The onset of mobility permeating rapidly into the workplace causes many unforeseen challenges for organizations.
Managing workforce, devices, applications and security are posing new hurdles for organizations. This review constitutes an analysis based on a product demonstration and software review by qualified system software
experts at Eval‐Source. The demonstration Eval‐Source received from the vendor was based on its own custom vendor script, designed to validate and/or disprove vendors’ claims. The script was specifically prepared to identify functionalities and form an impartial analysis and software review for a Mobile Workforce Management Solution.
Every organization needs to adapt to the ever-changing business environment. Sensing this need, we have come up with these content-ready change management PowerPoint presentation slides. These change management PPT templates will help you deal with any kind of an organizational change. Be it with people, goals or processes. The business solutions incorporated here will help you identify the organizational structure, create vision for change, implement strategies, identify resistance and risk, manage cost of change, get feedback and evaluation, and much more. With the help of various change management tools and techniques illustrated in this presentation design, you can achieve the desired business outcomes. This business transition PowerPoint design also covers certain related topics such as change model, transformation strategy, change readiness, change control, project management and business process. By implementing the change control methods mentioned in the presentation, you will be able to have a smooth transition in an organization. So, without waiting much, download our extensively researched change management framework presentation. With our Change Management Presentation slides, understand the need for change and plan to go through it without any hassles.
An intuitive CRM Application fosters usability and user experienceUSECON
Business success today is defined increasingly by the building and effective management of all customer relationships. Successful CRM systems map customer-relevant business processes for sales, marketing, and service.
Every organization needs to adapt to the ever-changing business environment. Sensing this need, we have come up with these content-ready change management PowerPoint presentation slides. These change management PPT templates will help you deal with any kind of an organizational change. Be it with people, goals or processes. The business solutions incorporated here will help you identify the organizational structure, create vision for change, implement strategies, identify resistance and risk, manage cost of change, get feedback and evaluation, and much more. With the help of various change management tools and techniques illustrated in this presentation design, you can achieve the desired business outcomes. This business transition PowerPoint design also covers certain related topics such as change model, transformation strategy, change readiness, change control, project management and business process. By implementing the change control methods mentioned in the presentation, you will be able to have a smooth transition in an organization. So, without waiting much, download our extensively researched change management framework presentation. With our Change Management Presentation slides, understand the need for change and plan to go through it without any hassles.
An intuitive CRM Application fosters usability and user experienceUSECON
Business success today is defined increasingly by the building and effective management of all customer relationships. Successful CRM systems map customer-relevant business processes for sales, marketing, and service.
Customer oriented planning of case-tools using quality function deployment (qfd)Roy Antony Arnold G
Customer-Oriented Planning of CASE-Tools
Using Quality Function Deployment (QFD)*
Georg Herzwurm, Werner Mellis, Dirk Stelzer
Chair of Business Computing, University of Cologne, Prof. Dr. Mellis
Albertus-Magnus-Platz, 50923 Cologne, Germany
Clarizen is one of the few applications designed specifically for a SaaS delivery model. Many of Clarizen’s competitors offer hybrid or offline versions that need to be regularly updated or are adopted from offline tools. The SaaS architecture facilitates consistently fast response times, requires little IT intervention, and ensures users always have the latest functionality.
Customer oriented planning of case-tools using quality function deployment (qfd)Roy Antony Arnold G
Customer-Oriented Planning of CASE-Tools
Using Quality Function Deployment (QFD)*
Georg Herzwurm, Werner Mellis, Dirk Stelzer
Chair of Business Computing, University of Cologne, Prof. Dr. Mellis
Albertus-Magnus-Platz, 50923 Cologne, Germany
Clarizen is one of the few applications designed specifically for a SaaS delivery model. Many of Clarizen’s competitors offer hybrid or offline versions that need to be regularly updated or are adopted from offline tools. The SaaS architecture facilitates consistently fast response times, requires little IT intervention, and ensures users always have the latest functionality.
The Essentials Components of a Good Home PageSharyn Sheldon
A good Home Page is compelling. It makes a visitor want to stay and interact with it. It does this by speaking clearly to the visitor's needs and expectations (what they expect when they click the link and come to your site).
But what specific elements are essential in making your Home Page perfect?
