What is technical communication?
• Communicating about technology • Writing about technology • Writing about scientific subjects • Writing highly detailed information for specific audiences • Writing user-centered documents • Training people to use technology
Two-way process of reaching mutual understanding, in which participants not only exchange (encode-decode) information, news, ideas and feelings but also create and share meaning. In general, communication is a means of connecting people or places. In business, it is a key function of management--an organization cannot operate without communication between levels, departments and employees..
Principles of Effective Business Communication
• Language control •Simplicity •Clarity • Planning •Accuracy •Attentiveness • Relevancy • Brief • Confidential
Business communication is information sharing between people
within and outside an organization that is performed for the
commercial benefit of the organization. It can also be defined as
relaying of information within a business by its people.
The objective of the course is to familiarize students with the different aspects of managing Human Resources in the organization through the phases of acquisition, development and retention
Two-way process of reaching mutual understanding, in which participants not only exchange (encode-decode) information, news, ideas and feelings but also create and share meaning. In general, communication is a means of connecting people or places. In business, it is a key function of management--an organization cannot operate without communication between levels, departments and employees..
Principles of Effective Business Communication
• Language control •Simplicity •Clarity • Planning •Accuracy •Attentiveness • Relevancy • Brief • Confidential
Business communication is information sharing between people
within and outside an organization that is performed for the
commercial benefit of the organization. It can also be defined as
relaying of information within a business by its people.
The objective of the course is to familiarize students with the different aspects of managing Human Resources in the organization through the phases of acquisition, development and retention
Six Golden Rules for Excellent Comprehension
1. Analyze the Non Verbals
2. Gain an overview
3. Understand Purpose, like,
Were they trying to describe something?
Were they writing an informative text?
Were they explaining something?
Are they writing instructions?
Are they trying to persuade you to a point of view?
4. Decide on your response
5. High Comprehension Reading, which includes
make notes
draw pictures of the information, eg mind maps
highlight key words
Business Ethics And Corporate Social Responsibility cpjcollege
Definition of Values • They are the ideas and beliefs about life that guide us to do what we do and be what we are… • They can be about: – Politics Family – Sex Friends – Religion Dishonesty – Being of service Taking Risks – Education Respect – Money Leisure
Business Ethics And Corporate Social Responsibility cpjcollege
Different kinds of Values • Moral Values: – Values you hold for yourself but don’t force on others such as right vs. wrong, honesty vs. dishonesty, being of service to others • Aesthetic Values: – Personal standards of beauty as seen in nature, art, music, personal appearance • Performance Values: – Benchmarks you set for yourself such as accuracy, speed, reward for achievement, self-discipline and overall accomplishment
Definition of Values
• They are the ideas and beliefs about life that guide us to do what we do and be what we are… • They can be about: – Politics Family – Sex Friends – Religion Dishonesty – Being of service Taking Risks – Education Respect – Money Leisure
Organization Behavior ….
Organization Behavior a field of study that investigates how individuals, groups and structure affect and are affected by behavior within organizations, for the purpose of applying such knowledge toward improving an organization’s effectiveness.
Organizational behavior (OB) is the study of the way people interact within groups. Normally this study is applied in an attempt to create more efficient business organizations. The central idea of the study of organizational behavior is that a scientific approach can be applied to the management of workers.
Organizational behavior (OB) A field of study that investigates the impact of individuals, groups in the organizational setting for the purpose of applying such knowledge toward improving an organization’s effectiveness and achieving organizational goal.
Management The process of getting things done, effectively and efficiently, through and with other people Efficiency Means doing the thing correctly; refers to the relationship between inputs and outputs; seeks to minimize resource costs Effectiveness Means doing the right things; goal attainment
Management The process of getting things done, effectively and efficiently, through and with other people.
Efficiency Means doing the thing correctly; refers to the relationship between inputs and outputs; seeks to minimize resource costs.
Effectiveness Means doing the right things; goal attainment.
Management Process and Organizational Behaviorcpjcollege
Management
• According to Henri Fayol, "Management is to manage is to forecast and to plan, to organise, to command, to co-ordinate and to control.“ • Mary Parker Follett (1868–1933), defined management as "the art of getting things done through people."
