Susan day
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This document discusses defining key elements of an effective crisis communications plan, including defining the crisis response team members and their roles, identifying all potential crises and stakeholders, categorizing different types of crises, integrating the crisis communications plan with the crisis management plan, outlining the process for initiating and implementing the plan during a crisis, and planning follow-up evaluation and preparation for the next crisis.
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Susan day
This document discusses defining key elements of an effective crisis communications plan, including defining the crisis response team members and their roles, identifying potential crises and stakeholders, categorizing different types of crises, integrating the crisis communications plan with the crisis management plan, outlining the process for initiating and implementing the plan during a crisis, and planning follow-up evaluation and preparation for future crises.
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This document discusses various aspects of globalization including economic, technological, cultural, political, and military dimensions. It provides examples of each, such as multinational corporations representing economic globalization. Technological globalization is exemplified by the growth of the World Wide Web. Hollywood movies spreading American culture globally illustrates cultural globalization. The United Nations and its member states demonstrate political globalization. Alliances like NATO and the proliferation of weapons show military globalization at work.
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The document provides an overview of an Android development lab conducted by Mr. Prajyot Mainkar. The lab covers key topics in Android app development like app fundamentals, user interface controls, text controls, graphics and styling, selection widgets, and different app types. It also discusses Android OS flavors like Jelly Bean and features such as Google Now, talk to text, smart app updates, Project Butter, and more. The document demonstrates concepts like TextView, EditText, ImageView, CheckBox, Button, RadioButton, ToggleButton, and different layouts including linear, relative, frame and table layouts.
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Crisis management involves preventing crises from becoming catastrophes through planning and coordination. A crisis is defined as an event that threatens vital interests and demands rapid decision making. While crises are unlikely, their impacts can be high. Effective crisis management requires defining roles, creating communication plans, and conducting training before a crisis occurs. During a crisis, clear, consistent messaging and flexibility are important. After a crisis, lessons should be learned through analysis to update plans. Preparation is key to effective crisis response.
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This document discusses crisis management for events and provides guidance on crisis planning. It notes that the organization plans up to 30 events per year with 100-150 attendees on average. It defines a crisis as a difficult decision that must be made. Effective crisis planning can help avoid and react to problems through contingency planning and learning from other organizations. A crisis plan should outline operational response procedures and communication strategies. The key stages of crisis management include pre-crisis planning to minimize risk, managing the actual crisis by appointing a coordinator and response team, and post-crisis evaluation and communication. Effective communication during and after a crisis is also emphasized.Crisis management and Social Media Crisis Management
This document discusses crisis management. It defines a crisis as any situation that threatens harm, interrupts business, or damages reputation. It provides examples of different types of crises including natural disasters, technological failures, confrontations, malevolent acts, organizational misdeeds, and more. The document outlines the objectives of crisis management as reducing tension, demonstrating expertise, managing resources, and controlling information flow. It also discusses challenges in crisis decision making and provides tips for effective crisis communication.
Crisis management
Crisis management involves recognizing potential crises, preparing response plans, and responding quickly and effectively during a crisis to minimize damage. A crisis is defined by elements of threat, surprise and short decision time. Common crisis types include natural disasters, economic downturns, and business or personal issues. Effective crisis management has objectives of reducing tension, demonstrating expertise, controlling information flow, and managing resources well. Key steps include containing the crisis, resolving underlying issues, and learning lessons to apply to future crises.
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Susan day
This document discusses defining key elements of an effective crisis communications plan, including defining the crisis response team members and their roles, identifying potential crises and stakeholders, categorizing different types of crises, integrating the crisis communications plan with the crisis management plan, outlining the process for initiating and implementing the plan during a crisis, and planning follow-up evaluation and preparation for future crises.
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The document provides an overview of an Android development lab conducted by Mr. Prajyot Mainkar. The lab covers key topics in Android app development like app fundamentals, user interface controls, text controls, graphics and styling, selection widgets, and different app types. It also discusses Android OS flavors like Jelly Bean and features such as Google Now, talk to text, smart app updates, Project Butter, and more. The document demonstrates concepts like TextView, EditText, ImageView, CheckBox, Button, RadioButton, ToggleButton, and different layouts including linear, relative, frame and table layouts.
