Users can get answers to computer questions from online help desks and forums where communities of experts share their knowledge for free. Operating systems like Windows also have built-in diagnostic tools and help functions. When those don't provide answers, online question and answer sites allow posting questions where experts and other users can quickly provide solutions. Company websites and search engines also serve as resources for help with computer issues.

1. Where Can I Get My Computer Questions Answered?
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Entrepreneurs and small business owners are turning to Help Desk forums to get answers from entire
communities of experts willing to share their knowledge for free.
Advances in technology, have given users computing power and reliability unseen or unheard of in
decades past.
Today, users enjoy generous data storage space, fast processing time, connectivity everywhere,
portability, and multi-media features. Happily, most computers are less likely to breakdown in the middle
of important tasks-- a common complaint of older-model computers.
But, when the inevitable glitch occurs -- missing files, slowed performance, virus invasion, hard-drive crash
-- that's when users realize the interruption is far more costly to their personal life and business than they
ever imagined.
Thankfully, answers and solutions to a plethora of computer problems are only a click away, if you know
where to look. Hours are wasted and frustration is high when the computer is on the fritz.
Start With Computer Self-Diagnosis and Help
The computer's local operating system (OS) -- be it Windows, Mac OS X or Linux -- provide handy tools to
diagnose and even offer solutions to the problem.
Begin the diagnosis with these few basic steps:
1. F1 Key or its equivalent Help Key. The Help key displays different help windows depending on where
you are in your application or software. If you are using your Word processing application, the Help key
will bring up the Word Help window. If you are in your Internet browser, it does the same. The Help
window is searchable by keyword, to narrow down help topics related to your problem.
2. The? Image Icon. An increasing number of applications now display a question mark icon (?) in the
upper right corner of the pop-up window or text box. These icons offer contextual help in the topic you
are currently browsing, such as a specific explanation of different Excel cell formatting styles.
3. Event Viewer at the Administrative Tools of the Control Panel. If you have administrator privileges to
the computer, the Event Viewer displays the logs containing any warnings or errors detected by the
computer system at the application, security, and system-level. This is helpful in diagnosing the cause of
the problem.
4. Diagnostics Tools and Anti-virus Software. OS tools or third-party software can help diagnose and fix
problems. Locate the Accessories folder in Windows to access the System Tools folder to cleanup or
defragment disks, and backup or restore systems. Anti-virus or anti-malware software can help eliminate
any virus or malware that invaded your computer.
But, sometimes you do all that and it's still not enough to answer your computer question. That's when
you tap into the collective community of online experts and resources as your next stop.

2. Next Stop, World Wide Help is on the Way
An online question and answer site maybe the simplest and quickest solution to your computer question.
Online communities and specifically help desks offer a wealth of answers to common computer questions.
And the answers often come from experts on the topic, or from fellow users who have encountered and
solved the same problem hands-on.
Here are typical computer questions you can find answers to:
- Why is my computer so slow and how do I fix it?
- Why can't I connect to the internet - is it a wireless or Ethernet issue?
- Why can't I view certain sites?
- Why can't I send email - is my ISP blocking my outgoing email?
There are a number of paid and free sites from which to choose. Begin your help desk experience by
following these simple guidelines:
1. Ask an expert a question. Chances are you will receive several answers immediately. Review the
answers and select what works for you.
2. Visit the forum often. Overtime, you will begin to notice members that answer questions frequently
and with accuracy. No doubt you will develop a few favorites.
3. Participate or Engage. Contribute your knowledge, expertise and experience and answer questions for
fellow members too. Odds are you know something that will help others solve their problem of the day.
Some forums offer payment for members that answer questions.
Company Websites and FAQs
The Internet is a great source of computer-related solutions. Software vendors provide FAQ (Frequently
Asked Questions) and help pages. Most have 24x7 computer help desk support where users can ask for
help. However, some may require payment for live tech support.
Search Engines
Search engines are a must-have in your computer help arsenal to locate webpages that deal with specific
computer-related problems. Simply key in the computer issue you are experiencing, for example:
- How do I defragment my computer?
- Help. My hard drive crashed?
and find a list of help desk communities that describe solutions.