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Frequently	Asked	Questions
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
Stopping the Leadership Shortage:
Learn How to Effectively Upskill Talent into Leadership Roles
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
Stopping the Leadership Shortage:
Learn How to Effectively Upskill Talent into Leadership
Learning Objectives:
Equip your first-time,
front-line managers
with the skills
necessary to be
effective leaders
1
How to bring in
organizational support
for leadership
development efforts
2
Learn how your
employees can
translate leadership
skills into immediate
on-the-job impact
3
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
Presented by:
Michael Andrewsen
Senior Client Success Manager
Capella University
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM 2
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
Capella is a pioneer in developing high-quality
online education for working professionals
Capella is a leader in competency-based and
direct assessment education
Capella is focused on bridging the skills gap
and
maximizing the potential of your employees
Who We Are: Capella University
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM 3
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
•  The need for upskilling talent into leadership
•  Addressing the learning paradox
•  Driving individual success in upskilling
•  Using cohorts to drive success
•  Looping in leadership & organizational support
•  Q & A
•  Case studies
Agenda
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM 5
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
Today’s dispersed leadership means developing
leaders at multiple levels to fill future positions
How do your
employees
prefer to learn?
Mentoring
programs to
support success
What is the learning
culture at your
organization?
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
https://dupress.deloitte.com/dup-us-en/focus/human-capital-trends/2014/hc-trends-2014-leaders-at-all-levels.html managers-rare.aspx
The Talent Gap is Real
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM 8
THE NEED:
Develop new leaders faster, globalize leadership
programs, and build deeper bench strength
77% CEOs say
talent gaps could
hinder growth
Innovation and
automation won’t
get us there
Spotting and
developing talent
across levels is
key
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
The Business Case for Upskilling Leaders
Average organization is
forfeiting over $1 million
per year in untapped
potential because of
less-than-optimal
leadership practices
1 million
http://www.kenblanchard.com/img/
pub/
Blanchard_The_High_Cost_of_Doi
ng_Nothing.pdf
Replacing a departed
millennial costs on
average $20,000
$20,000
http://articles.chicagotribune.com/
2013-08-05/business/ct-biz-0805-work-
advice-huppke-20130805_1_millennials-
workplace-companies
78%
78% of employees say
they would remain
longer if they saw
stronger career paths
http://articles.chicagotribune.com/
2013-08-05/business/ct-biz-0805-work-
advice-huppke-20130805_1_millennials-
workplace-companies
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
Talent strategy is complex, risky,
and difficult to get right
http://www.pwc.com/gx/en/ceo-agenda/ceosurvey/2017/gx/deep-dives/the-talent-challenge.html
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM 10
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
The Need for Foundational
Leadership Development
Why is it needed?
•  Retain talent
•  Develop soft skills
•  Create a leadership bench
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
The Need for Foundational
Leadership Development
Who needs it?
•  High-potentials
•  First-time leaders
•  Mid-career and above
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
The Upskilling Paradox
•  Employees want leadership training
•  Organizations are eager to train
•  Consistently identified as a challenge
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM 13
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
A.  Lack of time
B.  Lack of managerial support
C.  Learning not tied to upskilling
D.  Employees think they “already know all
of that”
E.  Other
Poll: What challenges
do you face?
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM 12
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
Driving Individual Success in Upskilling
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
Driving Individual Success in Upskilling
How learning
leaders can
assist
individual
learning:
Tie classroom
learning to
actual work
issues
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
Driving Individual Success in Upskilling
How learning
leaders can
assist
individual
learning:
Create positive
feedback loops
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
Driving Individual Success in Upskilling
How learning
leaders can
assist
individual
learning:
Make Learning
real
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
Driving Individual Success in Upskilling
How learning
leaders can
assist
individual
learning:
Learners
become mentors
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
Driving Individual Success in Upskilling
How learning
leaders can
assist
individual
learning:
Utilize shared
language from
learning
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
Using Cohorts to Drive Success
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
Using Cohorts to Drive Success
Periodic
check-ins
with the
group
to reinforce
learning
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
Using Cohorts to Drive Success
Putting learning
into action with
group projects
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
Using Cohorts to Drive Success
Group
celebrations!
