The document discusses demand, delivery, effectiveness, velocity, accuracy and presentation. It states that customers purchase products, consumers utilize products, and customers become consumers when a product is demonstrated. It also discusses perfecting gifts and service to fulfill customer demand and better customers. Additional topics covered include workplace relationships, communication, personal growth, and community service performed out of love to meet community demand. Lastly, it states that community service can make one rich by being cognizant of who you are, supplying demand, and being in touch with the community.