CG's PR Manager, Melody Callaway, spoke at the Southeast PRSA Conference in Charlotte on April 9th. She spoke about CG's thought leadership program and the factors to a successful thought leadership program.
1. 1
INSPIRED TO HELP YOU SUCCEED www.carlisleandgallagher.com @MelodyCallaway @InspiredByCG
Survey Says: Thought Leadership
@MelodyCallaway
@InspiredByCG
7. On the Money Media Coverage
7
BANKS
JOIN THE
DO-IT
YOURSELF
CRAZE
1 IN 3 WOULD CONSIDER A WALMART MORTGAGE
48% OF
AMERICANS
ARE READY
FOR MOBILE
WALLETS
@MelodyCallaway
@InspiredByCG
In our research we looked at five leaders in Great Customer Experience –Zappos, Apple, Disney, Amazon and Southwest AirlinesWe found that the success of customer service becomes more of a cultural norm for these organizations – with reigning customer service core values of:Positive peer pressureAnticipatory serviceCulture of AdvocacyEmployee Empowerment & Enablement