Uploaded byDon Haverty
Tabletop Exercise for Managing an Active Shooter Scenario
The document outlines an active shooter tabletop exercise aimed at fostering discussion and planning for business continuity, rather than providing direct education. It includes definitions, statistics, examples of past incidents, and highlights the psychological and situational factors that can lead to workplace violence. Furthermore, it emphasizes the importance of threat assessment, reporting culture, and crisis management strategies for organizations to mitigate such risks.
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Similar to Tabletop Exercise for Managing an Active Shooter Scenario
Tabletop Exercise for Managing an Active Shooter Scenario
- 1. Active Shooter Situations TabletopExercise for Business Continuity
- 2. What follows isnot a “presentation”, it is not designed to instruct or educate. It is not designed to be read and digested, it holds no answers and makes no promises. It is, however, designed to promote thought, encourage discussion, and facilitate planning. It demands an active audience and participations. This is an exercise, and if conducted correctly, will leave an organization with more questions than answers.
- 3. Definition: The Department ofHomeland Security defines an Active Shooter as individual actively engaged in killing or attempting to kill people in a confined area; in most cases Active Shooters use firearms and there is no pattern or method to their victim selections. The incident is unpredictable and usually evolves quickly.
- 4. Active Shooter eventsare not a new phenomenon:
- 5. Some Notable Examples: ColumbineHigh School: 13 Dead 24 Wounded Trolley Square Mall: 5 Dead 4 Wounded Tacoma Mall: 0 Dead 6 Wounded Edgewater Technologies 7 Dead 0 Wounded Westroads Mall 8 Dead 5 Wounded Virginia Tech 32 Dead 17 Wounded Northern Illinois Univ 6 Dead 16 Wounded Fort Hood 12 Dead 31 Wounded Sandy Hook Elementary 27 Dead 2 Wounded Aurora Cinema 12 Dead 70 Wounded
- 6. Federal Bureau ofInvestigation reports: 160 incidents occurred between 2000-2013 with an increasing trend over last 7 years of the study. 70% occurred in a commerce/business or educational environment. 23 incidents occurred in a business generally closed to public. 69 employees were killed and 73 were wounded
- 7. Federal Bureau ofInvestigation reports: The Shooter was: 1 Suspended Employee 3 Former Employees 4 Employees Terminated Day of Event 14 Current Employees
- 8. Incident at Edgewater December26, 2000
- 9. • Born: 9/4/58– 42 years old at time of shooting • 6’ 350 lbs • Divorced for many years but had a current girlfriend • Education: Northeastern University w/degree in Electrical and Computer Technology • Navy Veteran – Submarine Service • Licensed in 1984 as Federal Nuclear Reactor Operator • IQ 142
- 10. • Close withfamily members, and spent Christmas Day w/girlfriend and his family in Marshfield, MA • Changed his surname from Martinez to McDermott because he wanted to be considered Irish and not Hispanic • Very well-liked by co-workers • Donated Blood Platelets every 2 weeks
- 11. • Considered StrongWilled and Opinionated • Conservative • Patriotic (6 year Navy Veteran) • Principled and Argumentative
- 12. • Maine YankeeAtomic Power Company: 1982 – 1988 (employee of the year) • Duracell Worldwide Technology: 1990 – 2000 (Vice Presidential Award of Excellence – Gold Level) • Edgewater Technology: February 2000 to December 26, 2000.
- 13. • 1996: soldDuracell stock and IRS advised he owed $4,000 from sale. He disputed their claim and refused to pay. • 2000: debt had increased with interest to $5,586.37 • IRS advised Edgewater that they would be garnishing his wages bi-weekly at $276.92, beginning with paycheck after Christmas.
- 14. • McDermott’s carwas going to be repossessed for lack of payments. He starts parking his car on side street 5 minutes away instead of in parking garage. • He had additional financial issues in spite of his $50,000 a year salary. • Suffering from mild depression and taking Prozac.
- 15. • 12/14/2000: RoseManfredi the payroll manager receives the notice. She shares this info with Cheryl Troy the VP of HR. • Troy and Manfredi meet with McDermott that afternoon and advise him of the garnishment. • McDermott is furious with them and IRS...breaks into tears. States his issues with IRS are personal and not the business of Edgewater. • Days later Manfredi and Troy contact IRS in conference call...IRS cordial, but McDermott acts out and refuses to make any payments. • Relationship between McDermott and Troy and Manfredi remains tense.