Define Assertiveness
Assertiveness is a skill regularly referred to in social
and communication skills training. Being assertive
means being able to stand up for your own or other
people's rights in a calm and positive way, without
being either aggressive, or passively accepting
'wrong'.
Definition of Globalization
The broadening set of interdependent relationships among people from different parts of a world that happens to be divided into nations.
Software testing is the process of executing a software system to determine whether it matches its specification and executes in its intended environment.
What is Business
• A business is usually defined as a commercial enterprise • Some are run by only one person who carry out all of the required functions • Others employ thousands of people and provide goods and services to people all over the world • Each business can be defined or described by its type of ownership, the goods produced or services offered, the types of jobs provided, or the functions it performs in a community.
WHAT IS A SERVICE • It is the part of the product or the full product for which the customer is willing to see value and pay for it. • It is intangible. • It does not result in ownership. • It may or may not be attached with a physical product
To understand the concept of Taxation, heads of income, including foreign income assessment procedures, adjudication and settlement of tax disputes are the focus points of study
in this paper.
Six Golden Rules for Excellent Comprehension
1. Analyze the Non Verbals
2. Gain an overview
3. Understand Purpose, like,
Were they trying to describe something?
Were they writing an informative text?
Were they explaining something?
Are they writing instructions?
Are they trying to persuade you to a point of view?
4. Decide on your response
5. High Comprehension Reading, which includes
make notes
draw pictures of the information, eg mind maps
highlight key words
Business Ethics And Corporate Social Responsibility cpjcollege
Definition of Values • They are the ideas and beliefs about life that guide us to do what we do and be what we are… • They can be about: – Politics Family – Sex Friends – Religion Dishonesty – Being of service Taking Risks – Education Respect – Money Leisure
Business Ethics And Corporate Social Responsibility cpjcollege
Different kinds of Values • Moral Values: – Values you hold for yourself but don’t force on others such as right vs. wrong, honesty vs. dishonesty, being of service to others • Aesthetic Values: – Personal standards of beauty as seen in nature, art, music, personal appearance • Performance Values: – Benchmarks you set for yourself such as accuracy, speed, reward for achievement, self-discipline and overall accomplishment
Definition of Values
• They are the ideas and beliefs about life that guide us to do what we do and be what we are… • They can be about: – Politics Family – Sex Friends – Religion Dishonesty – Being of service Taking Risks – Education Respect – Money Leisure
Organization Behavior ….
Organization Behavior a field of study that investigates how individuals, groups and structure affect and are affected by behavior within organizations, for the purpose of applying such knowledge toward improving an organization’s effectiveness.
Organizational behavior (OB) is the study of the way people interact within groups. Normally this study is applied in an attempt to create more efficient business organizations. The central idea of the study of organizational behavior is that a scientific approach can be applied to the management of workers.
Organizational behavior (OB) A field of study that investigates the impact of individuals, groups in the organizational setting for the purpose of applying such knowledge toward improving an organization’s effectiveness and achieving organizational goal.
Management The process of getting things done, effectively and efficiently, through and with other people Efficiency Means doing the thing correctly; refers to the relationship between inputs and outputs; seeks to minimize resource costs Effectiveness Means doing the right things; goal attainment
Management The process of getting things done, effectively and efficiently, through and with other people.
Efficiency Means doing the thing correctly; refers to the relationship between inputs and outputs; seeks to minimize resource costs.
Effectiveness Means doing the right things; goal attainment.
Management Process and Organizational Behaviorcpjcollege
Management
• According to Henri Fayol, "Management is to manage is to forecast and to plan, to organise, to command, to co-ordinate and to control.“ • Mary Parker Follett (1868–1933), defined management as "the art of getting things done through people."
Define Assertiveness
Assertiveness is a skill regularly referred to in social
and communication skills training. Being assertive
means being able to stand up for your own or other
people's rights in a calm and positive way, without
being either aggressive, or passively accepting
'wrong'.
