Systemic Software Diagnostics

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The slides from Software Diagnostics Services seminar (17th of September, 2012) about how to apply systems theory and systems thinking for effective and efficient abnormal software behavior diagnostics: the foundation of software troubleshooting and debugging. Topics include: Software Diagnostics vs. Software Problem Solving, General Systems-Theory, Software System and Environment, Using Humanities, Isomorphic Systems, Isomorphic Patterns, Isomorphic Diagnostics, Isomorphic Disciplines, Metaphorical Bijection, Complementarity (Artifacts, Reports, Analysis), Decomposition of Behavior, Holistic Approach, Diagnostics Complexity, First Fault Diagnosis, Software Diagnostics Tools.

Software

Software Diagnostics
© 2012 Software Diagnostics Services
Software
Diagnostics
Software
Problem Solving
Problem
Problem1 Problem2 Problem3

General Systems-Theory
© 2012 Software Diagnostics Services
Memory
System
World
Narrative

Why?
 Organized Complexity of Software
 Software as Human Artifact
 Problem Solving
© 2012 Software Diagnostics Services

Goals
 Ideas from General Systems-Theory
 Applications to Software Diagnostics
© 2012 Software Diagnostics Services

Software Diagnostics
 Pattern-driven
 Systems approach
© 2012 Software Diagnostics Services

System and Environment
© 2012 Software Diagnostics Services
 Not My Version
 Changed Environment
 Hooksware

Using Humanities (Past)
© 2012 Software Diagnostics Services
System HumansModeling

Using Humanities (Now)
© 2012 Software Diagnostics Services
Software
System
HumansModeling

Using Humanities (Example)
© 2012 Software Diagnostics Services
Software
Narratology
Literature,
Communication
F

Isomorphic Systems
© 2012 Software Diagnostics Services
System A System B
f
f-1

Isomorphic Patterns
© 2012 Software Diagnostics Services
Software
Traces
Narrative Story
f
f-1
Windows
Patterns
Mac OS X
Patterns
g
g-1

Isomorphic Diagnostics
© 2012 Software Diagnostics Services
Software
Traces
Memory Dumps
f
f-1

Isomorphic Diagnostics 2
© 2012 Software Diagnostics Services
Software
Traces
Network Traces
f
f-1
Network Trace Analysis Patterns

Isomorphic Disciplines
© 2012 Software Diagnostics Services
Discipline A Discipline B
f
f-1
Metaphorical Bijection

Metaphorical Bijection
© 2012 Software Diagnostics Services
Software
Narratology
Narratology
f
f-1
Software Narratology

Complementarity (Artifacts)
© 2012 Software Diagnostics Services
Software
Trace
Memory
Dump
Quantum Mechanics
and observables: x / px

Complementarity (Reports)
© 2012 Software Diagnostics Services
Software Log
Observer A
Observer B
Solution: Pattern Checklists

Complementarity (Analysis)
© 2012 Software Diagnostics Services
Malware
Victimware

Decomposition of Behavior
© 2012 Software Diagnostics Services
 GUI state changes
 GUI messages
 Product specific messages
 System messages
 Memory dumps
 Network traces
 Screenshots

Holistic Approach
© 2012 Software Diagnostics Services
 Complete (or fiber bundled) dump
 All processes and threads
 Full trace
 All modules

Diagnostics Complexity
© 2012 Software Diagnostics Services
Memory Dump Analysis
C ~ F (CMem, C-1
Tool, C-1
Pat)
CMem structural complexity
CTool the number of commands
CPat the number of patterns in a catalog

First Fault Diagnosis
 Most diagnostic patterns are first fault
 First fault vs. second fault tools
© 2012 Software Diagnostics Services

Software Diagnostics Tools
Software Diagnostics Workbench
© 2012 Software Diagnostics Services

Diagnostics by Mhole 
© 2012 Software Diagnostics Services
In a
HUMINT and SIGINT approach to software diagnostics
(moles or memory holes)

Further Reading
Systems Thinking and Science
 An Introduction to General Systems Thinking (by Weinberg)
 Facets of Systems Science (by Klir)
Software Diagnostics
 Software Diagnostics Institute
 Memory Dump Analysis Anthology: Volumes 1, 2, 3, 4, 5, 6, 7, …
Volume 6 is in preparation (September, 2012)
Volume 7 is planned for the end of 2012
 Software Trace and Memory Dump Analysis: Patterns, Tools, Processes and
Best Practices
 Introduction to Pattern-Driven Software Problem Solving
 Introduction to Software Narratology
 Introduction to Pattern-Driven Software Diagnostics
 Victimware
© 2012 Software Diagnostics Services

Next Webinar
Abductive Reasoning in Software Diagnostics
December, 2012
© 2012 Software Diagnostics Services
Patterns Explanations

Q&A
Please send your feedback using the contact
form on DumpAnalysis.com
© 2012 Software Diagnostics Services

Thank you for attendance!
© 2012 Software Diagnostics Services

The slides from Software Diagnostics Services seminar (25th of June, 2012) about different pattern categories for effective and efficient abnormal software behavior diagnostics: the foundation of scalable and cost-effective pattern-driven software support. Topics include: Diagnostics, Symptoms and Signs, Pattern Groupings, Problem Solving Patterns, Diagnostics Process, Artifact Checklists and Baselines, Pattern Language and Catalogs, Meta-patterns, Pattern Isomorphism, Performance Monitoring and Best Practices, Certification and Diagnostics Audit, Human Side of Software Diagnostics, Automation of Software Diagnostics, Systems and Software Diagnostics, Extending Software Diagnostics to Malware and Victimware Analysis.

