3 1-1 for smarter governments - City of Philadelphia 311 Business CaseRosetta Carrington Lue
ities across the U.S. are joining in a global
movement to improve the quality of their decision
making and planning through increased access to
data and by integrating collaborative approaches to making
that data more accessible to government officials as well
as the public. In many larger cities, 311 service centers are
becoming a core driver to building capabilities for service
integration. Since the first 311 hotline launched in 1996
in the City of Baltimore, 311 service centers have rapidly
spread across the country. 311 systems are providing quick
and easy access to non-emergency municipal services and
information through a single, consolidated channel that
extends from the three-digit toll-free dial number (3-1-1) to
any possible means that people can use to communicate
with their municipal government; email, text messaging,
social media, and more recently smart phone applications.
Creating a Welcoming and Connect City: The Philadelphia Experience with Roset...Rosetta Carrington Lue
Creating a Welcoming and Connected City: The Philadelphia Experience shares Philly311’s journey to becoming a leader in customer service, and encourages a critical discussion on public sector return on investment from customer service and community engagement initiatives.
Through Philadelphia’s journey, we are sharing best practices and approaches that provide a vital role in defining what a welcoming and connected city is. Customer service and feeling welcomed go hand and hand, but how local governments choose to employ customer service is what drives connectivity.
Lessons From the Field: Employee Volunteer Program Managers' Top Tips for Suc...VolunteerMatch
If you are launching a new employee volunteer program, or taking over an existing one, you probably have a million questions. “How should I scale my launch?”, “What tactics should I use to win over key leaders?”, “How can I keep my program focused on what’s important to my company while still engaging all of my employees’ interests?”…Don’t worry! We’ve got the answers for you.
Join some of VolunteerMatch’s superstar clients for a conversation to answer these burning questions. Folks from ADT, NetSuite, Prometheus Real Estate Group and JetBlue will share insights and advice about how they overcame common obstacles and learned from experience to design and launch successful programs. Whether you’re just starting out or a seasoned pro, you’ll walk away from this webinar more prepared than ever to take your company's employee engagement to the next level.
3 1-1 for smarter governments - City of Philadelphia 311 Business CaseRosetta Carrington Lue
ities across the U.S. are joining in a global
movement to improve the quality of their decision
making and planning through increased access to
data and by integrating collaborative approaches to making
that data more accessible to government officials as well
as the public. In many larger cities, 311 service centers are
becoming a core driver to building capabilities for service
integration. Since the first 311 hotline launched in 1996
in the City of Baltimore, 311 service centers have rapidly
spread across the country. 311 systems are providing quick
and easy access to non-emergency municipal services and
information through a single, consolidated channel that
extends from the three-digit toll-free dial number (3-1-1) to
any possible means that people can use to communicate
with their municipal government; email, text messaging,
social media, and more recently smart phone applications.
Creating a Welcoming and Connect City: The Philadelphia Experience with Roset...Rosetta Carrington Lue
Creating a Welcoming and Connected City: The Philadelphia Experience shares Philly311’s journey to becoming a leader in customer service, and encourages a critical discussion on public sector return on investment from customer service and community engagement initiatives.
Through Philadelphia’s journey, we are sharing best practices and approaches that provide a vital role in defining what a welcoming and connected city is. Customer service and feeling welcomed go hand and hand, but how local governments choose to employ customer service is what drives connectivity.
Lessons From the Field: Employee Volunteer Program Managers' Top Tips for Suc...VolunteerMatch
If you are launching a new employee volunteer program, or taking over an existing one, you probably have a million questions. “How should I scale my launch?”, “What tactics should I use to win over key leaders?”, “How can I keep my program focused on what’s important to my company while still engaging all of my employees’ interests?”…Don’t worry! We’ve got the answers for you.
Join some of VolunteerMatch’s superstar clients for a conversation to answer these burning questions. Folks from ADT, NetSuite, Prometheus Real Estate Group and JetBlue will share insights and advice about how they overcame common obstacles and learned from experience to design and launch successful programs. Whether you’re just starting out or a seasoned pro, you’ll walk away from this webinar more prepared than ever to take your company's employee engagement to the next level.
