"Alexa, when does the keynote start?" - building VUIs for eventsNelli Hergenröther
Designing and building VUIs (Voice User Interfaces) has its challenges - especially when they are built for events. I created the concepts for the Amazon Alexa skills for the conferences re:publica and Tech Open Air and give an overview over the pros and cons of VUIs in general, the concept process of the event skills and decisions on the feature set.
# S1.12 - Coding 101: Robotics for Beginners Hillary Rogers
# S1.12 - Coding 101: Robotics for Beginners
BRING YOUR OWN DEVICE
FACT: Anyone can learn robotics. MYTH: you need to be an expert to teach robotics. This session will provide participants with an introduction to implementing robotics and coding in their classrooms and schools. We will explore the ways coding and robotics can be tied into curricula, used to differentiate instruction, and promote student voice while also exploring related challenges. We hope to provide participants with a chance to try out different robotics and coding tools as well as provide lesson ideas and resources.
After having The Tech Shot up for around 2 months now, we looked at our analytics and analysed our readership. These insights we presented in our Technology and Innovation class. We created this powerpoint presentation to share the outcomes of different experiments we conducted in November to better understand our readers.
"Alexa, when does the keynote start?" - building VUIs for eventsNelli Hergenröther
Designing and building VUIs (Voice User Interfaces) has its challenges - especially when they are built for events. I created the concepts for the Amazon Alexa skills for the conferences re:publica and Tech Open Air and give an overview over the pros and cons of VUIs in general, the concept process of the event skills and decisions on the feature set.
# S1.12 - Coding 101: Robotics for Beginners Hillary Rogers
# S1.12 - Coding 101: Robotics for Beginners
BRING YOUR OWN DEVICE
FACT: Anyone can learn robotics. MYTH: you need to be an expert to teach robotics. This session will provide participants with an introduction to implementing robotics and coding in their classrooms and schools. We will explore the ways coding and robotics can be tied into curricula, used to differentiate instruction, and promote student voice while also exploring related challenges. We hope to provide participants with a chance to try out different robotics and coding tools as well as provide lesson ideas and resources.
After having The Tech Shot up for around 2 months now, we looked at our analytics and analysed our readership. These insights we presented in our Technology and Innovation class. We created this powerpoint presentation to share the outcomes of different experiments we conducted in November to better understand our readers.
Are you deploying technology and need to show executives what you have built? Then you must learn demonstration skills! Increase end user adoption and executive engagement by wowing your audience with your presentation skills. If you have IBM Cognos, Host Analytics, SAP, Oracle, or any software, it's time to let it shine in your presentations. I share my 25+ years of experience demonstrating software, so you look like a rock star.
This is a presentation of the tutorial that Steven Fullerton and I ran which took participants through the end-to-end process for setting up and running user testing sessions for voice interfaces such as Alexa using the Wizard of Oz testing method.
This presentation was delivered to a "Web Enabled Business" class at Simon Fraser University in Vancouver. The topic is speech recognition technology, and the presentation covers its origins, how it works, issues, latest trends and future opportunities.
Remote usability testing and remote user research for usabilityUser Vision
From User Vision's presentation on remote usability testing describing some of the main methods, challenges, tools and tips for successful remote usability testing for user experience
A dark pattern is "a user interface that has been carefully crafted to trick users into doing things, such as buying overpriced insurance with their purchase or signing up for recurring bills"
Assistive Technology use and effectiveness in higher education and the workplaceE.A. Draffan
This was produced for the ClaroLearning Conference - two workshops on the use of various technologies to support learning and various tasks in the workplace - specifically for those with specific learning difficulties including dyslexia.
Conversational User Interfaces, Past and FutureCrispin Reedy
How can chatbots learn from existing VUI design? What makes these new interfaces different, and how are they similar? Where do the Alexas and Siris come into the mix? We’ll discuss text-based vs. voice-based conversational user interfaces, and the landscape of Conversational User Interfaces, now and into the future.
• COMMUNICATEBUSINESS VISION• WHAT TO EXPECT• .docxodiliagilby
• COMMUNICATE
BUSINESS VISION
• WHAT TO EXPECT
• MODIFY THE PLANS IT
CANNOT REALISTICALLY SUPPORT
• MUST BE INVOLVED
• STARTS WITH A STRATEGY
• DEVELOP MORE SPECIFIC
GOALS
• REQUIREMENTS MUST BE DETERMINED
FOR EACH GOAL
•
• HARDWARE
• SOFTWARE
• NETWORK
• DATA
• WHAT-WHO-WHERE
Component What Who Where
Hardware What hardware does
the organization have?
