SlideShare a Scribd company logo
by Lauren Fritsch
CELEBRATE 2015
CUSTOMER
EXPERIENCE
ARCHITECTURE:
Why it’s the Best
Differentiator for Startups
@magnetismfactor
#CelebrateCX
lauren@laurenfritsch.com www.TCCConsultingGroup.com
•	Learn what exactly is CUSTOMER EXPERIENCE and why
does it matter?
•	Use FREYTAG’S PYRAMID to learn how the narrative arc
follows and informs CX.
•	Examine CUSTOMER TOUCH POINTS to learn how you can
craft a memorable experience.
•	Create NARRATIVE ARCS for your CX and content.
Today’s OBJECTIVES
Your BRAND’S PURPOSE
=
the difference you are
making in the world.
What’s your PURPOSE?
EXAMPLES.
DELIVERING HAPPINESS.
(Zappos)
THINK DIFFERENT.
(Apple)
PEOPLE AGAINST DIRTY.
(Method)
FOOD WITH INTEGRITY.
(Chipotle)
what is CUSTOMER
EXPERIENCE (CX)?
CX is the sum of all experiences a
customer has with a supplier of goods/
services over the duration of their
relationship with that supplier.
you can also think of it as
“BRAND EXPERIENCE”,
since some will not be actual
paying customers (yet).
THINK:
website visitors
newsletter subscribers
youtube viewers
even employees
(if you have them)
CX INCLUDES:
AWARENESS
DISCOVERY
INTERACTION
ATTRACTION
PURCHASE
USE
CULTIVATION
ADVOCACY
what’s your
TRANSFORMATION?
INTERNAL
•	Mind set
•	Capacity
•	Emotions
•	Perspective
EXTERNAL
•	Money
•	Health
•	Relationships
•	Job
•	Possessions
•	Experiences
THE CX SPECTRUM
PRE-PURCHASE POST-PURCHASEPURCHASE
PROMOTIONS
DISPLAYS
WEBINARS
SOCIAL MEDIA
VIDEO VIEWS
WORD OF MOUTH
WEBSITE
EMAIL/NEWSLETTERS
PR
PACKAGING
EVENTS
SALES PERSON
INVOICE / RECEIPT
CHECK OUT PROCESS
UP SALE
WEB NAVIGATION
TRADE SHOW
SALES PAGE
FORUMS
DELIVERY(DIGITAL + IRL)
LOYALTY PROGRAM
THANK YOU
CUST APPRECIATION
SURVEYS
EMAIL / AUTORESPONDER
CUSTOMER SERVICE
SOCIAL MEDIA
B R A N D T O U C H P O I N T S
exposition dénouement
climax
risingaction
fallingaction
reversal
FREYTAG’S PYRAMID
MEET
and
GREET
GETTING
TO KNOW
one another
SATISFACTION
PUTTING
it into
practice
MINOR
turnaround
before
eventual
resolution
MAKING the
COMITTMENT
exposition dénouement
climax /
turning point
falling
action
rising
action
reversal
CX NARRATIVE ARC
FIRST INTERACTION WITH BRAND
(Touchpoints Include Website, Event, Referral, Social Media, In-Person)
• audience learns the facts of your brand:
who, what, where, when, how
• desired next step: greater brand engagement
exposition
BUILDING KNOWLEDGE OF BRAND
(Touchpoints: Newsletter, Blog, Free Events, Lower Priced Items, Social Media)
• They dig deeper into your brand, enhancing the
exchange relationship / need for reciprocity.
• They sample your expertise,
product, etc. so they can experience change/
results personally.
• Desired next step:
encourage continued engagement
/ buy again
rising
action
PURCHASING SIGNATURE SERVICE / PRODUCT
(Touchpoints: Sales Page, Salesperson, Delivery Medium + Follow Up)
• They experience your change here
• Desired next step: adoption
of solution + engagement
with the service/product
climax /
turning point
PRODUCT INTEGRATION INTO THEIR LIFE
falling action
(Touchpoints: Impeccable Follow Thru, High Touch Communication)
• Conflict unravels, they integrate change into their lives
• Desired next step: engage with change
3 FEET FROM THE GOLD!
reversal
(Touchpoints: Anticipate Last Minute Complications)
• The last resistance appears
• Desired next step: perseverance
RESOLUTION
dénouement
the cycle repeats
(Touchpoints: Sales Page, Salesperson, Delivery Medium + Follow Up)
CONTENT NARRATIVE ARC
exposition
rising
action
climax /
turning point
falling
action
reversal
dénouement
CONTENT NARRATIVE ARC
EXPOSITION
• Begin with the end in mind
• Paint picture of success
• Here’s what I am going to teach you
• Help them self-identify as needing your
solution
CONTENT NARRATIVE ARC
RISING ACTION
• Be guide
• Use tools
• Flesh out main challenge / change they seek
• Offer experience thru stories and context
• Offer tools to fix the problem
• Offer resources for moral support
• Make it simple, but not easy
CONTENT NARRATIVE ARC
CLIMAX /
TURNING POINT
FALLING
ACTION
• Help them integrate and make your tools
part of their life
CONTENT NARRATIVE ARC
CONTENT NARRATIVE ARC
REVERSAL
• Anticipate resistance and
offer experience, tools, resources as
antidote
*With end result in mind*
CONTENT NARRATIVE ARC
DÉNOUEMENT
• achieve desired outcome
• success stories
• what is now different / results
QUESTIONS FOR CONTENT NARRATIVE ARC
exposition
rising
action
climax /
turning point
falling
action
reversal
dénouement
QUESTIONS FOR CONTENT NARRATIVE ARC
EXPOSITION
• Who are you?
• What is solution / change you provide?
• Vision: what does success look like?
• What is the way of success for your target
market?
RISING
ACTION
QUESTIONS FOR CONTENT NARRATIVE ARC
• Help your market self-identify
• What tools are most helpful + powerful early?
• What initial challanges will they face?
• What’s #1 tool to overcomes challenges?
CLIMAX /
TURNING POINT
QUESTIONS FOR CONTENT NARRATIVE ARC
• What helps them make a decision (yes or no)?
• What info is still needed?
• Address objections, fears
• Offer social proof
• What flipped switch for you, others?
QUESTIONS FOR CONTENT NARRATIVE ARC
• What is helpful to making lasting
change?
• What details should be paid attention
to (Now that big stuff is out of the
way)?
FALLING
ACTION
REVERSAL
QUESTIONS FOR CONTENT NARRATIVE ARC
• Prepare for resistance
• Address with inspiration
• Invite support, compassion
• Feel their pain
QUESTIONS FOR CONTENT NARRATIVE ARC
• Celebrate!
• Paint picture of success story
• Invite sharing
• Highlight stories
DÉNOUEMENT
What’s the SPARK?
• IDENTIFY the precipitating conditions
(internal and external) that elicit action.
• DECIDE what your desired next action is.
• SELECT touch point and content based on
precipitating condition and desired next action.
• MAKE IT OBVIOUS!

