising a seminar on risk and internal audit, which should interest all those working in these two fields as well as anybody interested in learning more on these areas. This will be held on Wednesday 13th July 2016 at 1400 hours at the Corinthia Palace, Attard, Malta.
The conference on Food Safety and Nutrition in 2050 – organised by Directorate-General for Health and Food Safety of the European Commission – provided an opportunity for dialogue among global stakeholders on the emerging challenges to the food chain and the role of future policy-making in addressing those challenges.
The conference also provided the opportunity to foster a dialogue on consumers' expectations for safe, nutritious, quality and sustainable food and the role of food science, technology and innovation in achieving them. Held on 17 July 2015 in Milan, Italy.
Applications of Behavioural Economics to consumer insightErica van Lieven
Shown at the AMSRS National Conference 2013 this presentation on Behavioural economics by Ben Wright highlights the very interesting findings from a small exploratory study that could serve as the basis to the beginnings of a revolutionary measure in the market research industry.
Increasingly qualitative research participant recruiters are being presented with locked bespoke quantitative segmentation tools, and no explanation of what defines the sample qualitatively. This is fraught with problems and does not lead to good recruitment. Similarly, recruiting on statistical demographic models: it’s too easy to recruit atypical outliers – when very small samples are required – if the focus is on the quantitative model rather than the desired demographics, attitudes and behaviours. To do a great job, qualitative recruiters need qualitative input and briefing – we’ll explain why, and provide explicit action points for planning and procuring better participant recruitment in future.
The use of EU onshore Protected Cells as a capital efficient, cost-effective, flexible and secure alternative to owning a standalone insurer or captive. Presentation by Ian-Edward Stafrace to the UK IRM Global Risk Management Professional Development Forum 2011
Futuring Friday 2017 Festival of NewMR 2017Ray Poynter
Lenny Murphy, Ray Poynter and guests Kristin Luck and Melanie Courtright survey the near and middle future for market research.
This session draws on the recent GRIT report as well as other leading sources and indicators as well as the panels’ extensive involvement with the future of market research and insight.
Do you believe in magic? Maybe, maybe not. Do you believe in magical analyses when it comes to your research? Definitely not. And you shouldn’t. Statistical models are so often seen as “black box” analysis techniques where, perhaps due to a lower level of understanding, researchers often accept results without questioning. On the flip side, statisticians are often completely unaware of the research context of data, and accept them from researchers without questioning. Here, I explain why this can be the beginning of the end for your insights.
Automation Debate Festival of NewMR 2017Ray Poynter
In 2017 Ray Poynter and Lenny Murphy published a report on Automation and its impact on market research. The thrust of that report was pretty positive for the industry (but perhaps not for everybody in the industry). However, there are other points of view and that is what we plan to explore in this panel discussion.
The two moderators for the session are Ray Poynter and John Griffiths and along with their guests they will explore both the opportunities and threats posed by automation in market research.
Cyber Resilience presented at the Malta Association of Risk Management (MARM) Cybercrime Seminar of 24 June 2013 by Mr Donald Tabone. Mr Tabone, Associate Director and Head of Information Protection and Business Resilience Services at KPMG Malta, presented a six-point action plan corporate entities can follow in order to reach a sustainable level of cyber resilience.
The video for this presentation is available on our Youtube channel:
https://youtube.com/allceuseducation A continuing education course for this presentation can be found at https://www.allceus.com/member/cart/index/index?c=
Unlimited Counseling CEUs for $59 https://www.allceus.com/
Specialty Certificate tracks starting at $89 https://www.allceus.com/certificate-tracks/
Live Webinars $5/hour https://www.allceus.com/live-interactive-webinars/
Patreon: https://www.patreon.com/CounselorToolbox Help us keep the videos free for everyone to learn by becoming a patron.
Pinterest: drsnipes
https://www.youtube.com/user/allceuseducation
Nurses, addiction and mental health counselors, social workers and marriage and family therapists can earn continuing education credits (CEs) for this and other course at:
View the New Harbinger Catalog and get your 25% discount on their products by entering coupon code: 1168SNIPES at check out
AllCEUs has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 6261. Programs that do not qualify for NBCC Credit are clearly identified. AllCEUs is solely responsible for all aspects of the programs.
AllCEUs is also approved as an education provider for NAADAC, the States of Florida and Texas Boards of Social Work and Mental Health/Professional Counseling, the California Consortium for Addiction Professionals and Professions. Our courses are accepted in most states through those approvals.