Who manages it?
Who uses it?
Who owns it?
Where is it
located? Where is
it used?
Software What software does
the organization have?
Who manages it?
Who uses it?
Who owns it?
Where is it
located? Where is
it used?
Network What networking does
the organization have?
Who manages it?
Who uses it?
Who owns it?
Where is it
located? Where is
it used?
Data What data does the
organization have?
Who manages it?
Who uses it?
Who owns it?
Where is it
located? Where is
it used?
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Access Tool Ubiquity Advantages Disadvantages
Physical locks Very high • Excellent if guarded • Locks can be picked
• Physical Access is often not needed
• Keys can be lost
Passwords Very high • User acceptance &
familiarity
• Ease of use
• Mature practices
• Poor by themselves
• Sometimes forgotten
• Sometimes stolen from users using
deception or key loggers
Biometrics Medium • Can be reliable
• Never forgotten
• Cannot be stolen
• Can be inexpensive
• False positives/negatives
• Some are expensive
• Some might change (e.g., voice)
• Lost limbs
• Loopholes (e.g., photo)
Access Tool Ubiquity Advantages Disadvantages
Challenge
questions
Medium (high
in banking)
• Not forgotten
• Multitude of questions
can be used
• Social networking might reveal some
answers
• Personal knowledge of an individual
might reveal the answers
• Spelling might not be consistent
Token Low • Stolen passkey is useless
quickly
• Requires carrying a device
Text message Medium • Stolen passkey is useless
• Mobile phone already
owned by users
• Useful as a secondary
mechanism too
• Requires mobile phone ownership by all
users
• Home phone option requires speech
synthesis
• Requires alternative access control if
mobile phone lost
Multi-factor
authentication
Medium • Stolen password is
useless
• Enhanced security
• Requires an additional technique if one of
the two fails
• Temptation for easy password
Tool Ubiquity Advantages Disadvantages
Antivirus/
antispyware
Very high • Blocks many known threats
• Blocks some “zero-day”
threats
• Slow down operating system
• “Zero day” threats can be
missed
Firewall High • Can prevent some targeted
traffic
• Can only filter known threats
• Can have well-known “holes”
System logs Very high • Can reveal ...
Check my presentation about challenges we're facing with voice and how to successfully getting started. Also viewable online: https://pasteapp.com/p/ANdFfwH2si9
Prototyping Accessibility - WordCamp Europe 2018Adrian Roselli
Learn some fundamentals of accessibility and how it can benefit you (whether future you from aging or you after something else limits your abilities). We’ll review differing abilities, generate (minimal) user stories and personas, discuss best practices for design and development, prototype some ideas (on paper), and discuss where to get help. This isn’t intended to be a deep dive into technologies, but more of an overall primer for those who aren’t sure where to start with accessibility nor how it helps them.
David Hayman - Say What? Testing a Voice Avtivated System - EuroSTAR 2010TEST Huddle
EuroSTAR Software Testing Conference 2010 presentation on Say What? Testing a Voice Avtivated System by David Hayman. See more at: http://conference.eurostarsoftwaretesting.com/past-presentations/
NCompass Live - April 15, 2015.
http://nlc.nebraska.gov/ncompasslive/
Staff of the Nebraska Library Commission have either attended, produced, or delivered more than 500 webinars in the past decade and they'd like to encourage others to try out this communications platform. In this episode, NLC staff Christa Burns, Laura Johnson, and Michael Sauers will share many of the lessons they've learned over the years about how to produce, host, and deliver successful webinars.
What We've Learned: Tips & Tricks for Webinars That Deliver The GoodsMichael Sauers
Staff of the Nebraska Library Commission have either attended, produced, or delivered more than 500 webinars in the past decade and they'd like to encourage others to try out this communications platform. In this episode, NLC staff Christa Burns, Laura Johnson, and Michael Sauers will share many of the lessons they've learned over the years about how to produce, host, and deliver successful webinars.
Slides from a 5/10/2017 talk at the Nasdaq Entrepreneurial Center (@theCenter) about a lean research mindset, the mechanics of learning from users, and the structure of a research prototype test session.
