PATHSUX SURVEY RESULTS: 9/1/09 - 12/01/09

1. SURVEY RESULTS: 9/1/09 - 12/01/09, 900 Responses
Page 1. PATH Survey - Usage
% of Number of
1. How long have you been using PATH?
Respondents Respondents
Less than 1 year 6.83% 62
2 years 14.10% 128
3 years 10.79% 98
4 years 5.84% 53
5 years 5.73% 52
Greater than 5 years 56.72% 515
Number of respondents 908
Number or respondents who skipped this question 0
Page 10. PATH Survey - Weekday Commute
% of Number of
2. Do you use PATH for your weekday commute to work?
Respondents Respondents
Yes 79.14% 698
No 20.86% 184
Number of respondents 882
Number or respondents who skipped this question 26
Page 11. PATH Survey - Weekday Commute YES
3. Which line do you use for your weekday commute? % of Number of
(if you have a multi-leg commute, just select one segment to comment on) Respondents Respondents
Newark-WTC 34.54% 86
Journal Square-33rd 48.59% 121
Hoboken-WTC 8.43% 21
Hoboken-33rd St 8.43% 21
Number of respondents 249
Number or respondents who skipped this question 659

2. Page 12. PATH SURVEY - Weekday Commute - Newark - WTC
% of Number of
4. When you start your weekday morning commute, where do you get on PATH?
Respondents Respondents
Exchange Place 20.29% 42
Grove 30.92% 64
Journal Square 13.53% 28
Harrison 6.28% 13
Newark 28.99% 60
Number of respondents 207
Number or respondents who skipped this question 701
% of Number of
5. When you finish your weekday morning commute, where do you get off PATH?
Respondents Respondents
WTC 81.16% 168
Exchange Place 9.18% 19
Grove St 9.66% 20
Number of respondents 207
Number or respondents who skipped this question 701
% of Number of
6. How do you feel about the frequency of MORNING rush hour Newark-WTC trains?
Respondents Respondents
They don't run nearly enough trains 26.57% 55
They run slightly not enough trains 38.65% 80
They run the right amount of trains 32.37% 67
They run too many trains 2.42% 5
Number of respondents 207
Number or respondents who skipped this question 701
% of Number of
7. How do you feel about the crowding of MORNING rush hour Newark-WTC trains?
Respondents Respondents
It is so overcrowded that there isn't enough room to fit one
33.82% 70
more person
It is way too overcrowded 35.75% 74
It is slightly overcrowded 19.81% 41
There is an acceptable amount of room 7.25% 15
There is more than enough room 3.38% 7
Number of respondents 207
Number or respondents who skipped this question 701

3. % of Number of
8. How do you feel about the frequency of EVENING rush hour WTC-Newark trains?
Respondents Respondents
They don't run nearly enough trains 34.78% 72
They run slightly not enough trains 36.23% 75
They run the right amount of trains 26.57% 55
They run too many trains 2.42% 5
Number of respondents 207
Number or respondents who skipped this question 701
% of Number of
9. How do you feel about the crowding of EVENING rush hour WTC-Newark trains?
Respondents Respondents
It is so overcrowded that there isn't enough room to fit one
23.67% 49
more person
It is way too overcrowded 38.16% 79
It is slightly overcrowded 19.81% 41
There is an acceptable amount of room 13.53% 28
There is more than enough room 4.83% 10
Number of respondents 207
Number or respondents who skipped this question 701
Page 13. PATH SURVEY - Weekday Commute - Hoboken - 33rd St
% of Number of
10. When you start your weekday morning commute, where do you get on PATH?
Respondents Respondents
Hoboken 100.00% 19
Number of respondents 19
Number or respondents who skipped this question 889
% of Number of
11. When you finish your weekday morning commute, where do you get off PATH?
Respondents Respondents
Christopher St. 3.65% 10
9th St. 4.74% 13
14th St. 10.95% 30
23rd St. 19.34% 53
33rd St. 61.31% 168
Number of respondents 274
Number or respondents who skipped this question 634

