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INSPIRED TO HELP YOU SUCCEED www.carlisleandgallagher.com @MelodyCallaway @InspiredByCG
Survey Says: Thought Leadership
@MelodyCallaway
@InspiredByCG
INSPIRED TO HELP YOU SUCCEED ©2013 Carlisle & Gallagher Consulting Group. Proprietary and Confidential.
About CG
2
Inspired to Help You Succeed
 Management and
Technology Consulting
Firm
 Founded: 2002
 President and CEO:
Bob Gallagher
 Headquarters:
Charlotte, NC
 Privately held firm
 US office locations:
Charlotte, Chicago, New
York, Los Angeles,
Dallas, Jacksonville and
Phoenix
 Industry Recognition:
Wall Street Journal, New
York Times, Consulting
Magazine, Inc.
Magazine
Company Facts
 Our Focus. Financial services industry
 Our Goal. Leading provider of consulting services to the financial services
industry in North America
 Our Services. Advisory, delivery, and business & technology services
 Our Clients. Seven of the 10 largest financial services institutions in the U.S.
 Our People. Over 10 years of financial services industry and consulting
experience
 Our Results. Solving your most challenging business and technology needs in
today’s highly regulated and competitive environment
 Our Value. Size, experience and approach driving exceptional services at an
exceptional value
INSPIRED TO HELP YOU SUCCEED ©2013 Carlisle & Gallagher Consulting Group. Proprietary and Confidential.
@MelodyCallaway
@InspiredByCG
INSPIRED TO HELP YOU SUCCEED ©2013 Carlisle & Gallagher Consulting Group. Proprietary and Confidential.3
Client Confidentiality
Financial Services Industry
Program in its Infancy
Competition
INSPIRED TO HELP YOU SUCCEED ©2013 Carlisle & Gallagher Consulting Group. Proprietary and Confidential.
@MelodyCallaway
@InspiredByCG
Four PR Challenges to Overcome
INSPIRED TO HELP YOU SUCCEED ©2013 Carlisle & Gallagher Consulting Group. Proprietary and Confidential.
Positioning as a Thought Leader
4 INSPIRED TO HELP YOU SUCCEED ©2013 Carlisle & Gallagher Consulting Group. Proprietary and Confidential.
Leveraging Subject Matter Experts to Stand Out Above the Competition
Using Knowledge
Capital
Go-To-
Spokespeople
Media Training Resident Experts
@MelodyCallaway
@InspiredByCG
INSPIRED TO HELP YOU SUCCEED ©2013 Carlisle & Gallagher Consulting Group. Proprietary and Confidential.
National Consumer Surveys
5
Becoming a Thought Leader …
Creating original content
Enabling our SME’s to educate the industry
Developing a SEXY hypothesis
Hiring professionals to analyze your data
Uncovering newsworthy statistics and facts
Standing out from the competition
INSPIRED TO HELP YOU SUCCEED ©2013 Carlisle & Gallagher Consulting Group. Proprietary and Confidential.
@MelodyCallaway
@InspiredByCG
What go-to-market strategies are you
most likely to use?
Presentations/
SlideShare
Media & Analyst
Relations
Social Media Webinars
Client Events White Papers Infographics Internal
Communications
6 INSPIRED TO HELP YOU SUCCEED ©2013 Carlisle & Gallagher Consulting Group. Proprietary and Confidential.
@MelodyCallaway
@InspiredByCGSurvey Says
On the Money Media Coverage
7
BANKS
JOIN THE
DO-IT
YOURSELF
CRAZE
1 IN 3 WOULD CONSIDER A WALMART MORTGAGE
48% OF
AMERICANS
ARE READY
FOR MOBILE
WALLETS
@MelodyCallaway
@InspiredByCG
INSPIRED TO HELP YOU SUCCEED ©2013 Carlisle & Gallagher Consulting Group. Proprietary and Confidential.
Results
8
@MelodyCallaway
@InspiredByCG
INSPIRED TO HELP YOU SUCCEED ©2013 Carlisle & Gallagher Consulting Group. Proprietary and Confidential.
INSPIRED TO HELP YOU SUCCEED ©2013 Carlisle & Gallagher Consulting Group. Proprietary and Confidential.
$75,000 per campaign
Creating data that was real and
mattered to the financial
services market
Having reliable spokespeople that
have the flexibility and
willingness to participate
Creating different content form
factors to meet all market
demands
Leveraging the power of
traditional media and new media
The Budget Factor
The Authenticity Factor
The Know-It Factor
The Content Factor
The Social Factor…
9 INSPIRED TO HELP YOU SUCCEED ©2013 Carlisle & Gallagher Consulting Group. Proprietary and Confidential.
@MelodyCallaway
@InspiredByCG
The Five Factors  That Made This A SUCCESS
INSPIRED TO HELP YOU SUCCEED ©2013 Carlisle & Gallagher Consulting Group. Proprietary and Confidential.10 INSPIRED TO HELP YOU SUCCEED ©2013 Carlisle & Gallagher Consulting Group. Proprietary and Confidential.
@MelodyCallaway
@InspiredByCG

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Survey Says: Thought Leadership

