1. Institute _II_ BPM
Business Process Management
Institute for BPM P.O. Box 300431 40404 Düsseldorf joris.leeman@institute-bpm.com © J.J.A. Leeman 2016 - 1 -
Supporting you to develop a
Customer Oriented Organisation
Supply Chain
Improvement
How to get it right?
 What? “Your Supply Chain Performance”
 What do you mean? “Your SC Process and SC Performance levels (SLA/KPI’s)”
 Why ? “To improve: Compliance, Customer Satisfaction, Competitiveness
 How to do this? “Benchmarking and Goal Setting”
 Who can do this? “Your team, with a bit of help from me”
 The IBPM - Improvement Workshops focus on training and on-the-spot analysis of a problem. This
enhances know how of your people and is a pragmatic approach to solving a direct problem within
your organisation. I provide the methodology, templates, skills and motivation for a fast ‘deliverable’.
 What topics do we support?
 Improving orderfulfillment “Lieferungen verbessern”
 Optimizing inventory costs “Bestandskosten optimieren”
 Reducing indirect procurement costs “Einkaufskosten senken”
 Optimizing processes and organisation “Prozessen und Organisation verbessern”
 Interested? Contact me: joris.leeman@institute-bpm.com