The content for this presentation slides were taken from Nancy Dixon's Common Knowledge. This presentation slides were created by students from Essential of Knowledge Management, Universiti Teknologi PETRONAS.
CompTIA exam study guide presentations by instructor Brian Ferrill, PACE-IT (Progressive, Accelerated Certifications for Employment in Information Technology)
"Funded by the Department of Labor, Employment and Training Administration, Grant #TC-23745-12-60-A-53"
Learn more about the PACE-IT Online program: www.edcc.edu/pace-it
The content for this presentation slides were taken from Nancy Dixon's Common Knowledge. This presentation slides were created by students from Essential of Knowledge Management, Universiti Teknologi PETRONAS.
The content for this presentation slides were taken from Nancy Dixon's Common Knowledge. This presentation slides were created by students from Essential of Knowledge Management, Universiti Teknologi PETRONAS.
The content for this presentation slides were taken from Nancy Dixon's Common Knowledge. This presentation slides were created by students from Essential of Knowledge Management, Universiti Teknologi PETRONAS.
The content for this presentation slides were taken from Nancy Dixon's Common Knowledge. This presentation slides were created by students from Essential of Knowledge Management, Universiti Teknologi PETRONAS.
CompTIA exam study guide presentations by instructor Brian Ferrill, PACE-IT (Progressive, Accelerated Certifications for Employment in Information Technology)
"Funded by the Department of Labor, Employment and Training Administration, Grant #TC-23745-12-60-A-53"
Learn more about the PACE-IT Online program: www.edcc.edu/pace-it
The content for this presentation slides were taken from Nancy Dixon's Common Knowledge. This presentation slides were created by students from Essential of Knowledge Management, Universiti Teknologi PETRONAS.
The content for this presentation slides were taken from Nancy Dixon's Common Knowledge. This presentation slides were created by students from Essential of Knowledge Management, Universiti Teknologi PETRONAS.
The content for this presentation slides were taken from Nancy Dixon's Common Knowledge. This presentation slides were created by students from Essential of Knowledge Management, Universiti Teknologi PETRONAS.
The content for this presentation slides were taken from Nancy Dixon's Common Knowledge. This presentation slides were created by students from Essential of Knowledge Management, Universiti Teknologi PETRONAS.
Solution Manual for Management Information Systems – Kelly Rainer, Brad PrinceHenningEnoksen
https://www.book4me.xyz/solution-manual-management-information-systems-rainer-prince/
Solution Manual for Management Information Systems - 4th Edition
Author(s) : R. Kelly Rainer, Brad Prince, Hugh J. Watson
This solution manual include problems of all chapters of textbook. There is one word file for each of chapters. Also, This file include "Plig IT"'s solutions.
Week Four JournalObjectiveYou will identify key ethical proble.docxalanfhall8953
Week Four Journal
Objective
You will identify key ethical problems facing the company, create potential solutions to those problems, and explain why certain solutions are better than others.
Instructions
In this assignment, you will identify problems that face the two companies that you have chosen to study in this course. You will explain those problems, how they affect the company, and who or what is responsible for those problems. Then, you will attempt to provide solutions to those problems, also identifying the difficulties in implementing those solutions.
Please answer all questions in detail. Because this journal is worth 5% of your final grade, there is a high expectation for your participation. Grades for the journals are based on content, critical engagement, quality of reflection, and detail. Please submit the completed journal via the Assignment Basket found in the Week Four Journal tab on the left navigation toolbar by Day 7.
Problems Facing Not-for-Profit Company
1. Identify two to five problems that face your chosen not-for-profit company. Explain those problems.
a. Why do these problems exist? Present the background on these problems.
b. How do these problems impact the organization?
c. Who is responsible for these problems?
2. Identify potential solutions to those problems. Here, you can feel free to brainstorm and merely list various solutions to the problems that you identify.
3. Choose a best solution for each problem. Explain why that solution is the best solution. In addition, determine whether or not the solution is possible and what would need to be done to implement the solution.
Important note: Do your best to support your claims with evidence, facts, and information that you have learned about ethical theories and values throughout the course.