- 16. • Day afterChristmas with a lot of people off or working from home. • Extremely cold day with wind chill below zero. • Ordinary work day with several meetings going on in multiple conference areas. • McDermott parks his car in the garage across the street and enters the building at 10:29. He is carrying a large black duffel bag.
- 17. • McDermott wentto the kitchen area, where he had a brief, but friendly conversation with a senior manager. • McDermott returned to his desk and had another friendly talk with a coworker. • 11:07, McDermott received a telephone call from the lender about his vehicle and he advised the caller that he no longer needed it and they can come to pick it up at the Edgewater garage.
- 18. • Moments laterMcDermott entered the reception area with the black duffel bag draped over an assault rifle and shotgun he was carrying. • He was greeted by Cheryl Troy and Janice Hagerty who were talking at the reception desk...they asked where he was going and he replied, “Actually I’m going to see someone in Human Resources”.
- 19. • It wasat this time that McDermott began his spree. The total killed numbered seven. Cheryl Troy Janice Hagerty Louis Javelle Craig Wood Jennifer Capobianco Paul Marceau Rose Manfredi
- 20.
- 21. Meet John Doe… -A 32 year old Shipping Manager who works for you
- 22. Ordinarily… - Appearance consistent. -Arrives 15 minutes early everyday. - Colleagues regard him as well-liked. - Employee of the quarter 2014 Q3. - Supervisors praise his work.
- 23. - Financial hardships -Personal relationship troubles - Substance abuse - Family conflict Recently…
- 24. Then… - Appearance becomes inconsistent. -Develops an attendance issue. - Becomes withdrawn and depressed. - Work quality suffers.
- 25. “Who’s doing what?” Latelycolleagues observe… Statements of Desperation Co-workers begin to take notice that John becomes increasingly withdrawn and removed. He also begins making the following posts on his Facebook Page…
- 28. “Who’s doing what?” Lately… IncreasinglyAggressive Behavior John’s temper becomes exceedingly short and constantly seems to be “on edge”.
- 29. “Who’s doing what?” Lastly… NumerousConflicts with Co-workers John is involved in several intense arguments and his co-workers feel intimidated by him.
- 30. ASSESSING THREATS ANDTHREATENING BEHAVIOR Encourage ReportingEncourage Reporting: Create Culture of in which Safety is: Create Culture of in which Safety is Common GoalCommon Goal Multiple Reporting ChannelsMultiple Reporting Channels, Including Anonymous Hotline, Including Anonymous Hotline Multi-Disciplinary TeamsMulti-Disciplinary Teams available for threat assessmentavailable for threat assessment Assess and Address Cultural FactorsAssess and Address Cultural Factors: High stress: High stress environment; poor communications; uneven enforcement ofenvironment; poor communications; uneven enforcement of policies or discipline; bullying; lay-offs; high physical injury;policies or discipline; bullying; lay-offs; high physical injury; labor issues; lack of trust in managementlabor issues; lack of trust in management
- 31. WORKPLACE VIOLENCE PROGRAMS SCREENNEW HIRES CAREFULLYSCREEN NEW HIRES CAREFULLY ZERO TOLERANCE POLICYZERO TOLERANCE POLICY PHYSICAL SECURITY ASSESSMENTPHYSICAL SECURITY ASSESSMENT PROCEDURES AND TRAINING ON THREAT ASSESSMENTPROCEDURES AND TRAINING ON THREAT ASSESSMENT DESIGNATION AND TRAINING OF INCIDENT RESPONSE TEAMDESIGNATION AND TRAINING OF INCIDENT RESPONSE TEAM ACCESS TO OTHER RESOURCESACCESS TO OTHER RESOURCES EMERGENCY RESPONSE PLAN – PRACTICE IT!EMERGENCY RESPONSE PLAN – PRACTICE IT! COMPANY-WIDE TRAININGCOMPANY-WIDE TRAINING
- 32. What else canwe do? Prepare/Plan Manage Access Control Network with Public Safety Services Regular Review and Practice of Crisis Management Policies and Procedures Drill and Exercise
- 33. Company profile Fresh PondWater CompanyFresh Pond Water Company Fresh Pond Water Company distributes 11 Million gallonsFresh Pond Water Company distributes 11 Million gallons Daily of domestic water to the community. The privatelyDaily of domestic water to the community. The privately owned 15 acre campus is a state of the art complexowned 15 acre campus is a state of the art complex maintained by 115 employees.maintained by 115 employees. 33
- 34. Don Haverty: •Terminated employeeafter 15 years •Recently separated from his wife due to financial stress •Has begun sending emails and leaving voicemails with non-specific threat. •Lost an unemployment hearing last week Situation Report
- 35. And he iswalking into your lobby………… Situation Report