Definition of Globalization
The broadening set of interdependent relationships among people from different parts of a world that happens to be divided into nations.
Software testing is the process of executing a software system to determine whether it matches its specification and executes in its intended environment.
What is Business
• A business is usually defined as a commercial enterprise • Some are run by only one person who carry out all of the required functions • Others employ thousands of people and provide goods and services to people all over the world • Each business can be defined or described by its type of ownership, the goods produced or services offered, the types of jobs provided, or the functions it performs in a community.
WHAT IS A SERVICE • It is the part of the product or the full product for which the customer is willing to see value and pay for it. • It is intangible. • It does not result in ownership. • It may or may not be attached with a physical product
To understand the concept of Taxation, heads of income, including foreign income assessment procedures, adjudication and settlement of tax disputes are the focus points of study
in this paper.
Socio-Legal Dimensions of Gender (LLB-507 & 509 )cpjcollege
This paper intends to sensitize the students about the changing
dimensions of gender and also familiarizes them with the subtle manifestations of inequality rooted in our society.
The objective of the paper is to apprise the students with the laws relating to marriage, dissolution, matrimonial remedies, adoption, contemporary trends in family institutions in India, in particular the Hindus and Muslims.
Alternative Dispute Resolution (ADR) [LLB -309] cpjcollege
Alternative Dispute Resolution has become the primary means by which cases are resolved now days, especially commercial, business disputes. It has emerged as the preferred method for resolving civil cases, with litigation as a last resort. Alternative Dispute Resolution provides an overview of the statutory, procedural, and case law underlining these processes and their interplay with litigation. A significant theme is the evolving role of
professional ethics for attorneys operating in non-adversarial settings. Clients and courts increasingly express a preference for attorneys who are skilled not only in litigation but in problem-solving, which costs the clients less in terms of time, money and relationship. The law of ADR also provides an introduction to negotiation and mediation theory.
Environmental Studies and Environmental Laws (: LLB -301)cpjcollege
The objective of this paper is to acquaint the students with the environmental issues and the measures taken for its protection along with the norms prevailing at international and national
level
The paper will focus on the civil procedures followed in instituting a suit. The students will be familiarised with certain important concepts and practical skill development activity will provide insights into the actual working of the court procedures.
The objective of this paper is to provide an understanding of basic concepts of Indian Constitution and various organs created by the Constitution and their functions.
The paper needs to be taught in light of the New Companies Amendment Act 2013. The Companies act 1956 has not been repealed. The New Act of 2013 is made applicable by notifications as to particular sections by the Ministry of Company Affairs. The
notified sections which replace the provisions of Companies Act 1956 will be highlighted
It is an indispensable complementary part of our legal system without the study of which no advocate is suitably equipped with the basic requisites required to go to the court.
This paper focuses on understanding the forms that governments acquire along with nature and conflicts encountered by different forms of governments. Students would get trained to look into center-state conflicts and legislature-executive –judiciary conflicts.
The design is to look into how emerging issues in international relations become important in the legal context and prepare the students to understand International Law.
This paper focuses on various aspects of health care law including the constitutional perspective, obligations, and negligence of medical professionals and remedies available to
consumers of health care.
The object of this paper is to focus on land reforms in India, Constitutional provisions related to land reforms, Land Acquisition, Rehabilitation, and Resettlement Act,2013, Urban Real Estate Development Laws and the Provisions of the Rent Laws under the
Delhi Rent Control Act, 1958.
Business Environment and Ethical Practices (BBA LLB 213 )cpjcollege
The objective of the course is to familiarize students with the different aspects of business environment and ethical practices to be adopted by organizations in conducting their business.
Model Attribute Check Company Auto PropertyCeline George
In Odoo, the multi-company feature allows you to manage multiple companies within a single Odoo database instance. Each company can have its own configurations while still sharing common resources such as products, customers, and suppliers.
