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SVM Global_A Detailed Look At Our Services.PPTX
- 1. Global More than just a gift card provider
- 2. Who are we? The worlds leading reseller and distributor of corporate gift cards, e-codes and gift vouchers into the B2B and corporate gifting market. UK Head Office US Head Office Global
- 4. Global 500 Plus Brands Worldwide Click to discover more
- 5. Face Value Sales 2014 2015 29.61% Increase in 2015 1 million gift cards 600,368 digital e-codes 560,000 orders 280,000 cards £33 million in new card load value £30 million in reload value 2015 Figures 2015 Global
- 6. Quality & Accreditations The best people Robust & secure operational systems Innovative solutions Clear processes In-depth knowledge & understanding of our clients requirements Access to relevant Management Data & MI Secure physical & digital fulfilment facilities Industry accreditation We understand that to deliver great service it must be underpinned by Global
- 8. Global Our Approach Every client is different but typically as sales and distribution volumes increase clients look to more innovative and technology led solutions as it helps Reduce the administrative burden Reduces errors Increases Data & MI insights Increases quality Increases customer satisfaction Increased choice Decreased carbon footprint Decreases exposure to lost & stolen Transactional Technology
- 9. Global Your Options Bulk Fulfilment Individual Fulfilment Voluntary Benefits • One Stop Shop • Paper Vouchers, Gift cards & Digital Codes • Secure delivery • Dedicated support • Solutions available to grow as you do • Access to over 70 UK Retailers • Secure ordering via FTP/API • Reduced programme administration • Personalised collateral to support your programme • Paper Vouchers, Gift cards & Digital Codes • Secure order transfers and shipping confirmation • Dedicated support • Reporting & MI available • Low cost • Card reloads • Secure web portal • Great brands • Great Savings • Easy to use • Secure check out • Mix & Match orders & reload existing cards • Apply your brand to the website • Participant administration ensures use is limited authorised users only
- 10. Global Bulk fulfilment Bulk fulfilment Integration with FTPs & API for secure order processing Over 80 UK & ROI Retailers Gift Cards, Paper and Digital codes Secure delivery Single or Multi site delivery Dedicated Account management & Customer Services Easy to setup Competitive savings Secure ordering Multiple reward formats Multi site delivery Dedicated account management Benefits
- 11. Global Individual fulfilment Individual fulfilment Integration with FTPs & API for secure order processing Over 80 UK & ROI Retailers Gift Cards, Paper and Digital codes Secure delivery Delivery direct to the end user Dedicated Account Management & Customer Services Easy to set up Competitive savings Secure ordering Multiple reward formats Participant orders fulfilled by SVM direct to end users Dedicated account management No stock management Only use what you need – improved cash flow Tailored solutions Benefits
- 12. FTP Global
- 14. API Global
- 16. YourHub Global
- 18. Which integration method is right for you? Global
- 19. Integration Methods FTP Your Hub API Key Benefit Enables automation of file transfers Self service made simple- ideal for businesses without tech time Enables automation of file transfers Considerations Don't get live feedback on errors within the files Enables 'self service' and requires user interaction Technical development and setup time required Best for….. Daily orders - bulk and individual fulfilment Daily or occassional users - bulk and individual orders Large volume individual fulfilment requiring complete automation. Ability to see order status? Order reports are generated daily in CSV format or can be viewed in an on-line web portal Yes - via on-line web portal Order reports are generated daily in CSV format or can be viewed in an on-line web portal Upload for bulk and individual orders accepted? Yes Yes No Ability to access retailer information? Access through Your Hub if required Yes Yes Tech integration needed for set up? Yes - relatively simple Yes - but very simple Yes, the client and SVM will need to pend time establishing protocols Automated process? Partially No - it requires an authorised user to upload orders and manage Yes Payment methods? Float or Credit account Float or credit account Float or Credit account Set up time to get started? 5 working days 5 working days 15 working days Billing and invoicing method Invoices sent weekly by our Finance team Invoices sent weekly by our Finance team Invoices sent weekly by our Finance team Account management support? Yes - Account Exec / Manager Yes - Account Exec / Manager Yes - Account Exec / Manager