Problems Facing For-Profit Company
1. Identify two to five problems that face your chosen not-for-profit company. Explain those problems.
a. Why do these problems exist? Present the background on these problems.
b. How do these problems impact the organization?
c. Who is responsible for these problems?
2. Identify potential solutions to those problems. Here you can feel free to brainstorm and merely list various solutions to the problems that you identify.
3. Choose a best solution for each problem. Explain why that solution is the best solution. In addition, determine whether or not the solution is possible and what would need to be done to implement the solution.
Important note: Do your best to support your claims with evidence, facts, and information that you have learned about ethical theories and values throughout the course.
1
CLASS NAME: MIS600
PROFESSORS NAME: William Ying
STUDENTS NAME: Issah Musah, and Raj Patel
PROJECT NAME: NETWORK DESIGN
Content
Topic Page No.
Cover Page .
Joint Application Design (JAD) was developed by IBM in the late 1970s. It is a requirements determination method that brings together business and IT professionals in a structured workshop to determine and discuss system requirements
ITS835 enterprise risk managementChapter 3ERM at Mars, Incor.docxvrickens
ITS835 enterprise risk management
Chapter 3
ERM at Mars, Incorporated: ERM for Strategy and Operations
Introduction
Mars’ ERM history
Phase 1 –Crash and Burn
Phase 2 -Success
Global rollout
Reporting
Operating workshops
Technology
Aggregation
Template evolution
Conclusion
Mars’ erm history
Mars, Incorporated
Privately held -> migration to non-family management
Decentralized management
Leadership had legacy commitment to risk management
ERM was viewed as an evolution
COSO versus bespoke approach
COSO –Committee of Sponsoring Organizations structure
Bespoke approach won
Phase 1
Failed due to being impractical and overly complex
Phase 2
Simpler and targeted
Planning workshops
Desire to align senior management goals with ERM
Started with simple template
Operating plan initiative sheet
Objective
Score
Risk column
Risk treatment column
Management team met to define and rank
Risks
Risk treatments
Changed label from “mitigations”
Global rollout
Used lessons learned from pilot
Each unit has specific nuances
Interviewing GM and CFO together saved subsequent interview time
Workshops helped to identify
Gaps in risk management readiness
High-risk initiatives
Ongoing activities with unexpected high risk
reporting
Color-coding adds
Urgency
Clarity
Groups are defined
Clusters
Score represents
Confidence of meeting goals
Reporting [cont’d]
Reporting [cont’d]
Reporting [cont’d]
Operating workshops
Several ongoing changes
Technology
Early-on, process was technology agnostic
Word -> Excel
Excel -> purpose-built software
ERM supports aggregation
More complete view of organizational impact of risk
Continual template evolution
Added risk treatment owners and due dates
summary
Mars received an award for their ERM
Corporate Executive Boards’ “Force of Ideas Award” for ERM
Key factors for ERM success
Alignment with Mars’ principles
Focus on meeting objectives
Operational
Strategic
Flexible
Realistic
WEEK 2 ASSIGNMENTS
BUS 3022: 600-800 WORDS
Dell's Supply Chain
Many companies have achieved excellent success as a result of emphasizing online sales and an associated distribution network. Dell has been one of the most successful at that, by offering significant customization direct to end users. As noted in a prior edition of our textbook:
“Dell is able to exploit most of the responsiveness-enhancing opportunities offered by the Internet for customized servers. The company uses the Internet to offer a wide variety of customized server configurations with the desired chassis, processor, memory, and operating system. Customization allows Dell to satisfy customers by giving them a product that is close to their specific requirements. The customization options are easy to display over the Internet, allowing Dell to attract customers who value this choice.”
“The Internet allows companies such as Dell and Apple to bring new products to market quickly. This is particularly important in the compute ...
Concerning Their Concerns: Using CBAM to Map Support for a TransitionAmber D. Marcu, Ph.D.
Virginia Tech is transitioning to Sakai. Effectively addressing Faculty, Staff, & Student concerns play a significant role in successfully adopting innovation. Our application of the Concerns-Based Approach Model includes assessing resources, then mapping optimal lines of communication and support structures to successfully implement Sakai.
