CX e human touch, serve human relation nella digital transformationMario Massone
Mentre il digitale si propone di guidare la trasformazione aziendale e di rimodellare il modo di fare business, serve una strategia integrata di customer experience.
Quale il ruolo del contact center all’interno di tale strategia?
Haiku Deck is a presentation tool that allows users to create Haiku style slideshows. The tool encourages users to get started making their own Haiku Deck presentations which can be shared on SlideShare. In just a few sentences, it promotes the idea of being inspired to create brief, visual presentations using Haiku Deck.
CX e human touch, serve human relation nella digital transformationMario Massone
Mentre il digitale si propone di guidare la trasformazione aziendale e di rimodellare il modo di fare business, serve una strategia integrata di customer experience.
Quale il ruolo del contact center all’interno di tale strategia?
Haiku Deck is a presentation tool that allows users to create Haiku style slideshows. The tool encourages users to get started making their own Haiku Deck presentations which can be shared on SlideShare. In just a few sentences, it promotes the idea of being inspired to create brief, visual presentations using Haiku Deck.
Why do customers defect to your competitors? Is it inevitable or is there something you can do to retain them? Primary Intelligence discusses the three best practices you can incorporate today to help retain customers and keep them coming back.
This document discusses customer experience across channels and touchpoints. It begins by defining multi-channel maturity as the capability to continue a dialogue with customers at the right time, place and channel. It then notes that implementing excellent multi-channel experiences is very challenging due to siloed organizations, inflexible technology, and budget priorities. The document presents a maturity model for assessing an organization's capabilities across five areas: systems and processes, leadership and culture, alignment with brand, customer touchpoints, and customer insight. It concludes by advising using this model to evaluate an organization's status and determine development areas.
THE CUSTOMER EXPERIENCE (CE) GAMEPLAN: A Universal Design Model For Answering...Rod King, Ph.D.
Starting business design by using a Value Chain, Business Model Canvas, Lean Canvas, or other business model visualization is a wasteful process in terms of time, money, and other resources that are consumed. The Customer Experience (CE) Gameplan indicates why. In addition, the CE Gameplan can be used to explain why some business models succeed while others fail, decline, or die.
A template of the Customer Experience (CE) Gameplan is available here:
http://goo.gl/cI1DBa
The document discusses the rationale for teaching a course on human sexuality. It notes that sex is prevalent in media and politics but parents are not a primary source of information for most teenagers. The course aims to provide accurate information to dispel myths, examine societal influences, and promote sexual literacy and healthy relationships. A quiz is included to assess common misconceptions about sexuality. The document also discusses how different cultures and historical periods shaped views of sexuality and morality over time.
Becoming a great listener with one simple trickMeld Studios
The document discusses how to become a great listener. It explains that listening is important for interacting with others and understanding their perspectives. Great listeners make eye contact, use body language to appear open, and say things like "hmm" and "tell me more" to encourage the speaker. Poor listeners don't make eye contact, get distracted, interrupt, and don't engage. Common barriers to listening include being too busy, not caring about the topic, or wanting to talk about yourself. The document advises practicing active listening skills to develop the habit of focusing on what others have to say.
This presentation covers brand content, managing brands, North Plains Systems' technologies for creative production and an introduction to On Brand brand management features and functionality.
The effective management of brands is increasingly challenging due to the proliferation of media channels, the need to effectively manage global brands and deliver consistent but often localized messaging. On Brand is designed to address these challenges by empowering teams to control, protect, create and collaborate on all aspects of their brand through a simple and intuitive modular cloud-based solution. On Brand’s functionality enables and facilitates the creation of multiple brand interfaces, asset management, brand guidelines, creative approval, campaign management and resource management. Related topics covered include Brand Management, Digital Asset Management and Marketing Resource Management.
Lauren Fritsch's slides from CELEBRATE 2015, Tech.co's annual conference and startup competition.
This workshop covers the basics of Customer Experience and provides a framework for crafting emotional, sticky CX that drives conversion online and off, higher lifetime value of customers and word of mouth referrals.
The document discusses two important customer experience models that every entrepreneur should know: the 3Bs Model and the Living the E.XPerience Model. The 3Bs Model aligns a business's brand, behaviors, and business to deliver a consistent experience aligned with its purpose and values. The Living the E.XPerience Model provides questions in key areas like product, strategy, brand, customer experience, continuous improvement, and innovation to help startups consistently deliver their purpose in an efficient and effective manner. The document encourages entrepreneurs to learn more about customer experience for startups on the provided website.
The document discusses how customer experience (CX) and user experience (UX) are closely related and important for digital transformation. It provides examples of how to understand customers and their journeys through various touchpoints to provide a seamless omni-channel experience. The document also presents a case study of how a credentialing organization used CX and UX methods like user personas, journey mapping, and information architecture to transform their digital presence and better serve customer needs.
Customer Experience - The New Rules for Accelerating GrowthBill Nussey
The battlefront for customers and growth has expanded beyond features and price - the best companies in the world are winning by creating amazing customer experiences.
I was invited by the Technology Association of Georgia to talk about Customer Experience as part of their Accelerating Growth speaker series.
The fact is that Customer Experience really matters. And, in our hyper-connected world, customer experiences, both good and bad, are shared quickly and widely. This presentation covers the three key tenants of Customer Experience and wraps up with a few ideas on how organizations can easily get started.
The document discusses key concepts about sexuality including sex, gender, sexual orientation and sexually transmitted diseases (STDs). It defines important terms like sexuality, sex, gender, sexual orientation, and STDs. It describes the different types of STDs like chlamydia, gonorrhea, genital herpes, and genital warts. It notes that abstinence is the only 100% effective way to avoid STDs and discusses other methods like safe sex practices and getting tested. The document aims to help students distinguish between facts and misinformation regarding human sexuality and sexual health.
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