- 21. Global Despatch Letters It is possible to add a black & white logo to this area of the despatch letter @ 256px resolution preferably. This is a fixed field and only the font size and the recipient greeting can be changed i.e. Dear / Hello. This area can have any information added that may be relevant to the client programme i.e. programme rules, hotline telephone numbers etc. This is a fixed field and is where the products being dispatched are recorded. This area can have any information added that may be relevant to the client programme. Typically a fixed field as it covers card activations and T&Cs – minor amendments can be made. 2 1 3 4 5 6 Certain elements of the fulfilment process can be personalised and branded
- 22. Global Digital eCodes Certain elements of the fulfilment process can be personalised and branded Full HTML design templates to ensure that participant continuity and brand recognition is consistent throughout their reward journey Our standard process for issuing digital codes is to utilise a very simple text based template with an HTML footer Whilst our standard template can be fully branded, our clients also have the opportunity to provide 1 2
- 24. Global Lost and Stolen Now and then your programme may experience some lost or stolen issues… Existing client issuing - 16,000 cards per year – Spend £2million (cards + loads) 0.5% Lost & Stolen Cause 84 Cards lost Programme Tried to load a card issued through another scheme Lost in Post or Stolen whilst in transit Lost by participant and replacement card issued
- 26. Voluntary Benefits Participants can order new cards, codes and vouchers or top-up an existing gift card Choose from Over 80 UK & ROI retailers Participants can mix and match their selection Secure web portal for participant access Participant order is delivered to their chosen delivery address Participant makes payment using debit or credit card Benefits • Easy to setup • Great savings • Easy to access • Multiple reward formats • Participant orders fulfilled directly by SVM direct to participants • Dedicated account management & Query Management • No stock management • Add and remove access for participants • Branding available • Payments processed by SVM Global • Catalogues can be tailored for specific audiences Voluntary Benefits Global
- 27. Your logo here 1 2 3 Personalised Branding Available Easy to register and login Narrow search available from category to gift type Global
- 28. Find out more about the product from the description Check Terms and Conditions before purchasing To purchase an item: Enter the value & quantity that you desire. Add the item to basket Then choose to continue shopping for other products or head to the check out to make payment. Gift cards previously ordered through the Voluntary Benefits platform or a reward programme supported by SVM Global can quickly and easily be reloaded. Did you know… Our Management Information shows that 36% of cards are reloaded through benefits and consumer loyalty programmes Global
- 29. Bravo Global
- 30. Bravo rewards platform BRAVO A wide range of gift cards, vouchers & digital codes. Branded website for redemption & issuance Manage your scheme administrators quickly and effectively Fast & simple management of rewards Participant order is delivered to their chosen delivery address Participant can add payment if they wish to add to their reward value Global
- 31. Global
- 32. Rewards are issued electronically and the e-mail template & design style can be changed to suit your requirements The message is personalised and you can provide additional information as to why the reward has been issued i.e. Birthday, Recognition, Sales incentives, dealer awards etc Click to redeem and use PIN given in email To access the redemption website the reward recipient must enter their unique PIN number Global
- 33. Select what Gift Card or eCode you wish to redeem your code on then go through to check out The reward recipient will be required to provide a delivery address, this can be either – • An e-mail address for the delivery of digital awards • A postal address for the delivery of physical products SVM Global upon receipt of delivery information will fulfil the order as per the agreed SLA’s A message will appear confirming that redemption was successful Global
- 35. We would welcome your feedback and look forward to understanding your requirements in greater detail We would recommend - • Review of solutions presented and available from SVM Global • Establish most appropriate solution for you the client • Review costs provided • Next steps - • Time scales? • Preferred solution? • Sensitivities – • Commercial • Operational • End User • Client Global
- 36. Thank you Global Paul McRae Business Development Director E: paul.mcrae@svmglobal.com T: 07540 105197 www.svmglobal.com