1 Saint Leo University GBA 334 Applied Decision.docxaryan532920
1
Saint Leo University
GBA 334
Applied Decision Methods for Business
Course Description:
This course explores the use of applied quantitative techniques to aid in business-oriented decision
making. Emphasis is on problem identification and formulation with application of solution techniques and
the interpretation of results. Included are probability theory; decision making under certainty, risk and
uncertainty; utility theory; forecasting; inventory control; PERT/CPM; queuing theory; and linear
programming.
Prerequisite:
MAT 201
Textbook:
Saint Leo University. (2013), Quantitative analysis (custom). Boston, MA: Pearson Learning
Solution
s.
eBook with print upgrade option – ISBN: 978-1-269-86314-8
You will access the eBook via a link in the Course Home menu, where you can purchase the print
upgrade option.
Software
The use of statistical software is a required component in this course. It is expected that you already have
a basic understanding of computers and Microsoft Excel. In-depth training is provided during the course
on the appropriate use of the following packages:
TreePlan-Student-179 Excel Add In
Excel QM, version 4
POM QM, version 4
Analysis Tool Pack for Microsoft Excel must be activated
To access the information needed to install the software, click the Software Installation Information link
located under Resources in the course menu.
Learning Outcomes:
At the completion of the course you should be familiar with several decision methods of decision-making
in a business environment. You will find that almost every type of problem to which you will be exposed in
the business world has been explored and methods of solving them have been devised. You should be
able to apply these methods to the real-world situations in which you will one day find yourself. The skills
developed during this class include:
1. Explain the key attributes and differences between the normal, standard normal, and binomial
distribution of variables.
2. Identify and explain the underlying assumptions, key variables, theoretical basis, and solution
techniques for the following decision-making problems:
a. Decision Analysis
b. Probability Theory and Analysis
c. Regression Analysis
d. Forecasting Methods
e. Inventory Control Methods
f. Project Management (including PERT/CPM)
g. Network Models
h. Queuing Theory
i. Linear Programming Approaches and the Transportation and Assignment Special Cases
j. Statistical Process Control
2
3. Formulate and execute a solution to a variety of decision-making problems using computer
software.
4. Identify, explain, and interpret the key areas of computer output for the various decision-making
problems.
5. Apply one of the approaches covered in class to a real-world issue and present the findings.
6. VALUES OUTCOME: Demonstrate the core value of excellence by adequately preparing for
each class session, actively participating in cl ...
In a whiteboard interview, your goal should be to convince the manager that you will be a positive influence on the team and contribute to the team's success. This guide will help you set the right mindset, ask the right questions, and showcase your strengths.
Conference Room Prototype – a low cost, high value approach to selecting the ...Mekon Ltd.
How can you best evaluate a solution before making the big investment? Over several years Mekon has worked with many companies, from medical and semi-conductor manufacturers to software and professional publishers, helping them to select a technology solution fit for purpose. Gathering requirements and choosing the right tools is often more difficult than many companies expect. Use cases and non-functional requirements that accurately reflect what you need are crucial to the success of any IT project, yet evidence suggests typical use cases and requirements are too loose and high level to really do the job.
This presentation will:
* Explain methods that Mekon has developed.
* Evaluate customer experience in conducting the Conference Room Prototype (CRP).
* Outline what metrics can be used to evaluate the tools and what surprises you may encounter.
1
IT Support Systems IT225
IT Systems Support
Name
21 June 2017
Table of Contents
Roles and Responsibilities………………………………………………………………………3
Centralized versus Decentralized…………………………………………………………………3
Staffing structures………………………………………………………………………………...5
Recommendations about the structure……………………………………………………………6
Tools and Technologies………………………………………………………………………….6
Steps in solving issues………………………………………………………………………….…6
The deliverables generated at each step of problem solving……………………………………...7
What Technology is needed for each step of Problem solving…………………….………….….8
IT Systems Support 10
Self-service applications 10
Tools available in Web-based solutions 10
Real-time and Delayed assistance 11
Knowledge base in the help-desk environment 11
Processes and Problem solution…………………………………………………….………….12
Service level agreements 12
Metrics 12
Customer satisfaction 14
Performance management………………………………………………………………………..