Without Resilience, Nothing Else MattersJonas Bonér
It doesn’t matter how beautiful, loosely coupled, scalable, highly concurrent, non-blocking, responsive and performant your application is—if it isn't running, then it's 100% useless. Without resilience, nothing else matters.
Most developers understand what the word resilience means, at least superficially, but way too many lack a deeper understanding of what it really means in the context of the system that they are working on now. I find it really sad to see, since understanding and managing failure is more important today than ever. Outages are incredibly costly—for many definitions of cost—and can sometimes take down whole businesses.
In this talk we will explore the essence of resilience. What does it really mean? What is its mechanics and characterizing traits? How do other sciences and industries manage it, and what can we learn from that? We will see that everything hints at the same conclusion; that failure is inevitable and needs to be embraced, and that resilience is by design.
15 Behavioural Economics Principles to increase ConversionsSiteVisibility
This presentation demonstrates the value of understanding and using a variety of behavioural economics principles to achieve results in your digital marketing campaign.
Resilience: how to build resilience in your people and your organizationDelta Partners
"It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is the most adaptable to change."
- Charles Darwin
Those people who are familiar with our work know that we write quite a lot about the pace of change in our global business environment. It is continual, it is unrelenting, and it appears to be accelerating.
We cannot slow the pace of change, so do we give up? Throw our hands up and succumb to the tidal wave of knowledge that we are adrift and rudderless? And if not, what can we do to make our people and our organizations more resilient in the face of this ongoing pressure?
"Resilience: an ability to recover from or adjust easily to misfortune or change."
- Merriam-Webster Dictionary
It turns out that there are definitely steps that a manager can take to influence the resilience of both the organization and the individual.
The goal of this presentation is to provide a starting point for leaders and managers as they seek ways to battle back against the apathy and exhaustion that builds in everyone. It is not the final word in these matters – rather it is best considered a jumping off point for those who are looking for a different way.
So enjoy it, share it, and use it. Just let everyone know where you found it!
Preparing for an inter-institutional Benchmarking activity using the ACODE Be...Charles Darwin University
Over the last few years the Australasian Council of Online, Distance and eLearning (ACODE) have facilitated two major Benchmarking Summits in Sydney and Canberra, using the ACODE Benchmarks for TEL. These have been unprecedented events within the Australasian higher education, with 35 higher education institutions from five countries involved. To participate each institution first had to undertake a self-assessment of their capacity in TEL against the Performance Indicators in the tool, and then be willing to share this with the other institutions involved. Each institution assessed, at a minimum, two of the benchmarks, with many institutions doing far more. However, for an institution to maximize its experience with this activity they need to be starting their engagement well prior to the formal benchmarking activity. This workshop will help those new to the ACODE benchmarks understand what is required when using this tool. It will provide the wherewithal to ensure your participation is undertaken in a rigorous way. More importantly, it will provide a practical way to facilitate an internal activity, potentially with a view to then be involved in an inter-institutional activity. We will work through a number of different scenarios to help you understand the many facets needing to be considered in undertaking such an activity, and you leave with a strong plan of action for your institution to enhance its capacity in TEL.
Event Programme. The Malta Forum of Internal Auditors (MFIA) and the Malta Association of Risk Management (MARM) are jointly organising a seminar on risk and internal audit, which should interest all those working in these two fields as well as anybody interested in learning more on these areas. This will be held on Wednesday 13th July 2016 at 1400 hours at the Corinthia Palace, Attard, Malta.
The conference on Food Safety and Nutrition in 2050 – organised by Directorate-General for Health and Food Safety of the European Commission – provided an opportunity for dialogue among global stakeholders on the emerging challenges to the food chain and the role of future policy-making in addressing those challenges.
The conference also provided the opportunity to foster a dialogue on consumers' expectations for safe, nutritious, quality and sustainable food and the role of food science, technology and innovation in achieving them. Held on 17 July 2015 in Milan, Italy.
Applications of Behavioural Economics to consumer insightErica van Lieven
Shown at the AMSRS National Conference 2013 this presentation on Behavioural economics by Ben Wright highlights the very interesting findings from a small exploratory study that could serve as the basis to the beginnings of a revolutionary measure in the market research industry.
