teaching

2. INTRODUCTION TO
ORGANIZATIONAL
BEHAVIOUR
1

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LEARNING OUTCOMES
After studying this chapter, you should be able to:
 Define organizational behaviour
 Explain the goals and forces or elements of organizational
behaviour
 Understand the evolution and fundamental concepts of
organizational behaviour
 Understand the major approaches of organizational
behaviour
 Discuss how organizational behaviour responds to
globalization, diversification and technological
advancement

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INTRODUCTION
 Understanding organizational behaviour allows
managers to better manage employee-manager
relations, improve job satisfaction, and stimulate
innovation and creativity, thus creating a dynamic
working climate.

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DEFINITION
 According to Gary Johns, "Organizations are social
inventions for accomplishing goals through group
efforts".
 Organizational behaviour is concerned with people's
thoughts, feelings, emotions and actions in setting up a
work task.

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DEFINITION (cont.)
Goals of Organizational Behaviour

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DEFINITION (cont.)
Importance of Organizational Behaviour
 Developing interpersonal skills
 Personal development and understanding others
through organizational behaviour
 Achieving organizational and individual effectiveness
from inter-organization relationships
 Sharpening and refining our decisions and actions

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DEFINITION (cont.)
Forces of Organizational Behaviour
 People: People make up the internal social system in
the organization. They consist of individuals and groups.
 Structure: Structure defines the formal relationship and
use of people in the organization.
 Technology: The technology imparts the physical and
economic conditions within which people work.
 Social System: The social system provides external
environment within which the organization operates.

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EVOLUTION OF ORGANIZATIONAL
BEHAVIOUR
 Scientific Management Approach
 Bureaucratic Approach
 Hawthorne Studies

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EVOLUTION OF ORGANIZATIONAL
BEHAVIOUR (cont.)
Basic Organizational Behaviour Models

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FUNDAMENTAL CONCEPTS OF
ORGANIZATIONAL BEHAVIOUR
 Nature of people
 Nature of organizations
 Holistic organizational behaviour

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FUNDAMENTAL CONCEPTS OF
ORGANIZATIONAL BEHAVIOUR
(cont.)
Nature of People

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FUNDAMENTAL CONCEPTS OF
ORGANIZATIONAL BEHAVIOUR
(cont.)
Nature of Organizations
 Social System
 Mutual Interest
Holistic Organizational Behaviour
 Holistic organizational behaviour interprets people–
organization relationships in terms of the whole person,
whole group, whole organization and whole social
system.

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APPROACHES TO
ORGANIZATIONAL BEHAVIOUR

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ORGANIZATIONAL BEHAVIOUR,
GLOBALIZATION AND
DIVERSIFICATION
 Social Conditions
 Political Conditions
 Economic Conditions
 Organizational Culture Differences
 Workforce Diversification