More Related Content

What's hot

AIA2019 - Ali El Amrani - Problem - Solution Fit & Idea Validation
AIA2019 - Ali El Amrani - Problem - Solution Fit & Idea ValidationAIA2019 - Ali El Amrani - Problem - Solution Fit & Idea Validation
AIA2019 - Ali El Amrani - Problem - Solution Fit & Idea Validation
European Innovation Academy
 
How to Lean
How to LeanHow to Lean
How to Lean
Jake Causby
 
The Product Market Fit Cycle (Updated to v. 2.0)
The Product Market Fit Cycle (Updated to v. 2.0)The Product Market Fit Cycle (Updated to v. 2.0)
The Product Market Fit Cycle (Updated to v. 2.0)
Carlos Espinal
 
Product Market Fit
Product Market FitProduct Market Fit
Product Market Fit
Koim Liddinilah
 
The Importance of Listening to Your Customers
The Importance of Listening to Your CustomersThe Importance of Listening to Your Customers
The Importance of Listening to Your Customers
Drift
 
Riding the New Retail Wave
Riding the New Retail WaveRiding the New Retail Wave
Riding the New Retail Wave
Tim Gielen
 
Productized consulting for designers by Jane Portman
Productized consulting for designers by Jane PortmanProductized consulting for designers by Jane Portman
Productized consulting for designers by Jane Portman
InVision App
 
The Customer Journey
The Customer JourneyThe Customer Journey
The Customer Journey
prosumerlab
 
