Male tea drinkers in the focus group: - Generally buy tea monthly from grocery stores where other items are purchased. They are not completely brand loyal due to low switching costs. - Consume 2-4 cups per day, usually in a relaxed setting. They enjoy tea alone or with snacks but only at home, not at work. Female tea drinkers: - Reliably purchase 250g packs of Tata Tea monthly from nearby shops. They are strongly brand loyal to Tata Tea. - Drink 2-3 cups per day for taste and relaxation, often with family or colleagues in the morning and during work hours. Coffee is not a suitable substitute.