Swapping your software won’t fix poor user adoption

© 2019 AppLearn® All rights reserved
Swapping your software
won’t fix poor user adoption

We see it time-and-time
again, businesses
struggle to capitalize on
the benefits of their digital
transformation (DX) once
in the Post-Go-Live stage
of the project.

“75% of digital transformation projects don’t
deliver their intended value.”
Gartner

Organizations usually believe the fault lies in the
technology, in an attempt to resolve their issues
the software is swapped out for yet another
alternative, however, this changes nothing.

Why does this viewpoint exist?

When a digital
transformation project is
struggling, often the blame
falls on the technology;
however, we found from
our years of experience
that the software is not
causing the issues, rather
employees lack the
correct support.

“When it’s a change management effort, the technology part is
easy, it’s the people piece that becomes challenging.”
Matt Burns, Global HR Executive

Employees either struggle to adopt the
new technology or simply choose not to
use it. Do organizations address the
adoption issue? In most cases, no,
instead the software is replaced.

How can the lack of adoption be fixed?

First and
foremost, a
mindset shift
must occur.
© 2019 AppLearn® All rights reserved© 2019 AppLearn® All rights reserved

IDC found in a recent study that the software
was the least important barrier to a successful
digital transformation project, to ensure success,
place a greater focus on the changes in strategy,
culture, behavior, processes, and skills.

What focus is needed on these
different barriers?

Strategy: Is your digital
transformation project a
change in strategy for the
organization and the
employees interacting
with them?

Culture: Does the
digital transformation
change the way things
have always been
done?

Behavior: Are you
implementing a digital
technology that will require
people to behave
differently?

Process: Will the digital
transformation require
an amendment to
existing processes or
introduce new
processes?

Skills: Does the
transformation require
your employees to adopt
new skills to execute
tasks?

The key takeaway to remember is that
technology is only one small part of a digital
transformation; therefore, simply swapping
your software will not solve your issues.

Don’t continue to make the same mistake, to
create a successful enterprise-wide change
you must support all the affected areas.

Let’s connect

Swapping your software won’t fix poor user adoption

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