Help desk application security
Help desk business continuity
References……………………………………………………………………………………….15
1. ROLES AND RESPONSIBILITIES
Centralized versus Decentralized
Organizational structure refers to the outline of a company’s framework and guidelines for managing operations conducted in the business. Small businesses often create their organizational structure which is mostly attributed to the owners’ personality, management style, and characteristics. There are two major types of organizational structure namely; the centralized structure and decentralized structure.
Centralized organizational structure relies on one individual who most probably is the owner of the organization to make decisions and give direction to the company. The decision could also come from one place which could be the headquarters. Decentralization on the other end occurs when the top management delegates some of its responsibilities and decision-making authorities to other people. The decentralization structure mainly happens due to the company’s expansive nature or when the owner needs to relieve themselves of many responsibilities upon them.
There are some advantages and disadvantages associated with the centralized organizational structure. The benefits are that; this structure is efficient on matters decision making since there are no consultations needed. Business owners set the firm's mission and vision and also set then objectives to be achieved by managers and employees to achieve goals. A centralized structure helps reduce conflicts among mid-level employees when they are involved in decision making. When centralized leaders are responsible for making all the great decisions, they retain control over the business and its culture. Fewer questions exist on who is accountable for results of decisions made.
Some of the disadvantages of this structure include the following; there is less creativity on the part of the employees because when the central office a particular decision to be implemented, it is hard ...
Key Steps to Transitioning to a Global Learning Environment Human Capital Media
Alcon Laboratories, incorporated in Hünenberg, Switzerland, with U.S. operations based in Fort Worth, Texas, has a team of more than 15,500 dedicated employees worldwide across 75 countries and develops, manufactures and distributes hundreds of eye care products in more than 180 countries. In 2007, Alcon identified a need to consolidate training management systems across the company, moving from a siloed environment to an integrated global environment. In this webinar, you will learn the key steps to gain buy-in from different levels of the organization, how to gain consensus on processes and configuration of the learning management system, and best practices for implementation planning and go live during a multiyear endeavor.
This PowerPoint slides presents the EA implementation methodology. The content of this topic is based on Chapter 4 Implementation Methodology, Introduction to EA Architecture, 3rd Edition by Scott Bernard
More Related Content
Similar to Knowledge Transfer Strategies: Expert Transfer
Solution Manual for Management Information Systems – Kelly Rainer, Brad PrinceHenningEnoksen
https://www.book4me.xyz/solution-manual-management-information-systems-rainer-prince/
Solution Manual for Management Information Systems - 4th Edition
Author(s) : R. Kelly Rainer, Brad Prince, Hugh J. Watson
This solution manual include problems of all chapters of textbook. There is one word file for each of chapters. Also, This file include "Plig IT"'s solutions.
Week Four JournalObjectiveYou will identify key ethical proble.docxalanfhall8953
Week Four Journal
Objective
You will identify key ethical problems facing the company, create potential solutions to those problems, and explain why certain solutions are better than others.
Instructions
In this assignment, you will identify problems that face the two companies that you have chosen to study in this course. You will explain those problems, how they affect the company, and who or what is responsible for those problems. Then, you will attempt to provide solutions to those problems, also identifying the difficulties in implementing those solutions.
Please answer all questions in detail. Because this journal is worth 5% of your final grade, there is a high expectation for your participation. Grades for the journals are based on content, critical engagement, quality of reflection, and detail. Please submit the completed journal via the Assignment Basket found in the Week Four Journal tab on the left navigation toolbar by Day 7.
Problems Facing Not-for-Profit Company
1. Identify two to five problems that face your chosen not-for-profit company. Explain those problems.
a. Why do these problems exist? Present the background on these problems.
b. How do these problems impact the organization?
c. Who is responsible for these problems?
2. Identify potential solutions to those problems. Here, you can feel free to brainstorm and merely list various solutions to the problems that you identify.