Learn More about creating content for your website with Strategic Website Content - http://contentsparks.com/strat-web-content
Choosing the Most Effective Social Media Platform for Your BusinessSharyn Sheldon
Do you know which social media platform would work best for you?
Want to know how you can increase your engagement with your social media followers, so you can build deeper relationships that lead to sales?
Learn More... http://ContentSparks.com/SMEngagement
Young Brand Awards 2013 - Auf Facebook sind meine Eltern.Martin Szugat
- Das Demographieproblem von Facebook: Warum die Jugend Facebook uncool findet.
- Die Social Media-Vielfalt erblüht: Welche alternativen Social Networks und Mobile Apps mit der neuen Generation heranwachsen.
- Mehrwert statt Werbung: Was bei Jugendlichen auf sozialen Plattformen ankommt.
- Praxis statt Theorie: Beispiele zu Tumblr, Instagram, WhatsApp, Snapchat - und Facebook
Checklist: How to Choose Project Management SoftwareGetApp
Are you using the right tools to manage your projects? Think about it. You may be wasting time and money sending group emails around left, right, and center, or maybe you're struggling with a lumbering project management app like Microsoft Project which is too meaty for your needs. Using a cloud-based tool to manage your projects makes sense but there are some important things to consider when buying project management software. https://www.getapp.com/blog/checklist-things-consider-buying-project-management-software/
Project Management is an integrated project management and accounting solution specifically designed for the needs of small and midsize consulting and software companies. Project Management caters for all business processes of these service companies through a uniform user interface. The solution provides one single database to manage data, from Financials, Human Resources, Project Management, Consulting and Development to Customer Relationship
Management (CRM). Depending on their access rights, users have access to all the critical information they need to make smart business
decisions. ProjectManagement is not only an easy-to-use and affordable solution, but also highly customizable and feature-rich.
Project Management is distributed internationally and is available in different languages. The solution is delivered by a network of qualified business partners that distribute the software and provide local service and support. For this reason, Project Management already has nearly 4,000 users worldwide!
For more information, please contact Blue Ocean Systems Pte Ltd at:
www.BlueOceanSys.com.sg
Tel +65 63977258
We love to hear from you. Thank you.
Creating a mobile enterprise application business case.DMI
Enterprise mobility is one of the most exciting opportunities within the workplace these days because of all the change management opportunities it provides organizations. There is a real paradigm shift occurring in terms of how organizations are looking at their business processes and how they can change – really CHANGE – them with mobile enterprise applications.
This 3 part series will guide you and your enterprise through:
1. Developing an actionable mobile enterprise application
strategy
2. Creating a mobile enterprise application business case
3. Choosing the right Mobile Enterprise Application Platform
(MEAP) partner
Mastering Service Management Top Software Solutions for Every Business.pptxGenic Teams
we will explore the world of management software and discuss the top solutions available to help businesses master their service operations. Whether you’re in field services, IT, or any other industry, finding the right software can revolutionize your approach to service management and mobile workforce management.
Smart Grid Operational Services: Selecting the Right Mobile SolutionCapgemini
Whether you manage field service operations within the utilities industry or some other large business operation, a mobile computing solution can strengthen your field service capabilities, lower your operating costs and improve customer service.
With mobile devices in hand, field technicians, engineers and supervisors alike discover that information flow increases and costly data entry errors become issues from the past.
The mobile computing market abounds with “cool” devices, but embracing innovative technology alone can easily distract an organization from finding an intelligent mobile solution that will ultimately meet the needs of its users.
In other words, preparing for the technology is every bit as critical as selecting it.
This paper describes the 3 stages recommended for deciding on, and ranking the importance of, available solution options, and how proper planning can improve the total cost of ownership (TCO) of the solution. It also reviews common obstacles that impede deployment and thwart a positive return on investment.
Welcome to our comprehensive guide on how Area Service Apps can revolutionize your business workflows and take your field service operations to new heights. In this PDF, we delve into the power and potential of Area Service Apps, showcasing how these cutting-edge solutions can optimize your workflows and boost overall efficiency.
