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Mobihelp Overview

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See how Mobihelp can help your business connect with your customers without ever having to leave your app!

Published in: Mobile
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Mobihelp Overview

  1. 1. Mobihelp In App Customer Support
  2. 2. 84% of users want answers right then, right there* Don’t really love calling for help Prefer quicker interactions Prefer chat or IM over traditional email Uninstalls common, users are fickle One crash or bug … and they’re gone! Challenges *Source: Nuance Study. Link.
  3. 3. How Mobihelp Solves These Challenges Full fledged in-app support center Built in knowledge base and conversations Direct line of engagement with your users Users can instantly message you when they need help Resolve issues faster with context Turn unhappy users into happy advocates
  4. 4. Full fledged in-app support center
  5. 5. 90% of issues solved right within the app Source: Astraware, Mobihelp user
  6. 6. How Mobihelp Solves These Challenges Full fledged in-app support center Built in knowledge base and conversations Direct line of engagement with your users Users can instantly message you when they need help Resolve issues faster with context Turn unhappy users into happy advocates
  7. 7. Direct line of engagement with users
  8. 8. How Mobihelp Solves These Challenges Full fledged in-app support center Built in knowledge base and conversations Direct line of engagement with your users Users can instantly message you when they need help Resolve issues faster with context Turn unhappy users into happy advocates
  9. 9. Resolve issues faster with context
  10. 10. Resolve issues faster with context
  11. 11. Get your happiest users to review
  12. 12. Integrated in 400+ apps since June 2014 Highlights For more information, visit developers.freshdesk.com

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