Survey Gizmo is a survey platform founded in 2006 that has over 700 customers and 14,000 users in 100 countries. Surveys can be used for market research to understand customer wants, prioritization, and customer service to identify areas of excellence and needed improvement. Surveys can be deployed periodically via direct email, automatically after interactions, or indirectly through sales and support representatives. Key features to look for in a survey product include standard features like ease of use, question types, branding, reporting, logic, data downloads, and email invitations.

2. About Survey Gizmo
• Founded in 2006
• Partners have 30+ years experience in online
marketing and customer service
• 700+ customers
• 14,000+ users in 100 countries
• Based in Boulder, CO

3. What Surveys Can Tell You
• Market Research
• What do customers want?
• What should we prioritize?
• Customer Service
• Where do we excel?
• Where do we need to improve?
• Individual Performance
• Who at our company is doing a good job?
• What projects or transactions went well or poorly?

4. Methods of Deploying Surveys
• Periodic Direct Surveys
• Create and email to customers on a regular schedule
• Automated Surveys
• Send a survey automatically after each interaction
• Link to a survey from your online help forums
• Indirect
• Ask your sales and support reps what they are hearing out on the
• front lines

5. Key Features to Look For in a Survey Product
• Standard Features
• Easy to use
• Multiple question types
• Branding tools to match your look & feel
• Reporting, including filtering of results based on arbitrary criteria
• Basic logic
• Data download options
• Email invitations
• Randomization

9. THANK YOU