3. Choose a best solution for each problem. Explain why that solution is the best solution. In addition, determine whether or not the solution is possible and what would need to be done to implement the solution.
Important note: Do your best to support your claims with evidence, facts, and information that you have learned about ethical theories and values throughout the course.
Problems Facing For-Profit Company
1. Identify two to five problems that face your chosen not-for-profit company. Explain those problems.
a. Why do these problems exist? Present the background on these problems.
b. How do these problems impact the organization?
c. Who is responsible for these problems?
2. Identify potential solutions to those problems. Here you can feel free to brainstorm and merely list various solutions to the problems that you identify.
3. Choose a best solution for each problem. Explain why that solution is the best solution. In addition, determine whether or not the solution is possible and what would need to be done to implement the solution.
Important note: Do your best to support your claims with evidence, facts, and information that you have learned about ethical theories and values throughout the course.
1
CLASS NAME: MIS600
PROFESSORS NAME: William Ying
STUDENTS NAME: Issah Musah, and Raj Patel
PROJECT NAME: NETWORK DESIGN
Content
Topic Page No.
Cover Page .
Joint Application Design (JAD) was developed by IBM in the late 1970s. It is a requirements determination method that brings together business and IT professionals in a structured workshop to determine and discuss system requirements
ITS835 enterprise risk managementChapter 3ERM at Mars, Incor.docxvrickens
ITS835 enterprise risk management
Chapter 3
ERM at Mars, Incorporated: ERM for Strategy and Operations
Introduction
Mars’ ERM history
Phase 1 –Crash and Burn
Phase 2 -Success
Global rollout
Reporting
Operating workshops
Technology
Aggregation
Template evolution
Conclusion
Mars’ erm history
Mars, Incorporated
Privately held -> migration to non-family management
Decentralized management
Leadership had legacy commitment to risk management
ERM was viewed as an evolution
COSO versus bespoke approach
COSO –Committee of Sponsoring Organizations structure
Bespoke approach won
Phase 1
Failed due to being impractical and overly complex
Phase 2
Simpler and targeted
Planning workshops
Desire to align senior management goals with ERM
Started with simple template
Operating plan initiative sheet
Objective
Score
Risk column
Risk treatment column
Management team met to define and rank
Risks
Risk treatments
Changed label from “mitigations”
Global rollout
Used lessons learned from pilot
Each unit has specific nuances
Interviewing GM and CFO together saved subsequent interview time
Workshops helped to identify
Gaps in risk management readiness
High-risk initiatives
Ongoing activities with unexpected high risk
reporting
Color-coding adds
Urgency
Clarity
Groups are defined
Clusters
Score represents
Confidence of meeting goals
Reporting [cont’d]
Reporting [cont’d]
Reporting [cont’d]
Operating workshops
Several ongoing changes
Technology
Early-on, process was technology agnostic
Word -> Excel
Excel -> purpose-built software
ERM supports aggregation
More complete view of organizational impact of risk
Continual template evolution
Added risk treatment owners and due dates
summary
Mars received an award for their ERM
Corporate Executive Boards’ “Force of Ideas Award” for ERM
Key factors for ERM success
Alignment with Mars’ principles
Focus on meeting objectives
Operational
Strategic
Flexible
Realistic
WEEK 2 ASSIGNMENTS
BUS 3022: 600-800 WORDS
Dell's Supply Chain
Many companies have achieved excellent success as a result of emphasizing online sales and an associated distribution network. Dell has been one of the most successful at that, by offering significant customization direct to end users. As noted in a prior edition of our textbook:
“Dell is able to exploit most of the responsiveness-enhancing opportunities offered by the Internet for customized servers. The company uses the Internet to offer a wide variety of customized server configurations with the desired chassis, processor, memory, and operating system. Customization allows Dell to satisfy customers by giving them a product that is close to their specific requirements. The customization options are easy to display over the Internet, allowing Dell to attract customers who value this choice.”
“The Internet allows companies such as Dell and Apple to bring new products to market quickly. This is particularly important in the compute ...
Concerning Their Concerns: Using CBAM to Map Support for a TransitionAmber D. Marcu, Ph.D.