Jobs to Be Done Template
Jobs to Be Done TemplateJobs to Be Done Template
Jobs to Be Done Template
Soren Kaplan
 
Digital summit denver creating customer experience design
Digital summit denver   creating customer experience designDigital summit denver   creating customer experience design
Digital summit denver creating customer experience design
Cody Landefeld
 
EIA2016Nice - Nick De Mey. How Will You Make Money? Revenue Model Design
EIA2016Nice - Nick De Mey. How Will You Make Money? Revenue Model DesignEIA2016Nice - Nick De Mey. How Will You Make Money? Revenue Model Design
EIA2016Nice - Nick De Mey. How Will You Make Money? Revenue Model Design
European Innovation Academy
 
AIA2018 - Emad Saif - Business Model Hacking & Innovation
AIA2018 - Emad Saif - Business Model Hacking & InnovationAIA2018 - Emad Saif - Business Model Hacking & Innovation
AIA2018 - Emad Saif - Business Model Hacking & Innovation
European Innovation Academy
 
UXSTRAT 2013: Tim Loo's Workshop Presentation
UXSTRAT 2013: Tim Loo's Workshop PresentationUXSTRAT 2013: Tim Loo's Workshop Presentation
UXSTRAT 2013: Tim Loo's Workshop Presentation
Tim Loo
 
Jobs-To-Be-Done Theory
Jobs-To-Be-Done TheoryJobs-To-Be-Done Theory
Jobs-To-Be-Done Theory
Alex Kehr
 
AIA2019 - Emad Saif - Business & Revenue Models
AIA2019 - Emad Saif - Business & Revenue ModelsAIA2019 - Emad Saif - Business & Revenue Models
AIA2019 - Emad Saif - Business & Revenue Models
European Innovation Academy
 
AIA2019 - Mariam Rafehi - Create Your Landing Page & Collecting Leads
AIA2019 - Mariam Rafehi - Create Your Landing Page & Collecting LeadsAIA2019 - Mariam Rafehi - Create Your Landing Page & Collecting Leads
AIA2019 - Mariam Rafehi - Create Your Landing Page & Collecting Leads
European Innovation Academy
 
Customer Experience Workshop
Customer Experience WorkshopCustomer Experience Workshop
Customer Experience Workshop
mcrucera
 
Innovators canvas template
Innovators canvas templateInnovators canvas template
Innovators canvas template
Jake Nielson
 
Product Market Development - GEW Qatar 2014
Product Market Development - GEW Qatar 2014Product Market Development - GEW Qatar 2014
Product Market Development - GEW Qatar 2014
Emad Saif
 
Business Model Innovation via JTBD Methodology
Business Model Innovation via JTBD MethodologyBusiness Model Innovation via JTBD Methodology
Business Model Innovation via JTBD Methodology
Pralabh Verma
 

What's hot (20)

AIA2019 - Ali El Amrani - Problem - Solution Fit & Idea Validation
AIA2019 - Ali El Amrani - Problem - Solution Fit & Idea ValidationAIA2019 - Ali El Amrani - Problem - Solution Fit & Idea Validation
AIA2019 - Ali El Amrani - Problem - Solution Fit & Idea Validation
 
How to Lean
How to LeanHow to Lean
How to Lean
 
The Product Market Fit Cycle (Updated to v. 2.0)
The Product Market Fit Cycle (Updated to v. 2.0)The Product Market Fit Cycle (Updated to v. 2.0)
The Product Market Fit Cycle (Updated to v. 2.0)
 
Product Market Fit
Product Market FitProduct Market Fit
Product Market Fit
 
The Importance of Listening to Your Customers
The Importance of Listening to Your CustomersThe Importance of Listening to Your Customers
The Importance of Listening to Your Customers
 
Riding the New Retail Wave
Riding the New Retail WaveRiding the New Retail Wave
Riding the New Retail Wave
 
Productized consulting for designers by Jane Portman
Productized consulting for designers by Jane PortmanProductized consulting for designers by Jane Portman
Productized consulting for designers by Jane Portman
 
The Customer Journey
The Customer JourneyThe Customer Journey
The Customer Journey
 
Jobs to Be Done Template
Jobs to Be Done TemplateJobs to Be Done Template
Jobs to Be Done Template
 