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Crisis management involves preventing crises from becoming catastrophes through planning and coordination. A crisis is defined as an event that threatens vital interests and demands rapid decision making. While crises are unlikely, their impacts can be high. Effective crisis management requires defining roles, creating communication plans, and conducting training before a crisis occurs. During a crisis, clear, consistent messaging and flexibility are important. After a crisis, lessons should be learned through analysis to update plans. Preparation is key to effective crisis response.
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This document discusses crisis management. It defines a crisis as any situation that threatens harm, interrupts business, or damages reputation. It provides examples of different types of crises including natural disasters, technological failures, confrontations, malevolent acts, organizational misdeeds, and more. The document outlines the objectives of crisis management as reducing tension, demonstrating expertise, managing resources, and controlling information flow. It also discusses challenges in crisis decision making and provides tips for effective crisis communication.
Crisis management
Crisis management involves recognizing potential crises, preparing response plans, and responding quickly and effectively during a crisis to minimize damage. A crisis is defined by elements of threat, surprise and short decision time. Common crisis types include natural disasters, economic downturns, and business or personal issues. Effective crisis management has objectives of reducing tension, demonstrating expertise, controlling information flow, and managing resources well. Key steps include containing the crisis, resolving underlying issues, and learning lessons to apply to future crises.
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1. Crisis management involves preparing for, responding to, and learning from crises to minimize negative impacts. It aims to prevent crises from becoming catastrophes.
2. Effective crisis management requires advance planning, defining roles and responsibilities, and conducting training. It also requires flexibility and coordination during a crisis as the situation unfolds.
3. After a crisis, organizations should promote positive stories, analyze their crisis response to update plans, and learn lessons for future crises. Communication is key throughout the entire crisis management process.
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The document discusses crisis management for companies. It outlines potential crisis triggers like poor customer service, fraud, or natural disasters. Social media amplifies any issues and allows information to spread virally. The crisis management cycle includes prevention by anticipating problems, preparation by being aware of warning signs, and response by standing up to the crisis with empathy, honesty and timely information. Key advice is to meet audience needs, provide incremental truth, and avoid delay that allows others to control the narrative.
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What is a Crisis?
A crisis is a situation that has reached an extremely difficult or dangerous point.
A crisis is an event, revelation, allegation or set of circumstances which threatens the integrity, reputation, or survival of an individual or organization.
Crisis management means
· having a plan in place,
· having identified who will do what,
· and having practiced the plan for most conceivable events.
No organization can just "wing it."
You need to develop a crisis management plan.
You need to develop variations of the plan to cover any emergency your company might be expected to encounter.
The goal of the plan itself is to ensure your people have the tools to get the crisis under control as quickly as possible to minimize the damage.
It's about Proactive vs. Reactive
Crisis Communications Planning is the process of managing the strategy, messages, timing and distribution channels necessary to communicate effectively with the media, employees, core constituencies, clients, customers and stake holders.
The focus of the crisis communications function is to facilitate the rapid de-escalation of the crisis through timely and effective communications methods.
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The idea behind success, in a dogfight, a business situation, or a crisis, is to complete loops of decision making that are faster than those around you, such as your adversaries.
We want to shorten the life cycle of our decisions without increasing the failure rate of the decisions made.
If we have no preparation, if we don't take into account all the elements of the environment, including the possibilities of problems that haven't occurred but may, then we are
· either too slow in our decisions to be careful, and this allows the other guy to do things faster and thus better than us,
· or we are either too hasty in our decisions, and this leads to costly errors.
For crisis communication, preparation guarantees orientation
· In a crisis, you job is not to minimize the stockholder expense, it is to maximize the company's chances of survival. You need to limit the cost, but also you need to limit the damage to the company's reputation and credibility.
· You need to react as quickly as a crisis breaks.
· By acting quickly, and doing immediately the things you are eventually have to do anyway, you maximize your chances of staying ahead of events where you have some chance to influence the story.