Are you deploying technology and need to show executives what you have built? Then you must learn demonstration skills! Increase end user adoption and executive engagement by wowing your audience with your presentation skills. If you have IBM Cognos, Host Analytics, SAP, Oracle, or any software, it's time to let it shine in your presentations. I share my 25+ years of experience demonstrating software, so you look like a rock star.
This is a presentation of the tutorial that Steven Fullerton and I ran which took participants through the end-to-end process for setting up and running user testing sessions for voice interfaces such as Alexa using the Wizard of Oz testing method.
This presentation was delivered to a "Web Enabled Business" class at Simon Fraser University in Vancouver. The topic is speech recognition technology, and the presentation covers its origins, how it works, issues, latest trends and future opportunities.
Remote usability testing and remote user research for usabilityUser Vision
From User Vision's presentation on remote usability testing describing some of the main methods, challenges, tools and tips for successful remote usability testing for user experience
A dark pattern is "a user interface that has been carefully crafted to trick users into doing things, such as buying overpriced insurance with their purchase or signing up for recurring bills"
Assistive Technology use and effectiveness in higher education and the workplaceE.A. Draffan
This was produced for the ClaroLearning Conference - two workshops on the use of various technologies to support learning and various tasks in the workplace - specifically for those with specific learning difficulties including dyslexia.
Conversational User Interfaces, Past and FutureCrispin Reedy
How can chatbots learn from existing VUI design? What makes these new interfaces different, and how are they similar? Where do the Alexas and Siris come into the mix? We’ll discuss text-based vs. voice-based conversational user interfaces, and the landscape of Conversational User Interfaces, now and into the future.
• COMMUNICATEBUSINESS VISION• WHAT TO EXPECT• .docxodiliagilby
• COMMUNICATE
BUSINESS VISION
• WHAT TO EXPECT
• MODIFY THE PLANS IT
CANNOT REALISTICALLY SUPPORT
• MUST BE INVOLVED
• STARTS WITH A STRATEGY
• DEVELOP MORE SPECIFIC
GOALS
• REQUIREMENTS MUST BE DETERMINED
FOR EACH GOAL
•
• HARDWARE
• SOFTWARE
• NETWORK
• DATA
• WHAT-WHO-WHERE
Component What Who Where
Hardware What hardware does
the organization have?
Who manages it?
Who uses it?
Who owns it?
Where is it
located? Where is
it used?
Software What software does
the organization have?
Who manages it?
Who uses it?
Who owns it?
Where is it
located? Where is
it used?
Network What networking does
the organization have?
Who manages it?
Who uses it?
Who owns it?
Where is it
located? Where is
it used?
Data What data does the
organization have?
Who manages it?
Who uses it?
Who owns it?
Where is it
located? Where is
it used?
•
•
•
•
•
•
•
•
•
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•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Access Tool Ubiquity Advantages Disadvantages
Physical locks Very high • Excellent if guarded • Locks can be picked
• Physical Access is often not needed
• Keys can be lost
Passwords Very high • User acceptance &
familiarity
• Ease of use
• Mature practices
• Poor by themselves
• Sometimes forgotten
• Sometimes stolen from users using
deception or key loggers
Biometrics Medium • Can be reliable
• Never forgotten
• Cannot be stolen
• Can be inexpensive
• False positives/negatives
• Some are expensive
• Some might change (e.g., voice)
• Lost limbs
• Loopholes (e.g., photo)
Access Tool Ubiquity Advantages Disadvantages
Challenge
questions
Medium (high
in banking)
• Not forgotten
• Multitude of questions
can be used
• Social networking might reveal some
answers
• Personal knowledge of an individual
might reveal the answers
• Spelling might not be consistent
Token Low • Stolen passkey is useless
quickly
• Requires carrying a device
Text message Medium • Stolen passkey is useless
• Mobile phone already
owned by users
• Useful as a secondary
mechanism too
• Requires mobile phone ownership by all
users
• Home phone option requires speech
synthesis
• Requires alternative access control if
mobile phone lost
Multi-factor
authentication
Medium • Stolen password is
useless
• Enhanced security
• Requires an additional technique if one of
the two fails
• Temptation for easy password
Tool Ubiquity Advantages Disadvantages
Antivirus/
antispyware
Very high • Blocks many known threats
• Blocks some “zero-day”
threats
• Slow down operating system
• “Zero day” threats can be
missed
Firewall High • Can prevent some targeted
traffic
• Can only filter known threats
• Can have well-known “holes”
System logs Very high • Can reveal ...