Government Contact Center Council (G3C) meeting, June 12, 2014
Rosetta Lue
City of Philadelphia, Office of the Managing Director’s Chief Customer Service Officer
Grant management software options for funders 2 10 16D.E. Finn
Author: Kathleen Malin, VP of Technology and Operations, Rhode Island Foundation
Event: Tech Networks of Boston Roundtable session on grant management software options for funders
Date: February 10, 2016
Companies looking to gain greater insight into the success of their corporate citizenship initiatives are turning to the logic model, a tool that accounts for both business and social impact. By bringing this evaluative framework to bear on future initiatives, corporate citizenship managers can link activities and inputs with short- and long-term outcomes to create meaningful change for both participants and the company. In this hands-on workshop, you will be introduced to the logic model and how to apply it to your corporate citizenship programs to show impact.
Salesforce1 for Nonprofits Engage and Strengthen CommunitiesSalesforce.org
Today’s supporters want to be part of the solution. Nourish that desire through internal and external communities that tap the expertise of your entire ecosystem and amplify your impact. Learn how you can enable your supporters to collaborate in real time to create alignment, find and share information, and streamline resolutions. When you effectively engage your supporters you can build communities of interest, purpose and action, so your entire ecosystem can work together to drive social change.
Join us on to learn how the AARP Foundation is using Salesforce to engage their supporters through communities.
Who Should Attend:
Leaders in membership, marketing, engagement, program and volunteer management, outreach and event planning professionals
Anyone interested in connecting with their community and delivering more impact
Skills Based Volunteerism as a Corporate Strategy - October 2013 VolunteerMat...VolunteerMatch
Skills-Based Volunteerism (SBV) is becoming a key strategy that companies across the nation are using to deepen their engagement with communities while building the skills and talents of their employees. Join Common Impact and Fidelity Investments to learn how companies create, grow and evaluate skills-based volunteer programs that fit their culture, core business, and community strategies. Common Impact will share the different models companies can use to approach SBV, the barriers they face, and the tools and resources available to help overcome them. Common Impact’s long-time partner, Fidelity Investments, will share how SBV helps the company to achieve its community engagement goals. This webinar will help both companies and individuals unlock the power of strategic cross-sector partnerships and skills-based service in the areas where you live and work.
Danielle Holly
Executive Director, Common Impact
Danielle Holly serves as the Executive Director at Common Impact, an organization building stronger communities by facilitating collaborations between global companies and locally focused nonprofits. She works closely with Common Impact's corporate partners to develop strategic community partnerships, develop employees' talents, and help them to achieve both their business and community impact goals. Danielle is considered one of the leading experts on skills-based volunteerism and has helped numerous corporations and nonprofits navigate the new era in skills-based volunteering.
Laura (Hudson) Hamre
Senior Director, Community Relations, Fidelity Investments
A 7-year veteran of Fidelity Investments, Laura Hudson Hamre serves as Senior Director, Community Relations supporting 11 regions across the United States. Ms. Hamre crafts strategy in support of national community outreach efforts engaging employee volunteers. Her role also includes managing the firm’s relationship with HandsOn Network and overseeing the signature School Transformation Days.
Skills-Based Volunteerism as a Corporate Strategy - October 2013 VolunteerVolunteerMatch
Skills-Based Volunteerism (SBV) is becoming a key strategy that companies across the nation are using to deepen their engagement with communities while building the skills and talents of their employees. Join Common Impact and Fidelity Investments to learn how companies create, grow and evaluate skills-based volunteer programs that fit their culture, core business, and community strategies. Common Impact will share the different models companies can use to approach SBV, the barriers they face, and the tools and resources available to help overcome them. Common Impact’s long-time partner, Fidelity Investments, will share how SBV helps the company to achieve its community engagement goals. This webinar will help both companies and individuals unlock the power of strategic cross-sector partnerships and skills-based service in the areas where you live and work.
