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1. STR 581 Week 2 Individual Capstone Final
Exam Part 1 NEW
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STR 581 Week 2 Individual Capstone Final
Exam Part 1 NEW
Marreese works as a janitor in a company. She
is fed up of her manager who has been
verbally abusing her. The fear of losing her
job and further harassment causes her to
refrain from escalating the manager’s
behavior to the senior manager. Throug

2. which of the following ways should Marreese
resolve the problem?
Lattel Inc. holds 50 percent of the market
share for video games and 90 percent of the
market share for action figures. The
management decides to cease investment in
action figures and invest the money generated
from the sales of action figures in research
and development for video games.
Which of the following is the likely reason
behind the management’s decision?
Joshua has been working as a project manager
in an information technology company for
three years. Martha is a delivery team lead in
the same company. When the company
receives a project that has to be completed in
a short span of time, Joshua decides to
increase the daily work hours of the delivery

3. team to accommodate the project. Martha,
however, insists that Joshua request the client
for a time extension. Not willing to reach an
agreement, Joshua and Martha ignore each
other’s opinions and begin working on the
project individually. Which of the following
conflict-handling intentions does this
scenario portray?
Jennifer is a manager in an upscale store
selling perfumes for women. She is high on
“initiating structure” and low on
“consideration.” Which of the following
actions is she likely to engage in to influence
her subordinates?

4. Airlines, as core service providers, provide
tangible goods, such as food and beverages to
the passengers during flight. Core service
providers must blend tangible goods with
services. Based on the above description,
which of the following is a core service?
TechMark Inc. manufactures smartphones
with higher RAMs to address consumers’ need
to run multiple applications without affecting
the smartphone’s performance.
To persuade the consumers to purchase its
products, the management runs social media
campaigns targeting specific consumer needs.
Which of the following functional activities of
the value chain is the management
performing at this stage

5. Josh works as a clerical assistant in a law firm
located in a small town. He is not satisfied
with the pay provided to him. His company is
only one of two firms located in the town, and
the other firm does not have requirements for
a similar job role. Which of the following is a
constructive behavior that Josh is likely to
engage in?
Joshua is a project manager in an information
technology company. The company receives a
project that has to be completed in a short
span of time. Joshua decides to increase the
daily work hours of the delivery team to fast-
track the project. However, Martha, the
delivery team lead, does not want her team to
be put under pressure and insists that Joshua
request the client for a deadline extension.

6. Joshua wants to please the client, so he is
against Martha’s suggestion. Which of the
following is an effective strategy to resolve
their differences without the need to
compromise on each other’s stand?
Meera works as a first line manager in an
assembly plant. During an economic crisis, the
company instructs her to lay off assembly line
workers with poor performance ratings.
Keeping the workers’ interests in mind, Meera
suggests that they be given additional training
so that they become more efficient at their
work. She adds that this may improve the
overall performance of the company. Which of
the following leadership styles does Meera
display?

7. The managers at TeteTech Inc., a company
that provides back-end support to
multinational technology firms, measure the
company’s performance by assessing the time
taken by its employees to resolve customers’
queries. Based on the results, the managers
find ways to increase the efficiency of
individual telephone operators. Which of the
following tasks are the managers performing?
A manufacturing plant uses 2 kanbans to
deliver inputs from its suppliers to the
assembly line. When a kanban is empty, it is
sent back to the supplier for replenishment.
The operations manager increases the
number of kanbans from 2 to 4 to meet a
sudden rise in demand. Which of the following
decisions should the manager make to ensure

8. that the input inventory is not overstocked
when the demand subsides?
Managers at Widget Corp., a television
manufacturer, are engaged in a planning
exercise. During one dummy activity,
managers generated different future
situations along with development of
response strategies.
One of the assumption by them was, the
demand for their 15 inch televisions will
reduce by 30% in the next decade, and this
demand will be replaced by tablet computers.
Based on this assumption, the managers
developed a plan that included starting a
manufacturing plant for tablets in the next
two years. It is evident that the managers at
Widget Corp. were engaged in __________.

