Understand the links between systems and behaviors, and start working on the levers of successful change.

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Systems, Culture and Excellence
Understand the links between systems and behaviors, and start
working on the levers of successful change

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www.mobius.eu
Möbius supports organizations by designing and
implementing the best business solutions at their
strategic moments.
Together with our customers we realize impact
and bring strategy into practice.
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Möbius is an official affiliated partner of the
Shingo Institute and is deploying the Shingo
Model and its Guiding Principles.

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In this presentation we will...
Reflect on the links
between systems and
behaviours
Focus on some critical
elements of excellent
cultures
Introduce a simple
“operating model” to
help explain how some
system elements drive
culture elements
Use this model to
explore the impact of
major technology
trends, such as Industry
4.0

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Culture is at the heart of the Shingo Excellence Framework

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The 3 Shingo Framework Insights
Ideal Results Require Ideal Behaviors
Beliefs and Systems Drive Behavior
Principles Inform Ideal Behavior

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What are Systems?
“a collection of
tools or tasks
that are highly
integrated to
accomplish an
outcome”
“a cohesive
conglomeration
of interrelated
and
interdependent
parts”

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Your Organisation is Perfectly Designed
to Get the Results it Gets…
But maybe not for the results you want …
Business Situation
What needs must
be satisfied?
Business Strategy
Are the strategy &
goals right,
are they clear?
Culture
Which work behaviours
critically influence
the results?
Business Results
Are the results
as expected?
Operating System
How do we operate?
How are we
organized?

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What is the Operating System
Experienced by our Associates?
An Excellent Organisation relies on Excellent Decision Making – at ALL LEVELS
Inputs
Information
Materials
Outputs
Products
Services
Guidance
Objectives
Instructions
Standards
Resources
Tools
Time
Skills
Feedback
Gaps
Alignment
Scope of Work
Tasks
Decisions

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Operating System 4.0 -
What is the Impact of Industry 4.0Technologies?
Industry 4.0 may drastically change critical components of the system
Inputs
Information
Materials
Outputs
Products
Services
Guidance
Objectives
Instructions
Standards
Resources
Tools
Time
Skills
Feedback
Gaps
Alignment
Scope of Work
Tasks
Decisions

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Culture is the Sum of the Behaviours
People make dozens, if not hundreds of decisions every day …
Every behaviour we see is the result of a decision
Are people making the right decisions at the right time?
How is this then determining results?
How will Industry 4.0 change the parameters in making decisions?

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Let’s Explore the Potential Impact of Industry 4.0 on the
Operating System
Industry 4.0 has the
potential to:
In order for our
associates to cope, we
then need to think
about how to:
• Drastically change the tasks to be
performed
• Provide massive amounts of information
in “real-time”
• Alter the type, impact and complexity of
decisions to be made
• Upgrade the skills and competencies of
our associates
• REDESIGNTHE SYSTEM in order to
enable our associates to deal with the
drastic changes in, primarily, task & work
content, and in information inputs

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6 Operating System Redesign Questions to Ask
• What will be the set of tasks in the team’s scope of
work?1.
• What kind of decisions do you want the team to be
able to make?2.
• What kind of guidance do they need?3.
• What kind of information do they need?4.
• What kind of skills do they need?5.
• What kind of resources do they need?6.

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When you chop up the elephant….. He dies

14. MÖBIUS GHENT
Kortrijksesteenweg 152
9830 Sint-Martens-Latem
+32 9 280 74 20
MÖBIUS BRUSSELS
Rue des Colonies 11
1000 Brussels
+32 2 517 60 19
25 years of Consulting & Management in Operational Excellence
- OpEx Program Director
- Lean Six Sigma Master Black Belt
Intrigued? Let’s get in touch!
MarcThys
+32 475 69 99 24
marc.thys@mobius.eu

15. Thank you!