Danielle Holly
Executive Director, Common Impact
Danielle Holly serves as the Executive Director at Common Impact, an organization building stronger communities by facilitating collaborations between global companies and locally focused nonprofits. She works closely with Common Impact's corporate partners to develop strategic community partnerships, develop employees' talents, and help them to achieve both their business and community impact goals. Danielle is considered one of the leading experts on skills-based volunteerism and has helped numerous corporations and nonprofits navigate the new era in skills-based volunteering.
Laura (Hudson) Hamre
Senior Director, Community Relations, Fidelity Investments
A 7-year veteran of Fidelity Investments, Laura Hudson Hamre serves as Senior Director, Community Relations supporting 11 regions across the United States. Ms. Hamre crafts strategy in support of national community outreach efforts engaging employee volunteers. Her role also includes managing the firm’s relationship with HandsOn Network and overseeing the signature School Transformation Days.
Jim Proce ICMA-CM - Strategic Thinking and PlanningJim Proce
Teamed with APWA Top Ten Public Works Leaders, Mike Kashiwagi and Jerry Way, Jim Proce presented Strategic Thinking APWA webinar and a workshop (in New Orleans). One of the highlights was the interactive development of content on the fly to address the needs and wants of the audience, customizing the presentation on site for a very exciting workshop.
Let’s Look Under the Hood: A Deep Dive into Mobile For Workforcegjhassin
Engage by Cell spoke with some of the biggest players in the workforce development industry: Premier Virtual, a leader in the virtual job fair space, and the leadership team from East Tennessee Local Workforce Development Board (ELWDA).
The discussion highlighted how ELWDA has used the Engage by Cell and Premier Virtual platforms over the past year to outperform all other workforce areas in their state — meeting federal performance standards and maintaining funding through a pandemic.
But after over an hour of dynamic conversation, what did our attendees want to know more about?
How does the one-two punch of texting and custom mobile apps really support workforce programs ?
What’s the difference in a mobile app and my website?
How do the reporting and analytics functionality support ROI?
Five years on, it’s no surprise that the digital landscape has moved on significantly since we first published our Digital Maturity Index (DMI) back in 2010.
We're delighted to be publishing this year's research findings in DMI 2014: The digital ecosystem of technology, channels, customers, strategy and culture and the insights in this year’s report show just how far organisations have come in the intervening years.
Based on interviews with over 200 consumers and 150 business leaders from a range of industry sectors, this year’s report also includes opinion pieces from five digital thought leaders.
Our MD, Emma Robertson, unveiled the report with clients at our annual launch event in London. She talked though some of the headline findings building on the principle that as digital becomes more integral to the underlying strategy, the component parts of digital maturity must be treated as an ecosystem, not a hierarchy. The focus this year is about smartly combining technology, channels, customers, strategy and culture for both customer and commercial benefit. Here are just a few of the headlines:
Technology: In 2012, 87% of organisations had no formal processes for innovation. By 2014, 67% of organisations are using hackathons, labs or open APIs.
Channels: The drive to establish a digital presence in every new channel that emerges is being replaced by more strategic behaviour with 66% focusing on consolidation of existing channels and only 34% looking to grow the number of channels on offer.
Customer: 53% of respondents now measure customer happiness as a way of assessing how well digital channels are performing; 66% use a customer satisfaction index.
Strategy: 65% of respondents reported that there is a digital vision and strategy within their organisation but just 6% stated that the strategy is very well known within their organisation.
Culture: A factor in creating an environment for change and innovation is in an organisation’s tolerance for failure. Only 15% of organisations were recognised as having a ‘fail fast’ culture.
We were also joined by three industry leading keynote speakers. Some of the key things we took away were:
Easy is the new loyalty. Dr Nicola Millard, BT, talked us through the concept of 'net easy' and how omnichannel is the new normal.
Start with the user. Kathy Settle, GDS, shared very candidly the work that has taken place during the past 2-3 years to transform government services.
Be Human. Professor Moira Clark, Henley Business School, outlined the key factors required for customer service excellence.
You can read the full report here (www.transformuk.com/dmi-2014-its-all-about-the-digital-ecosystem) or you can drop us an email if you’d like us to email you a copy (enquiries@transformUK.com).
We'll be continuing the debate through our LinkedIn Group (Transform DMI 2014 and on Twitter (#DMI2014) and we hope you'll join us there.