Digital summit denver creating customer experience design
Digital summit denver   creating customer experience designDigital summit denver   creating customer experience design
Digital summit denver creating customer experience design
 
EIA2016Nice - Nick De Mey. How Will You Make Money? Revenue Model Design
EIA2016Nice - Nick De Mey. How Will You Make Money? Revenue Model DesignEIA2016Nice - Nick De Mey. How Will You Make Money? Revenue Model Design
EIA2016Nice - Nick De Mey. How Will You Make Money? Revenue Model Design
 
AIA2018 - Emad Saif - Business Model Hacking & Innovation
AIA2018 - Emad Saif - Business Model Hacking & InnovationAIA2018 - Emad Saif - Business Model Hacking & Innovation
AIA2018 - Emad Saif - Business Model Hacking & Innovation
 
UXSTRAT 2013: Tim Loo's Workshop Presentation
UXSTRAT 2013: Tim Loo's Workshop PresentationUXSTRAT 2013: Tim Loo's Workshop Presentation
UXSTRAT 2013: Tim Loo's Workshop Presentation
 
Jobs-To-Be-Done Theory
Jobs-To-Be-Done TheoryJobs-To-Be-Done Theory
Jobs-To-Be-Done Theory
 
AIA2019 - Emad Saif - Business & Revenue Models
AIA2019 - Emad Saif - Business & Revenue ModelsAIA2019 - Emad Saif - Business & Revenue Models
AIA2019 - Emad Saif - Business & Revenue Models
 
AIA2019 - Mariam Rafehi - Create Your Landing Page & Collecting Leads
AIA2019 - Mariam Rafehi - Create Your Landing Page & Collecting LeadsAIA2019 - Mariam Rafehi - Create Your Landing Page & Collecting Leads
AIA2019 - Mariam Rafehi - Create Your Landing Page & Collecting Leads
 
Customer Experience Workshop
Customer Experience WorkshopCustomer Experience Workshop
Customer Experience Workshop
 
Innovators canvas template
Innovators canvas templateInnovators canvas template
Innovators canvas template
 
Product Market Development - GEW Qatar 2014
Product Market Development - GEW Qatar 2014Product Market Development - GEW Qatar 2014
Product Market Development - GEW Qatar 2014
 
Business Model Innovation via JTBD Methodology
Business Model Innovation via JTBD MethodologyBusiness Model Innovation via JTBD Methodology
Business Model Innovation via JTBD Methodology
 

Viewers also liked

Zilver on customer experience design
Zilver on customer experience designZilver on customer experience design
Zilver on customer experience design
Erik Roscam Abbing
 
Strategic design as catalyst for organizational innovativeness
Strategic design as catalyst for organizational innovativenessStrategic design as catalyst for organizational innovativeness
Strategic design as catalyst for organizational innovativeness
Joakim Formo
 
Become a master of Strategic Design Practice.
Become a master of Strategic Design Practice. Become a master of Strategic Design Practice.
Become a master of Strategic Design Practice.
Annette Qvistgaard
 
Zilver CX learnings 2016
Zilver CX learnings 2016Zilver CX learnings 2016
Zilver CX learnings 2016
Erik Roscam Abbing
 
Strategic Design Thinking
Strategic Design ThinkingStrategic Design Thinking
Strategic Design Thinking
CERAM - LFM
 
designing branded enterprise experiences
designing branded enterprise experiencesdesigning branded enterprise experiences
designing branded enterprise experiences
Erik Roscam Abbing
 
Strategic design using ddd
Strategic design using dddStrategic design using ddd
Strategic design using ddd
Paul Rayner
 
Design Thinking as new strategic tool
Design Thinking as new strategic toolDesign Thinking as new strategic tool
Design Thinking as new strategic tool
Paula Buit
 
Brand driven innovation, why culture is key for breakthrough innovations
Brand driven innovation, why culture is key for breakthrough innovationsBrand driven innovation, why culture is key for breakthrough innovations
Brand driven innovation, why culture is key for breakthrough innovations
Erik Roscam Abbing
 

Viewers also liked (9)

Zilver on customer experience design
Zilver on customer experience designZilver on customer experience design
Zilver on customer experience design
 
Strategic design as catalyst for organizational innovativeness
Strategic design as catalyst for organizational innovativenessStrategic design as catalyst for organizational innovativeness
Strategic design as catalyst for organizational innovativeness
 
Become a master of Strategic Design Practice.
Become a master of Strategic Design Practice. Become a master of Strategic Design Practice.
Become a master of Strategic Design Practice.
 