Enterprise mobility, strategy and execution approachRapidValue
Driver’s of Enterprise Mobility
Current Landscape
Mobile 1.0
Mobile 2.0
Mobile 3.0
Why do we need mobile strategy for enterprise
More penetration of smart devices
Rapid Deployment of BYOD
Need Real-Time information by CXO’s
Business Benefit Drivers of Enterprise Mobility
Approach to Enterprise Mobile Strategy
Identify Mobile Infrastructure & Security Requirements
Understand the Challenges in Enterprise Mobility
Identify Business Functions to Mobilize
Prioritize Requirements
Prioritize Applications
Calculate Return Of Investments (ROI)
Decide on the Application Framework & Technology
Technology Considerations
Execute and Deploy the Mobile App
Support and Maintain Mobile Applications
Mobilizing Enterprise Systems
Typical Components of Enterprise Mobile Systems
Enterprise backend system
Mobile Middleware
Mobile Application
Extending Oracle ERP to Mobile
Typical components of Oracle Mobile Suite
Oracle Apps ERP system
Oracle Fusion Middleware
Mobile Application
About Oracle ADF Mobile Application
Cross-Platform Development Framework
Benefits of Oracle ADF Mobile
The OpenText™ AppWorks™ Platform is the ideal solution to build new business applications and new business processes faster and in a simplified way. The solution leverages prior investments in enterprise software and legacy systems to bring together all existing IT assets and empowers the organization with the ability to monitor the entire enterprise under one platform.
How to get more organic links from your content GetApp
There are a myriad of Google ranking factors. One of the most valuable ranking factors are backlinks. But what's the best strategy to get backlinks?
3 Do’s & Dont's of gaining backlinks & the best way to create content that’ll land you organic links
https://lab.getapp.com/how-to-get-more-organic-links-from-your-content/
Gartner Symposium 2016 Roundup: Key Trends for Small BusinessesGetApp
If you’re a small business then the Gartner Symposium 2016 probably wouldn’t be the first place you’d look for advice on what technology you should implement or what trends you need to take note of.
While Gartner is known for its expertise in the enterprise market, on the other hand GetApp – a Gartner company – specializes in helping small businesses select the cloud-based solution that is right for their situation.
As such, we scoured Gartner’s 2016 Symposium in Barcelona to bring you the key trends and how they will be relevant for your small business.
Rise of the smart machines: Gartner’s top tech predictions for 2016GetApp
Robots, cognitive computing, smart machines, and a new internet of things architecture are only a few of the highly digital shifts that businesses can expect to see in the coming years.
You’ve built a beautiful eCommerce store to sell your awesome products. Phew, hard part over you think, now all I have to do is sit back and watch the sales roll in. But nobody is visiting your site. And when they do get there, they leave without buying anything.
Here at GetApp we’ve put together 10 tips to help you promote your eCommerce store to get those visitors through your (virtual) doors and racing to the checkout.
The IT service and network management market is rapidly changing. Just a few years ago, these types of software solutions were not available to SMB due to the complexities and lack of infrastructure to support the software and price
barriers. ManageEngine has solved this problem by bringing an enterprise level tool to any organization with network
management requirements.
The Most Important Online CRM and Social CRM Apps - InfographicGetApp
This infographic locates some of the most important solutions in CRM and Social CRM on a map and uses publicly available information to explain how they vary in terms of company size, popularity, social media presence, ease of integration, trust factors and mobile applications availability.
The need for e-mail campaigns is a necessity for any companies marketing strategy. It has proven to be the way to reach target markets, create demand, and ultimately drive revenue into a company. With Pinpoint software the method of e-mail marketing is now streamlined into a process with rich content and the ability to measure a campaigns success. With behavioural targeting, Pinpointe can acquire information from prospects which can be used to refine future campaigns. Pinpointe has taken tasks big and small of the e-mail marketing process and automated them through their tool making this job easier for marketers and marketing teams.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
Accelerate your Kubernetes clusters with Varnish Caching
Synchroteam Workforce Management Analyst Review
1.
Features:
Job Management, Planning and Dispatch, Mapping, Customer
Management, Job Reporting
Industry:
Non Specific
Customers:
Small Medium and Large Business
Geography:
All markets
Languages:
English, French
Cost:
Starts from $38 / month – 14 days trial
Review methodology
This review constitutes an analysis based on a product demonstration and software review by qualified system software
experts at Eval‐Source. The demonstration Eval‐Source received from the vendor was based on its own custom vendor
script, designed to validate and/or disprove vendors’ claims. The script was specifically prepared to identify
functionalities and form an impartial analysis and software review for a Mobile Workforce Management Solution.