What's the DEAL?
An effective crisis communications plan should:
· Define response strategies that can be implemented when a crisis occurs;
· Assign crisis communications resources and responsibilities;
· Enable you to reach target audiences with key messages, and
· Launch public information and media relations campaigns immediately during a crisis.
In a crisis tell it all, tell it fast and tell the truth.
Other things to remember:
· Never try to lie, deny or hide your involv.
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Crisis management involves preventing a crisis from becoming a catastrophe through systematic planning and preparation. A crisis is defined as an event that threatens vital interests and demands rapid decision making across departments. Key features of a crisis include low probability but high impact, with uncertain causes and effects. Effective crisis management requires assessing risks, producing response plans, clearly defining roles, and promoting a crisis-ready culture through training and exercises. The goals are to restore operations, minimize losses, and learn lessons for future improvement. Communication is a core part of the response, with clear messages tailored to identified audiences through appropriate channels.
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1. Crisis management involves preparing for, responding to, and learning from crises to minimize negative impacts. It aims to prevent crises from becoming catastrophes.
2. Effective crisis management requires advance planning, defining roles and responsibilities, and conducting training. It also requires flexibility and coordination during a crisis as the situation unfolds.
3. After a crisis, organizations should promote positive stories, analyze their crisis response to update plans, and learn lessons for future crises. Communication is key throughout the entire crisis management process.
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Catherine Worboys (Managing Director at Curtin&Co) discusses the importance of effective communication during a crisis, as well as how issues can be prevented from becoming crises through stakeholder and communications management before an issue arises.
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Learning Objective: Examine how current technology will affect businesses in the future
It was not that long ago when the technological buzzwords social, cloud, and mobile were being explored by businesses and changing the way we work. With modern technology being developed faster than a company can learn and roll out to their employees, the next innovation question is “what’s next?” Artificial intelligence, augmented/virtual realities, and the Internet of Things have been introduced to businesses. New additions to this growing list of technology such as voice capabilities, blockchain, quantum computing, robotics, and flexible screens have jumped into the mix of future technological advancements that will make businesses run smarter and faster. Join us for a look into the future as our panel discusses the challenge for business to determine how to position itself on the leading edge of innovation.
At the end of this session, participants will be able to:
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Crisis management involves dealing with unpredictable threats to an organization. It consists of methods to respond to crises, metrics to define crisis scenarios, and communication during emergencies. A crisis threatens an organization and requires a timely response and open communication. Different types of crises include natural disasters, malevolence, and organizational misdeeds. Successful crisis management requires planning beforehand and understanding how to handle each phase of a crisis. Toyota violated basic crisis management rules in its response to accelerators getting stuck, trying to downplay the problem rather than finding solutions and communicating fully.
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What is a Crisis?
A crisis is a situation that has reached an extremely difficult or dangerous point.
A crisis is an event, revelation, allegation or set of circumstances which threatens the integrity, reputation, or survival of an individual or organization.
Crisis management means
· having a plan in place,
· having identified who will do what,
· and having practiced the plan for most conceivable events.
No organization can just "wing it."
You need to develop a crisis management plan.
You need to develop variations of the plan to cover any emergency your company might be expected to encounter.
The goal of the plan itself is to ensure your people have the tools to get the crisis under control as quickly as possible to minimize the damage.
It's about Proactive vs. Reactive
Crisis Communications Planning is the process of managing the strategy, messages, timing and distribution channels necessary to communicate effectively with the media, employees, core constituencies, clients, customers and stake holders.
The focus of the crisis communications function is to facilitate the rapid de-escalation of the crisis through timely and effective communications methods.
Observe, Orient, Decide, and Act
The idea behind success, in a dogfight, a business situation, or a crisis, is to complete loops of decision making that are faster than those around you, such as your adversaries.
We want to shorten the life cycle of our decisions without increasing the failure rate of the decisions made.