Virginia Tech is transitioning to Sakai. Effectively addressing Faculty, Staff, & Student concerns play a significant role in successfully adopting innovation. Our application of the Concerns-Based Approach Model includes assessing resources, then mapping optimal lines of communication and support structures to successfully implement Sakai.
1 Saint Leo University GBA 334 Applied Decision.docxaryan532920
1
Saint Leo University
GBA 334
Applied Decision Methods for Business
Course Description:
This course explores the use of applied quantitative techniques to aid in business-oriented decision
making. Emphasis is on problem identification and formulation with application of solution techniques and
the interpretation of results. Included are probability theory; decision making under certainty, risk and
uncertainty; utility theory; forecasting; inventory control; PERT/CPM; queuing theory; and linear
programming.
Prerequisite:
MAT 201
Textbook:
Saint Leo University. (2013), Quantitative analysis (custom). Boston, MA: Pearson Learning
Solution
s.
eBook with print upgrade option – ISBN: 978-1-269-86314-8
You will access the eBook via a link in the Course Home menu, where you can purchase the print
upgrade option.
Software
The use of statistical software is a required component in this course. It is expected that you already have
a basic understanding of computers and Microsoft Excel. In-depth training is provided during the course
on the appropriate use of the following packages:
TreePlan-Student-179 Excel Add In
Excel QM, version 4
POM QM, version 4
Analysis Tool Pack for Microsoft Excel must be activated
To access the information needed to install the software, click the Software Installation Information link
located under Resources in the course menu.
Learning Outcomes:
At the completion of the course you should be familiar with several decision methods of decision-making
in a business environment. You will find that almost every type of problem to which you will be exposed in
the business world has been explored and methods of solving them have been devised. You should be
able to apply these methods to the real-world situations in which you will one day find yourself. The skills
developed during this class include:
1. Explain the key attributes and differences between the normal, standard normal, and binomial
distribution of variables.
2. Identify and explain the underlying assumptions, key variables, theoretical basis, and solution
techniques for the following decision-making problems:
a. Decision Analysis
b. Probability Theory and Analysis
c. Regression Analysis
d. Forecasting Methods
e. Inventory Control Methods
f. Project Management (including PERT/CPM)
g. Network Models
h. Queuing Theory
i. Linear Programming Approaches and the Transportation and Assignment Special Cases
j. Statistical Process Control
2
3. Formulate and execute a solution to a variety of decision-making problems using computer
software.
4. Identify, explain, and interpret the key areas of computer output for the various decision-making
problems.
5. Apply one of the approaches covered in class to a real-world issue and present the findings.
6. VALUES OUTCOME: Demonstrate the core value of excellence by adequately preparing for
each class session, actively participating in cl ...
In a whiteboard interview, your goal should be to convince the manager that you will be a positive influence on the team and contribute to the team's success. This guide will help you set the right mindset, ask the right questions, and showcase your strengths.
Conference Room Prototype – a low cost, high value approach to selecting the ...Mekon Ltd.
How can you best evaluate a solution before making the big investment? Over several years Mekon has worked with many companies, from medical and semi-conductor manufacturers to software and professional publishers, helping them to select a technology solution fit for purpose. Gathering requirements and choosing the right tools is often more difficult than many companies expect. Use cases and non-functional requirements that accurately reflect what you need are crucial to the success of any IT project, yet evidence suggests typical use cases and requirements are too loose and high level to really do the job.
This presentation will:
* Explain methods that Mekon has developed.
* Evaluate customer experience in conducting the Conference Room Prototype (CRP).
* Outline what metrics can be used to evaluate the tools and what surprises you may encounter.
1
IT Support Systems IT225
IT Systems Support
Name
21 June 2017
Table of Contents
Roles and Responsibilities………………………………………………………………………3
Centralized versus Decentralized…………………………………………………………………3
Staffing structures………………………………………………………………………………...5
Recommendations about the structure……………………………………………………………6
Tools and Technologies………………………………………………………………………….6
Steps in solving issues………………………………………………………………………….…6
The deliverables generated at each step of problem solving……………………………………...7
What Technology is needed for each step of Problem solving…………………….………….….8
IT Systems Support 10
Self-service applications 10
Tools available in Web-based solutions 10
Real-time and Delayed assistance 11
Knowledge base in the help-desk environment 11
Processes and Problem solution…………………………………………………….………….12
Service level agreements 12
Metrics 12
Customer satisfaction 14
Performance management………………………………………………………………………..
