StrongFruit is a web and print design agency based out of Montreal, Canada. An illustration heavy outfit with an eye for detail and stylish design, StrongFruit’s selling point is its portfolio of designs, illustrations and websites. New customers usually arrive on the web page, look around and then contact StrongFruit. Hence, email and web support are the major forms of communication, with both prospective and existing customers.

2. StrongFruit
StrongFruit is a web and print design agency based out of Montreal, Canada. An illustration heavy
outfit with an eye for detail and stylish design, StrongFruit’s selling point is its portfolio of designs,
illustrations and websites. New customers usually arrive on the web page, look around and then
contact StrongFruit. Hence, email and web support are the major forms of communication, with both
prospective and existing customers.
The Customer Support Challenge
Managing customer communication when your company is just getting on its feet is never easy but
Efraim Siounis was surprised to find out just how much of a hassle it could be word began to spread
about StrongFruit’s great work.
After a bit of struggle trying to keep track of the queries, he decided to use a support tool to help
organize all of his correspondence. He tried out several popular ones like Zendesk, osTicket and
Producteev but none of them really solved his problems. Queries were still getting lost and a lot of
his time was being eaten up in just keeping track of and answering requests, valuable time that could
have been spent designing.
Dissatisfied and frustrated, Efraim was almost at his wits’ end to find a help desk that would literally
magic away his problems.
© 2012 Freshdesk, All rights reserved. To learn more visit us online at http://www.freshdesk.com
At a Glance
Base
Montreal, Canada
The Checklist
Email support
Rich attachment support
The Driving Factor
Colorful, stylish design
Favorite Capability
Browser Agnostic

3. “When I wake up in the morning, I don’t think. I just turn on Freshdesk and it tells me what I have to do.
When my ticket are all closed, no questions asked, my day is done.
-Efraim Siounis
Strongfruit
Attachment Support and Stylish Design
As Efraim spent a good deal of his day pitching illustrations and ideas back and
forth with clients, his ideal help desk had to enable him to send and receive
large attachments with ease. A bigger problem (and requirement) for Efraim
was the need for a solution that would be so good it was practically invisible to
customers. As a small guy with a brush, giving his customers the personal touch
was paramount - he wanted StrongFruit customers to know and feel that they
were replying to a human, and not an automated ticketing system on the other
end.
But what the support tool of his dreams had to possess in spades was style.
Efraim wanted a clean, stylish interface to greet his customers every time they
clicked on the button to get in touch with him. He wanted a support solution
that could offer an experience after his own heart.
© 2012 Freshdesk, All rights reserved. To learn more visit us online at http://www.freshdesk.com

4. The Freshdesk Experience
Efraim loved Freshdesk from Day One. Stylish and efficient, it was everything he was
looking for. And it worked its magic across his client’s Chrome and Firefox and every
other browser just as well as it did out of his Safari. Something Efraim hadn’t expect-
ed, but loved, all of his correspondence is in one place, organized and streamlined, a
to-do list of sorts.
Customer experience got a complete overhaul when StrongFruit began using Fresh-
desk and customers love the new simple and easy-to-use interface.
Since Freshdesk, lost requests have become a thing of the past. StrongFruit loves its
support efficiency. Clients love the hassle-free experience. And Efraim Siounis, Arts
and Project Director, is finally happy.
© 2012 Freshdesk, All rights reserved. To learn more visit us online at http://www.freshdesk.com