A Strategic Approach: GenAI in EducationPeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...Levi Shapiro
Letter from the Congress of the United States regarding Anti-Semitism sent June 3rd to MIT President Sally Kornbluth, MIT Corp Chair, Mark Gorenberg
Dear Dr. Kornbluth and Mr. Gorenberg,
The US House of Representatives is deeply concerned by ongoing and pervasive acts of antisemitic
harassment and intimidation at the Massachusetts Institute of Technology (MIT). Failing to act decisively to ensure a safe learning environment for all students would be a grave dereliction of your responsibilities as President of MIT and Chair of the MIT Corporation.
This Congress will not stand idly by and allow an environment hostile to Jewish students to persist. The House believes that your institution is in violation of Title VI of the Civil Rights Act, and the inability or
unwillingness to rectify this violation through action requires accountability.
Postsecondary education is a unique opportunity for students to learn and have their ideas and beliefs challenged. However, universities receiving hundreds of millions of federal funds annually have denied
students that opportunity and have been hijacked to become venues for the promotion of terrorism, antisemitic harassment and intimidation, unlawful encampments, and in some cases, assaults and riots.
The House of Representatives will not countenance the use of federal funds to indoctrinate students into hateful, antisemitic, anti-American supporters of terrorism. Investigations into campus antisemitism by the Committee on Education and the Workforce and the Committee on Ways and Means have been expanded into a Congress-wide probe across all relevant jurisdictions to address this national crisis. The undersigned Committees will conduct oversight into the use of federal funds at MIT and its learning environment under authorities granted to each Committee.
• The Committee on Education and the Workforce has been investigating your institution since December 7, 2023. The Committee has broad jurisdiction over postsecondary education, including its compliance with Title VI of the Civil Rights Act, campus safety concerns over disruptions to the learning environment, and the awarding of federal student aid under the Higher Education Act.
• The Committee on Oversight and Accountability is investigating the sources of funding and other support flowing to groups espousing pro-Hamas propaganda and engaged in antisemitic harassment and intimidation of students. The Committee on Oversight and Accountability is the principal oversight committee of the US House of Representatives and has broad authority to investigate “any matter” at “any time” under House Rule X.
• The Committee on Ways and Means has been investigating several universities since November 15, 2023, when the Committee held a hearing entitled From Ivory Towers to Dark Corners: Investigating the Nexus Between Antisemitism, Tax-Exempt Universities, and Terror Financing. The Committee followed the hearing with letters to those institutions on January 10, 202
Normal Labour/ Stages of Labour/ Mechanism of LabourWasim Ak
Normal labor is also termed spontaneous labor, defined as the natural physiological process through which the fetus, placenta, and membranes are expelled from the uterus through the birth canal at term (37 to 42 weeks
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
Safalta Digital marketing institute in Noida, provide complete applications that encompass a huge range of virtual advertising and marketing additives, which includes search engine optimization, virtual communication advertising, pay-per-click on marketing, content material advertising, internet analytics, and greater. These university courses are designed for students who possess a comprehensive understanding of virtual marketing strategies and attributes.Safalta Digital Marketing Institute in Noida is a first choice for young individuals or students who are looking to start their careers in the field of digital advertising. The institute gives specialized courses designed and certification.
for beginners, providing thorough training in areas such as SEO, digital communication marketing, and PPC training in Noida. After finishing the program, students receive the certifications recognised by top different universitie, setting a strong foundation for a successful career in digital marketing.
Embracing GenAI - A Strategic ImperativePeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
1. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
TECHNICAL
COMMUNICATION
Prepared by: Ms.Shruti
2. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
What is technical communication?
• Communicating about technology
• Writing about technology
• Writing about scientific subjects
• Writing highly detailed information for
specific audiences
• Writing user-centered documents
• Training people to use technology
3. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
What is ‘technology’?