4. % of Number of
12. How do you feel about the frequency of MORNING rush hour Hob-33rd St. trains?
Respondents Respondents
They don't run nearly enough trains 24.82% 68
They run slightly not enough trains 39.42% 108
They run the right amount of trains 35.04% 96
They run too many trains 0.73% 2
Number of respondents 274
Number or respondents who skipped this question 634
% of Number of
13. How do you feel about the crowding of MORNING rush hour Hob-33rd St. trains?
Respondents Respondents
It is so overcrowded that there isn't enough room to fit one
20.80% 57
more person
It is way too overcrowded 35.04% 96
It is slightly overcrowded 28.47% 78
There is an acceptable amount of room 13.14% 36
There is more than enough room 2.55% 7
Number of respondents 274
Number or respondents who skipped this question 634
% of Number of
14. How do you feel about the frequency of EVENING rush hour 33rd St.-Hoboken trains?
Respondents Respondents
They don't run nearly enough trains 35.40% 97
They run slightly not enough trains 37.59% 103
They run the right amount of trains 26.28% 72
They run too many trains 0.73% 2
Number of respondents 274
Number or respondents who skipped this question 634
% of Number of
15. How do you feel about the crowding of EVENING rush hour 33rd St.-Hoboken trains?
Respondents Respondents
It is so overcrowded that there isn't enough room to fit one
20.07% 55
more person
It is way too overcrowded 32.12% 88
It is slightly overcrowded 27.37% 75
There is an acceptable amount of room 17.88% 49
There is more than enough room 2.55% 7
Number of respondents 274
Number or respondents who skipped this question 634

5. Page 14. PATH SURVEY - Weekday Commute - Journal Square - 33rd St
% of Number of
16. When you start your weekday morning commute, where do you get on PATH?
Respondents Respondents
Journal Square 25.93% 28
Grove 59.26% 64
Pavonia/Newport 14.81% 16
Number of respondents 108
Number or respondents who skipped this question 800
% of Number of
17. When you finish your weekday morning commute, where do you get off PATH?
Respondents Respondents
Christopher St. 7.41% 8
9th St. 3.70% 4
14th St. 12.04% 13
23rd St. 17.59% 19
33rd St. 59.26% 64
Number of respondents 108
Number or respondents who skipped this question 800
% of Number of
18. How do you feel about the frequency of MORNING rush hour JSQ-33rd trains?
Respondents Respondents
They don't run nearly enough trains 27.78% 30
They run slightly not enough trains 40.74% 44
They run the right amount of trains 30.56% 33
They run too many trains 0.93% 1
Number of respondents 108
Number or respondents who skipped this question 800
% of Number of
19. How do you feel about the crowding of MORNING rush hour JSQ-33rd trains?
Respondents Respondents
It is so overcrowded that there isn't enough room to fit one
25.93% 28
more person
It is way too overcrowded 36.11% 39
It is slightly overcrowded 24.07% 26
There is an acceptable amount of room 12.04% 13
There is more than enough room 1.85% 2
Number of respondents 108
Number or respondents who skipped this question 800

6. % of Number of
20. How do you feel about the frequency of EVENING rush hour 33rd-JSQ trains?
Respondents Respondents
They don't run nearly enough trains 35.19% 38
They run slightly not enough trains 37.96% 41
They run the right amount of trains 25.00% 27
They run too many trains 1.85% 2
Number of respondents 108
Number or respondents who skipped this question 800
% of Number of
21. How do you feel about the crowding of EVENING rush hour 33rd-JSQ trains?
Respondents Respondents
It is so overcrowded that there isn't enough room to fit one
19.44% 21
more person
It is way too overcrowded 29.63% 32
It is slightly overcrowded 33.33% 36
There is an acceptable amount of room 12.96% 14
There is more than enough room 4.63% 5
Number of respondents 108
Number or respondents who skipped this question 800
Page 15. PATH SURVEY - Weekday Commute - Hoboken - WTC
% of Number of
22. When you start your weekday morning commute, where do you get on PATH?
Respondents Respondents
Hoboken 80.95% 17
Pavonia/Newport 14.29% 3
Exchange Place 4.76% 1
Number of respondents 21
Number or respondents who skipped this question 887
% of Number of
23. When you finish your weekday morning commute, where do you get off PATH?
Respondents Respondents
WTC 76.19% 16
Exchange Place 9.52% 2
Pavonia/Newport 14.29% 3
Number of respondents 21
Number or respondents who skipped this question 887