Increasingly qualitative research participant recruiters are being presented with locked bespoke quantitative segmentation tools, and no explanation of what defines the sample qualitatively. This is fraught with problems and does not lead to good recruitment. Similarly, recruiting on statistical demographic models: it’s too easy to recruit atypical outliers – when very small samples are required – if the focus is on the quantitative model rather than the desired demographics, attitudes and behaviours. To do a great job, qualitative recruiters need qualitative input and briefing – we’ll explain why, and provide explicit action points for planning and procuring better participant recruitment in future.
The use of EU onshore Protected Cells as a capital efficient, cost-effective, flexible and secure alternative to owning a standalone insurer or captive. Presentation by Ian-Edward Stafrace to the UK IRM Global Risk Management Professional Development Forum 2011
Futuring Friday 2017 Festival of NewMR 2017Ray Poynter
Lenny Murphy, Ray Poynter and guests Kristin Luck and Melanie Courtright survey the near and middle future for market research.
This session draws on the recent GRIT report as well as other leading sources and indicators as well as the panels’ extensive involvement with the future of market research and insight.
Do you believe in magic? Maybe, maybe not. Do you believe in magical analyses when it comes to your research? Definitely not. And you shouldn’t. Statistical models are so often seen as “black box” analysis techniques where, perhaps due to a lower level of understanding, researchers often accept results without questioning. On the flip side, statisticians are often completely unaware of the research context of data, and accept them from researchers without questioning. Here, I explain why this can be the beginning of the end for your insights.
Automation Debate Festival of NewMR 2017Ray Poynter
In 2017 Ray Poynter and Lenny Murphy published a report on Automation and its impact on market research. The thrust of that report was pretty positive for the industry (but perhaps not for everybody in the industry). However, there are other points of view and that is what we plan to explore in this panel discussion.
The two moderators for the session are Ray Poynter and John Griffiths and along with their guests they will explore both the opportunities and threats posed by automation in market research.
Cyber Resilience presented at the Malta Association of Risk Management (MARM) Cybercrime Seminar of 24 June 2013 by Mr Donald Tabone. Mr Tabone, Associate Director and Head of Information Protection and Business Resilience Services at KPMG Malta, presented a six-point action plan corporate entities can follow in order to reach a sustainable level of cyber resilience.
The video for this presentation is available on our Youtube channel:
https://youtube.com/allceuseducation A continuing education course for this presentation can be found at https://www.allceus.com/member/cart/index/index?c=
Unlimited Counseling CEUs for $59 https://www.allceus.com/
Specialty Certificate tracks starting at $89 https://www.allceus.com/certificate-tracks/
Live Webinars $5/hour https://www.allceus.com/live-interactive-webinars/
Patreon: https://www.patreon.com/CounselorToolbox Help us keep the videos free for everyone to learn by becoming a patron.
Pinterest: drsnipes
https://www.youtube.com/user/allceuseducation
Nurses, addiction and mental health counselors, social workers and marriage and family therapists can earn continuing education credits (CEs) for this and other course at:
View the New Harbinger Catalog and get your 25% discount on their products by entering coupon code: 1168SNIPES at check out
AllCEUs has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 6261. Programs that do not qualify for NBCC Credit are clearly identified. AllCEUs is solely responsible for all aspects of the programs.
AllCEUs is also approved as an education provider for NAADAC, the States of Florida and Texas Boards of Social Work and Mental Health/Professional Counseling, the California Consortium for Addiction Professionals and Professions. Our courses are accepted in most states through those approvals.
Without Resilience, Nothing Else MattersJonas Bonér
It doesn’t matter how beautiful, loosely coupled, scalable, highly concurrent, non-blocking, responsive and performant your application is—if it isn't running, then it's 100% useless. Without resilience, nothing else matters.
Most developers understand what the word resilience means, at least superficially, but way too many lack a deeper understanding of what it really means in the context of the system that they are working on now. I find it really sad to see, since understanding and managing failure is more important today than ever. Outages are incredibly costly—for many definitions of cost—and can sometimes take down whole businesses.
In this talk we will explore the essence of resilience. What does it really mean? What is its mechanics and characterizing traits? How do other sciences and industries manage it, and what can we learn from that? We will see that everything hints at the same conclusion; that failure is inevitable and needs to be embraced, and that resilience is by design.
15 Behavioural Economics Principles to increase ConversionsSiteVisibility
This presentation demonstrates the value of understanding and using a variety of behavioural economics principles to achieve results in your digital marketing campaign.
Resilience: how to build resilience in your people and your organizationDelta Partners
"It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is the most adaptable to change."
- Charles Darwin
Those people who are familiar with our work know that we write quite a lot about the pace of change in our global business environment. It is continual, it is unrelenting, and it appears to be accelerating.