9. Trident Inc. operates in several industries.
One of its division deals with desktop named
Belwick. The company management is
planning to revamp Belwick, which produces
a range of customized desktops. Although
Trident Inc. has a sizable share and is
producing revenue, the market for its
customized desktops is rapidly declining. In
this segment, Trident Inc.
is facing reduced sales due to strong
competition in the market. Trident’s
management wants Belwick’s marketing
group to develop a strong turnaround plan for
the division.
Which among the following steps should be
avoided by Belwick’s marketing group to
survive in the present market

10. Aitana Inc. produces different kinds of
prescription drugs. Owing to the popularity of
these drugs, the management decides to
diversify the company’s portfolio by entering
into a new market segment. It chooses to
manufacture organic baby formulas.
The marketing team that was successful in
selling the prescription drugs failed to attract
a significant share of the new target market
because it did not have the expertise required
to assess the new market. Which of the
following organizational structures should
the company adapt to be successful in both
the market segments?

11. Jasmine is a marketing manager. When one of
her subordinates comes up with the idea to
run a social campaign to generate user
awareness, Jasmine accepts without
hesitation. She is used to campaigning over
traditional media, and she knows that a
campaign over social media can invite quick
negative reviews.
However, she is willing to take the risk.
Jasmine’s actions portray her:
Mercel Inc., a garments manufacturing
company, recruits Fredrick as a senior human
resource manager. As his first assignment, the
company instructs him to take measures to
portray the company as being inclusive of
minority groups. Fredrick recruits a few
people from a minority group to some key

12. positions in the company and refrains from
recruiting more people from that group.
Which of the following problems is evident in
the company’s and Fredrick’s actions?
Max &Leaon’s, a popular hypermarket,
attracts the best of salespeople with its
popular commission plans. Salespeople are
paid huge incentives for every sale they make.
Soon the management realizes that
salespeople are not interested in marketing
the hypermarket’s services and hard-to-sell
items. Which of the following actions, if taken
by the company, would motivate salespeople
of Max &Leaon’s?

13. Consider the following financial data of
Eastlake Service Industries from the past
year.
Gross income X
Total sales Y
Total annual credit sales Z
Net income W
Cost of goods sold V
Total assets T
Average inventory value L

14. Average account receivables K
Considering the data mentioned above, which
of the following is the correct expression for
the receivables turnover ratio of Eastlake
Service Industries?Martha was recently
appointed as a senior operations manager in a
leading multinational company. However, she
is not satisfied with the pay rate that the
company is providing her.
She thinks that the pay is significantly less
compared to industry standards. Martha’s
perceived unfairness is because of the
difference in:
Sara works as the marketing manager of a
leading beverage producer. The company is
accustomed to promoting its products

15. through newspapers and television. To keep
up with the evolving trend of social media
marketing, Sara suggests that the company
start investing in social media to promote its
products. If Sara wants to portray herself as a
charismatic leader to the management, what
should she do?
X Wheels, a wheel manufacturing company,
was using a single machine to produce wheels
for cars, trucks, and airplanes until 2009.
Workers at X Wheels needed as much as four
hours to set up the automated equipment
when they switched from one type of wheel to
the other. Aiming to reduce the time required
for setting up the machine, X Wheels
introduced a new machine in 2010, which

16. could be set up in one hour for the varying
production needs. This step also reduced its
operating costs by a significant amount
without limiting customer options. On the
basis of the above scenario, it can be said that
X Wheels incorporated __________ to reduce
their operating costs.
Andrea attends an interview in an IT company
for a senior marketing manager’s position.
During the negotiation process, she mentions
that the compensation offered by the
company is satisfactory, but it is not sufficient
to splurge on yearly trips. Which of the
following is an indirect financial payment that
will satisfy Andrea’s financial needs?

17. Clara, a senior manager at MC Consultants,
tells her subordinate, David, during the
annual appraisal process that his
performance has been poor over the past few
months. David argues that his performance
was up to the expected standards set by the
company. In which of the following ways
should Clara deal with David’s claim?
One receptionist posted an anonymous blog
on the web that said, “I work in a five-star
hotel, servicing the rich and famous. That
being said, the people who come to the
reception are not worth servicing sometimes.
In fact, the guests can be idiots. I am often
treated with no respect, and nobody listens to
me until I threaten to call the security and put
them in their place.” Clearly, if a receptionist

18. is in a bad mood, it is going to influence her
perceptions of guests, which will in turn
influence her behavior. It is evident that the
receptionist exhibits __________.
Mark Cavell is a senior manager in a
technology firm. Two of his team members,
Clara and Rodriguez, are up for a promotion.
Mark gives the promotion to Rodriguez.
Which of the following criteria, if considered
by Mark for the promotion, would be viewed
as illegally discriminatory?