Zilver CX learnings 2016
Zilver CX learnings 2016Zilver CX learnings 2016
Zilver CX learnings 2016
 
Strategic Design Thinking
Strategic Design ThinkingStrategic Design Thinking
Strategic Design Thinking
 
designing branded enterprise experiences
designing branded enterprise experiencesdesigning branded enterprise experiences
designing branded enterprise experiences
 
Strategic design using ddd
Strategic design using dddStrategic design using ddd
Strategic design using ddd
 
Design Thinking as new strategic tool
Design Thinking as new strategic toolDesign Thinking as new strategic tool
Design Thinking as new strategic tool
 
Brand driven innovation, why culture is key for breakthrough innovations
Brand driven innovation, why culture is key for breakthrough innovationsBrand driven innovation, why culture is key for breakthrough innovations
Brand driven innovation, why culture is key for breakthrough innovations
 

Similar to Customer Experience Architecture

Startup Monetization in the Trenches
Startup Monetization in the TrenchesStartup Monetization in the Trenches
Startup Monetization in the Trenches
Tony Wright
 
Innovation Incorporated 2018
Innovation Incorporated 2018Innovation Incorporated 2018
Innovation Incorporated 2018
Mike Parsons
 
Marketing is changing workshop
Marketing is changing workshopMarketing is changing workshop
Marketing is changing workshop
Tim Elliott
 
What is customer journey design?
What is customer journey design?What is customer journey design?
What is customer journey design?
Tim Elliott
 
The Creative Brief: Your Content Marketing Secret Weapon Content Jam 2015
The Creative Brief: Your Content Marketing Secret Weapon Content Jam 2015The Creative Brief: Your Content Marketing Secret Weapon Content Jam 2015
The Creative Brief: Your Content Marketing Secret Weapon Content Jam 2015
Nancy Goldstein
 
Testing Roadmaps and Experiment Design
Testing Roadmaps and Experiment DesignTesting Roadmaps and Experiment Design
Testing Roadmaps and Experiment Design
Tim Stewart
 
BoSUSA22 | Hana Abaza | Breaking Into Enterprise Customers
BoSUSA22 | Hana Abaza | Breaking Into Enterprise CustomersBoSUSA22 | Hana Abaza | Breaking Into Enterprise Customers
BoSUSA22 | Hana Abaza | Breaking Into Enterprise Customers
Business of Software Conference
 
Correlation between it & sales
Correlation between it & salesCorrelation between it & sales
Correlation between it & sales
Charmain Tan
 
Innovation Inc - Survival Kit For Business Innovation
Innovation Inc - Survival Kit For Business InnovationInnovation Inc - Survival Kit For Business Innovation
Innovation Inc - Survival Kit For Business Innovation
Innovate with Q
 
Get Practical With Your Startup's Branding
Get Practical With Your Startup's BrandingGet Practical With Your Startup's Branding
Get Practical With Your Startup's Branding
Robert Wallace
 
Elevate Learning Impact
Elevate Learning Impact Elevate Learning Impact
Elevate Learning Impact
Koreen Pagano
 
JTBD for Marketering - Nopadon.pdf
JTBD for Marketering - Nopadon.pdfJTBD for Marketering - Nopadon.pdf
JTBD for Marketering - Nopadon.pdf
Business of Software Conference
 
What comes after product market fit?
What comes after product market fit?What comes after product market fit?
What comes after product market fit?
Intercom
 
Intuit Immersion Workbook: Design with Emotion
Intuit Immersion Workbook: Design with Emotion Intuit Immersion Workbook: Design with Emotion
Intuit Immersion Workbook: Design with Emotion
Intuit Inc.
 