Check my presentation about challenges we're facing with voice and how to successfully getting started. Also viewable online: https://pasteapp.com/p/ANdFfwH2si9
Prototyping Accessibility - WordCamp Europe 2018Adrian Roselli
Learn some fundamentals of accessibility and how it can benefit you (whether future you from aging or you after something else limits your abilities). We’ll review differing abilities, generate (minimal) user stories and personas, discuss best practices for design and development, prototype some ideas (on paper), and discuss where to get help. This isn’t intended to be a deep dive into technologies, but more of an overall primer for those who aren’t sure where to start with accessibility nor how it helps them.
David Hayman - Say What? Testing a Voice Avtivated System - EuroSTAR 2010TEST Huddle
EuroSTAR Software Testing Conference 2010 presentation on Say What? Testing a Voice Avtivated System by David Hayman. See more at: http://conference.eurostarsoftwaretesting.com/past-presentations/
NCompass Live - April 15, 2015.
http://nlc.nebraska.gov/ncompasslive/
Staff of the Nebraska Library Commission have either attended, produced, or delivered more than 500 webinars in the past decade and they'd like to encourage others to try out this communications platform. In this episode, NLC staff Christa Burns, Laura Johnson, and Michael Sauers will share many of the lessons they've learned over the years about how to produce, host, and deliver successful webinars.
What We've Learned: Tips & Tricks for Webinars That Deliver The GoodsMichael Sauers
Staff of the Nebraska Library Commission have either attended, produced, or delivered more than 500 webinars in the past decade and they'd like to encourage others to try out this communications platform. In this episode, NLC staff Christa Burns, Laura Johnson, and Michael Sauers will share many of the lessons they've learned over the years about how to produce, host, and deliver successful webinars.
Slides from a 5/10/2017 talk at the Nasdaq Entrepreneurial Center (@theCenter) about a lean research mindset, the mechanics of learning from users, and the structure of a research prototype test session.
Similar to Stratis Valachis, Designing for Voice Interfaces (20)
Ranzie Anthony – 10 Principles for UX design in FintechNaveed R
Financial organisations are facing significant disruption as new challenges and technologies change the way that people engage with products. To move quickly and manage change, product owner and development teams need to work closer than ever.
We’ll share our experience on how UX design can help bring these two teams together and why it’s even more important given changing trends that we see this year.
Adrian Bussone - Supporting chronic disease self-management Naveed R
Adrian’s talk will focus on understanding the importance of user needs in healthcare to develop better tools that satisfy the requirements of both stakeholders. In order to illustrate this, she will present a case study of own research study based on HIV self-management.
Spencer is a consultant, coach and mentor in lean UX and agile UX, speaker, ex-designer, sometimes Ruby programmer and ardent proponent of visual communication. At Cultivate, he operates at the intersection of product management, design and development to help teams make great digital products.
The Bones Brigade movie is about the 1980s Skateboard team formed of unknown amateur skaters, from radically different backgrounds, each specialist in their own discipline, led and mentored by an expert not much older than them. It transfixed me and got me thinking about teams in the software world.
Spencer will share what he thinks we can learn about cross functional teams, mentoring, healthy competition in teams and who really “runs” a team.
A VR solution aimed at helping solve the issue of homesharing by allowing potential renters to have a VR tour of the property, as well as meeting potential room mates.
Mobile UX London Conference 2016 Workshop Presentation - Else, putting mobile...Naveed R
Learn more - https://mobileuxlondon.com
Designing for a moment in time is easy – designing an experience that fits within existing infrastructures, across multiple uses, takes into account some pretty stringent safety policies yet somehow manages to reimagine a customers experience is pretty damn hard indeed.
We want to share our experiences of designing in this sector with principles that can help when constraint stifles design ambition. How can we disrupt the generic points based loyalty systems? How can we leverage the qualities of personal customer service through the convenience of mobile? And ultimately, how can we build a desire for customers to choose our service over other providers?
Mobile UX London 2016 Conference Workshop - Chi Chung Tsang - User ResearchNaveed R
Mobile UX London 2016 Conference Workshop - (https://mobileuxlondon.com) - Understanding users’ needs and behaviour is still an important activity that can lead to great user experiences. Planning your user research is critical to getting the most out of this activity, even more so for research involving mobile devices where context can greatly affect the outcome.