HDI Capital Area Meeting March 2019 Next Step Quality: 5 Steps to Increasing ...hdicapitalarea
About the Program
You may have a great team of professional, courteous, customer-service oriented analysts, but that doesn't mean they'll always know how to resolve an issue. Attend this interactive presentation for a discussion of the many obstacles to service desk effectiveness and strategies for overcoming them. Leave motivated to begin implementing these strategies and increasing quality on your service desk right away!
Learn how to:
- Assess the quality of your current support
- Utilize in-house resources to tailor and deliver a comprehensive training program
- Leverage knowledge management
- Enforce policies to ensure information is retained and utilized
This seminar provides information on how to substantiate community needs and gain/sustain funding. Participants will learn how to design, develop and evaluate NPO Programs using a nationally recognized program development model.
Skoll Foundation's Next Generation Grantmaking with SalesforceSalesforce.org
Grant management processes can be complex, and foundations are often challenged by the task of fulfilling their organization’s mission while managing their grant lifecycle efficiently. Hear from the Skoll Foundation, one of the leading foundations supporting social entrepreneurship, on how they manage their philanthropic giving from pipeline and due diligence to approval and budgeting with Salesforce.
This webinar will also include a demo of foundationConnect, a grants management solution built on Salesforce.
Speakers:
Cristina Yoon, Grants Manager, Skoll Foundation
Swati Tyagi, Director, Product Management, roundCorner
Naomi Morenzoni, Director, Philanthropy Outreach & Engagement, Salesforce Foundation
FULL TITLE:
Learning to Cost-Effectively Assess and Manage Social Performance
ROOM: Impala/Lake Turkana
FACILITATED BY: Freedom from Hunger
Mr. Christian Loupeda (USA)
Government Contact Center Council (G3C) meeting, June 12, 2014
Rosetta Lue
City of Philadelphia, Office of the Managing Director’s Chief Customer Service Officer
Grant management software options for funders 2 10 16D.E. Finn
Author: Kathleen Malin, VP of Technology and Operations, Rhode Island Foundation
Event: Tech Networks of Boston Roundtable session on grant management software options for funders
Date: February 10, 2016
Companies looking to gain greater insight into the success of their corporate citizenship initiatives are turning to the logic model, a tool that accounts for both business and social impact. By bringing this evaluative framework to bear on future initiatives, corporate citizenship managers can link activities and inputs with short- and long-term outcomes to create meaningful change for both participants and the company. In this hands-on workshop, you will be introduced to the logic model and how to apply it to your corporate citizenship programs to show impact.
Salesforce1 for Nonprofits Engage and Strengthen CommunitiesSalesforce.org
Today’s supporters want to be part of the solution. Nourish that desire through internal and external communities that tap the expertise of your entire ecosystem and amplify your impact. Learn how you can enable your supporters to collaborate in real time to create alignment, find and share information, and streamline resolutions. When you effectively engage your supporters you can build communities of interest, purpose and action, so your entire ecosystem can work together to drive social change.
Join us on to learn how the AARP Foundation is using Salesforce to engage their supporters through communities.
Who Should Attend:
Leaders in membership, marketing, engagement, program and volunteer management, outreach and event planning professionals
Anyone interested in connecting with their community and delivering more impact
Skills Based Volunteerism as a Corporate Strategy - October 2013 VolunteerMat...VolunteerMatch
Skills-Based Volunteerism (SBV) is becoming a key strategy that companies across the nation are using to deepen their engagement with communities while building the skills and talents of their employees. Join Common Impact and Fidelity Investments to learn how companies create, grow and evaluate skills-based volunteer programs that fit their culture, core business, and community strategies. Common Impact will share the different models companies can use to approach SBV, the barriers they face, and the tools and resources available to help overcome them. Common Impact’s long-time partner, Fidelity Investments, will share how SBV helps the company to achieve its community engagement goals. This webinar will help both companies and individuals unlock the power of strategic cross-sector partnerships and skills-based service in the areas where you live and work.