Business Problems Addressed
The onset of mobility permeating rapidly into the workplace causes many unforeseen challenges for organizations.
Managing workforce, devices, applications and security are posing new hurdles for organizations.
Mobile workforce management, simplification of common procedures, optimization of costs and streamlining of
disparate workflows and processes are all areas where organizations can face challenges when they have a mobile
workforce. New solutions that enable field service management and mobile operations, pinpointing employees in
remote locations, service dispatch management, job management, time management scheduling and forecasting can
pose difficulties for organizations that are not ready/equipped to fully utilize technology to maximize operations. These
new software solutions enable organizations to leverage technology to gain a complete view of their mobile workforce
and provide visibility into field operations. However, companies often struggle to manage their mobile workforces and
processes, as data is not always readily available. Synchroteam provides the mobile business intelligence required for
organizations to streamline and maximize mobile procedures and field service operations.
New solutions that incorporate several areas of technology and that unify the various areas of mobile workforce
management solve many of these problems and maximize efficiencies throughout an organization. Cloud solutions are
being utilized effectively by organizations to remedy operational pains and have allowed an easy point of entry.
Traditionally, mobile workforce, device management and workflow management for field service has required various
different and costly applications. Many of these procedures are not always logged or tracked in one system; instead,
these solutions solve such problems by combing/combining? a platform to correlate all mobile transactions and
Synchroteam Product Review 20/02/2012
2.
procedures. The data provided offers companies a reference to performance and information provided for forecasting
and planning.
The cloud has increased competition. Vendors now offer several delivery options to cater to organizations, which have
drastically reduced entry costs for many companies in this space. These solutions have combined several hard‐to‐
manage areas from which organizations that require mobile workforce management can benefit.
Target Market
The Synchroteam application targets all sizes of organizations from small to enterprise. The pricing model drastically
simplifies point of entry for smaller companies. The depth of solution and the convenience that be gained by use of
mobile workforce management makes it a good fit for larger organizations that have a large mobile workforce.
Operations management, field service management, inventory tracking, dispatching and scheduling, enablement of
employee feedback and regulatory compliance are all areas in which companies can make significant gains by adopting
this type of software. Typical users include operation managers, field service managers, customer service managers and
dispatch and scheduling coordinators.
The Synchroteam software application mainly targets organizations in utilities, maintenance pharmaceuticals,
telecommunications, transportation/logistics and the delivery industries. Within each of these verticals, specific mobile
workforce requirements, regulatory compliance, special industry processes and operations apply. Synchroteam is a
genuine SaaS application that can be delivered entirely over the net using a web interface and suits larger organizations.
A local, on‐premise version is available for companies that require these application types, and is usually the preferred
option for fortune 500 companies. Organizations with < 500 employees can select the cloud‐based option, while
organizations of > 500 can opt for a private cloud or complete on‐premise solution.
Versatility is increased due to the different languages in which the application is available: English, Spanish, French and
Romanian – with new languages soon to be added. For organizations that support multiple OS’ for mobile devices, the
Synchroteam application is available for Android, iPhone/iPad and Blackberry devices.
Pricing Model
The Synchroteam application is available as a fully functional suite with full capabilities that offers users two options.
For organizations < 500 users organizations are charged $38 month, while organizations with over 500 users qualify for
special pricing.
The application includes complete functionality no varied editions and no additional modules are offered as it is a
complete mobile management workforce and resource management solution. It is worth nothing that this solution
includes several deployment options. Although it is a SaaS application, larger companies can choose to deploy the
Synchroteam Product Review 20/02/2012
3.
application as a private cloud or a completely on‐premise solution, in which security is more closely regulated.
Organization Size
Upto 500 users ‐ $38 month per user
Greater than 500 user ‐ Discounted pricing
Functional Analysis
The Synchroteam application has several major functional areas, including: dashboard, job management, planning and
dispatch, mapping, customer management and job reporting. The various areas of the application provide organizations
with a platform from which to manage the diverse areas of mobile workforce management.