In this workshop, you will learn about why doing user research is important, why context matters, how to choose the right research activity and tips from my experience of research over the years. You will also have the chance to create a research plan.
Mobile UX London 2016 Conference Workshop - Sabrina Duda - Persona workshopNaveed R
Mobile UX London Conference 2016 - Workshop - https://mobileuxlondon.com - How to create personas? This workshop will provide you with the necessary facts about how to create personas. We will work with a real website and each group will create personas for this website, based on information and a framework.
The workshop will start with a short overview about personas, showing many examples and different methods and templates. We will discuss these examples and your personal opinion and experiences with personas. We will create personas for a mobile website in groups à 3-4 people and share the results.
Mobile UX London Conference Talk. ANDREW MCGRATH, Designing for Alien LifeNaveed R
Mobile User Experience Conference in London 2016 (http://mobileuxlondon.com) - Andrew McGrath, Head of UX at Thomson Reuters.
Designing outside the consumer space is a hard shift: Can one even understand the use cases behind Mergers and Acquisitions lawyers or FX Traders let alone grasp deeper motivations or build empathy for them? And how then can you optimise for mobile where hard choices and simplification are key? If you cannot understand them and you cannot easily observe them then how do you succeed? This talk will explore the challenges of being a user centred designer in this environment and identify some strategies to successfully deliver.
Mobile UX London Conference Talk - HARA MIHAILIDOU, How Mobile Phones can Cha...Naveed R
Mobile User Experience Conference in London 2016 (http://mobileuxlondon.com) - Hara Mihailidou, Head of UX for Just Giving.
In this short talk we will look closer at how mobile devices have influenced the world of giving and are driving social change. We’ll look at the impact this has had on JustGiving as a business. Did it change the way we think about our offering? Does it influence our future? I will attempt to give you tangible examples of how JustGiving shifted to being mobile and experience first especially over the past year and a half.
Mobile UX London Conference Talk - DAVID DOMINGUEZ, A Few of Aesop’s (A Hand...Naveed R
Mobile User Experience Conference in London 2016 (http://mobileuxlondon.com) - David Dominguez, VP of User Experience for RBS.
Aesop’s teachings have been embedded in our culture since it’s beginning, and even in our day to day lives as designers he is as relevant as he has always been. What does Aesop have to say to us? In this talk we will look to a few of his fables and learn how to apply them to our Mobile UX process.
Mobile UX London Conference Talk - PETER SZABO, User Experience Map – why sh...Naveed R
Mobile User Experience Conference in London 2016 (http://mobileuxlondon.com) - PETER SZABO, Senior Manager UX/UI.
User Experience Mapping is an easy technique that will change how you tackle today’s complex mobile user experience challenges. In his interactive talk, Peter will share his passion for User Experience maps and cats. He thinks, that while it’s entirely possible to create a mobile app without a cat, having a UX Map is essential. From the very beginning of the ideation phase experience maps are critical communication and strategy tools. They help to solve the problems you have and get closer to understanding your users. Through a fun and easy-to-follow case-study, you will see how UXM helps you save time and money while building better mobile experiences.
Can AI do good? at 'offtheCanvas' India HCI preludeAlan Dix
Invited talk at 'offtheCanvas' IndiaHCI prelude, 29th June 2024.
https://www.alandix.com/academic/talks/offtheCanvas-IndiaHCI2024/
The world is being changed fundamentally by AI and we are constantly faced with newspaper headlines about its harmful effects. However, there is also the potential to both ameliorate theses harms and use the new abilities of AI to transform society for the good. Can you make the difference?
Maximize Your Content with Beautiful Assets : Content & Asset for Landing Page pmgdscunsri
Figma is a cloud-based design tool widely used by designers for prototyping, UI/UX design, and real-time collaboration. With features such as precision pen tools, grid system, and reusable components, Figma makes it easy for teams to work together on design projects. Its flexibility and accessibility make Figma a top choice in the digital age.
Hello everyone! I am thrilled to present my latest portfolio on LinkedIn, marking the culmination of my architectural journey thus far. Over the span of five years, I've been fortunate to acquire a wealth of knowledge under the guidance of esteemed professors and industry mentors. From rigorous academic pursuits to practical engagements, each experience has contributed to my growth and refinement as an architecture student. This portfolio not only showcases my projects but also underscores my attention to detail and to innovative architecture as a profession.
