S.U.C.C.E.S.S. is a multicultural, multi-service agency formed in 1973 to assist immigrants in all stages of their Canadian experience. It has 26 offices across BC and 400 multilingual staff. S.U.C.C.E.S.S. takes a holistic, integrated approach to service delivery and partners with over 100 organizations to better serve clients and maximize resources. Partnerships can be at various levels and types, from service delivery to expertise sharing to resources, with the goal of creating mutually beneficial relationships that ultimately help clients. Challenges include maintaining sustainable long-term partnerships despite changes.

1. Strategic Connections with diverse communities- some SUCCESS experiencesPresentation atStrategic Connections for Inclusive CommunitiesA Symposium on engaging culturally diverse communitiesMay 26th, 2010, Vancouver, BCRonald Ma MSW RSWDirector of Employment ServicesS.U.C.C.E.S.S.

2. www.success.bc.ca

3. HistoryFormed in 1973 by a group of Chinese-Canadian professionalsHave evolved into a multicultural, multi-service agency assisting people at all stages of their Canadian experience.

5. Location & staff26 offices in the Lower Mainland, Abbotsford, Fort St. John, Taipei, and Seoul.

6. 400 full time staff speaking over 20 languagesMajor Services

7. Holistic – Integrated Approach of Services Delivery

8. Community Partners ……OPTIONS: Services to Communities Society ;Progressive Intercultural Community Services Society ;Richmond Addiction Services ;Richmond Public Library ;Richmond School District ;School District #43 ;SHARE Family and Community Services Society ;Simon Fraser Society for Community Living ;Simon Fraser University ;Small Business BC ;South Burnaby Neighbourhood House ;Surrey Public Library ;The Asian Women's Health Clinic ;The Canadian Immigrant Magazine ;THEO, BC ;Tri-city Family Place ;Triumph Vocational Services ;UBC Law Student's Legal Advice Program ;University of British Columbia US Commerce Department (Vancouver Office) ;Vancouver Chinese Diabetes Education Centre ;Vancouver Coastal Health ;Vancouver Multicultural Society ;Vancouver Public Library ;Venture Kamloops ;Victoria Disability Resource Centre ;YMCA Child Care Resources and Referral and Family Resources Program ……

9. Community Partnership Acknowledgement (Not listed in specific order)

10. Example of community PartnersFraser Valley WICWP ProjectVibrant AbbotsfordAbbotsford Chamber of CommerceChilliwack Chamber of CommerceTourism AbbotsfordSouth Fraser Community Futures Development CorporationUniversity of the Fraser Valley’s Centre for Indo Canadian Studies

11. Integral City

12. Discovery Centre for Entrepreneurship

13. New York Institute of Technology (Vancouver campus)Why Partnership ?Agency Vision and Mission: building bridgesHolistic and Integrated approach of services deliveryClient centre: - to enhance the social functioning of clientsandBest uses of scarce resourcesMaximizationComparative advantages1+1>2

14. Type of PartnershipExpertise PartnersService Delivery Partners: To outreach to other geographical location or target groupsResource Partners: money, space and marketing channel__________________________Experience sharing, Support letters, references, Referrals, Cross training, funding application, service development, research, knowledge building, etc.

15. Type of Partnership – cont’dAll levels:ProgramindividualDivisionAgency wideLocal service centersNationalinternational

16. Strategic partnership: benefits:Tangible – intangiblePresent – futureDirect - indirect

17. Guiding principles:Follow agency vision and missionFor the ultimate benefit of our clientsFairnessWin-win, mutual benefitMutual understanding (allies can be competitors)OpennessLong term perspectives

18. Challenges:Looking for long-term, sustainable partnersRelationship not to stop because of:FundingCompletion of taskChanges of staffA more responsive formation of partners (efficient internal decision mechanism)To encourage all levels of staff in partnership creation

19. Thank YouFor further information, contact:Ronald Ma MSW RSWDirector of Employment ServicesS.U.C.C.E.S.S.Vancouver, BC, Canadaronald@success.bc.ca