Dashboard ‐ As the name implies, this is the section of the application that permits customers to customize
their Synchroteam application. The dashboard provides the customer with real‐time updates of past
performance and upcoming events, along with current job stats. The dashboard provides a springboard from
which companies can compile information about their company and can determine how to tweak and adjust
their operations to maximize revenues and reduce expenses.
Planning and Dispatch ‐ This section of the application permits a complete view of operations with complete
visibility of jobs and length of service call durations. The calendar type interface allows automatic rescheduling
by incorporating drag and drop options that can be used to change any job and schedule. Switching assignments
and changing duration and equipment for each job can be easily reassigned without having to alter the job
content and attributes.
Job Management ‐ Instead of featuring a long list of jobs as the status update, Synchroteam organizes jobs into
categories according to status. Status categories include: current jobs, overdue jobs, upcoming and recurring
jobs and jobs pending scheduling. Further category distinctions include: scheduled/created, synchronized,
started, suspended, ended and validated. The figure below outlines Synchroteam job management and
planning functions.
Synchroteam Product Review 20/02/2012
4.
Mapping ‐ This section of the application allows users to track mobile personnel location and planned routes.
The map view interface quickly identifies technicians, pinpointing where they are located so that companies can
efficiently dispatch the most appropriate and closest technician. The graphic interface rapidly registers the
proximity of the staff in relation to the customer issue. Due to the GPS‐enabled mobile devices mean technicians
can be dispatched directions and routes with the real‐time location feature.
The offline mobile client is compatible with Windows mobile, iOS, Android and Blackberry. The figure below
displays how technicians can be tracked in relation to the call, which aids in dispatching management.
Synchroteam Product Review 20/02/2012
5.
Customer Management ‐ Customer lists can be kept in a single place. The client database allows import or
export of customer data to and from other systems. Clients can be categorized by status, locations, equipment
and customer type. Past customer history and related customer, attributes can also be displayed.
Job Reporting ‐ Synchroteam accommodates any number of templates that can be customized to how an
organization reports its work and what is tracked. Each report contains accurate information from a business
and provides the intelligence to support subsequent decisions. Templates can be easily modified to
accommodate unique workflows and tracking specificities.
Customization ‐ The Synchroteam application can be tailored to how a business is run. Practically every aspect
relating to the customer, job, status, materials, services, sales taxes, outages, clients, job types and account
types is customizable.
The Synchroteam application allows organizations to customize the software to their specific needs. All aspects of
mobile workforce management, including client management, resource management, job management, mobile access,
administration and configuration and API access are all areas of the application that can be customized. Various
configurations can be reported as there is a full reporting feature built‐in to the application. Companies with specialized
requirements can take advantage of the flexible configurable workflows to maximize the use of the application. The
depth of detail that the workflows can provide to operational processes includes: approvals, inventory control, reporting
of usage on materials and enhancement of workforce inputs, while having no restriction in hierarchical workflow.
Synchroteam Product Review 20/02/2012
6.
The extensive customization factor allows companies the range and flexibility to specifically tighten operational
efficiencies by using the application to run the mobile aspects of the business.
The level of detail provided by the application encompasses? many verticals outside the targeted areas and various
configurable scenarios that can cater to other operational models. This application reduces and simplifies operations
that were formerly paper‐ based processes and automates multiple workflows and procedures into one area. For
example: companies can upload information to Synchroteam and the mobile workforce can easily access the
documents, procedures and protocols through their mobile devices. Another area where companies have made
improvements is the ability to upload a catalog of skus and/or parts. This enables the technician access to further
documentation or aids procurement should parts need ordering from the field.
The verticals targeted by Synchroteam can greatly simplify the operations of pharmaceutical, transportation/logistics,
utilities, telecom, maintenance and delivery firms. These verticals have customized the application to their specific
needs. A few examples of how Synchroteam can be used are detailed below.
