Sustainable Business by Inspiring Ethics tommytuomaala.wordpress.com www.firmuspondera.fi

1. Sustainable Business bySustainable Business by
Inspiring EthicsInspiring Ethics

2. Pay What You WantPay What You Want
 Ancient form of customer interactionAncient form of customer interaction
 Street performing artist vs. viewerStreet performing artist vs. viewer
 1984 "Pay What Your Heart Feels" initiative was1984 "Pay What Your Heart Feels" initiative was
started at Annalaksmi Restaurant at Bangsar, Kualastarted at Annalaksmi Restaurant at Bangsar, Kuala
Lumpur, Malaysia, inspired by Swami ShantanandaLumpur, Malaysia, inspired by Swami Shantananda
Saraswati.Saraswati.
 2003 Restaurants One World Everybody Eats, in Salt2003 Restaurants One World Everybody Eats, in Salt
Lake CityLake City

3. New CustomerNew Customer
? ! High prize for imagined satisfaction
! Correct price for wished satisfaction
! Low prize for disatisfaction
?
?

4. Customer InteractionCustomer Interaction
1.1. CustomerCustomer
expresses what myexpresses what my
servises are worthservises are worth
2.2. We acept termsWe acept terms
and engageand engage
theraphy sessiontheraphy session
(Welness Index)(Welness Index)
1.1. Customer paysCustomer pays
acording toacording to
experiencedexperienced
satisfactory levelsatisfactory level

5. Customer InteractionCustomer Interaction
X = Y ?X = Y ?
1:11:1

6. Customer InteractionCustomer Interaction
1.1. Valuation ofValuation of
servisesservises
2.2. ServiceService
3.3. Level of satisfactionLevel of satisfaction
Differeance explained:Differeance explained:
!!++
Corfirmation for whatCorfirmation for what
I am doing is rightI am doing is right
!!--
explanation for whatexplanation for what
went missingwent missing

7. Customer InteractionCustomer Interaction
The prise floats accordingThe prise floats according
to market valueto market value
For each time the prisingFor each time the prising
will be suitable inwill be suitable in
your life situationyour life situation
For those who are unableFor those who are unable
to repay me forto repay me for
servises.servises. ShareShare
CharityCharity programprogram
may be implementedmay be implemented

8. Customer InteractionCustomer Interaction
ETHICSETHICS
The customerThe customer
acnowledge my needacnowledge my need
to obtainto obtain
sustaineablesustaineable
business and earnbusiness and earn
my livelyhoodmy livelyhood
The customer may trustThe customer may trust
no foul play isno foul play is
engaged and he willengaged and he will
get what he pays forget what he pays for

9. Goal of customer InteractionGoal of customer Interaction
?
! Close the gap to a satisfied customer.
The more information is gained the better service am I
able to provide for the customer
?
?

10. Welness IndexWelness Index
A questionaire inspired by Bhutans GNHA questionaire inspired by Bhutans GNH
indexindex
Focuses onFocuses on
Mental-Mental-
Physical-Physical-
Social-Social-
Nutritional-Nutritional-
WelnessWelness

11. Welness IndexWelness Index
 It starts healing prosessesIt starts healing prosesses
 Asist me in my work to gain earlyAsist me in my work to gain early
indications on what zones to focuse onindications on what zones to focuse on
 Gives an aproximated value of welnessGives an aproximated value of welness
 Mental awarenes to improve own status ofMental awarenes to improve own status of
welness from one value to anotherwelness from one value to another
 A timeline of welness developementA timeline of welness developement
 Coaching when neededCoaching when needed

12. Share CharityShare Charity
““Share Charity by donating of the skills of own tradeShare Charity by donating of the skills of own trade
to local community thru healing experiences.to local community thru healing experiences. ””
ZonetherapyZonetherapy
Welness IndexWelness Index
Nutrition educationsNutrition educations

13. Share CharityShare Charity
When a valued resource is uncut by money it also givesWhen a valued resource is uncut by money it also gives
sustainability to our environment.sustainability to our environment.
 We don’t need to use CO2 to transfer own time into laborWe don’t need to use CO2 to transfer own time into labor
 where after into money witch iswhere after into money witch is
 donated away to an organization,donated away to an organization,
 no external organization need to administrate the moneyno external organization need to administrate the money
andand
 no one need to purchase something forno one need to purchase something for
 someone else.someone else.
You donate time and skill directly to a need in your immediateYou donate time and skill directly to a need in your immediate
area code.area code.

14. Share CharityShare Charity
A common cause and a higher purpose toA common cause and a higher purpose to
inspire everyone to shareinspire everyone to share
Inspire organizations to donate of own line ofInspire organizations to donate of own line of
work to local communitieswork to local communities
Inspire individuals to give of own resources forInspire individuals to give of own resources for
someone in greater needsomeone in greater need

15. Share CharityShare Charity
Lets start theLets start the
movement!movement!