TEAM International is a US-owned IT services company headquartered in Florida with an operations center in Kharkov, Ukraine. The Kharkov center has 100 employees and was established in 2004 to provide development services with a 4 hour overlap with the US. Quality management processes are integrated throughout the lifecycle and major methodologies used include Agile, Scrum and PMBOK. Clients have provided positive testimonials about TEAM's responsiveness and ability to effectively extend development teams.

1. TEAM International Capabilities Presentation Date: Presented by:

2. Team International Overview US owned and managed Headquartered in Lake Mary, FL Privately funded, no debt US contracting – protection from US legal system 175 employees worldwide CMMI Level 3 Certified Technologies – JAVA, .NET, C++, Flex, MS SQL, Oracle, Windows, Unix, Linux Development SDLCs/Methodologies Iterative, PMBOK, Scrum, Agile, Test Driven, Staggered Waterfall

3. Operations Center – Kharkov, Ukraine Operation Center opened in 2004 Kharkov Ukraine –Technology hub of former USSR World class IT educational infrastructure 3000 + graduates annually Kharkov National University of Radio Electronics National Technical University “Kharkov Polytechnic Institute” National Aerospace University 'Kharkov Aviation Institute' V. Karazin’s Kharkov National University Kharkov National University of Economics

4. Operations Center – Kharkov, Ukraine GMT + 2 Hours 100 % business day overlap with UK 4 - hour business day 0verlap with US EDT Class A Facilities - built in 2007 Fiber 10 MBPS Facilities SONET Ring Dual Access VPN capabilities 7/24 Security Magnetic key front entry with Security Guard Key pass entry on each floor

5. Operations Center – Kharkov, Ukraine English as a second language Required for all personnel Four full-time English teachers US Citizens residing in Kharkov President – Chris Walton Delivery Director – Joel Kepple Unrestricted travel to Ukraine for US & UK Citizens Visa required for Ukrainians to travel to US & UK 3-4 week lead time to obtain visas for Ukrainian Citizens

6. Infrastructure, Software development processes, Organizational structure

7. IT Organizational Structure President IT Department Development Department Quality Assurance Department Configuration Analysts Department Project Management Office (PMO) Business Analysis Group (BAG) Quality Improvement Department

8. Development technologies Programming Languages/Technologies .NET,VBScript, ADO.NET, ASP.NET, C#, HTML, C++, XML, Java, J2EE, JavaScript, JSP, JSF, Swing, Portlets, Servlets Databases MS SQL, Transact SQL, Oracle, PL/SQL, MySQL, Interbase/Firebird Platforms/Servers/Applications MS IIS, Apache, ISA Server, JBoss, Tomcat, Websphere, JBPortal, LifeRay, Portal, Reporting Products, Client-Server Apps, Web Apps

9. Quality Management

10. Quality Management overview Quality Management is performed through an integrated system of processes with supporting templates and guidelines that allows efficient Defect prevention, Defect detection and removal. Major Quality Management processes: Quality Control Quality Assurance Quality Management activities cover the entire project lifecycle and exceed it to create a basis for future projects. 26

11. Quality Management overview, continued Quality Control: Reviews of work products (defect detection at the early phases) Testing Quality Assurance: Workflow definition considering quality requirements, customer needs and historical data from the similar projects Customer needs and requirements traceability during the entire project life cycle Process flow control and evaluation Work product evaluation for adherence to quality standards defined to the project and the product 26

12. Quality Control. Testing types Testing types: Functional/Black box testing Regression testing Smoke testing Usability testing Automated testing Non-Functional Testing Compatibility testing (JREs, Browsers) Installation testing Stress testing Load testing

13. Quality Control Tools Bug tracking systems TestTrackPro Eventum Mantis Trac Automated testing QA Wizard Test Complete VMWare workstation tool

14. Quality Improvement department Quality Improvement Department was established in July 2008 with the following major goals: Supporting CMMI requirements adherence Maintenance and improvement of internal Quality Management System (QMS) Facilitating project efforts towards Customer satisfaction (using benefits of process approach and integrated Quality Management System) The structure: Department manager Core management team on part time basis Auditors team on part time basis Improvement work groups members.

15. Project Management and Business Analysis processes

16. Project Management and Business Analysis processes To support professional activities and improve maturity of project managers and business analysts the following units has been created: Project Management Office (PMO) Assist Project Managers in all phases of their projects from project initiation to project closure Train / Mentor Project Managers in a full range of Project Management topics Post Project Reviews Project Management knowledge base repository Business Analysis Group (BAG) Develop requirements analysis skills Improve English communications skills through focused English classes Improve cultural differences understanding BAG to be as a center of expert opinions regarding requirements analysis knowledge and experience Business Analysts to be "Universal soldiers" across various types of projects

17. Based on contract model (FP, T&M, ODC) and customer needs best SDLC/methodology is defined and/or tailored Primarily TEAM follows PMI PMBOK and SEI CMMI recommendations Methodologies/Lifecycles in use (not limited to): PMBOK, SCRUM, Test Driven, Staggered Waterfall, Iterative TEAM is flexible to use and/or tailor any methodologies or their practices to fit to the needs of particular customer/project Major project documents: Rough Order of Magnitude Project Scope Project Management Plan Software Requirements Specification Software Design Specification Status Reports User Guides Project Management process

18. Major lifecycle processes: Project Initiation (Contract Type, Feasibility, Preliminary Requirements Analysis and Planning, ROM) Requirement Analysis (Detailed Requirements Gathering/Analysis, Specifications, Specs reviews) Detailed Estimates (Efforts, Resources) Planning (Risks, Dependencies, Project Plan, Test Docs) Software Design (Design Specification) Coding (Working Software, Unit Tests, Code Reviews) Testing (Functional, Non-functional, Testing Reports, Issues Resolution) Product Audits Project Management process

19. The following techniques are used: On initiation phase – RFP Questionnaire, conference calls On requirements analysis phase – business trips, workshops, conference calls On execution phase – change requests analysis Traceability tools Produced documentation – Project Scope, Software Requirements Specification Business Analysis process

20. TEAM International Clients

21. Client’s Testimonials “ TEAM is very responsive and their onsite management is excellent to work with. TEAM brought in skills we didn’t have and put us on a faster track to success. Their consultants have been very creative and productive, and are a reliable and intelligent extension to our U.K. team.” Richard Williams, Strategic Development Manager, Bond International “ TEAM brings real world experience to offshoring – they’ve been successful in the U.S. and brought best practices to the Ukraine. They have the experience to back up their offering, know what they are doing and run a first-class operation”. - Chris Cosmos, Sr VP, Nelson Technology

22. Contacts Chris Walton – President 407-548-6310 [email_address] Joe Chiovarou – VP, Business Development 407-708-1145 [email_address]