Pharmaceutical
• Where organizations need to track and trace medical equipment, hazardous material and sensitive
medicines and medications
• Where signatures and responsibilities are transferred to owner
• Industries where regulatory compliance is an issue, e.g. medical equipment
Transportation
• Scheduling of mobile workforce
• Dispatch automation
• Container/inventory tracking
Utilities
• Mobile Workforce management – remote and local
• Service delivery
• Job scheduling
• Multi technician jobs
• Job tracking
• Skill matching: issues to expertise
Maintenance/Delivery
• Inventory management
• Customer management
Synchroteam Product Review 20/02/2012
7. • Route scheduling
• Service catalog replenishments
Technical Analysis
Web browser optimization: Chrome, Firefox, Internet Explorer, Safari
OS required: Devices running Android 2.x + , iOS 4.x + , Blackberry 5.0
DB required: None
API’s provided: Yes
Security practices include: Business continuity, Redundancy
The Synchroteam application can be integrated to any CRM or ERP via the API and for data migration through csv files.
Many implementations take under a week, which includes training, data migration and setting up the mobile clients,
configuration and creation of job templates as typical go‐live actions that companies deploy for this application. The
application is SSL encrypted and is ISO 27001 certified. The security extends to application management and session
management and has two major releases per year. The application is customizable by the vendor and the organization.
Virtualization services are available for larger organizations with over 500 users.
Synchroteam Product Review 20/02/2012
8.
Concluding Remarks
Synchroteam is an application that maximizes companies’ capacities to manage their mobile workforce and resources.
Synchroteam targets utilities, maintenance/delivery, transportation, pharmaceutical and telecom. The application is
also capable of adapting to smaller businesses. Synchroteam can also be used by professional service organizations with
satellite offices. These organizations can utilize the mobile capacity to maintain connectivity and ease administration.
The application caters to many industries. The application can be customized due to its flexible workflow capacity. This
workflow can be tailored with templates from the application itself or those applicable to your specific business.
Organizations can use the Synchroteam application to optimize costs per revenue, immediate invoicing and inventory
management. A range of services and workflows offers a flexible application that can accommodate various different
types of businesses and ways in which to personalize their mobile workforce and mobile resource management.
The application’s ease of use, good customer support, lack of contract termination or set up fees can greatly maximize
operational efficiencies for companies. It is also a multilingual mobile cloud solution. The pricing model is very simple:
$38 month for up to 500 users. Companies with a larger number of mobile users (500 +) qualify for a discount. The
application includes all functionality as there are no different editions and no additional modules offered within this
complete mobile management workforce and resource management solution. It is worth noting that solution has
several deployment options. Although it is a SaaS application, larger companies can choose to deploy the application as
a private cloud or completely on‐premise solution, in which security is more closely regulated.
Synchroteam solves of the challenge of mobile workforce management by providing organizations with a customable
workflow to specifically address their needs. By combining several areas that were previously difficult to track, it
eliminates paperwork and automates processes so that companies can maximize efficiencies and streamline procedures.
The flexible nature of the application means that companies that change structure or continually modify and update
procedures can embrace business agile/ agile business software that adapts to their needs through customization.
Synchroteam Product Review 20/02/2012
9.
About GetApp.com
http://www.getapp.com
GetApp.com is a business software app store for buyers of enterprise applications. It offers a simple way for buyers to compare and evaluate
applications and a low cost channel for providers to be found online. Software buyers come to GetApp.com for the convenience of researching
enterprise applications in one place. Application providers come to GetApp.com to reach out to a worldwide audience of active buyers, receive
qualified traffic to their website and sales leads relevant to their target markets. GetApp.com also operates AppDoubler, a software partner
network dedicated to Cloud applications, where vendors offer affiliate opportunities to re‐selling partners. Please visit www.getapp.com
and www.appdoubler.com for more information.
About Eval‐Source
http://www.eval‐source.com
Eval‐Source is a consulting firm that provides enterprise software selection and strategic technology consulting services for organizations. Our
consulting practices encompass cloud and on‐premise software evaluation services, ERP, Supply Chain strategy, social media and technology
consulting. Eval‐Source is an industry leader in the analysis of software technology and our thought leadership has placed us in the elite of
consulting/analyst firms. What sets us apart is our unbiased best in class consulting services that provide our clients with value, direction and
success in selection, planning and infrastructure planning of their technology systems. Eval‐Source can assist organizations in any phase of their
selection process
Synchroteam Product Review 20/02/2012