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1. Mgt230/mgt230 week-5 final exam | Management homework help
Question1) leadership invites colleagues at the same level to solve problems
together.CollegialHorizontalLinearLateral2) Planning involves which of the
following?Implementing necessary changesDetermining rewards for goals
achievementMotivating employeesAnalyzing current situations3) Globaltech, a computer
software company, is in the process of eliminating hierarchy levels in the organization.
Globaltech has carefully analyzed all of the positions in the company and strategically
determined which positions to keep. It plans to protect its most talented people and help
the others with special attention. Globaltech is beginning to?downsize.develop a new
information system.complete its retirement plan.avoid cyclical hiring.4) Two out of three
companies said they had broadened their diversity programs recently as a result ofPotential
or actual discrimination lawsuits.Decreased cultural distinctions.Affirmative
action.Globalization.5) _________ trends regarding how people think and behave have major
implications for management of the labor force, corporate social actions, and strategic
decisions about products and markets.TechnologicalSocietalEconomicPsychological6)
Advances in genetic engineering and biotechnology are expected to produce some food
products that will become available year-round even in northern climates. These changes
will provide grocers with an opportunity to reduce their shipping costs while at the same
time, offering fresher produce to their customers. These advances are an example of
changes in thetechnological environmentecological environmentpolitical
environmenteconomic environment7) An organization with departmentalization that
groups units around products, customers, or geographic regions is called adivisional
organizationmatrix organizationvirtual organizationcentralized organization8) The
correspondence between actions and words that include characteristics such as honesty
and credibility is known asintegrityself-confidenceknowledge of the businessdrive9) _______
is specifying the goals to be achieved and deciding in advance the appropriate actions
needed to achieve those goals.LeadingStaffingPlanningOrganizing10) Tactical planning
would include which of the following?Human resources requirementsProfit goalsReturn on
investmentDesign, test, and install the equipment needed to produce a new product line11)
An aspect of the organization’s internal environment created by job specialization and the
division of labor is calledspecializationdifferentiationintegrationdivision of labor12) An
evaluation of the effectiveness and efficiency of various systems within an organization is
called a(n):Budget audit.Management audit.Internal audit.External audit.13) Your manager
is speaking to a group of employees about a problem in your department. Employees are

2. not complying with the rules regarding clocking in and clocking out each day. The rules in
this situation are very important as employees will not receive their correct pay if the
clocking procedures are not followed. There are three suggestions being considered to
address this problem.1. Employees will be monitored at the entrance during shift changes
to make sure that each complies with the procedure.2. Reports will be reviewed at the end
of each pay period. The reports will contain data tracking the number of employees not
complying with the procedures each shift. Employees violating the procedure will be
counseled to correct the problem.3. A new procedure will be developed describing an easier
procedure for employees to follow. Training will be conducted so that each employee knows
the policy and the procedure before it is enacted.Option 1 describes which approach to
bureaucratic control?FeedbackConcurrentMarketFeedforward14) Behavior that gives
purpose and meaning to organizations, while envisioning and creating a positive future, is
known asorganizational leadershipsupervisory leadershiptask leadershipstrategic
leadership15)Which of the following statements about matrix organizations is true?A
matrix organization is the same as a functional organization.A matrix organization is
considered out-of-date compared to the organic organization.A matrix organization is a
hybrid of the functional and divisional organizational forms.A matrix organization is the
same as a product organization.16)The trait known as leadership motivation suggests that
great leaderscan motivate others to work hardcan motivate others to become leaderswant
to leadcan motivate others to join17)In the study by Lawrence and Lorsch, companies in
complex, dynamic environments developed _____ levels of differentiation; and _____ levels of
integration.low; lowlow; highhigh; lowhigh; high18)Once a problem is identified and
properly diagnosed, the next stage in the decision making process involves:?Generating
alternative solutions.Evaluating consequences.Evaluating the decision.Evaluating
alternatives.19)Giving exposure and experience in line jobs to a wide range of employees in
order to make senior management positions more available to them is known as?forming a
support group.career development.systems accommodation.mentoring.20)Suppose you are
interviewing the CEO of a large company. The CEO is telling you about his or her job as a
manager and how he or she spends time. Using the description below, which function of
management is the CEO most likely describing in this example? “My job, for some part of
each day, is to empower our employees to think of things in new and different ways, not just
to come to work and complete the tasks on a list.”LeadingControllingOrganizingDecision
making21)Your organization faces an ethical question. There has been a problem with your
accounting process that has resulted in lower profits being reported than were actually
earned. You are attending a meeting where senior management is deciding how to handle
the situation. The people at the table have varying views of what action to take and why.