Danielle Holly
Executive Director, Common Impact
Danielle Holly serves as the Executive Director at Common Impact, an organization building stronger communities by facilitating collaborations between global companies and locally focused nonprofits. She works closely with Common Impact's corporate partners to develop strategic community partnerships, develop employees' talents, and help them to achieve both their business and community impact goals. Danielle is considered one of the leading experts on skills-based volunteerism and has helped numerous corporations and nonprofits navigate the new era in skills-based volunteering.
Laura (Hudson) Hamre
Senior Director, Community Relations, Fidelity Investments
A 7-year veteran of Fidelity Investments, Laura Hudson Hamre serves as Senior Director, Community Relations supporting 11 regions across the United States. Ms. Hamre crafts strategy in support of national community outreach efforts engaging employee volunteers. Her role also includes managing the firm’s relationship with HandsOn Network and overseeing the signature School Transformation Days.
Skills-Based Volunteerism as a Corporate Strategy - October 2013 VolunteerVolunteerMatch
Skills-Based Volunteerism (SBV) is becoming a key strategy that companies across the nation are using to deepen their engagement with communities while building the skills and talents of their employees. Join Common Impact and Fidelity Investments to learn how companies create, grow and evaluate skills-based volunteer programs that fit their culture, core business, and community strategies. Common Impact will share the different models companies can use to approach SBV, the barriers they face, and the tools and resources available to help overcome them. Common Impact’s long-time partner, Fidelity Investments, will share how SBV helps the company to achieve its community engagement goals. This webinar will help both companies and individuals unlock the power of strategic cross-sector partnerships and skills-based service in the areas where you live and work.
Danielle Holly
Executive Director, Common Impact
Danielle Holly serves as the Executive Director at Common Impact, an organization building stronger communities by facilitating collaborations between global companies and locally focused nonprofits. She works closely with Common Impact's corporate partners to develop strategic community partnerships, develop employees' talents, and help them to achieve both their business and community impact goals. Danielle is considered one of the leading experts on skills-based volunteerism and has helped numerous corporations and nonprofits navigate the new era in skills-based volunteering.
Laura (Hudson) Hamre
Senior Director, Community Relations, Fidelity Investments
A 7-year veteran of Fidelity Investments, Laura Hudson Hamre serves as Senior Director, Community Relations supporting 11 regions across the United States. Ms. Hamre crafts strategy in support of national community outreach efforts engaging employee volunteers. Her role also includes managing the firm’s relationship with HandsOn Network and overseeing the signature School Transformation Days.
Jim Proce ICMA-CM - Strategic Thinking and PlanningJim Proce
Teamed with APWA Top Ten Public Works Leaders, Mike Kashiwagi and Jerry Way, Jim Proce presented Strategic Thinking APWA webinar and a workshop (in New Orleans). One of the highlights was the interactive development of content on the fly to address the needs and wants of the audience, customizing the presentation on site for a very exciting workshop.
Let’s Look Under the Hood: A Deep Dive into Mobile For Workforcegjhassin
Engage by Cell spoke with some of the biggest players in the workforce development industry: Premier Virtual, a leader in the virtual job fair space, and the leadership team from East Tennessee Local Workforce Development Board (ELWDA).
The discussion highlighted how ELWDA has used the Engage by Cell and Premier Virtual platforms over the past year to outperform all other workforce areas in their state — meeting federal performance standards and maintaining funding through a pandemic.
But after over an hour of dynamic conversation, what did our attendees want to know more about?
How does the one-two punch of texting and custom mobile apps really support workforce programs ?
What’s the difference in a mobile app and my website?
How do the reporting and analytics functionality support ROI?
Five years on, it’s no surprise that the digital landscape has moved on significantly since we first published our Digital Maturity Index (DMI) back in 2010.
We're delighted to be publishing this year's research findings in DMI 2014: The digital ecosystem of technology, channels, customers, strategy and culture and the insights in this year’s report show just how far organisations have come in the intervening years.
Based on interviews with over 200 consumers and 150 business leaders from a range of industry sectors, this year’s report also includes opinion pieces from five digital thought leaders.