7. % of Number of
24. How do you feel about the frequency of MORNING rush hour Hob-WTC trains?
Respondents Respondents
They don't run nearly enough trains 23.81% 5
They run slightly not enough trains 42.86% 9
They run the right amount of trains 33.33% 7
They run too many trains 0.00% 0
Number of respondents 21
Number or respondents who skipped this question 887
% of Number of
25. How do you feel about the crowding of MORNING rush hour Hob-WTC trains?
Respondents Respondents
It is so overcrowded that there isn't enough room to fit one
19.05% 4
more person
It is way too overcrowded 42.86% 9
It is slightly overcrowded 14.29% 3
There is an acceptable amount of room 19.05% 4
There is more than enough room 4.76% 1
Number of respondents 21
Number or respondents who skipped this question 887
% of Number of
26. How do you feel about the frequency of EVENING rush hour WTC-Hob trains?
Respondents Respondents
They don't run nearly enough trains 28.57% 6
They run slightly not enough trains 38.10% 8
They run the right amount of trains 33.33% 7
They run too many trains 0.00% 0
Number of respondents 21
Number or respondents who skipped this question 887
% of Number of
27. How do you feel about the crowding of EVENING rush hour WTC-Hob trains?
Respondents Respondents
It is so overcrowded that there isn't enough room to fit one
19.05% 4
more person
It is way too overcrowded 23.81% 5
It is slightly overcrowded 23.81% 5
There is an acceptable amount of room 19.05% 4
There is more than enough room 14.29% 3
Number of respondents 21
Number or respondents who skipped this question 887

8. Page 16. PATH Survey - Late Nights
% of Number of
28. Do you ever use PATH for late night (after 11pm) travel?
Respondents Respondents
Yes 83.29% 653
No 16.71% 131
Number of respondents 784
Number or respondents who skipped this question 124
Page 17. PATH Survey - Late Nights YES
29. Which line do you use on late nights? % of Number of
(you can select more than one) Respondents Respondents
WTC - Newark 32.61% 272
33rd - Journal Square Via Hoboken 67.39% 562
Number of respondents 644
Number or respondents who skipped this question 264
% of Number of
30. How do you feel about the frequency of late night trains?
Respondents Respondents
They don't run nearly enough trains 73.29% 472
They run slightly not enough trains 18.94% 122
They run the right amount of trains 7.30% 47
They run too many trains 0.47% 3
Number of respondents 644
Number or respondents who skipped this question 264
% of Number of
31. How do you feel about the crowding of late night trains?
Respondents Respondents
It is so overcrowded that there isn't enough room to fit one
14.13% 91
more person
It is way too overcrowded 24.84% 160
It is slightly overcrowded 22.83% 147
There is an acceptable amount of room 27.17% 175
There is more than enough room 11.02% 71
Number of respondents 644
Number or respondents who skipped this question 264

9. Page 18. PATH Survey - Weekend Travel
% of Number of
32. Do you ever use PATH for weekend travel?
Respondents Respondents
Yes 88.33% 681
No 11.67% 90
Number of respondents 771
Number or respondents who skipped this question 137
Page 19. PATH Survey - Weekend YES
33. Which line do you use on weekends? % of Number of
(you can select more than one) Respondents Respondents
WTC - Newark 35.68% 339
33rd - Journal Square Via Hoboken 64.32% 611
Number of respondents 674
Number or respondents who skipped this question 234
% of Number of
34. How do you feel about the frequency of weekend trains?
Respondents Respondents
They don't run nearly enough trains 61.13% 412
They run slightly not enough trains 26.56% 179
They run the right amount of trains 11.57% 78
They run too many trains 0.74% 5
Number of respondents 674
Number or respondents who skipped this question 234
% of Number of
35. How do you feel about the crowding of weekend trains?
Respondents Respondents
It is so overcrowded that there isn't enough room to fit one
13.50% 91
more person
It is way too overcrowded 26.56% 179
It is slightly overcrowded 28.64% 193
There is an acceptable amount of room 23.00% 155
There is more than enough room 8.31% 56
Number of respondents 674
Number or respondents who skipped this question 234

