Surjeet Kumar is seeking an innovative and challenging job opportunity. He has a B.Sc in IT from PTU and over 3 years of experience in technical support roles. He has strong technical skills including networking, operating systems, software installation, and troubleshooting. Currently he works as a TL Coordinator at Adone Tech, where he routes calls, provides support to field engineers, and ensures SLAs are met. He is well organized, hard working, and able to perform well under pressure.

1. CURRICULUM VITAE
SURJEET KUMAR
S/O Sh. Kartar chand
Vill. Kadher P/O khundian
Teh. khundian Distt kangra(H.P)
Pin Code:-176030
Mobile No. 9592359836/8685000266
E-mail-Sujeet.kamal09@gmail.com
Objectives
 To become successful in life and willing to work in an organization which provides
innovative and challenging job opportunities and I will take such opportunities
positively.
Education Qualification
Examination Passed Board/University Year of Passing
10th
H.P.B.S.E Dharamshala 2009
10+2 H.P.B.S.E Dharamshala 2011
B.sc[IT] PTU 2016
Computer Knowledge
Technical knowledge-
 Electronic components.
 Computer peripheral devices and it’s troubleshooting.
 Operating software installation and desktop management.
 Manage network environment.
 Red hat software.
 Knowledge of Packs, Nortel, ICRM and the software used in Call Center.
 Installing, Configuration and Administration Win XP Professional, 2000
Professional Vista, 2003, windows 7 ultimate.
 Designing and Implementing IP Network Infrastructure.
 Managing users account & troubleshooting of LAN.
 Managing Internet connection and Configuration.
 Troubleshooting of various Operating Systems.
 Installing configuring Remote Access Services.

2.  Installation, configuration and troubleshooting of printers, scanner and
Peripherals. (Projector, Speakers etc)
 Configuring MS Outlook through POP/IMAP server.
 Assembling PC’s and laptops, routine troubleshooting.
 Installing anti-virus & online updates and Troubleshooting for all virus issues.
 Handling day-to-day troubleshooting issues.
 Installations of Multimedia Kit, CD-ROM drive, Ethernet, Scanners, Modems &
Printers
 Software packages installation, upgrading and maintenance & monitoring
system performance.
 Symantec backup recovery software.
 Cabling, Crimping (Cat5/Cat5E/cat 6)
 Work on file sharing protocols like FTP, NFS DFS.
Experience
 1 Year experience as Technical Support Engineer (TSE) in Glopore IMS Pvt. Ltd
 From Last 2 Years Working as TL Coordinator in Adone Tech Pvt Ltd
Job Responsibility in Adone Tech PVT LTD
 Routing the daily calls to Field Engineers
 Take update from Filed Team and need to be share with Client
 Take care of TAT & SLA of calls
 Provide the technical Support to field team
 Take care of Daily attendance of Field Team
Personal Skills:
 Well organized with good time management
 Ability to work under pressure and deadlines
 Hard working
Hobbies
 Reading books.

3.  Playing cricket.
Languages Known:
 English.
 Hindi.
 Punjabi
Personal Information:
Name : Surjeet Kumar
Father’s Name : Sh. Kartar chand
Mother’s Name : Smt. Nakhro devi
Date of Birth : 25/October/1993
Marital Status : Unmarried
Nationality : Indian
Declaration: - I hereby declare that all the above written particulars are true to the best of
my knowledge and belief. I am sure; my work in your organization will be of high quality,
useful and beneficial.