John wants to report the error immediately because he believes that it is the right thing to
do and that will keep them all out of jail. Bruce wants to report the error because it is the
honest thing to do. After hearing his colleagues’ opinions, Carlos says he wants to report the
error as well because he believes the group is right.Carlos is using which ethical system for
his decision making?RelativismVirtue ethicsUtilitarianismUniversalism22)Leaders who
relate to others to serve their needs and enhance their personal growth while strengthening
the organization are known aslateral leadersservant-leadersbridge leadersshared

3. leaders23)The moral principles and standards that guide behavior in the world of business
are called?business philosophy.business principles.business ethics.business
development.24)The management function of _______________ is specifying the goals to be
achieved and deciding in advance the appropriate actions needed to achieve those
goals.leadingplanningstrategizingorganizing25)The basic goal of managing diversity is
toenhance organizational cohesivenessunderstand and value employee differencestreat all
people the sameincrease the numbers of ethnic minorities in business26)The targets or
ends the manager wants to reach are calledgoalsmissionsvisionsstrategies27)Managers
have more ________ over their subordinates than they do over their peers and bosses.referent
powerexpert powerlegitimate powercoercive power28)A leadership perspective that
attempts to identify what effective leaders do and the behaviors they exhibit is referred to
as thetransformational leadershipstrategic approachbehavioral approachtrait
approach29)Authority is defined as?The assignment of new or additional responsibilities to
a subordinate.The procedures that link the various parts of the organization to achieve the
organization’s overall mission.The legitimate right to tell other people what to do.The
expectation that staff will take corrective action when necessary.30)Senior managers at
ZebraCorp, a manufacturer of striped leather sofas, have been working with a consultant to
implement ISO9001. They have established a vision and goals, and have been working hard
to establish trust with their employees. Given this scenario, ZebraCorp can be said to have
strong?information and analysis.strategic quality planning.process quality
management.leadership.31)The two dimensions upon which the competing-values model of
culture is define areflexibility vs. control AND internal vs. external focus of the
organization.leadership type vs. levels of hierarchy.level of environmental scanning vs. level
of environmental influence.levels of hierarchy vs. levels of empowerment.32)The internal
analysis component of the strategic management process assesses the
organization’sperformance levelscompetitorsproduct substitutions in the marketindustry
growth rate33)Sports International (SI) began business by making shoes for athletes. They
soon expanded into making shoes for non-athletic purposes. They now manufacture and
distribute clothing, sporting equipment, and protective sports gear worldwide. They are
departmentalized by products sold to serious athletes, products sold to “weekend” athletes
and products sold to sports teams. SI has utilized which form of
departmentalization?GeographicCustomerMatrixFunctional34)Which of the following is a
step in the decision-making process?Delegating a taskGood business planningEvaluating the
decisionGenerating an idea35) Suppose you face a question regarding how to handle a
defective piece of equipment that your company sold. To tell the customer would cost you a
substantial amount of money but if the equipment fails, it could lead to serious injury of the
customer. You are going to choose between three options presented by colleagues:1. Option
1: Keeping quiet about the defect.2. Option 2: Review company policy, industry practices,
and advice from colleagues.3. Option 3: Disclose the defect and suggest alternatives to
eliminate the risk of injury.Option 3 employs which ethical approach?UniversalismVirtue
ethicsRelativismEgoism