- 36. • Suspect enteredmain door and approached receptionist. He asked to see former manager. • When denied he became aggressive and refused to be delayed. • Left after making some poorly veiled threats. Situation Report
- 37. • Suspect returnsshortly after and produces a shotgun • Suspect demands to speak with manager and shoots receptionist. • Suspect enters facility unopposed. Situation Report
- 38. • Suspect encountersplant worker and wounds him at the top of the stairs. • Plant worker comes out to investigate sounds of the shot. • Suspect lets himself into office complex and continues his spree. ECC- First Calls Received Police- Sector Cars En Route CFD- Medics En Route The media has picked up radio transmission and has begun placing calls to CPD for comment. Due to consistent scanner activity the media has mobilized and is now covering the incident. Situation Report
- 39. News Helicopter CapturingFootage
- 40. What Are YourConcerns? What is the media doing right now? 1. Calling CPD/CFD/PRO 2. Calling the company 3. Calling area companies and residences 4. Going to company websites
- 41. • Suspect EntersOffice Area • Begins Searching For Target • Suspect Shoots 2 Employees in Interior Hallway ECC- Multiple Calls Received Police- First Units On-Scene CFD- Medics En Route Situation Report
- 42. • First UnitsArrive and Enter • Suspect Engages Police • Enters Control Room ECC- Multiple Calls Received Police- First Units On-Scene CFD- Medics En Route Situation Report
- 43. • Suspect takesa hostage and becomes barricaded • Responding Units Isolate Suspect • SRT Arrives On Scene ECC- Multiple Calls Received Police- First Units On-Scene SRT On-Scene CFD- Medics On-Scene ICP- Established Situation Report
- 44. Emergency Services aresecuring the area. Road Closures are impacting traffic flow. News crews are looking for bystanders. Road Closures and Staging areas are being implemented
- 45. What are youdoing to interact with the Media? What Are Your Concerns?
- 46. • SRT andTact Medics Triage and Treat Wounded • SRT Relieve Initial response Officers and Isolate Suspect • Tact Medics Embed With SRT at ICP ECC- Managing Calls for Service Police- First Units Relieved SRT On-Scene CFD- Medics On-Scene Tact Medics On-Scene ICP- Operational Situation Report
- 47. Situation withinthe building is coming to aSituation within the building is coming to a close, BUT the event is still on goingclose, BUT the event is still on going Police have spoken to the media once with aPolice have spoken to the media once with a limited briefinglimited briefing We are approaching the 12pm news castsWe are approaching the 12pm news casts for TVfor TV What opportunities are there to inform theWhat opportunities are there to inform the publicpublic 47 What Are Your Concerns?
- 48. What are yougoing to do and how are you managing the information? 48 • The Media has picked up on rumors and have begun speculating on water contamination.
- 49. • Suspect DetonatesDevice • Negotiations Begin and Eventually Suspect Surrenders • Suspect is Arrested ECC- Managing Calls for Service Police- SRT On-Scene Negotiators On-Scene CFD- Medics On-Scene Tact Medics On-Scene ICP- Operational Situation Report
- 50. 50 News is currently runninga story about the explosion inside the building.
- 51. What are youdoing to interact with the Media? What Are Your Concerns?
- 52. • Family membersand friends are arriving onsite after seeing footage on the news •News teams are capturing grieving family members • What are you going to do with family and friends that are arriving at the scene • How are you managing the families attempting to contact the Company via phone.
- 53. What andhow are you going to do to communicate to yourWhat and how are you going to do to communicate to your employees?employees? What if possible can employees release for information?What if possible can employees release for information? Can you control the information release?Can you control the information release? Are you prepared to offer Grievance counseling?Are you prepared to offer Grievance counseling? What HR involvement options do you have?What HR involvement options do you have? 53 What Are Your Concerns?
- 54. What Response Measuresdo you have in place to engage/manage other media outlets? 54
- 55. Internet Video Outlets 55 FreshPondWater Shooter!!!
- 56. Internet Search Engines 56 •Once it hits the web it is in the hands of anyone who will listen.
- 57. Media Concerns Are youcontrolling the flow of information to the media?Are you controlling the flow of information to the media? Media ConsultantMedia Consultant Internet Filters and ReportingInternet Filters and Reporting Designated Media LocationDesignated Media Location Scheduled Media BriefingsScheduled Media Briefings