Kiran Xavier is seeking a challenging career that allows him to utilize and enhance his skills. He has a B.E. Degree in Electronics & Communication Engineering from Cambridge Institute of Technology. He has work experience as a Voice Service Associate at Jacobsons I Solutions and currently works as an Executive Helpdesk at LSG Pvt Ltd, where his responsibilities include direct customer service, technical support, and remote assistance. He is proficient in English, Hindi, Malayalam and has skills in areas like networking, software installation, hardware assembly, and data processing.

1. KIRAN XAVIER
Chenaparambil House
MRRA-1
Ponnurunni East
Vyttila P O, Cochin-682019
Ernakulum, Kerala, India.
Email: kiranxavier14@gmail.com
Mobile  91-9037142762
Career Objective.
To utilize and enhance my skills towards a challenging career in your Firm that will provide
opportunities for improving my level of competency and reliability to reach a position in my
career where from I can dispose my capabilities to the fullest benefit of the organization.
 B.E Degree in Electronics & Communication Engineering from Cambridge Institute of
Technology under Vishveshwaraya Technological University, Karnataka, India.
 First Class Higher Secondary School Certificate.
 First Class Secondary School Leaving Certificate.
 Operating system: Windows 7,8.1,10, Linux Ubuntu, Microsoft Windows Server2012.
 Software : Installation and troubleshooting of Microsoft office products, configuring M.S
Outlook and Apple Mail.
 Office 365
 Hardware: P.C Assembling and installation.
 Networking: IP Configuring and Subnetting.
 Telemarketing : U.S process
 Executive - Helpdesk
Educational Qualifications.
Computer Literacy.
Professional Competency.

2.  English
 Hindi
 Malayalam
The duties & responsibilities at Jacobsons I solutions, Infopark
As a Voice service associate
 Data sanitization
 Data Mining
 Data Processing and Updates
 Inbound & Outbound calls at the voice centre
 Team Training and Management
 System Management
The duties & responsibilities at LSG Pvt Ltd
As an Executive - Helpdesk
 Offer direct customer service and technical support to user through phone & email.
 Support clients to answer queries, locate information and review technical
requirements.
 Guide clients to use self-help resources.
 Determine, review criticality and prioritize resolution of issues.
 Data Mining
 Remote Assistance.
 Checking server backup periodically.
Designation: Executive Helpdesk
(13th
May 2015– Present)
LSG Pvt Ltd, VII-A, Phase IV, Infopark SEZ, Kochi
Designation: Voice Service Associate
6 months - (3rd
Nov 2014– 31st
May 2015)
Jacobsons I solution B Wing, Third Floor, Thapasya Building, Infopark
 Language Proficiency.
Duties & Responsibilities.
Employment History :

3.  Full Name : Kiran Xavier
 Gender : Male
 Date of Birth : 20th
Nov 1989
 Nationality : Indian
 Civil Status : Single
 Passport No : Z2948031
Upon Request
I declare that the above mentioned details are true to the best of my knowledge. I shall be
highly grateful if you could provide me with an opportunity to grow with your organization. I
will be looking forward to hear from you soon and will consider it a great privilege to be part
of your company.
Place: Kochi
Date: 08/04/2016
KIRAN XAVIER
Personal Details.
References.
Declaration