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Survey Results
- 1. Name of Survey OperationsLeadership Team March 17th, 2012
- 2. Agenda Objectives Methodology & Demographics Results Conclusions Next Steps 2
- 3. Objectives Presentation Survey OLT aligns on the Provide End Users the recommendations from opportunity to this survey and agrees communicate additional on next steps for E1 E1 training needs training Use survey results to plan for future E1 training by business area 3
- 4. Methodology Administered online and hardcopies 6 scored questions and two comment sections Survey sent to 236 employees in Operations at all sites Overall response rate of 77% Demographic information collected for location, work area, job title and shift 4
- 5. Survey Respondents A response rate of 77% across Operations provides us with reliable and valid data Business Unit Number Customer Service 14 Demand Planning 8 Direct Procurement 8 Distribution 39 7 Respondents distributed as follows: MFG SoftGel MFG Tabletting 7 12% are in SF, 44% in ValA & B, Packaging 28 9% in NR, 32% Tibbitts, 3% 22 SOYJOY Packaging Maintenance 51% are non-exempt (hourly) Plant Equipment Maintenance 3 65% work on first shift Product Data Maintenance 4 Production Planning 11 Quality 14 SF Warehouse 3 SOYJOY 5 VALB Warehouse 8 Total Operations 181 5
- 6. Scale and Questions 5 Favorable Responses with scores above 4 are good 4 Responses with scores between 3 and 4 indicate opportunities for improvement Scale 3 Responses with scores below 3 require action 2 1 Unfavorable I have the skills to do I can instantly I've been adequately I require additional E1 I have resources Adequate training on the tasks trouble shoot an trained training available the basics of E1 for error new employees Survey Questions 6
- 7. Results Overview 5 Favorable 4.5 4 3.5 Scale 3 2.5 2 1.5 Unfavorable 1 I have the skills to I can instantly I've been I require I have resources Adequate training do the tasks trouble shoot an adequately additional E1 available on E1 Basics for error trained training new employees Average 7
- 8. A Closer Look: I can instantly trouble shoot an error 5 Favorable “…We are currently performing the task but need additional training for trouble 4 shooting issues.” “…What is the proper procedure to follow Scale 3 when a work order is rejected prior to creating bulk?” 2 Unfavorable 1 Y y g el se n g g lit ng O se ge in ce e t t io tG tin ce in en en YJ ua ic ou ag ou ni ut ra an n f an rv et em em So SO Q an an eh ib ck ve eh en bl Se en tr Pl Pl ur ar ag Pa A FG Ta ar nt is nt er W oc ns d W an n ai D M ai FG an m tio Pr SF M tio M LB tM to em uc M g a ct ra us VA en in at od ire D pe C ag tD m Pr D O ip ck uc qu Pa 8 od tE Pr an Pl
- 9. A Closer Look: I require additional E1 training to complete my job tasks 5 Favorable “… Knowing where to look to see information that other departments 4 see.” “…We utilize E1 slightly different Scale than the other 3 facilities and should this should be looked at more closely.” 2 Unfavorable 1 Y y el g se n ng g g se O lit ce ge t e t ce in io tG t in in en en ic YJ ou ua ou ni ag an ra ut an n f rv em et em So an an SO eh Q ve eh ib ck en en Se bl ag Pl Pl tr ur ar A ar Pa FG Ta nt nt is er oc W an n d W ns ai ai D M FG tio an m Pr M M tM SF tio LB to em uc M g a ct ra us en VA in at od ire D pe ag tD C m Pr D O ip ck uc qu Pa od 9 tE Pr an Pl
- 10. D em an d Unfavorable Pl Scale Favorable an 1 2 3 4 5 n M in FG g M So FG ftG Ta el bl SF et tin W g C ar us eh to ou m se A Closer Look: er Pr S od er vi uc D ce tD is tr at ib a ut M io an n ag Pa em ck en ag Pa t in ck g ag M in ai nt g en an Pr ce od uc Q tio ua D n l it y ire P ct la P nn ro in cu g re m en Pl an t tE VA SO qu LB YJ ip W O m ar Y en eh tM ou O ai se Adequate training on basics of E1 for new employees pe nt ra en tio an ns ce A ve ra ge 10
- 11. Conclusions The common themes from the results are: ● Strong need for an E1 Basics course for new employees ● Need for additional training in order to complete required E1 tasks ● Opportunity for improvement in trouble shooting errors Training activities need to be customized for each department 11
- 12. Next Steps Develop and offer an Instructor led E1 Basics course for new employees ● OD will deliver course Develop customized training with departments on troubleshooting and completing specific tasks ● OD will meet with departments in the next month to determine needs and identify topics ● OD will work with departments to develop training OLT will need to commit to and sponsor the courses 12
- 13. Questions 13
Editor's Notes
- #2 Going to share the E1 Training Needs Survey Was rolled out to Operations this past year
- #3 Presentation & Survey Objectives
- #7 How we are going to present the results Questios: “IF I…” *** Note: If asked on last question: “ I feel there is a need for a class on the basics of E1 for new employees”: Based on the way this question was asked we had to flip the scale so that the results would align with the scale of the other questions.
- #8 We saw certain Questions scored low We will be focusing on the questions with the 3 lowest scores which are…
- #9 On the question on, “instantly Troubleshooting an error” See that the results vary by Department. On the far right is the Operations Average. Certain Departments scored higher than others. In Orange are Departments that scored 3s and below. 3s are adequate but have opportunities for improvement. Other Departments scored slightly above 3 however there is always a margin of error. Pleased to see San Fernando Warehouse and Product Data Management are doing well in terms of trouble shooting. Give you a moment to read the 2 Comments on the left.
- #10 On the question on, “requiring additional E1 training to complete job tasks” Scores are overall lower for this question. A lot of scores below 3. See AGAIN that the results vary by Department. Clearly there are opportunities for improvement in all the departments except Product Data Management. Give you a moment to read the 2 Comments on the left. Ask to share any thoughts.
- #11 On the question on, “I feel there is a need for a class on the basics of E1 for new employees” Scores are even lower for this question and common across all departments.
- #13 If you agree to the plan: We would present an E1 Basics Course to the OLT for review. We will begin scheduling the meetings with the departments.