Build Winning Products
Build Winning ProductsBuild Winning Products
Build Winning Products
Tathagat Varma
 
Vision, hypotheses and customer discovery
Vision, hypotheses and customer discoveryVision, hypotheses and customer discovery
Vision, hypotheses and customer discovery
Blaz Kos
 
Sales 101 - Version 1
 Sales 101 - Version 1  Sales 101 - Version 1
Sales 101 - Version 1
Mike Macioci, CRPC®
 
Nvc 2013 presentation
Nvc 2013 presentationNvc 2013 presentation
Nvc 2013 presentation
burns9097
 
Atlanta Ventures University SaaS Sales with Tonni Bennett
Atlanta Ventures University  SaaS Sales with Tonni BennettAtlanta Ventures University  SaaS Sales with Tonni Bennett
Atlanta Ventures University SaaS Sales with Tonni Bennett
Jacey Lucus
 
Basic Selling skills - Mohammad S. Khodairy.pdf
Basic Selling skills - Mohammad S. Khodairy.pdfBasic Selling skills - Mohammad S. Khodairy.pdf
Basic Selling skills - Mohammad S. Khodairy.pdf
MoeKhodairy2
 

Similar to Customer Experience Architecture (20)

Startup Monetization in the Trenches
Startup Monetization in the TrenchesStartup Monetization in the Trenches
Startup Monetization in the Trenches
 
Innovation Incorporated 2018
Innovation Incorporated 2018Innovation Incorporated 2018
Innovation Incorporated 2018
 
Marketing is changing workshop
Marketing is changing workshopMarketing is changing workshop
Marketing is changing workshop
 
What is customer journey design?
What is customer journey design?What is customer journey design?
What is customer journey design?
 
The Creative Brief: Your Content Marketing Secret Weapon Content Jam 2015
The Creative Brief: Your Content Marketing Secret Weapon Content Jam 2015The Creative Brief: Your Content Marketing Secret Weapon Content Jam 2015
The Creative Brief: Your Content Marketing Secret Weapon Content Jam 2015
 
Testing Roadmaps and Experiment Design
Testing Roadmaps and Experiment DesignTesting Roadmaps and Experiment Design
Testing Roadmaps and Experiment Design
 
BoSUSA22 | Hana Abaza | Breaking Into Enterprise Customers
BoSUSA22 | Hana Abaza | Breaking Into Enterprise CustomersBoSUSA22 | Hana Abaza | Breaking Into Enterprise Customers
BoSUSA22 | Hana Abaza | Breaking Into Enterprise Customers
 
Correlation between it & sales
Correlation between it & salesCorrelation between it & sales
Correlation between it & sales
 
Innovation Inc - Survival Kit For Business Innovation
Innovation Inc - Survival Kit For Business InnovationInnovation Inc - Survival Kit For Business Innovation
Innovation Inc - Survival Kit For Business Innovation
 
Get Practical With Your Startup's Branding
Get Practical With Your Startup's BrandingGet Practical With Your Startup's Branding
Get Practical With Your Startup's Branding
 
Elevate Learning Impact
Elevate Learning Impact Elevate Learning Impact
Elevate Learning Impact
 
JTBD for Marketering - Nopadon.pdf
JTBD for Marketering - Nopadon.pdfJTBD for Marketering - Nopadon.pdf
JTBD for Marketering - Nopadon.pdf
 
What comes after product market fit?
What comes after product market fit?What comes after product market fit?
What comes after product market fit?
 
Intuit Immersion Workbook: Design with Emotion
Intuit Immersion Workbook: Design with Emotion Intuit Immersion Workbook: Design with Emotion
Intuit Immersion Workbook: Design with Emotion
 
Build Winning Products
Build Winning ProductsBuild Winning Products
Build Winning Products
 
Vision, hypotheses and customer discovery
Vision, hypotheses and customer discoveryVision, hypotheses and customer discovery
Vision, hypotheses and customer discovery
 
Sales 101 - Version 1
 Sales 101 - Version 1  Sales 101 - Version 1
Sales 101 - Version 1
 
Nvc 2013 presentation
Nvc 2013 presentationNvc 2013 presentation
Nvc 2013 presentation
 
Atlanta Ventures University SaaS Sales with Tonni Bennett
Atlanta Ventures University  SaaS Sales with Tonni BennettAtlanta Ventures University  SaaS Sales with Tonni Bennett
Atlanta Ventures University SaaS Sales with Tonni Bennett
 