Help desk application security
Help desk business continuity
References……………………………………………………………………………………….15
1. ROLES AND RESPONSIBILITIES
Centralized versus Decentralized
Organizational structure refers to the outline of a company’s framework and guidelines for managing operations conducted in the business. Small businesses often create their organizational structure which is mostly attributed to the owners’ personality, management style, and characteristics. There are two major types of organizational structure namely; the centralized structure and decentralized structure.
Centralized organizational structure relies on one individual who most probably is the owner of the organization to make decisions and give direction to the company. The decision could also come from one place which could be the headquarters. Decentralization on the other end occurs when the top management delegates some of its responsibilities and decision-making authorities to other people. The decentralization structure mainly happens due to the company’s expansive nature or when the owner needs to relieve themselves of many responsibilities upon them.
There are some advantages and disadvantages associated with the centralized organizational structure. The benefits are that; this structure is efficient on matters decision making since there are no consultations needed. Business owners set the firm's mission and vision and also set then objectives to be achieved by managers and employees to achieve goals. A centralized structure helps reduce conflicts among mid-level employees when they are involved in decision making. When centralized leaders are responsible for making all the great decisions, they retain control over the business and its culture. Fewer questions exist on who is accountable for results of decisions made.
Some of the disadvantages of this structure include the following; there is less creativity on the part of the employees because when the central office a particular decision to be implemented, it is hard ...
Key Steps to Transitioning to a Global Learning Environment Human Capital Media
Alcon Laboratories, incorporated in Hünenberg, Switzerland, with U.S. operations based in Fort Worth, Texas, has a team of more than 15,500 dedicated employees worldwide across 75 countries and develops, manufactures and distributes hundreds of eye care products in more than 180 countries. In 2007, Alcon identified a need to consolidate training management systems across the company, moving from a siloed environment to an integrated global environment. In this webinar, you will learn the key steps to gain buy-in from different levels of the organization, how to gain consensus on processes and configuration of the learning management system, and best practices for implementation planning and go live during a multiyear endeavor.
This PowerPoint slides presents the EA implementation methodology. The content of this topic is based on Chapter 4 Implementation Methodology, Introduction to EA Architecture, 3rd Edition by Scott Bernard
KnowledgeFlood: Sharing Volunteers' Experience on Flood Disaster Using Storyt...Khairul Shafee Kalid
KnowledgeFlood is an online platform that enables flood relief volunteers to share knowledge on what happened during their flood relief effort missions. The intention is that new volunteers can learn from this experience thus making them better prepared. KnowledgeFlood provides the experienced volunteers with guidance that they can follow when sharing their stories. This is to ensure some level of consistency. The work is still preliminary. More improvements need to be done.
This work was presented in International Conference on Computer & Information Sciences 2016
The Development of a Storytelling Framework to Support Knowledge Management P...Khairul Shafee Kalid
KM Storytelling Framework identifies the characteristics of knowledge embedded story such as its structure, content, attributes and knowledge elements that a story can represent.
identify the process framework of constructing a knowledge embedded story. This framework includes the phases and the roles responsible for each phase.
A Qualitative Assessment of a Knowledge Story Construction Process FrameworkKhairul Shafee Kalid
This study presents a qualitative assessment of Knowledge Story Construction Process (KSCP) Framework. The KSCP Framework guides experts or the experienced to transform their knowledge into a form.