• ‘the practical application of knowledge
especially in a particular area’¹
• Objects used to make life ‘easier’
• Computers and machines that use them
• Knowledge specific to a technical field
• Often used with modifiers (medical,
information, educational…technology)
4. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
Characteristics of Good Technical Communication
• Accessible
– Logical location and format
– Appropriate to users
– Complete
• Usable
– Efficient
– Easy to use
• Relevant
– Addresses correct
information
– Correct purposes
5. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
Common Types of Tech
Communication
• Manuals
• Procedures/directions
• Training modules
• Quick References/Job Aids
• Proposals/Reports/Memos
• Multi-media demonstrations
• ‘Pushed’ information
6. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
Common Media used in Tech Com
• Paper/print
• Web pages
• Graphics
• Sound
• Databases
• Embedded help
• Oral presentations/training
• ‘Hands on’ or self-guided training
7. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
Who are Technical Communicators
• Writers
• Editors
• Web Designers
• Graphic artists
• Researchers
• Developers
– Informational
– Instructional
• Project Managers
8. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
How do they work?
• Team oriented
• Between engineers/subject experts and public
• Between technical experts and managers
• With writers, editors, usability specialists,
artists, publishers, lawyers, experts…
• Under tight deadlines
• Emphasis on cost benefits
9. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
Additional Aspects of Tech Comm
• Societal dimensions
• Risk management
• Ethical dimensions
• Business models
10. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
Seven C’ of Commuication
• Completeness
• Conciseness
• Consideration
• Clarity
• Concreteness
• Courtesy
• Correctness
11. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
factors responsible for growing
importance of communication
(1) Growth in the size and multiple location of
organization
(2) Growth of trade unions
(3) Growing importance of human relations
(4) Public relations
(5) Advances in behavioral sciences
(6) Technological advancement
12. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
Types of Communication Channels
• Formal
• Informal
• Unofficial
13. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
• Non-verbal communication includes body
language, such as gestures, facial expressions,
eye contact and posture. Touch is a non-
verbal communication that not only indicates
a person's feelings or level of comfort, but
illustrates personality characteristics as well.
Non-verbal communication
14. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
Verbal communication
verbal communication
The sharing of information between
individuals by using speech. Individuals
working within a business need to effectively
use verbal communication that employs
readily understood spoken words, as well as
ensuring that the stress and tone of voice with
which the words are expressed is appropriate.
15. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
Barriers of communication
• Language Barriers
• Psychological Barriers
• Physiological Barriers
• Physical Barriers
• Attitudinal Barriers
16. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
Overcoming Barriers
• Active Listening
• Use Simple Language
• Give Constructive Feedback
17. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
Unit-2
18. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
Communication is so much more than just the
words we say
• Research by Birtwhisle in 1970 studied communication where
the meaning of the words alone was potentially ambiguous.
His results showed that we make meaning from the following
factors:
• 55% is taken from body language
38% is taken from tone of voice
7% is based solely on the words
19. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
Communication
• is a process that allows organisms to exchange information by
several methods. Exchange requires feedback
• is the articulation of sending a message, whether it be verbal
or nonverbal
• is the process of meaningful interaction among human beings
• is the process by which any message is given or received
through talking, writing, or making gestures
(There are auditory means, such as speaking, singing and sometimes tone
of voice, and nonverbal, physical means, such as body language, sign
language, paralanguage, touch, eye contact, or the use of writing.)
20. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
Communication is usually described along a few
major dimensions:
• Content (what type of things are communicated)
• Source/Emisor/Sender/Encoder (by whom)
• Form (in which form)
• Channel (through which medium)
• Destination/Receiver/Target/Decoder(to whom)
• Purpose/Pragmatic aspect
21. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
Communication is a social interaction where at least two
interacting agents share a common set of signs and a common
set of semiotic rules.
• Content (what type of things are communicated)
• Source/Emisor/Sender/Encoder(by whom)
• Form (in which form)
• Channel (through which medium)
• Destination/Receiver/Target/Decoder (to whom)
• Purpose/Pragmatic aspect
22. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
Communication as information transmission
(Communication: transmitting a message with the expectation of
some kind of response. This can be interpersonal or
intrapersonal)
Information transmission is governed by three levels of semiotic
rules:
• Syntactic (formal properties of signs and symbols),
• pragmatic(concerned with the relations between
signs/expressions and their users) and
• semantic (study of relationships between signs and sy
23. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
Listening Skills
is the most important aspect in Human Communication. The
Listening process constitutes five elements:
• Hearing
• Attending
• Understanding
• Responding
• Remembering
24. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
Conclusion:
• Communication has a great impact on people and technology.