Basic Selling skills - Mohammad S. Khodairy.pdf
Basic Selling skills - Mohammad S. Khodairy.pdfBasic Selling skills - Mohammad S. Khodairy.pdf
Basic Selling skills - Mohammad S. Khodairy.pdf
 

Recently uploaded

Creative Web Design Company in Singapore
Creative Web Design Company in SingaporeCreative Web Design Company in Singapore
Creative Web Design Company in Singapore
techboxsqauremedia
 
Understanding User Needs and Satisfying Them
Understanding User Needs and Satisfying ThemUnderstanding User Needs and Satisfying Them
Understanding User Needs and Satisfying Them
Aggregage
 
3 Simple Steps To Buy Verified Payoneer Account In 2024
3 Simple Steps To Buy Verified Payoneer Account In 20243 Simple Steps To Buy Verified Payoneer Account In 2024
3 Simple Steps To Buy Verified Payoneer Account In 2024
SEOSMMEARTH
 
Recruiting in the Digital Age: A Social Media Masterclass
Recruiting in the Digital Age: A Social Media MasterclassRecruiting in the Digital Age: A Social Media Masterclass
Recruiting in the Digital Age: A Social Media Masterclass
LuanWise
 
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s Dholera
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraTata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s Dholera
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s Dholera
Avirahi City Dholera
 
Company Valuation webinar series - Tuesday, 4 June 2024
Company Valuation webinar series - Tuesday, 4 June 2024Company Valuation webinar series - Tuesday, 4 June 2024
Company Valuation webinar series - Tuesday, 4 June 2024
FelixPerez547899
 
buy old yahoo accounts buy yahoo accounts
buy old yahoo accounts buy yahoo accountsbuy old yahoo accounts buy yahoo accounts
buy old yahoo accounts buy yahoo accounts
Susan Laney
 
Chapter 7 Final business management sciences .ppt
Chapter 7 Final business management sciences .pptChapter 7 Final business management sciences .ppt
Chapter 7 Final business management sciences .ppt
ssuser567e2d
 
Top mailing list providers in the USA.pptx
Top mailing list providers in the USA.pptxTop mailing list providers in the USA.pptx
Top mailing list providers in the USA.pptx
JeremyPeirce1
 
Creative Web Design Company in Singapore
Creative Web Design Company in SingaporeCreative Web Design Company in Singapore
Creative Web Design Company in Singapore
techboxsqauremedia
 
Building Your Employer Brand with Social Media
Building Your Employer Brand with Social MediaBuilding Your Employer Brand with Social Media
Building Your Employer Brand with Social Media
LuanWise
 
LA HUG - Video Testimonials with Chynna Morgan - June 2024
LA HUG - Video Testimonials with Chynna Morgan - June 2024LA HUG - Video Testimonials with Chynna Morgan - June 2024
LA HUG - Video Testimonials with Chynna Morgan - June 2024
Lital Barkan
 
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel ChartSatta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
➒➌➎➏➑➐➋➑➐➐Dpboss Matka Guessing Satta Matka Kalyan Chart Indian Matka
 
ModelingMarketingStrategiesMKS.CollumbiaUniversitypdf
ModelingMarketingStrategiesMKS.CollumbiaUniversitypdfModelingMarketingStrategiesMKS.CollumbiaUniversitypdf
ModelingMarketingStrategiesMKS.CollumbiaUniversitypdf
fisherameliaisabella
 
Training my puppy and implementation in this story
Training my puppy and implementation in this storyTraining my puppy and implementation in this story
Training my puppy and implementation in this story
WilliamRodrigues148
 
Organizational Change Leadership Agile Tour Geneve 2024
Organizational Change Leadership Agile Tour Geneve 2024Organizational Change Leadership Agile Tour Geneve 2024
Organizational Change Leadership Agile Tour Geneve 2024
Kirill Klimov
 
Part 2 Deep Dive: Navigating the 2024 Slowdown
Part 2 Deep Dive: Navigating the 2024 SlowdownPart 2 Deep Dive: Navigating the 2024 Slowdown
Part 2 Deep Dive: Navigating the 2024 Slowdown
jeffkluth1
 
Best practices for project execution and delivery
Best practices for project execution and deliveryBest practices for project execution and delivery
Best practices for project execution and delivery
CLIVE MINCHIN
 
