Swivelscript is a software developed by super::tec to automate tasks across different customer service and order management applications. It monitors user activity, activates and copies data between applications, and automates user actions through keyboard and mouse macros. This helps free users from repetitive tasks, guides them through various applications, and breaks down barriers between desktop and web systems. As a result, users and businesses can gain efficiencies while maintaining existing desktop investments.

1. Swivelscript by

2. about super::tec founded in 2010 10 years of contact center experience 20 years of software development developed Swivelscript

3. status quo Reliance on swivel chair integration between OSS & BSS. Relying on the user to: repetitively copy & paste data run repeated manual look-ups use process manuals memorize application sequence between key screens within and across applications collate data across windows

4. cause Systems built around functional domains - not user tasks. Order Management CRM Sales Trouble Tickets

5. implications Cost of swivel chair integration is especially high in the contact-center due to: time being spent on systems instead of customers increased AHT, reduced customer satisfaction lack of process visibility unable to measure performance lack of process enforcement reduced up and cross sales, reduced compliance high error rate lost sales, decreased FCR

6. example Broadband Fault Repair CTI CRM Billing Order management Order Provisioning Network status Network diagnostics Self Diagnostic KB Router KB

7. no single solution Difficult to fix using available integration approaches due to: lack of actionable data mix of technologies on the desktop: green, thick & web mix of off-the-shelf and in house built systems mix of owners: LoB, IT, Service Providers, Outsourcers high application count per user activity

8. Swivelscript fixes this Swivelscript’s 3 core capabilities: monitor user activity application activation, copy & paste control the desktop hide & show applications, alert and guide the user automate user actions keyboard & mouse macros All driven from Javascript.

9. Swivelscript - demo http://www.swivelscript.com/#demo

10. benefits Swivelscript technology: frees users from repetitive and error prone copy and paste operations guides the users through the maze of applications breaks down the barrier between the desktop and the web

11. results With Swivelscript technology: users are more efficient in carrying out their daily tasks IT leverages years of desktop investment, while benefiting from the move to web technology business gains transparency and control over their processes Only £10 per user per month!

12. Q&A contact me on edwin@supertec.eu