If we have no preparation, if we don't take into account all the elements of the environment, including the possibilities of problems that haven't occurred but may, then we are
· either too slow in our decisions to be careful, and this allows the other guy to do things faster and thus better than us,
· or we are either too hasty in our decisions, and this leads to costly errors.
For crisis communication, preparation guarantees orientation
· In a crisis, you job is not to minimize the stockholder expense, it is to maximize the company's chances of survival. You need to limit the cost, but also you need to limit the damage to the company's reputation and credibility.
· You need to react as quickly as a crisis breaks.
· By acting quickly, and doing immediately the things you are eventually have to do anyway, you maximize your chances of staying ahead of events where you have some chance to influence the story.
What's the DEAL?
An effective crisis communications plan should:
· Define response strategies that can be implemented when a crisis occurs;
· Assign crisis communications resources and responsibilities;
· Enable you to reach target audiences with key messages, and
· Launch public information and media relations campaigns immediately during a crisis.
In a crisis tell it all, tell it fast and tell the truth.
Other things to remember:
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HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-und-domino-lizenzkostenreduzierung-in-der-welt-von-dlau/
DLAU und die Lizenzen nach dem CCB- und CCX-Modell sind für viele in der HCL-Community seit letztem Jahr ein heißes Thema. Als Notes- oder Domino-Kunde haben Sie vielleicht mit unerwartet hohen Benutzerzahlen und Lizenzgebühren zu kämpfen. Sie fragen sich vielleicht, wie diese neue Art der Lizenzierung funktioniert und welchen Nutzen sie Ihnen bringt. Vor allem wollen Sie sicherlich Ihr Budget einhalten und Kosten sparen, wo immer möglich. Das verstehen wir und wir möchten Ihnen dabei helfen!
Wir erklären Ihnen, wie Sie häufige Konfigurationsprobleme lösen können, die dazu führen können, dass mehr Benutzer gezählt werden als nötig, und wie Sie überflüssige oder ungenutzte Konten identifizieren und entfernen können, um Geld zu sparen. Es gibt auch einige Ansätze, die zu unnötigen Ausgaben führen können, z. B. wenn ein Personendokument anstelle eines Mail-Ins für geteilte Mailboxen verwendet wird. Wir zeigen Ihnen solche Fälle und deren Lösungen. Und natürlich erklären wir Ihnen das neue Lizenzmodell.
Nehmen Sie an diesem Webinar teil, bei dem HCL-Ambassador Marc Thomas und Gastredner Franz Walder Ihnen diese neue Welt näherbringen. Es vermittelt Ihnen die Tools und das Know-how, um den Überblick zu bewahren. Sie werden in der Lage sein, Ihre Kosten durch eine optimierte Domino-Konfiguration zu reduzieren und auch in Zukunft gering zu halten.
Diese Themen werden behandelt
- Reduzierung der Lizenzkosten durch Auffinden und Beheben von Fehlkonfigurationen und überflüssigen Konten
- Wie funktionieren CCB- und CCX-Lizenzen wirklich?
- Verstehen des DLAU-Tools und wie man es am besten nutzt
- Tipps für häufige Problembereiche, wie z. B. Team-Postfächer, Funktions-/Testbenutzer usw.
- Praxisbeispiele und Best Practices zum sofortigen Umsetzen
Cosa hanno in comune un mattoncino Lego e la backdoor XZ?
ABSTRACT: A prima vista, un mattoncino Lego e la backdoor XZ potrebbero avere in comune il fatto di essere entrambi blocchi di costruzione, o dipendenze di progetti creativi e software. La realtà è che un mattoncino Lego e il caso della backdoor XZ hanno molto di più di tutto ciò in comune.
Partecipate alla presentazione per immergervi in una storia di interoperabilità, standard e formati aperti, per poi discutere del ruolo importante che i contributori hanno in una comunità open source sostenibile.