We cannot slow the pace of change, so do we give up? Throw our hands up and succumb to the tidal wave of knowledge that we are adrift and rudderless? And if not, what can we do to make our people and our organizations more resilient in the face of this ongoing pressure?
"Resilience: an ability to recover from or adjust easily to misfortune or change."
- Merriam-Webster Dictionary
It turns out that there are definitely steps that a manager can take to influence the resilience of both the organization and the individual.
The goal of this presentation is to provide a starting point for leaders and managers as they seek ways to battle back against the apathy and exhaustion that builds in everyone. It is not the final word in these matters – rather it is best considered a jumping off point for those who are looking for a different way.
So enjoy it, share it, and use it. Just let everyone know where you found it!
Preparing for an inter-institutional Benchmarking activity using the ACODE Be...Charles Darwin University
Over the last few years the Australasian Council of Online, Distance and eLearning (ACODE) have facilitated two major Benchmarking Summits in Sydney and Canberra, using the ACODE Benchmarks for TEL. These have been unprecedented events within the Australasian higher education, with 35 higher education institutions from five countries involved. To participate each institution first had to undertake a self-assessment of their capacity in TEL against the Performance Indicators in the tool, and then be willing to share this with the other institutions involved. Each institution assessed, at a minimum, two of the benchmarks, with many institutions doing far more. However, for an institution to maximize its experience with this activity they need to be starting their engagement well prior to the formal benchmarking activity. This workshop will help those new to the ACODE benchmarks understand what is required when using this tool. It will provide the wherewithal to ensure your participation is undertaken in a rigorous way. More importantly, it will provide a practical way to facilitate an internal activity, potentially with a view to then be involved in an inter-institutional activity. We will work through a number of different scenarios to help you understand the many facets needing to be considered in undertaking such an activity, and you leave with a strong plan of action for your institution to enhance its capacity in TEL.
23rd September,2022, I got an opportunity to present my proposition, entitled “Product Development: From Your Backyard Swimming Pool to the English Channel” to the community “Scrum Masters of the Universe”, Des Moines, IA.
This Virtual event registered by 98 attendees.
I emphasized about building large system, what it takes to build such systems successfully.
What are the various aspects we should watch out for to overcome some of the challenges, I have shared.
Some of the interesting questions developed.
1. How Obeya can help us to minimize some of the complexity
2. How do we know to address complexity, should we focus short term or long term ?
3. How UX and Other features development can minimize silos mindset
4. How legacy leadership mindset can be surmounted
Thanks to the participants who were with us till the end, that indicates, dedication, passion and curiosity to learn and grow.
Let us continue this learning journey as a community and support each other with great knowledge and grow.
You can find the video here: Please have a look : https://youtu.be/fEjUIP9MkDU
A big thanks to "Scrum Master of the Universe" Community!!
The two key project objectives were to develop a better approach to the LDA’s sponsorship program and to identify potential improvements to program content and processes.
Developing well thought out, high leverage recommended actions, prioritizing, validating, and delegating them for implementation can result in fewer and more effective actions that can better help reduce the risk of recurrence and make care safer. During this module, the main steps in the development and management of recommended actions are discussed and applied to real life examples. Tools to support the process, like the hierarchy of effectiveness, heat map, tables, and the Larsen scale, will also be introduced.
• Social environment is very comprehensive because it may include the total social factors within which an organization operates.
• The culture within a society, consists of the cultivated behavior of individuals in that society.
• This factor includes people’s attitude to work, health, marriage, religion, education, ethical issues, social responsibility business, etc.
• From business point of view, social environment may include expectations of society from business, attitudes of society towards business and its management, views towards achievement of work, views towards customs, traditional and conventions, level of education, etc.
• “The forces, factors and institutions with which the businessman has to deal with to achieve its objectives”.
• It is the surrounding in which the business exists.
• Whenever any businessman is operating or working then he has to interact with the customers, suppliers and he has to perform the transactions within the rules and regulations of the government.
• Environment means the surroundings, external objects, influences or circumstances under which someone or something exits.
• 1. Events are important and specific occurrences taking place in different environmental sectors.
• 2. Trends are the general tendencies or the courses of action along which events take place.
• 3. Issues are the current concerns that arise in response to events and treats.
• 4. Expectations are the demands made by interested groups in the light of their concern for issues.