10. Page 20. PATH Survey - Environment
% of Number of
36. How do you feel about the temperature of the PATH trains in the summer?
Respondents Respondents
Way too hot 19.71% 149
Too warm 37.17% 281
Just right 39.15% 296
Slightly too cold 3.04% 23
Way too cold 0.93% 7
Number of respondents 756
Number or respondents who skipped this question 152
% of Number of
37. How do you feel about the temperature of the PATH stations in the summer?
Respondents Respondents
Way too hot 58.47% 442
Too warm 29.10% 220
Just right 10.85% 82
Slightly too cold 1.19% 9
Way too cold 0.40% 3
Number of respondents 756
Number or respondents who skipped this question 152
Page 21. PATH Survey - Equipment
38. When you walk up to a ticket vending machine... % of Number of
how often is it NOT in service, or it doesn't work for you on the first try? Respondents Respondents
0-10% of the time 28.02% 209
10-20% of the time 20.64% 154
20-40% of the time 17.96% 134
40-60% of the time 8.98% 67
60-80% of the time 4.56% 34
80-100% of the time 2.01% 15
I don't use ticket vending machines. 17.83% 133
Number of respondents 746
Number or respondents who skipped this question 162

11. 39. When you walk up to a turnstile to use your quick-card/smart-link card... % of Number of
how often is it NOT in service, or it doesn't work for you on the first try? Respondents Respondents
0-10% of the time 37.80% 282
10-20% of the time 29.09% 217
20-40% of the time 18.77% 140
40-60% of the time 8.58% 64
60-80% of the time 4.42% 33
80-100% of the time 1.34% 10
Number of respondents 746
Number or respondents who skipped this question 162
Page 22. PATH Survey - Facilities
40. When you walk up to a PATH Station Escalator... % of Number of
how often is it NOT in service, forcing you to try another? Respondents Respondents
0-10% of the time 26.09% 192
10-20% of the time 18.48% 136
20-40% of the time 16.71% 123
40-60% of the time 11.55% 85
60-80% of the time 7.47% 55
80-100% of the time 2.17% 16
The stations I use don't have escalators 17.53% 129
Number of respondents 736
Number or respondents who skipped this question 172
% of Number of
41. When you walk up to a PATH Station Elevator, how often is it NOT in service?
Respondents Respondents
0-10% of the time 32.88% 242
10-20% of the time 11.01% 81
20-40% of the time 6.11% 45
40-60% of the time 6.66% 49
60-80% of the time 4.48% 33
80-100% of the time 3.40% 25
The stations I use don't have elevators 35.46% 261
Number of respondents 736
Number or respondents who skipped this question 172

12. Page 23. PATH Survey - Resource Allocation
42. PATH is starting to use new train cars. % of Number of
How do you think they should be implemented? Respondents Respondents
Add new trains as additions to the schedule, keeping the old
80.51% 570
trains in service (increasing capacity)
Take old trains out of service when each new train becomes
19.49% 138
available (not increasing capacity)
Number of respondents 708
Number or respondents who skipped this question 200
43. PATH has had professional photographs and videos taken of their new blue train in numerous
% of Number of
settings. They put posters in the old trains and in PATH stations, saying 'coming soon'.
Respondents Respondents
How do you feel about PATH spending funds doing this?
It's a total waste of funds 51.98% 368
It's a slight waste of funds 13.84% 98
It could be put to better use 19.07% 135
It's a fair use of funds 15.11% 107
Number of respondents 708
Number or respondents who skipped this question 200
44. How do you feel about the messages on the PSA (public service announcement) system?
% of Number of
PSA's include "don't bring oversize packages", "pick up your belongings", and "buy smartlink cards".
Respondents Respondents
PSA's DO NOT include interruption of service notices.
Totally useless 43.93% 311
Slightly useless 24.44% 173
No opinion 20.62% 146
Slightly useful 8.47% 60
Very useful 2.54% 18
Number of respondents 708
Number or respondents who skipped this question 200
% of Number of
45. How do you feel about the frequency of the PSAs (public service announcements)?
Respondents Respondents
It repeats way too often 42.94% 304
It repeats slightly too often 28.67% 203
It repeats at a good frequency 26.13% 185
It doesn't repeat often enough 2.26% 16
Number of respondents 708
Number or respondents who skipped this question 200