BIO: Sostenitrice del software libero e dei formati standard e aperti. È stata un membro attivo dei progetti Fedora e openSUSE e ha co-fondato l'Associazione LibreItalia dove è stata coinvolta in diversi eventi, migrazioni e formazione relativi a LibreOffice. In precedenza ha lavorato a migrazioni e corsi di formazione su LibreOffice per diverse amministrazioni pubbliche e privati. Da gennaio 2020 lavora in SUSE come Software Release Engineer per Uyuni e SUSE Manager e quando non segue la sua passione per i computer e per Geeko coltiva la sua curiosità per l'astronomia (da cui deriva il suo nickname deneb_alpha).
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slack
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Microsoft - Power Platform_G.Aspiotis.pdf
Revolutionizing Application Development
with AI-powered low-code, presentation by George Aspiotis, Sr. Partner Development Manager, Microsoft
Mind map of terminologies used in context of Generative AI
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My slides at Nordic Testing Days 6.6.2024
Climate impact / sustainability of software testing discussed on the talk. ICT and testing must carry their part of global responsibility to help with the climat warming. We can minimize the carbon footprint but we can also have a carbon handprint, a positive impact on the climate. Quality characteristics can be added with sustainability, and then measured continuously. Test environments can be used less, and in smaller scale and on demand. Test techniques can be used in optimizing or minimizing number of tests. Test automation can be used to speed up testing.
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“An Outlook of the Ongoing and Future Relationship between Blockchain Technologies and Process-aware Information Systems.” Invited talk at the joint workshop on Blockchain for Information Systems (BC4IS) and Blockchain for Trusted Data Sharing (B4TDS), co-located with with the 36th International Conference on Advanced Information Systems Engineering (CAiSE), 3 June 2024, Limassol, Cyprus.
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Everything I found interesting about the Elixir programming ecosystem in May 2024
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Are you ready to revolutionize how you handle data? Join us for a webinar where we’ll bring you up to speed with the latest advancements in Generative AI technology and discover how leveraging FME with tools from giants like Google Gemini, Amazon, and Microsoft OpenAI can supercharge your workflow efficiency.
During the hour, we’ll take you through:
Guest Speaker Segment with Hannah Barrington: Dive into the world of dynamic real estate marketing with Hannah, the Marketing Manager at Workspace Group. Hear firsthand how their team generates engaging descriptions for thousands of office units by integrating diverse data sources—from PDF floorplans to web pages—using FME transformers, like OpenAIVisionConnector and AnthropicVisionConnector. This use case will show you how GenAI can streamline content creation for marketing across the board.
Ollama Use Case: Learn how Scenario Specialist Dmitri Bagh has utilized Ollama within FME to input data, create custom models, and enhance security protocols. This segment will include demos to illustrate the full capabilities of FME in AI-driven processes.
Custom AI Models: Discover how to leverage FME to build personalized AI models using your data. Whether it’s populating a model with local data for added security or integrating public AI tools, find out how FME facilitates a versatile and secure approach to AI.
We’ll wrap up with a live Q&A session where you can engage with our experts on your specific use cases, and learn more about optimizing your data workflows with AI.
This webinar is ideal for professionals seeking to harness the power of AI within their data management systems while ensuring high levels of customization and security. Whether you're a novice or an expert, gain actionable insights and strategies to elevate your data processes. Join us to see how FME and AI can revolutionize how you work with data!
Removing Uninteresting Bytes in Software Fuzzing
Imagine a world where software fuzzing, the process of mutating bytes in test seeds to uncover hidden and erroneous program behaviors, becomes faster and more effective. A lot depends on the initial seeds, which can significantly dictate the trajectory of a fuzzing campaign, particularly in terms of how long it takes to uncover interesting behaviour in your code. We introduce DIAR, a technique designed to speedup fuzzing campaigns by pinpointing and eliminating those uninteresting bytes in the seeds. Picture this: instead of wasting valuable resources on meaningless mutations in large, bloated seeds, DIAR removes the unnecessary bytes, streamlining the entire process.
In this work, we equipped AFL, a popular fuzzer, with DIAR and examined two critical Linux libraries -- Libxml's xmllint, a tool for parsing xml documents, and Binutil's readelf, an essential debugging and security analysis command-line tool used to display detailed information about ELF (Executable and Linkable Format). Our preliminary results show that AFL+DIAR does not only discover new paths more quickly but also achieves higher coverage overall. This work thus showcases how starting with lean and optimized seeds can lead to faster, more comprehensive fuzzing campaigns -- and DIAR helps you find such seeds.