Engineers play critical roles in astronomy, from building telescopes, to designing scientific instruments, to operating observatories. Working together, engineers and scientists answer fundamental questions about our universe. In this session, you'll hear from women engineers making contributions to astronomy by developing a new high resolution optical spectrograph, adapting telescope control software for remote operations, architecting document management and managing critical systems for the next generation of telescopes. You will learn about the different engineering disciplines involved in astronomy, key concepts and technologies shaping astronomy today, and how to find job opportunities in astronomy as an engineer.
1. The Wisdom of Technicians: Improving
VOR Performance at the Federal Aviation
Administration
Clarissa Sawyer, Ed.D.
Presentation for Beyond High Reliability: Improving Patient Safety
Through Organizational Resilience, June 3-4, 2010, University of
British Columbia School of Population and Public Health
2. The Problem
Why do FAA VORs
in 1 Region perform
worse than the
other 8 Regions?
How can their
performance be
improved?
3. VOR (VHF Omnidirectional
Range navigation system )
Measures Approaches To and
From the Station
VOR Indicator
Instrument in Aircraft
4. VOR
“Probably the most
significant aviation
invention other than the jet
engine.”
Introduced early 1950s;
being replaced by GPS.
Primary navigational aid
used by civil aviation.
Pilots use to navigate from
Point A to Point B.
Measures approaches TO
and FROM the station
5. Methods - Best Practice
Study + Action Research
Goal: Tap the tacit wisdom of the technicians —what
they knew, but didn’t know they knew. Use that wisdom
to improve performance.
How: Conduct Best Practice Study, followed by Action
Research
Project Team: mirrored the organization – (2) front-line
technicians, (2) middle management/engineering, and
(2) executive staff responsible for performance, (1)
organization development consultant.
Sponsorship: by the Region’s senior executive and his
union representative.
6. Best Practice Study
Face-to-face focus group
interviews with VOR
technicians belonging to the
same work group
Asked them to share success
stories
Strategic sampling: Work
groups responsible for High,
Medium and Low performing
VORs in the Region
Analysis: Compare success
stories – patterns?
Relationship between VOR
performance and practices?
7. Analysis of Success Stories Revealed
Best Practices About ….
Technician
Expertise
Maintenance
Philosophies
Teamwork
Leadership
Culture
8. Results - continued
Technicians responsible for higher
performing VORs used more best practices.
Three practices cut across the 4 categories
of practices:
Being proactive
Seeking and sharing information
Building trust
9. Technician Expertise
Technician Expertise refers to themes in
stories about:
Breadth and Depth of Knowledge
o Intimate knowledge of VORs using all
senses: touch, sight hearing, smell
o VOR “tips and tricks”
o Knowledge of more than one technical
discipline (i.e., navigation, radar, electrical)
o Systems view: how various equipment
systems integrate
o FAA orders and directives
10. Technician Expertise -
continued
As well as to specific personal characteristics:
o Love their work, it’s play
o Proactive, involved
o Actively builds relationships and trust with
everyone
o Proud, conscientious, dedicated, bulldog
determination and perseverance
o Sees importance of their role in “preventing a
pattern of events that can lead to error”
o “Information seeking magnet” when solving
problems
11. Maintenance Philosophies
The success stories revealed two underlying
schools of thought about the maintenance of
VOR equipment:
• Hands on – Better performance of VORs was
believed to result from more frequent maintenance
and monitoring.
• Hands off – Better performance was believed to
result from as little contact as possible, “If it ain’t
broke, don’t touch it.”
12. “Hands On” Maintenance Philosophy
Situation Operating
Assumptions
Actions Results
(Intended)
Results
(Unintended)
Conducting
scheduled
maintenance
Be thorough and
meticulous.
Interpret the
maintenance order
conservatively.
Enjoy working on
the equipment .
Use
scheduled
outages more
often.
More frequent
site visits.
Remove each
electronic
board, and
visually
inspect it.
Better
Reliability of
VOR.
Average
Mean Time to
Restore.
Above
Average
Mean Time
Before
Outage.
Really “know”
VORs using
sight, sound,
smell, touch.
Reduced
Availability of
VOR.
Increased risk
of equipment
failure due to
more frequent
removal and
reinsertion of
boards.
13. “Hands Off” Maintenance Philosophy
Situation Operating
Assumptions
Actions Results
(Intended)
Results
(Unintended)
Conducting
scheduled
maintenance
“If it ain’t broke
don’t fix it.”
If equipment
is performing
well, leave it
alone.
The more you
touch it, the
more chance of
problems.