13. 46. PATH had functioning PSA's (public service announcements).
% of Number of
Then they re-recorded them all. Twice, in two different voices.
Respondents Respondents
How do you feel about PATH spending funds to do this?
It's a total waste of funds 48.02% 340
It's a slight waste of funds 17.66% 125
It could be put to better use 20.20% 143
It's a fair use of funds 14.12% 100
Number of respondents 708
Number or respondents who skipped this question 200
47. PATH regularly pays employees to hand out card-holders & smartlink brochures at the
stations. % of Number of
They often pay 2, 3, even 4 employees to do this at each booth. Respondents Respondents
How do you feel about PATH spending funds doing this?
It's a total waste of funds 41.53% 294
It's a slight waste of funds 18.79% 133
It could be put to better use 19.92% 141
It's a fair use of funds 19.77% 140
Number of respondents 708
Number or respondents who skipped this question 200
48. What do you think PATH's top priorities should be? % of Number of
(you can select more than one) Respondents Respondents
Add new signals/switches so that more trains can run closer
16.89% 447
together (increasing ridership capacity)
Add new trains to the schedule (increasing ridership
18.85% 499
capacity)
Lengthen platforms in stations to accommodate longer trains
7.44% 197
(increasing ridership capacity)
Add/Increase ventilation in the PATH stations 15.26% 404
Upgrade escalators/elevators/turnstiles so they function 24/7 4.95% 131
Resume direct service overnight & weekends (eliminate
14.36% 380
Hoboken layover)
Inform users in stations about train delays & outages 13.75% 364
Add bike/stroller turnstiles to all stations 4.68% 124
WRITE IN COMMENTS 3.82% 101
Number of respondents 637
Number or respondents who skipped this question 271

14. WRITE IN COMMENTS - PATH's top priorities should be?
Do something to accommodate all of the people getting on PATH from NWK, JSQ, and the parking lots at Harrison. They are clogging the system and
people further down the line can't even fit on the train! There should be a surcharge at those far away stations to pay for more train service.
The 'new' blue trains have less poles and handrails/handles than the old trains! The average woman is 5'-4" and can't reach the overhead bars!
Have the TV's display useful info like when the next train will arrive, instead of "NBC Propaganda".
Increase frequency of trains at night and weeknds period. There is no excuse to run trains every 25 minutes that are overcrowded. Every 15 min TOPS...
Please reduce the volume on recorded (useless) PSAs
Digital Timetable at stations of when trains arrive/depart!!!!!!
fix the train speakers... can never understand what the conductor says
Remove cars with little or no Air conditioning
Smoother ride; less start/stop!
MOVE THE TRAINS OUT AS FAST AS THE WORLD TRADE TRAINS JOURNAL SQUARE JUST SITS THERE WAITITNG AND GETTING MORE AND MORE
CROWDED
Improve weekend service greatly
lower the fucking temperature at 23rd street befored someone dies
repair or renew their busted system to avoid the constant stop/go of the trains
show "next train arriving in X minutes" notification
cut employees pay they make way too much
Fix the A/C on all trains so I don't walk off the train like I took a shower. Get rid of the useless train conductor space and modernize the trains like the NYC
subways. RUN MORE TRAINS!!!
give the hoboken to 33rd service on weekends back
Trash Cans
Add cell phone reception to check status of PATH trains as well as MTA train delays, etc.
no strollers or bikes during peak hours
Keep back door of JSQ station open after 11PM
speak with the MTA about adding turnstiles to subways to smartink users in NJ can use their cards on the NYC transit system
elevator access at new entrance to Grove Street - why on earth wasn't this implemented when the new entrance was built?
put real information on the millions of LCD screens they just installed instead of pointless NBC promos
Sticking to the printed schedule
Power wash every station, It is filthy
provide trash baskets