- These are slides of the talk given at IEEE International Conference on Software Testing Verification and Validation Workshop, ICSTW 2022.
Programming Foundation Models with DSPy - Meetup Slides
Prompting language models is hard, while programming language models is easy. In this talk, I will discuss the state-of-the-art framework DSPy for programming foundation models with its powerful optimizers and runtime constraint system.
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Monitoring and Managing Anomaly Detection on OpenShift
Overview
Dive into the world of anomaly detection on edge devices with our comprehensive hands-on tutorial. This SlideShare presentation will guide you through the entire process, from data collection and model training to edge deployment and real-time monitoring. Perfect for those looking to implement robust anomaly detection systems on resource-constrained IoT/edge devices.
Key Topics Covered
1. Introduction to Anomaly Detection
- Understand the fundamentals of anomaly detection and its importance in identifying unusual behavior or failures in systems.
2. Understanding Edge (IoT)
- Learn about edge computing and IoT, and how they enable real-time data processing and decision-making at the source.
3. What is ArgoCD?
- Discover ArgoCD, a declarative, GitOps continuous delivery tool for Kubernetes, and its role in deploying applications on edge devices.
4. Deployment Using ArgoCD for Edge Devices
- Step-by-step guide on deploying anomaly detection models on edge devices using ArgoCD.
5. Introduction to Apache Kafka and S3
- Explore Apache Kafka for real-time data streaming and Amazon S3 for scalable storage solutions.
6. Viewing Kafka Messages in the Data Lake
- Learn how to view and analyze Kafka messages stored in a data lake for better insights.
7. What is Prometheus?
- Get to know Prometheus, an open-source monitoring and alerting toolkit, and its application in monitoring edge devices.
8. Monitoring Application Metrics with Prometheus
- Detailed instructions on setting up Prometheus to monitor the performance and health of your anomaly detection system.
9. What is Camel K?
- Introduction to Camel K, a lightweight integration framework built on Apache Camel, designed for Kubernetes.
10. Configuring Camel K Integrations for Data Pipelines
- Learn how to configure Camel K for seamless data pipeline integrations in your anomaly detection workflow.
11. What is a Jupyter Notebook?
- Overview of Jupyter Notebooks, an open-source web application for creating and sharing documents with live code, equations, visualizations, and narrative text.
12. Jupyter Notebooks with Code Examples
- Hands-on examples and code snippets in Jupyter Notebooks to help you implement and test anomaly detection models.
AI-Powered Food Delivery Transforming App Development in Saudi Arabia.pdf
In this blog post, we'll delve into the intersection of AI and app development in Saudi Arabia, focusing on the food delivery sector. We'll explore how AI is revolutionizing the way Saudi consumers order food, how restaurants manage their operations, and how delivery partners navigate the bustling streets of cities like Riyadh, Jeddah, and Dammam. Through real-world case studies, we'll showcase how leading Saudi food delivery apps are leveraging AI to redefine convenience, personalization, and efficiency.
Ocean lotus Threat actors project by John Sitima 2024 (1).pptx
Ocean Lotus cyber threat actors represent a sophisticated, persistent, and politically motivated group that poses a significant risk to organizations and individuals in the Southeast Asian region. Their continuous evolution and adaptability underscore the need for robust cybersecurity measures and international cooperation to identify and mitigate the threats posed by such advanced persistent threat groups.
CAKE: Sharing Slices of Confidential Data on Blockchain
Presented at the CAiSE 2024 Forum, Intelligent Information Systems, June 6th, Limassol, Cyprus.