Interpret the
maintenance
order more
flexibly.
Only 1-2 scheduled
outages a year by:
Combining semi &
annual Required
Maintenance.
Using Remote
Maintenance
Monitoring to
conduct quarterlies
(no shut down).
Using cursory visual
inspection (no
“hands on”).
Use an air
compressor to
clean and inspect
components.
Increased
VOR
Availability
due to fewer
scheduled
outages
Reduced
Mean Time to
Restore VOR
Reduced
Mean Time
Between
Outages
Increased
possibility of
unscheduled
outages due to
less thorough
maintenance
14. Teamwork
Teamwork refers to themes in stories about :
Building trust, camaraderie
Sharing information (versus hoarding it) via:
• Meetings (in person and virtual teleconferences)
• Shadowing those more experienced, Mentoring those less
experienced
• Web pages, chat rooms, forums
• Green books
• Cheat sheets
Appreciating differences in perspective and skill, and recognizing that
knowledge is partial and no one knows everything
15. Leadership
Refers to themes in stories about leaders who:
Appreciate, recognize and reward people
Trust employees and empower them
Affirm the value of teamwork
Support open communication, sharing information, and new ideas
Are hands on, hold people accountable, back them up, buffer
employees from their customers (air traffic controllers) and from upper
management
Are respected by their employees
Are stable and consistent
Are proactive, plan, and think ahead
Know the funding process and how to acquire resources
16. Culture
Refers to themes in stories about cultures that:
Value communication and sharing information
Create trusting relationships
Promote being proactive, involved, and
having a sense of ownership
Encourage technicians to actively seek
information to solve problems
17. Action Research
A series of actions were carried out over the next 24 months,
sponsored by Regional Senior Executive and his union
representative :
1. Creation of a VOR “Swat” Team
2. Monthly Regional “knowledge sharing” teleconference for VOR
technicians
3. A Regional VOR conference for technicians
4. Team Action Learning Performance Improvement Projects with
work groups (maintenance team supervisors, technicians, and
union representatives; by request only)
Result: In 18 months, the Region’s VOR performance leapt from 9th
to 5th place.
18. VOR SWAT Team
Volunteer team of 6 VOR “super techs” led by Region’s 2 technical
evaluators (who conducted technical inspections of all equipment as
part of their day-to-day work)
Over 3 years, the team visited the Region’s 32 VORs, made on-the-
spot repairs when needed, and submitted proposals to secure funding
for more extensive repairs
Wrote annual reports detailing efforts
Created a VOR website for technicians to share knowledge and
learning
Received a Regional award and bonus pay
19. Knowledge Sharing
Region-wide VOR Conference mid-way through the Best Practices
Study:
Focused on needs of technicians
Speakers included Regional & national experts and members of the
Best Practices Study team
1 day only to minimize time away from work
Monthly VOR Teleconference:
For technicians to share experiences, ask questions.
Hosted by a young, respected mid-level manager (engineer and MBA)
who had been a member of the Best Practices Study team and had
previously led 1 of 2 teams that provided consulting services to
technicians across the region.
20. Team Action Learning Performance
Improvement Projects
Jointly sponsored by management and union
Focus: help technician teams and supervisors improve how they work
together in order to improve technical performance
Worked with teams across the Region, by request only
Process:
1. Assessment (Individual interviews: What’s working, what’s not, any changes
needed?)
2. Design Action Learning Project
– Use Success Stories to discover best practices related to the top issue or challenge
– Use best practices to design to action experiments intended to improve performance
3. Review Lessons Learned
Results: improved relationships, morale, and team work.
21. Wider Adoption of Methods
Success story method used to:
Conduct after action review of Regional response to
September 11th 2001 crisis from perspective of front-
line, middle, and senior Regional office levels (2002)
Help executive responsible for implementation of
massive restructuring of his division of the FAA (12,000
employees) conduct dynamic evaluation of his
implementation efforts (2004-05)
22.
23. Sources
“Best Practices in Facility Performance,” Airway
Facilities, New England Region, Best Practices
Study Team, October 25, 2000.
VORs:
– http://www.navfltsm.addr.com/vor-nav.htm,
copyright Charles Wood, 1999-2009, accessed 1-
30-2010.
– http://www.americanflyers.net/aviationlibrary/ins
trument_flying_handbook/chapter_7.htm,
accessed 1-30-2010.
24. For more information please
contact
Clarissa Sawyer, Ed. D.
LinkedIn
978 - 844 - 3823