Debugging TV Frame 0x10

Dmitry Vostokov

Accelerated Windows Software Trace Analysis training public slides

Dmitry Vostokov

The slides from Software Diagnostics Services software trace and log analysis training. The training description: "Feel frustrated when opening a software trace with millions of messages from hundreds of software components, threads, and processes? Go beyond simple CPU and disk hog monitoring or searching for errors in a text and learn how to efficiently and effectively analyze software traces and logs from complex software environments. Covered popular software logs and trace formats from Microsoft and Citrix products and tools including Event Tracing for Windows (ETW) and Citrix Diagnostic Facility (CDF) and approx. 60 trace and log analysis patterns. This course teaches pioneering and innovative pattern-oriented analysis of abnormal software behavior incidents developed by Software Diagnostics Institute."

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Philosophy of Software Diagnostics

Dmitry Vostokov

The slides from Software Diagnostics Services seminar (13th of May 2013) about phenomenological, hermeneutical, and analytical approaches to software diagnostics. Topics include: Definitions of Software Diagnostics, Diagnostics Pattern, The Definition of Problem from Historical Thesaurus, The Definition of Understanding of Problems, Projection to Patterns, Patterns-in-artifact, Da-Signs, CARE, Software Phenomenology and Hermeneutics, Understanding of Patterns, Sources of Interpretation, Patterns as Phenomena, Explanation in Software Diagnostics, Human-Assisted Software Diagnostics, Analytical Philosophy and Abductive Diagnostics, Software and Time.

Pattern-Based Software Diagnostics

Dmitry Vostokov

The slides from Software Diagnostics Services seminar (14th of January, 2013) about how pattern-based software diagnostics, troubleshooting, and debugging address software post-construction problem solving pattern life cycle: from the discovery of a new pattern through its integration into an existing pattern catalogue and pattern language, testing, packaging and delivering to pattern consumers with subsequent usage, refactoring and writing case studies. Topics include: Definitions of Software Diagnostics, Diagnostics Pattern, Pattern Orientation, Pattern Cloud, Pattern Catalogs, Pattern Catalog Classification, Pattern Catalog Partition, Pattern Implementation, Pattern Forms, Pattern Networks, The Relationship between Software Construction Patterns and Software Diagnostics Patterns, Pattern Sequences, Pattern-Driven vs. Pattern-Based, Pattern Catalog Evolution, Pattern Packaging and Delivery, Economic Benefits of Pattern-Oriented Software Diagnostics.

The slides from Software Diagnostics Services Accelerated Windows Debugging 3 training. The training description: "The full transcript of Software Diagnostics Services training with 14 step-by-step exercises, notes, and source code of specially created modeling applications. Learn live local and remote debugging techniques in kernel, user process and managed .NET spaces using WinDbg debugger. The unique and innovative course teaches unified debugging patterns applied to real problems from complex software environments. The second edition was fully reworked and updated to use the latest WinDbg version and Windows 10."

Accelerated .NET Memory Dump Analysis training public slides

Dmitry Vostokov

The slides from Software Diagnostics Services .NET memory dump analysis training. The training description: "Covers 22 .NET memory dump analysis patterns plus additional 11 unmanaged patterns. Learn how to analyze CLR 4 .NET application and service crashes and freezes, navigate through memory dump space (managed and unmanaged code) and diagnose corruption, leaks, CPU spikes, blocked threads, deadlocks, wait chains, resource contention, and much more. The training consists of practical step-by-step exercises using Microsoft WinDbg debugger to diagnose patterns in 64-bit and 32-bit process memory dumps. The training uses a unique and innovative pattern-oriented analysis approach to speed up the learning curve. The third edition was fully reworked to use the latest WinDbg version and Windows 10. It also includes 9 optional legacy exercises from the previous editions covering CLR 2 and 4, Windows Vista and Windows 7. Prerequisites: Basic .NET programming and debugging. Audience: Software technical support and escalation engineers, system administrators, DevOps, performance and reliability engineers, software developers and quality assurance engineers."

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Systemic Software Diagnostics

1. Systemic Software Diagnostics Dmitry Vostokov Software Diagnostics Services Version 1.0

23. Diagnostics Complexity © 2012 Software Diagnostics Services Memory Dump Analysis C ~ F (CMem, C-1 Tool, C-1 Pat) CMem structural complexity CTool the number of commands CPat the number of patterns in a catalog

27. Further Reading Systems Thinking and Science  An Introduction to General Systems Thinking (by Weinberg)  Facets of Systems Science (by Klir) Software Diagnostics  Software Diagnostics Institute  Memory Dump Analysis Anthology: Volumes 1, 2, 3, 4, 5, 6, 7, … Volume 6 is in preparation (September, 2012) Volume 7 is planned for the end of 2012  Software Trace and Memory Dump Analysis: Patterns, Tools, Processes and Best Practices  Introduction to Pattern-Driven Software Problem Solving  Introduction to Software Narratology  Introduction to Pattern-Driven Software Diagnostics  Victimware © 2012 Software Diagnostics Services

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