• Humans use communication as a process of exchanging ideas
and information through common language.
• Finally a successful communication occurs when there is a mix
of both verbal and non-verbal.
25. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
Formal and Informal Channels of
Communication
26. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
Communication
27. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
The Role of Communication in
Organizations
key purposes:
• direct action: to get others to behave in
desired fashion
• achieve coordinated action
→ systematic sharing of information
+ interpersonal side with the focus
on interpersonal relations between
people.
28. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
Communication
• “the social glue … that continues to
keep the organization tied together”
• “the essence of organization”
• a key process underlying all aspects of
organizational operations
→ properly managing communication
processes is central to
organizational functioning
29. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
Organizational Charts
30. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
Formal Communication
• the process of sharing official
information with others who need to
know it,
• according to the prescribed patterns
depicted in an organization chart
31. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
Formal Communication
• downward communication:
– instructions, directions, orders
– feedback
• upward communication:
– data required to complete projects
– status reports
– suggestions for improvement, new ideas
• horizontal communication:
– coordination of cooperation
32. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
Centralized Networks
• One central person
• Unequal access to information
• Central person is at the “crossroads” of the
information flow
34. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
Gatekeepers
35. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
Informal Networks
A
JB
D H I
K
F
G
E
C
Gossip
A
F B D
J
H
CE
K
G I
X
Probability
A
C
D
F
J
IB
Cluster
36. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
Network Roles
• Bridge
• Liaison
• Isolate
• Isolated Dyad
• Cosmopolites
37. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
Formal Structure vs Informal
Networks
38. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
1. a secret means of spreading or
receiving information
2. the informal transmission of
(unofficial) information, gossip
or rumor from person-to-person ->
"to hear about s.th. through the
grapevine"
3. a rumor: unfounded report; hearsay
“Grapevine“
39. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
Grapevine Characteristics
• oral → mostly undocumented
• open to change
• fast (hours instead of days)
• crossing organizational boundaries
40. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
Grapevine Figures
• 70% of all organizational communication
occurs at the grapevine level
• estimated accuracy rates: 75-90%
• the incorrect part might change the
meaning of the whole message though
• an estimated 80% of grapevine information
is oriented toward the individual while 20%
concerns the company
41. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
Positive Aspects of the Grapevine
• social function
• reduction of anxiety
• release mechanism for stress
• identification of pending problems
• early warning system for organizational change
• vehicle for creating a common organizational culture
• desired information can be circulated quickly to a large
group of subordinates (inofficially!)
42. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
Coping or Managing the
Grapevine
“the grapevine cannot be abolished, rubbed
out, hidden under a basket, chopped down,
tied up, or stopped“
(Managing the Grapevine, p.222)
→don‘t try to control or restrict it
→use it to supplement formal channels
43. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
Importance of Communication
• Communication is important because it is
about how information is sent and received
within firms
• The way information is communicated is
often governed by how firms are structured
44. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
Forms of Business Structure
• Entrepreneurial - decisions made centrally
• Pyramid - staff have a role, shared decision
making, specialisation is possible
• Matrix - staff with specific skills join project
teams, individuals have responsibility
• Independent - seen in professions where
organisation provides support systems and little
else
45. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
The Pyramid
Decisions pass
down formal
channels from
managers to
staff
Information flows
up formal channels
from staff to
management
46. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
More on Business Structure
Centralisation
• Managers keep control
• Decisions are made in the
interests of the whole
business
• Costs can be cut by
standardising purchasing
and so on
• Strong leadership
Decentralisation
• Empowering and
motivating
• Freeing up senior
managers’ time
• Better knowledge of those
closer to customers
• Good staff development
47. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
Written Communication
The Written Communication refers to the
process of conveying a message through the
written symbols. In other words, any
message exchanged between two or more
persons that make use of written words is
called as written communication.
48. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
Forms of written
communication
1.the electronic mails,
2.memos,
3.reports,
4.documents,
5.letters,
6.journals,
7.job descriptions,
8.employee manuals, etc.
49. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
Merits of written communication
Easily understanding
Another reason for popularity of written communication is
easily understanding like if you don’t understand something
in first time you have huge chance to see it next time which
not available in oral communication
Permanent record
This is other most important facility of a written
communication. Every kind of written communication
document are a permanent record and can preserved for
further assistance
50. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
Demerits of written communication
• Flattery and Inflated information
If any message is supposed to go against the
interests of employees or higher officials then
there is a chance of fabrication of such
message by the concerned person.
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Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
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Delayed correction
In written communication due to the lack of direct contact between a
communicator and communicate, any mistake if occurred, takes huge
time for its correction. Even if the mistake is identified immediately, still
its correction is not possible. For Example, a letter which is posted
cannot be brought back for correction if any mistake is identified later
on
52. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
.
Persuasive writing
• Persuasive writing is writing where you try to
convince someone to take a particular issue
on a point of voice.Persuasive writing may be
designed to convince the reader to take your
position on a particular issue may be designed
to convince the reader to take a certain action
53. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
Three common techniques in
persuasive writing
• Presenting strong evidence
• Concrete, relevant, and reasonable
• Accurate, current, and balanced information
adds to the credibility of persuasive writing
54. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
persuasive letters examples
• Be concise.
• State your main point in the first couple of
sentences.
• Emphasize the importance of your request in
the second paragraph.
• Support your request in the next paragraphs.
55. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
Cont..
• Appeal to the other side. ...
• Close the letter by restating your request.
56. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
UNIT-3
57. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
oral communication
• Oral communication describes any type of
interaction that makes use of spoken words,
and it is a vital, integral part of the business
world, especially in an era dubbed the
information age.
58. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
process of oral communication
• Communication is a process that involves a
message, sender, receiver, and channel. The
message is the information being transmitted.
In verbal communication between people,
the words used to convey the message are
actually only a part of what is eventually
understood.
59. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
Media of oral communication
• Media or channel is the means or ways of
transmitting the messages from sender to
the receiver.
• The media of oral communication
are face to face conversation, telephone
or mobile, conference, meetings etc
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Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
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• a meeting of people face to face, especially for
consultation.
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Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
Types of interview
• Structured Interview. A structured interview is
typically formal and organized and may
include several interviewers, commonly
referred to as a panel interview.
• Unstructured Interview.
• Stress Interview.
• Behavioral Interview.
62. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
• Problem Solving or Case Interview.
• Panel Interview
63. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
Project presentation
Project presentation is a critical part
of project management. Whether gaining
stakeholder commitment or updating clients
and executives on progress, success depends
on a your ability to effectively present
the project plan.
64. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
Good Presentation
•First impressions matter!
•There’s no point doing good work if others
don’t know about it or can’t understand what
you did.
•Good practice for any career!
• Helps you sort out what you’ve done, and
understand it better yourself.
65. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
10 tips to help you develop
effective listening skills.
• Face the speaker and maintain eye contact.
• Be attentive, but relaxed.
• Keep an open mind.
• Listen to the words and try to picture what the
speaker is saying.
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Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
10 tips to help you develop
effective listening skills.
• Don't interrupt and don't impose your
solutions
• Wait for the speaker to pause to ask clarifying
questions.
• Ask questions only to ensure understanding.
• Try to feel what the speaker is feeling.
• Give the speaker regular feedback
67. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
Unit-4
Soft skills
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Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
Nonverbal communication
• Nonverbal communication (NVC) between
people is communication through sending and
receiving wordless cues.
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proxemics
• The term was coined by the anthropologist
Edward Hall.
• proxemics is the study of space and how we
use it, how it makes us feel more or less
comfortable, and how we arrange objects and
ourselves in relation to space.
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(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
Kinesics
• Kinesics is the interpretation of body motion
communication such as facial expressions and
gestures, nonverbal behavior related to
movement of any part of the body or the body
as a whole.