Synopsis: Cooperative information systems typically involve various entities in a collaborative process within a distributed environment. Blockchain technology offers a mechanism for automating such processes, even when only partial trust exists among participants. The data stored on the blockchain is replicated across all nodes in the network, ensuring accessibility to all participants. While this aspect facilitates traceability, integrity, and persistence, it poses challenges for adopting public blockchains in enterprise settings due to confidentiality issues. In this paper, we present a software tool named Control Access via Key Encryption (CAKE), designed to ensure data confidentiality in scenarios involving public blockchains. After outlining its core components and functionalities, we showcase the application of CAKE in the context of a real-world cyber-security project within the logistics domain.
Paper: https://doi.org/10.1007/978-3-031-61000-4_16
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Susan day
- 1. Defining Moments Developing media plans and strategies for crises and emergencies Susan Eileen Day Action Global Communications 29 May 2013
- 2. Defining the team Who’s who? • Big boss ▫ Probably not the BIG BOSS ▫ Best able; not highest title • Inner circle ▫ Who needs to be involved immediately? ▫ Who will help decide if the problem is a crisis? • Spokesperson(s) • Primary participants ▫ Involved in all crisis comm plans • Secondary participants ▫ Involved in some crisis comm plans “The Scream” Edvard Munch
- 3. Defining crisis vis-à-vis a crisis communications plan “The Thinker” Auguste Rodin When is a crisis YOUR crisis? • A specific, unexpected, and nonroutine event or series of events that create high levels of uncertainty and simultaneously present an organisation threats to its high-priority goals • Chinese: dangerous opportunity • Define the triggers that will shift the organisation from “challenge management” to “crisis management”
- 4. Defining ALL potential crises No potential crisis is too small “Christ in limbo” Hieronymus Bosch • This effort takes the broadest group – a rep from every sector should be involved in brainstorming • Also be sure to include OPC – other people’s crises (Bangladesh garment factories closed down for 4 days for protests) • In this process can you shift any from potential crisis to predictable? (Greek air traffic controllers strikes)
- 5. Defining ALL potential stakeholders No stakeholder is too minor • Again, you need reps from every division/department brainstorming on this • You got employees; did you think about pensioners? former employees, particularly those closely associate with the company? • In banking, you probably thought regulators; did you think rating agencies? • Did you think about peer companies? “Ship of Fools” Hieronymus Bosch
- 6. Defining specific crisis categories Making big lists manageable “The nine circles of Hell” Arnaldo Pomodoro Foundation • Natural disaster (tsunami) • Technology-driven disaster (not just IT; think BP in Gulf) • Malevolence (Tylenol) • Organisational Misdeeds (insider trading) • Confrontation (Arab boycott) • Work-based violence (Postal) • Rumours (Coca-Cola) • Man-made disasters (terrorist attacks) • Company/Industry appropriate (financial, maritime, labour, distribution, supply chain)
- 7. Defining how the crisis communications plan integrates with the crisis management plan Two have to be one . . . “Picasso drawing” Pirouline • Double check personnel allocation • Space (including loos and sightlines) • Resources ▫ Fax machine, other equipment ▫ Internet access, phone lines ▫ Security ▫ Support staff
- 8. Defining initiation process When is it time to launch? “Clocks” Salvadore Dali • “If you’re not quick, you’re not relevant!” • Who pushes the first domino? • Who does he/she tell and how? • Is the lawyer moving fast enough? • What happens if a stakeholder gets ahead of the story?
- 9. Defining progression of implementation Crisis Comms is launched . . . “Noah’s Ark” Edward Hicks • All the dominos falling as planned? • Who’s supervising/managing? • What’s the back-up plan if a component isn’t working? • How’s the flow of information? • Is the multi-spokesperson coordination working?
- 10. Defining follow-up strategy and implementation Crisis is over; the work isn’t “The Cat in a Hat” Dr. Seuss • In the aftermath, what do you do? • Did you leave any questions unanswered? • Have interviews been promised? • Do you need to have a debrief with other groups? • Can you build on/grow from the crisis?
- 11. Defining preparation for next crisis What can be done better? WWF • Were you perceived as the victim, the villian or neither? • Was your holding statement enough? • Did you anticipate the bulk of the questions? Should any new ones be added to the prep list? • Were all the numbers up to date? • Were all the jobs done and done well?