This is a group assignment by my students on Chapter 2 Retail Sales of the book The Data Warehouse Toolkit: The Complete Guide to Dimensional Modeling
By Ralph Kimball, Margy Ross
This is a group assignment by my students on Chapter 3 Inventory of the book The Data Warehouse Toolkit: The Complete Guide to Dimensional Modeling
By Ralph Kimball, Margy Ross
The Uses of Storytelling In Simplifying the Complex Concept in ProgrammingKhairul Shafee Kalid
The use of storytelling as a teaching tool for programming courses is explored in this presentation slide. One of the purpose of using stories in teaching is that stories simplifies complex concept. This slides contains the development of a prototype that could facilitate the process of constructing stories for programming. The stories can be use by the instructor in class to demonstrate complex programming concepts.
2. Presentation Outline
Introduction
Example From The Book
Example From Our Team
Criteria Related
Design Guidelines
3. Introduction
Sharing of Explicit Knowledge
Sharing of very Technical Knowledge
Definition: A team facing a technical question
beyond the scope of its own knowledge seeks the
expertise of others in the organization
Ways to obtain answer to a technical question
Receiving team broadcast question to colleagues
Use a yellow page function to find specific
individual
5. How Does It Work?
Buckman Laboratories is a leading manufacturer of
specialty chemicals for water treatment, pulp & paper, and
leather industries.
Owns and manages an internal forum that acts as
electronic discussion groups.
There are 24 sections in the forum and each section is
led by a section leader, professional library staffs
and sysops.
6. - Nearly half of Buckman employees asked questions
before in the forum.
- About 10-20% responded to the questions.
- Others mostly just read and benefit from the forum.
Library staffs try to answer the questions with library
resources.
Section leaders make sure questions in the section are
answered by themselves or forwarding to others.
Then, section leaders will summarize the content while
library staffs archive them to the library.
7. What Came About?
However, the questions became numerous to be read
and answer for forum users.
Librarians thus make weekly summary of the exchanges
of each section for briefer alternative views.
8. What’s Next?
for different language groups:
Three more forums are formed
- Foro Latino
- Euro-forum
- AAA
But as non-North Americans associates are familiar with the
electronic environment, the forums are merged back into
Techforum.
A success factor is that the CEO of Buckman, Bob Buckman
actively ask or respond to a question and mention to
employees who are not seen active in Techforum.
9. Example from Our Team
Technician of Siemens in
PETRONAS Refinery,
Service Engineer of Siemens
in Headquarters Germany
Malaysia
Technician lodge a report to Service engineer team
the headquarters asking receives report from
how to solve the problem of technician and provides the
loud noises produced by the solution of clearing the dust
old-model machineries and apply lubricant on the
machineries (in email)
10. Criteria Related
Criteria
Explanation
Similarity The technicians being placed in Malaysia is responsible to
of task and maintain the machineries being supplied by Siemens while the
context to service engineers in HQ, Germany is responsible to help solve the
those of problems faced by the technical team.
the source The task assigned to both team is different but they both are
team responsible in solving the problem when a machinery has
problem
Receiving Since both the source team and receiving team are from the same
team have organization and the machineries they work on are the same, they
the are able to communicate and the receiving team will be able to
absorptive understand the instructions and solutions to solve the problem
capacity raised.
11. Criteria Related
Criteria
Explanation
Nature of Problems occurring from the machineries are very infrequent
the task but the task is routine as the machine they are servicing is the
same
Type of The receiving team is asking for explicit knowledge from the
knowledge source team.
The source team will reply to the reports lodge immediately
if the know the solution to the problem or they will not reply
if they do not have the solution
Functional Knowledge which is obtained by the receiving team impacts
areas of the only the source team which is the service engineer team and
organizatio no other team or department
n impacted
12. Design Guidelines
Electronic forums are segmented by topic
- Segmentation helps to bring questions to real
knowers.
- Otherwise, redundant requests or common answers
will occur.
13. Design Guidelines
Electronic forums are monitored and supported
- An amount of work and time is required to keep
the questions and answers moving.
- Some monitoring forms include:
Making rules
Archiving responses
Appoint moderators
14. Design Guidelines
Differing levels of participation are encouraged
- It is normal for percentage of requests to be higher
than percentage of answers.
- Most are passive users benefiting from reading.
15. Design Guidelines
Knowledge is pulled
- The required answer is “pulled back” instead of
having numerous results with only a few being the
answer.