  • 1. 1 INSPIRED TO HELP YOU SUCCEED www.carlisleandgallagher.com @MelodyCallaway @InspiredByCG Survey Says: Thought Leadership @MelodyCallaway @InspiredByCG
  • 2. INSPIRED TO HELP YOU SUCCEED ©2013 Carlisle & Gallagher Consulting Group. Proprietary and Confidential. About CG 2 Inspired to Help You Succeed  Management and Technology Consulting Firm  Founded: 2002  President and CEO: Bob Gallagher  Headquarters: Charlotte, NC  Privately held firm  US office locations: Charlotte, Chicago, New York, Los Angeles, Dallas, Jacksonville and Phoenix  Industry Recognition: Wall Street Journal, New York Times, Consulting Magazine, Inc. Magazine Company Facts  Our Focus. Financial services industry  Our Goal. Leading provider of consulting services to the financial services industry in North America  Our Services. Advisory, delivery, and business & technology services  Our Clients. Seven of the 10 largest financial services institutions in the U.S.  Our People. Over 10 years of financial services industry and consulting experience  Our Results. Solving your most challenging business and technology needs in today’s highly regulated and competitive environment  Our Value. Size, experience and approach driving exceptional services at an exceptional value INSPIRED TO HELP YOU SUCCEED ©2013 Carlisle & Gallagher Consulting Group. Proprietary and Confidential. @MelodyCallaway @InspiredByCG
  • 3. INSPIRED TO HELP YOU SUCCEED ©2013 Carlisle & Gallagher Consulting Group. Proprietary and Confidential.3 Client Confidentiality Financial Services Industry Program in its Infancy Competition INSPIRED TO HELP YOU SUCCEED ©2013 Carlisle & Gallagher Consulting Group. Proprietary and Confidential. @MelodyCallaway @InspiredByCG Four PR Challenges to Overcome
  • 4. INSPIRED TO HELP YOU SUCCEED ©2013 Carlisle & Gallagher Consulting Group. Proprietary and Confidential. Positioning as a Thought Leader 4 INSPIRED TO HELP YOU SUCCEED ©2013 Carlisle & Gallagher Consulting Group. Proprietary and Confidential. Leveraging Subject Matter Experts to Stand Out Above the Competition Using Knowledge Capital Go-To- Spokespeople Media Training Resident Experts @MelodyCallaway @InspiredByCG
  • 5. INSPIRED TO HELP YOU SUCCEED ©2013 Carlisle & Gallagher Consulting Group. Proprietary and Confidential. National Consumer Surveys 5 Becoming a Thought Leader … Creating original content Enabling our SME’s to educate the industry Developing a SEXY hypothesis Hiring professionals to analyze your data Uncovering newsworthy statistics and facts Standing out from the competition INSPIRED TO HELP YOU SUCCEED ©2013 Carlisle & Gallagher Consulting Group. Proprietary and Confidential. @MelodyCallaway @InspiredByCG
  • 6. What go-to-market strategies are you most likely to use? Presentations/ SlideShare Media & Analyst Relations Social Media Webinars Client Events White Papers Infographics Internal Communications 6 INSPIRED TO HELP YOU SUCCEED ©2013 Carlisle & Gallagher Consulting Group. Proprietary and Confidential. @MelodyCallaway @InspiredByCGSurvey Says
  • 7. On the Money Media Coverage 7 BANKS JOIN THE DO-IT YOURSELF CRAZE 1 IN 3 WOULD CONSIDER A WALMART MORTGAGE 48% OF AMERICANS ARE READY FOR MOBILE WALLETS @MelodyCallaway @InspiredByCG
  • 8. INSPIRED TO HELP YOU SUCCEED ©2013 Carlisle & Gallagher Consulting Group. Proprietary and Confidential. Results 8 @MelodyCallaway @InspiredByCG INSPIRED TO HELP YOU SUCCEED ©2013 Carlisle & Gallagher Consulting Group. Proprietary and Confidential.
  • 9. INSPIRED TO HELP YOU SUCCEED ©2013 Carlisle & Gallagher Consulting Group. Proprietary and Confidential. $75,000 per campaign Creating data that was real and mattered to the financial services market Having reliable spokespeople that have the flexibility and willingness to participate Creating different content form factors to meet all market demands Leveraging the power of traditional media and new media The Budget Factor The Authenticity Factor The Know-It Factor The Content Factor The Social Factor… 9 INSPIRED TO HELP YOU SUCCEED ©2013 Carlisle & Gallagher Consulting Group. Proprietary and Confidential. @MelodyCallaway @InspiredByCG The Five Factors  That Made This A SUCCESS
  • 10. INSPIRED TO HELP YOU SUCCEED ©2013 Carlisle & Gallagher Consulting Group. Proprietary and Confidential.10 INSPIRED TO HELP YOU SUCCEED ©2013 Carlisle & Gallagher Consulting Group. Proprietary and Confidential. @MelodyCallaway @InspiredByCG

Editor's Notes

  1. In our research we looked at five leaders in Great Customer Experience –Zappos, Apple, Disney, Amazon and Southwest AirlinesWe found that the success of customer service becomes more of a cultural norm for these organizations – with reigning customer service core values of:Positive peer pressureAnticipatory serviceCulture of AdvocacyEmployee Empowerment & Enablement