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difference between Proxemics and
kinesics
• Proxemics is one among several subcategories
in the study of nonverbal communication,
including haptics (touch), kinesics (body
movement), vocalics (paralanguage), and
chronemics (structure of time)
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Parlanguage
• the non-lexical component of communication
by speech, for example intonation, pitch and
speed of speaking, hesitation noises, gesture,
and facial expression.
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Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
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Paralanguage Examples
• Some forms of paralanguage are based on
physical features of spoken language, such as
facial expressions, like a smirk, or gestures, like
pointing. Others are rooted in vocal elements,
like voiced pauses such as 'um,' and 'hmm', or
intonation, which describes the pitch and
volume of a person's speech
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Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
Interpersonal skills
Interpersonal skills are the skills used by a
person to interact with others properly. In the
business domain, the term generally refers to
an employee's ability to get along with others
while getting the job done.
Good interpersonal skills are a prerequisite
for many positions in an organization.
75. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
• Emotional regulation involves self-control of
emotion so that we can take better command
of our actions in response to that emotion.
Emotional Regulation
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Example
• Let's say that it's a school policy that anyone
involved in a fight will be suspended or
expelled. When Bobby called Emily a name on
the soccer field, she felt anger and an urge to
fight. But she counted to 10, took some deep
breaths, and returned her focus to the game.
Emily was practicing emotional regulation to
stay calm and out of trouble.
77. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
Conflict Resolution
• Conflict resolution is a complex process
involving compromise, negotiation, and the
ability to calmly solve a problem.
• Active Listening
Active listening involves listening fully and
intently to what the speaker has said.
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Questioning
• Questioning is another important
interpersonal skill. Questioning involves the
ability to ask effective, open-ended questions
to gather more detailed information, explore
an idea, or delve into someone's thoughts.
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Corporate communication skills
Here are five communication skills that make
good leaders great:
• Interpreting Body Language. ...
• Video Skills. ...
• Listening Carefully. ...
• Crystal Clear Verbal Communication.
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Corporate communication skills
• As a general rule, people do not listen
attentively.
• Writing Skills.
• Great Communicators Are Made, Not Born.
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Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
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Business etiquette
Business etiquette is about building
relationships with other people.
Etiquette is not about rules & regulations but
is about providing basic social comfort and
creating an environment where others feel
comfortable and secure, this is possible
through better communication.
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Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
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Language skills
noun
a word used to identify any of a class of
people, places, or things or to name a
particular one of these.
It is a word that functions as the name of
some specific thing or set of things, such as
living creatures, objects, places, actions,
qualities, states of existence, or ideas
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Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
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Language skills
• Pronoun- a word that can function as a noun
phrase used by itself and that refers either to
the participants in the discourse (e.g. I, you )
or to someone or something mentioned
elsewhere in the discourse (e.g. she, it, this )
• Common noun-a noun denoting a class of
objects or a concept as opposed to a
particular individual.
84. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
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Language skills
• Proper Noun- a name used for an individual
person, place, or organization, spelled with an
initial capital letter.
85. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
Language skills
• Proper Noun- a name used for an individual
person, place, or organization, spelled with
an initial capital letter.
• Adjective- a word naming an attribute of a
noun, such as sweet, red, or technical.
86. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
Language skills
• Proper Noun- a name used for an individual
person, place, or organization, spelled with an
initial capital letter.
87. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
Language skills
• Adverb- a word or phrase that modifies the
meaning of an adjective, verb, or other
adverb, expressing manner, place, time, or
degree (e.g. gently, here, now, very ).
• Conjunction-a word used to connect clauses
or sentences or to coordinate words in the
same clause.
88. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
Language skills
• Conjunction-the action or an instance of two
or more events or things occurring at the
same point in time or space.
• punctuations- Punctuation is the name for
marks used in writing. They are to help
understanding and correct reading.
89. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
Prefix and suffix
• Prefix
a word, letter, or number placed before
another.
• Suffix
a morpheme added at the end of a word to
form a derivative
90. Chanderprabhu Jain College of Higher Studies & School of Law
Plot No. OCF, Sector A-8, Narela, New Delhi – 110040
(Affiliated to Guru Gobind Singh Indraprastha University and Approved by Govt of NCT of Delhi & Bar Council of India)
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