Our MD, Emma Robertson, unveiled the report with clients at our annual launch event in London. She talked though some of the headline findings building on the principle that as digital becomes more integral to the underlying strategy, the component parts of digital maturity must be treated as an ecosystem, not a hierarchy. The focus this year is about smartly combining technology, channels, customers, strategy and culture for both customer and commercial benefit. Here are just a few of the headlines:
Technology: In 2012, 87% of organisations had no formal processes for innovation. By 2014, 67% of organisations are using hackathons, labs or open APIs.
Channels: The drive to establish a digital presence in every new channel that emerges is being replaced by more strategic behaviour with 66% focusing on consolidation of existing channels and only 34% looking to grow the number of channels on offer.
Customer: 53% of respondents now measure customer happiness as a way of assessing how well digital channels are performing; 66% use a customer satisfaction index.
Strategy: 65% of respondents reported that there is a digital vision and strategy within their organisation but just 6% stated that the strategy is very well known within their organisation.
Culture: A factor in creating an environment for change and innovation is in an organisation’s tolerance for failure. Only 15% of organisations were recognised as having a ‘fail fast’ culture.
We were also joined by three industry leading keynote speakers. Some of the key things we took away were:
Easy is the new loyalty. Dr Nicola Millard, BT, talked us through the concept of 'net easy' and how omnichannel is the new normal.
Start with the user. Kathy Settle, GDS, shared very candidly the work that has taken place during the past 2-3 years to transform government services.
Be Human. Professor Moira Clark, Henley Business School, outlined the key factors required for customer service excellence.
You can read the full report here (www.transformuk.com/dmi-2014-its-all-about-the-digital-ecosystem) or you can drop us an email if you’d like us to email you a copy (enquiries@transformUK.com).
We'll be continuing the debate through our LinkedIn Group (Transform DMI 2014 and on Twitter (#DMI2014) and we hope you'll join us there.
HDI Capital Area Meeting March 2019 Next Step Quality: 5 Steps to Increasing ...hdicapitalarea
About the Program
You may have a great team of professional, courteous, customer-service oriented analysts, but that doesn't mean they'll always know how to resolve an issue. Attend this interactive presentation for a discussion of the many obstacles to service desk effectiveness and strategies for overcoming them. Leave motivated to begin implementing these strategies and increasing quality on your service desk right away!
Learn how to:
- Assess the quality of your current support
- Utilize in-house resources to tailor and deliver a comprehensive training program
- Leverage knowledge management
- Enforce policies to ensure information is retained and utilized
This seminar provides information on how to substantiate community needs and gain/sustain funding. Participants will learn how to design, develop and evaluate NPO Programs using a nationally recognized program development model.
Skoll Foundation's Next Generation Grantmaking with SalesforceSalesforce.org
Grant management processes can be complex, and foundations are often challenged by the task of fulfilling their organization’s mission while managing their grant lifecycle efficiently. Hear from the Skoll Foundation, one of the leading foundations supporting social entrepreneurship, on how they manage their philanthropic giving from pipeline and due diligence to approval and budgeting with Salesforce.
This webinar will also include a demo of foundationConnect, a grants management solution built on Salesforce.
Speakers:
Cristina Yoon, Grants Manager, Skoll Foundation
Swati Tyagi, Director, Product Management, roundCorner
Naomi Morenzoni, Director, Philanthropy Outreach & Engagement, Salesforce Foundation
FULL TITLE:
Learning to Cost-Effectively Assess and Manage Social Performance
ROOM: Impala/Lake Turkana
FACILITATED BY: Freedom from Hunger
Mr. Christian Loupeda (USA)
Similar to Government Strategic Customer Service Initiatives and Philly311 Contact Center (20)
Leaders of large urban 311 contact centers throughout the United States have announced plans to raise the profile of 311 and the need for excellence in government customer service by focusing on the creation of new benchmarking tools and standards for the field.
See the success journey for the City of Philadelphia Government to transform the customer experience by launching the Philly311 Contact Center operations.
Customer Service Officers program manual template which launched Office of the Managing Director's program. Examples include success profiles, expectations, and project timelines.
City of Philadelphia relaunched the new PhillyStat program with a televised discussion with Philly311 Director, Rosetta Lue, and Managing Director, Richard Negrin.