15. Use the TVs for something other than ads for NBC
EXtend to Newark Airport
Add More Seats In Station
Clean the cars. The bums sleep on the seats and piss all over them selves. The seats are wet and the cars smell
Upgrade SIGNALS so trains can run closer together
more elevators (Grove specifically)
Coordinate with NJ Transit schedules
Build New Tunnel
fix WTC exit and entrance on vescey st
24/7 full size bike access (increased capacity to compensate space)
Fix the frequency and capacity now!
Notify people BEFORE they pay their fare of problems on the lines that could cause disruptions
put in fans
get rid of PSAs please!
Send PATH alerts out immediately, as soon as an incident occurs. Information in PATH Alerts is almost always stale/useless.
Make new handicapp/disable signs.
tailor service to event like the subway does. If there is a rangers or yankees mets game getting out late, plan to have servcie so those people aren't
waiting forever on the platform
add in poles to new trains and handrails. there is nothing to hold onto once all seats are taken
Direct JSQ-33 on Weekends!!!
bike capacity in trains
Add a timing mechanism so we know how long we have to wait for the next train
anything that increases ridership capacity somethings gotta give
ADD GARBAGE CANS TO STATIONS!!!
Increased trains on the weekends and late night. They are always packed!
Resume direct weekend service Hoboken-WTC
enforce rush hour rules such us riders with bicycles
ticket machines on platforms, show maps w NYT sys connections,
get the conductors to pull up to the station at the appropriate place for the COMMUTER and not the beginning of the platform in effect shoving a bunch of
ppl into the last train (ppl that should've been spread out through the last 2-3 cabs)

16. Bring back the train status updates on PATHvision!
Bring back signs that told us when the next train was coming
make smart cards out of better quality material. i have gone through 3 in about a year, at $5 each. they stay stiffly between other cards in my wallet and
done't move, but somehow get "damaged" after a few months of use. totally unaccepttable. at least replace them free of charge.
the agent that help are in most case useless. I try to look for a path worker they seem to know what is going on.
Allow for a direct train from 33rd to JSQ on weekend days (removing the need to go to Hoboken first)
Ventilation in Station. Presently harmful to ones health!
clean the cars more frequently - they always smell like urine
Add handicap access to all stations
Safely speed up train movement through Hoboken / Newport caisson.
Test and improve air quality.
less of a wait for overnight service
PLEASE INSTALL FANS AT THE 9TH ST STOP. PLEEEEASE
TV's at station should tell you when the next trains are arriving.
improve the quality of voiced announcements and or put them on the over amount of tv screens in the stations
Freaking Trash CANS
Show Next Train Arriving Times on New TVs
Provide arrival/departure times at stations
install garbage cans in stations
Make all stations handicap accessible (isn't this the law? (no money? - They spent $12 million to build a set of STAIRS at Grove Street!)
Add new SIGNALs.
Add new PATH entrance at Newport
use video monitors to track delays/schedule of next arriving train
STOP those annoying PSAs.
Cars are filthy! Clean them!
more wheelchair access!!!!
Install (vs. upgrade) elevators at some path stations.
more trains at late night
stay on schedule

17. more security
up grade entire system
Signs
Add "next train" signs at WTC
Clean the trains and stations
New Trains
Stop running AHEAD of schedule. Trains are often 3 MINUTES ahead of schedule on the NWK to WTC line during weekends. So that, when I arrive in the
station 2 min ahead of schedule, I won't miss my train and have to wait 17 MINUTES for the next one!
Put an indicator on platforms for when the next train is arriving in Hoboken
weekend and late night service needs to be increased
The new PATH trains SUCK
increase service in newark
provide a smoother ride
announce times for next arriving trains
None
Let riders know the next train to leave from a station

18. Page 24. PATH Survey - Service
% of Number of
49. What do you feel is the current level of PATH service?
Respondents Respondents
Unacceptable 9.84% 69
Poor 20.26% 142
Below Average 25.25% 177
Average 25.82% 181
Above Average 8.27% 58
Good 7.13% 50
Great 3.42% 24
Number of respondents 701
Number or respondents who skipped this question 207
% of Number of
50. What do you see as the current trend in PATH service?
Respondents Respondents
Getting much worse 22.11% 155
Getting a little worse 29.24% 205
About the same 37.95% 266
Getting a little better 7.99% 56
Getting much better 2.71% 19
Number of respondents 701
Number or respondents who skipped this question 207