ManpowerGroup Solutions specializes in talent-based outsourcing tailored to client needs. They can fully or partially outsource non-core business functions such as administration, facilities management, and customer service. This provides clients with increased flexibility, quality, and process efficiency while focusing on their core business. ManpowerGroup Solutions guarantees results through service level agreements and strategic oversight of outsourced talent and processes.

1. Talent Based Outsourcing
Place your non-core business activities in
the safe hands of specialists
Total solution tailored to your needs
Who is ManpowerGroup Solutions? Your aims and objectives are in safe hands with ManpowerGroup
ManpowerGroup Solutions specialises in people- Solutions. Working closely with you, we can provide an all-encompassing
based outsourcing tailored to outsourcing solution to suit every aspect of your HR strategy:
suit businesses of all sizes. Put simply, you can ∙ You staff are transferred to our payroll, or we create a team with new
employees. We handle all areas of people management: staff
outsource everything that is not part of
planning, coaching and motivation, training, payroll administra-
your core business in full or in part to us.
tion, social legislation,...
Our outsourcing experience shows
∙ We examine your processes and adjust them accordingly to
that your organisation will gain in flexibility, increase efficiency and quality.
continuity and quality by having the right ∙ Where appropriate, we introduce new technology aimed at
number of staff on hand to do the job and boosting your productivity (planning tools, CRM applications,...).
a series of streamlined processes.
Binding agreements about output and results
Areas of expertise Before taking over your non-core businesses, and for your peace of mind,
∙ Reception Management Solutions: ManpowerGroup Solutions will enter into a results-based commitment
reception and front-desk services
with you. This agreement sets out in black and white exactly what areas
∙ Mailroom Solutions: management of postal of output you can expect from us, how we
traffic and document flows
measure results and when they will be achieved. We set ourselves strict
∙ Technical & Logistics Solutions: technical KPIs as part of a Service Level Agreement. Our commitment
and logistical facilities management
is to provide you with a crystal-clear understanding of what we are
∙ Administration Solutions: administrative providing you with and measurable results. And because we plan spe-
support & management assistant pooling
cific times to sit down and talk with you, as well as produce
∙ Conference Solutions: organisation of business carefully calibrated reports, you retain overall supervision and
meetings & floor management
control at all times.
∙ External Salesforce Solutions:
management of your sales team
Focus on human talent
∙ Customer Care Solutions: management of your ManpowerGroup Solutions keeps your business on track by focusing on
contact centre and customer relations services
the most important common denominator in all your business
with an integration of social media
processes: people. We enhance your performance by putting the quality
of our outsourcing staff to work and by developing their skills further.
Facts & Figures
Working with ManpowerGroup Solutions means you benefit from having
∙ Over 20 years’ experience in talent based
both our knowledge and our specialists working for you to help identify
outsourcing
and test special talent, as well as provide
∙ More than 500 outsourced ‘ambassadors’
training and motivation in the long term. Even for problematic areas.
in place
∙ Strategic partner of multinationals and leading
companies in a wide range of sectors: IT,
8 good reasons for outsourcing your less business-critical
electronics, pharmaceuticals, manufacturing, activities to ManpowerGroup Solutions
distribution, etc. 1. Your business continuity is guaranteed
∙ Part of the leading HR services-provider 2. You gain top-quality talent working for you in-house
worldwide, ManpowerGroup 3. You reduce your overheads
∙ Trends Gazelle in 2006, 2007, 2008, 2009 and 4. Your processes run more efficiently
2010 5. You have more time to focus on your core business
∙ Winner of the Belgian Contact Centre Award for 6. Your organisation gains in flexibility
Best Customer Experience (2010) 7. You improve the quality of the service you provide
8. You keep your business under tighter control
ManpowerGroup Solutions
Gemeenschappenlaan 110
1200 Brussels - Belgium
T +32 (0)2 289 66 80 - F +32 (0)2 502 78 52
info@manpowergroupsolutions.be
www.manpowergroupsolutions.be