White wonder, Work developed by Eva TschoppMansi Shah
White Wonder by Eva Tschopp
A tale about our culture around the use of fertilizers and pesticides visiting small farms around Ahmedabad in Matar and Shilaj.
EASY TUTORIAL OF HOW TO USE CAPCUT BY: FEBLESS HERNANEFebless Hernane
CapCut is an easy-to-use video editing app perfect for beginners. To start, download and open CapCut on your phone. Tap "New Project" and select the videos or photos you want to edit. You can trim clips by dragging the edges, add text by tapping "Text," and include music by selecting "Audio." Enhance your video with filters and effects from the "Effects" menu. When you're happy with your video, tap the export button to save and share it. CapCut makes video editing simple and fun for everyone!
Storytelling For The Web: Integrate Storytelling in your Design ProcessChiara Aliotta
In this slides I explain how I have used storytelling techniques to elevate websites and brands and create memorable user experiences. You can discover practical tips as I showcase the elements of good storytelling and its applied to some examples of diverse brands/projects..
19. • We are born knowing the
fundamental rulesfor
language(LAD)
• Young childrenwill notice if
adults around them made
grammatical mistakes.
Noam Chomsky
28. The Voder - 1930 The Harpy
System - 1976
Hidden Markov
model – 1980s
Dragon Dictation
– 1990s Google voice
search - 2008
Siri - 2011Audrey - 1952
Alexa - 2014
38. Reliance on recall
• Remember how to ask things
• Remember what you’re allowed to ask
• Remember what you said throughoutthe
entire exchange
Medium constraint #1
46. I want to go on a tripOk, where would you like to go?Auckland
Your next destination Oakland, California.
From which airport would you like to depart?
47. I want to go on a tripOk, where would you like to go?I actually meant Auckland, New Zealand
48. I want to go on a tripOk, where would you like to go?Auckland
Your next destination Oakland, California.
From which airport would you like to depart?
I actually meant Auckland, New ZealandGreat! A flight from Oakland Califorina, to
Auckland, New Zealand!
55. Speed
• Search
• Call an Uber
• Setan alarm
• Turn off the lights
• Hear bank accountbalance
Convenience
• Listen to a recipe while cooking
• Make a call while driving
• Hear the headlineswhile you’re
dressing for work
• Ask for the definition of a word
when you’re readinga book
56.
57.
58. 1. Map out the omnichannel journey
2. Define the personality
3. Act it out and test (Wizard of Oz)
4. Design functionality with user flows
5. Test and refine
Process
59. Map out the
omnichannel journey
• How can you leverage different
touch-points to shape expectations?
• How will context affect the
experience in different parts of the
journey?
60. Define the personality
• Reflect the core attributes of your
brand
• If the platformdoesn’t make the
distinction between the character of
the assistant and your product clear,
don’t deviate from the default
personality
61. Alexa acts as an intermediarybetween the
user and the brand
Google Assistantpasses the userover to a
different character
Uber: “Hi, this is Uber, there’s an Uber less than a
minute away…”
Alexa: “There’s an Uber less than a minute away,
would you like me to order it?”
62. Act it out and test
• Write down a basic script for the core
parts of the experience. Act it out or
use voice simulators
• User test early ideas using the WOZ
technique
63. Map out the
functionality
• Map out the all the different
steps, the ways user can
phrase their input and
technical considerations
• Work closely with
stakeholders
64. Test and refine
• Try to recruit participants who are familiar with Alexa.
If you can’t invest time in the beginning of the session
to familiarise them with the interface and the device.
• For usability tweaks, guerrila testing can work well
65. Voice usability tips
• Speak naturally: Avoid things like “Tocontinue sayContinue”
• Use the “one-breath” test
• Don’t present more than 3 options
• Use conversation markers: “got it”, “halfway there”,“next”
• Make the distinction between “I didn’t hear” vs. “I heard but I don’t
understand” clear
66. Learnings
• Users will expectpersonalisedexperiences.If possible offer account-linking
with the accountof the brand.
• Users need reassurancethatsensitive information is safe
• Users try to find shortcuts
• The more open ended the skill is the higher the likelihood of errors
• Be careful of free entry input. Alexamatches your utteranceto the closest
word she knows.
73. 3 key takeaways
• Voice interfaces are less usablethan GUI for most cases becausevoice is
transient and invisible
• Theyare greatfor speed and convenience in certain contexts
• The future is multi-modal