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
Zodiac Signs and Food Preferences_ What Your Sign Says About Your TasteZodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
my Pandit
 
How MJ Global Leads the Packaging Industry.pdf
How MJ Global Leads the Packaging Industry.pdfHow MJ Global Leads the Packaging Industry.pdf
How MJ Global Leads the Packaging Industry.pdf
MJ Global
 

Recently uploaded (20)

Creative Web Design Company in Singapore
Creative Web Design Company in SingaporeCreative Web Design Company in Singapore
Creative Web Design Company in Singapore
 
Understanding User Needs and Satisfying Them
Understanding User Needs and Satisfying ThemUnderstanding User Needs and Satisfying Them
Understanding User Needs and Satisfying Them
 
3 Simple Steps To Buy Verified Payoneer Account In 2024
3 Simple Steps To Buy Verified Payoneer Account In 20243 Simple Steps To Buy Verified Payoneer Account In 2024
3 Simple Steps To Buy Verified Payoneer Account In 2024
 
Recruiting in the Digital Age: A Social Media Masterclass
Recruiting in the Digital Age: A Social Media MasterclassRecruiting in the Digital Age: A Social Media Masterclass
Recruiting in the Digital Age: A Social Media Masterclass
 
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s Dholera
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraTata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s Dholera
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s Dholera
 
Company Valuation webinar series - Tuesday, 4 June 2024
Company Valuation webinar series - Tuesday, 4 June 2024Company Valuation webinar series - Tuesday, 4 June 2024
Company Valuation webinar series - Tuesday, 4 June 2024
 
buy old yahoo accounts buy yahoo accounts
buy old yahoo accounts buy yahoo accountsbuy old yahoo accounts buy yahoo accounts
buy old yahoo accounts buy yahoo accounts
 
Chapter 7 Final business management sciences .ppt
Chapter 7 Final business management sciences .pptChapter 7 Final business management sciences .ppt
Chapter 7 Final business management sciences .ppt
 
Top mailing list providers in the USA.pptx
Top mailing list providers in the USA.pptxTop mailing list providers in the USA.pptx
Top mailing list providers in the USA.pptx
 
Creative Web Design Company in Singapore
Creative Web Design Company in SingaporeCreative Web Design Company in Singapore
Creative Web Design Company in Singapore
 
Building Your Employer Brand with Social Media
Building Your Employer Brand with Social MediaBuilding Your Employer Brand with Social Media
Building Your Employer Brand with Social Media
 
LA HUG - Video Testimonials with Chynna Morgan - June 2024
LA HUG - Video Testimonials with Chynna Morgan - June 2024LA HUG - Video Testimonials with Chynna Morgan - June 2024
LA HUG - Video Testimonials with Chynna Morgan - June 2024
 
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel ChartSatta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
 
ModelingMarketingStrategiesMKS.CollumbiaUniversitypdf
ModelingMarketingStrategiesMKS.CollumbiaUniversitypdfModelingMarketingStrategiesMKS.CollumbiaUniversitypdf
ModelingMarketingStrategiesMKS.CollumbiaUniversitypdf
 
Training my puppy and implementation in this story
Training my puppy and implementation in this storyTraining my puppy and implementation in this story
Training my puppy and implementation in this story
 
Organizational Change Leadership Agile Tour Geneve 2024
Organizational Change Leadership Agile Tour Geneve 2024Organizational Change Leadership Agile Tour Geneve 2024
Organizational Change Leadership Agile Tour Geneve 2024
 
Part 2 Deep Dive: Navigating the 2024 Slowdown
Part 2 Deep Dive: Navigating the 2024 SlowdownPart 2 Deep Dive: Navigating the 2024 Slowdown
Part 2 Deep Dive: Navigating the 2024 Slowdown
 
Best practices for project execution and delivery
Best practices for project execution and deliveryBest practices for project execution and delivery
Best practices for project execution and delivery
 
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
Zodiac Signs and Food Preferences_ What Your Sign Says About Your TasteZodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
 
How MJ Global Leads the Packaging Industry.pdf
How MJ Global Leads the Packaging Industry.pdfHow MJ Global Leads the Packaging Industry.pdf
How MJ Global Leads the Packaging Industry.pdf
 

Customer Experience Architecture