This document discusses interpersonal communication skills and teams. It defines what makes a group different from a team, the benefits of teams, and challenges teams may face like groupthink or social loafing. It also covers types of teams, the four stages of team development, characteristics of high-performance teams, tips for effective teams, and how teams can continuously learn and transform.

1. Inter per sonal Communication
Skills
Presentation by: Laraib Nasir
Rakia
Fahima Salman
Kurrum
Huma Imran
Khan

2. What is the difference
between Group and a
team?

3. Are people in a cinema a team or a
crowd?
A common purpose but not a team because
no connection amongst them
3

4. A group is a collection A team is a formal work
of people who work group who works together
together but not to achieve a common
working collectively purpose or a goal.
towards the same goal
4

5. What is needed?
5

6. Why do we need a Leadership?

7. Why Teams?
Benefits of Teams
Increase creativity, problem solving and
innovation.
Higher – quality decision.
Improved processes.
Global competitiveness.
Increase quality.
Improve communication.
Reduce turnover and absenteeism and increase
employee morale.

8. Self – Limiting Team
Behaviour
Groupthink.
Group hate.
Social Loafing/ Free Riding.
Risky Shift.

9. Dealing with problem team
members
Absentee members:
Member gets distracted
by a work or personal
problem that prevents
him from commitments
made to the team.

10. Dealing with problem team
members
Social Loafer:
The tendency for group
members to exert less
individual effort on an
additive task as the size
of the group increases.

11. Dealing with problem team
members
Procrastinators:
The tendency is
to “put off until
tomorrow what we
should be working
on today”.

12. Types of Teams
Cross Functional Teams
Self Managed Teams
Task Force
Process Improvement Teams
Virtual Teams

13. What are the Four Stages of
Team Development?
Forming
Storming
Norming
Performing
Every effective team
goes through these
life cycle stages

14. Forming
Team members are
introduced and begin
getting to know each
other
Goals and tasks are
established
Generally polite
behavior among
members
Norms are not
understood

15. Storming
Members are sizing each
other up and may feel
more comfortable and
voice their views
Members may compete
for team roles
May argue about goals or
how they should be
accomplished
May choose sides against
other members

16. Norming
Once issues are
resolved, agreement
occurs around team
norms and expectations
Trust and common
interests are developing
Roles and objectives
are clarified and
understood

17. Performing
Members make
contributions and are
motivated by results
Leadership is shared
according to members’
knowledge and skills
Norms and culture are
well understood
Tasks get accomplished
effectively and efficiently

18. interdependency Stage 4
effective
Stage 3
team
Performing $
e
tim
sharing
cohesion
r
ve
group
so
Relations
Norming
§
es
Stage 2
en
iv
fractioned
ct
fe
group
ef
conflict
Storming
p
ou
gr
Stage 1
g
in
as
immature group
re
dependency
?
c
In
Forming
Task Increased
Orientation Organization Problem
data-flow
to task for task solving
achieve task

19. Characteristics of High – Performance
Teams
Common purpose and goals.
Intention.
Clear Roles.
Communication Processes.
Accepting and Supporting Leadership.

20. Characteristics of High – Performance
Teams
High level of technical and interpersonal skills.
Open relationship and trust.
Small Size.
Accountability.
Rewards Structures

21. Tips for Effective Teams
Be focused.
Handle conflict directly.
Focus both process and content.
Actively participate.
Keep sensitive issues private.
Communicate openly and positively.
Energize the team.

22. Tips for Effective Teams
Take time to establish operating guidelines.
Monitor what’s going on with the team.
Practice giving and receiving effective
feedback.
Work with underperformers.
Be reliable and conscientious.
When needed, give direction to the team’s
work.
Be supportive of your team members.

23. Afterwards……………….

24. Team Learning
Build relationships to accomplish task
Commitment and mutual accountability
Team may be confrontational over issues
Continuous improvement process
How team resolves conflict
How the team handles diversity
Harness team creativity

25. Team Transformation
Results are produced from team activities
Innovative
To sustain energy, must stress and press
the team
Needs new challenges, new members,
new tasks, new relationships or…...

26. Team Values
Commitment to
task and team
members
Accountability
Lead to trust between
team members

27. Team Rituals
How to add new members
How to provide information to
new members
How a member exits
Work rituals
How the team celebrates!