This presentation examines how the behaviors and attitudes of the latest generation to enter the workforce will affect the traditional utility. In addition, it is expected that “next gen” employees will change jobs and careers more often than the traditional utility employee will. This presentation will also look at what utilities will need to do to retain the workforce of the future.
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
https://viralsocialtrends.com/vat-registration-outlined-in-uae/
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
Buy Verified PayPal Account | Buy Google 5 Star Reviewsusawebmarket
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Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
The key differences between the MDR and IVDR in the EUAllensmith572606
In the European Union (EU), two significant regulations have been introduced to enhance the safety and effectiveness of medical devices – the In Vitro Diagnostic Regulation (IVDR) and the Medical Device Regulation (MDR).
https://mavenprofserv.com/comparison-and-highlighting-of-the-key-differences-between-the-mdr-and-ivdr-in-the-eu/
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
2. Rosetta Carrington Lue
◦ Came to work for City of Philadelphia from private sector
customer-service positions
◦ Oversaw the implementation of the Philly311 Non-
Emergency Contact Center in 2008
◦ Appointed Chief Customer Service Officer BY Managing
Director in 2011
◦ Implemented the MDO Customer Service Officer’s
Program in 2012
3. Goal 5:
“Philadelphia government works efficiently and
effectively, with integrity and
responsiveness.”
This goal led to the implementation of
Philly311 in 2008
4. Using the 311 system to drive customer service
initiatives…
◦ Makes it easier to establish internal/external initiatives
◦ Brands 311 service as a hub for customer service
excellence
◦ Brands 311 service leaders as customer service experts
◦ Markets 311 service through variety of channels,
ultimately drives more traffic
5. Mayor Nutter’s Goal 5
Philly311
Internal
Philly311
Sponsored
Programs
External
Philly311
Sponsored
Programs
Internal
Initiatives
Driven by
Philly311
Leaders
6. Neighborhood Liaison Program
◦ Launched in 2009
◦ Integrated 311 system with the community by
training residents as part of the Philly311 team
◦ Helped spread the word about Philly311 through
liaisons
◦ Trained over 600 volunteers since implementation
7. Citizens Engagement Academy
◦ Launched in 2011
◦ Connected citizens with city services and local
government through education
◦ Allowed citizens to hear presentations about
various city functions directly from city officials
8. Customer Service Leadership Academy
◦ Launched in 2011
◦ Offered a catalog of customer-service based courses to
city employees
◦ Majority of classes taught by Philly311 staff members
◦ Has seen over 1,400 participants
*No other training program like this in the Philadelphia
city government
9. Managing Director’s Office Customer Service
Officers Program
◦ Fully established/ implemented in 2012
◦ Assigns a customer service officer for each
administrative department
◦ CSO’s meet with Chief Customer Service Officer to
establish specific customer service vision
statements, guiding principles, practices, goals and
ways to measure success
10. Managing Director’s Office Customer Service
Officers Program (cont’d)
◦ Chief Customer Service Officer provides resources to the
CSO’s through regular meetings, individual sessions and
external partnerships/presentations
◦ Customer service is measured using the Baldridge
Approach and other metrics specific to the department
◦ CSO’s are held accountable for metrics and are expected
to answer to customer-service related questions at
quarterly performance management meetings
11. Philly311 Mobile App
◦ Launched in September 2012
◦ Created new/exciting way to connect with city
government
◦ Facilitated fast, flexible way for city government to
provide information
Hurricane FAQs; Election Day widget; License and
Inspections widget; Code Blue widget
33rd most downloaded in app store during Monday of
Hurricane Sandy
12. Philly311 Mobile App (cont’d)
◦ Created internal and external partnerships with
Philly311
◦ Realized over 12,000 downloads
◦ Received City Paper’s Big Vision Award in December
2012
13. We used the Philly311 system to drive
customer service initiatives …
◦ Branding Philly311 as a hub for customer service
excellence
◦ Branding Philly311 leaders as customer service
experts
◦ Marketed Philly311 service through variety of
channels, ultimately drives more traffic
14. Follow me at @rosettalue
Blog: http://rosettalueblog.wordpress.com/
www.phila.gov/311