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
Using Cohorts to Drive Success
Using cohorts as
a way to drive
(friendly) learning
competition
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
Looping in Leadership
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
Looping in Leadership
Managers
account for
at least 70%
of employee
engagement
scores
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
Looping in Leadership
Executives are
willing to do
more to
encourage
learning in the
company
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
Looping in Leadership
Executives
would like to see
learning tied
more closely to
business
outcomes
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
Looping in Leadership
Engaging with
leadership for
speaking
opportunities
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
Creating Positive Learning Loops
Bring successful
individuals back in
Drive success for
the individual
Drive success for
the cohort
Bring in the larger
organization
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
Today’s dispersed Leadership means developing
leaders at multiple levels to fill future positions
How do your
employees
prefer to learn?
Mentoring
programs to
support success
What is the learning
culture at your
organization?
No One-Size Fits All
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
Questions?
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM 31
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
Growing Talent: Developing Leaders at All Levels
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM 26
Personal Leadership | People Leadership | Results Leadership
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
Personal Leadership
Courses:
Personal Mastery
The Agile Leader
People Leadership
Courses:
Communicating Effectively
Leading Effective Teams
Results Leadership
Courses:
Leading and Managing Change
Business Acumen
Three Focus Areas, Six Courses
34
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
Scalable | Tailorable | Measurable
Capella Applied Leadership Series
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM 32
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
70% 20% 10%
Hands-on practice and
application
Courses include self-directed
action projects so employees
can use their new skills to
address challenges in real
time,
on-the-job situations.
Feedback and
interaction
Employees get feedback
from peers, mentors, and
managers to fine-tune their
leadership skills in the
context of their jobs.
Formal instruction
From multimedia tools to relevant
readings to real-world-based
assessments and other interactive
content, the program’s tools are
designed to support critical
competencies and keep
productivity top of mind.
The Format: The 70-20-10 Model
35
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
Case Studies
www.Betterup.co
Cancer Research Lab
Financial Organization
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM 27
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
Questions?
Mike Andrewsen
mike.andrewsen@capella.edu
Learn more at capellaleadership.com
©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM 36
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  • 5. ©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM Stopping the Leadership Shortage: Learn How to Effectively Upskill Talent into Leadership Roles ©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
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  • 9. ©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM •  The need for upskilling talent into leadership •  Addressing the learning paradox •  Driving individual success in upskilling •  Using cohorts to drive success •  Looping in leadership & organizational support •  Q & A •  Case studies Agenda ©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM 5
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  • 14. ©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM The Need for Foundational Leadership Development Why is it needed? •  Retain talent •  Develop soft skills •  Create a leadership bench ©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
  • 15. ©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM The Need for Foundational Leadership Development Who needs it? •  High-potentials •  First-time leaders •  Mid-career and above ©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
  • 16. ©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM The Upskilling Paradox •  Employees want leadership training •  Organizations are eager to train •  Consistently identified as a challenge ©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM 13
  • 17. ©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM A.  Lack of time B.  Lack of managerial support C.  Learning not tied to upskilling D.  Employees think they “already know all of that” E.  Other Poll: What challenges do you face? ©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM 12
  • 18. ©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM Driving Individual Success in Upskilling
  • 19. ©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM Driving Individual Success in Upskilling How learning leaders can assist individual learning: Tie classroom learning to actual work issues
  • 20. ©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM Driving Individual Success in Upskilling How learning leaders can assist individual learning: Create positive feedback loops
  • 21. ©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM Driving Individual Success in Upskilling How learning leaders can assist individual learning: Make Learning real
  • 22. ©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM Driving Individual Success in Upskilling How learning leaders can assist individual learning: Learners become mentors
  • 23. ©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM Driving Individual Success in Upskilling How learning leaders can assist individual learning: Utilize shared language from learning
  • 24. ©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM Using Cohorts to Drive Success ©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
  • 25. ©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM Using Cohorts to Drive Success Periodic check-ins with the group to reinforce learning ©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
  • 26. ©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM Using Cohorts to Drive Success Putting learning into action with group projects ©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
  • 27. ©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM Using Cohorts to Drive Success Group celebrations! ©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
  • 28. ©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM Using Cohorts to Drive Success Using cohorts as a way to drive (friendly) learning competition ©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
  • 29. ©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM Looping in Leadership ©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
  • 30. ©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM Looping in Leadership Managers account for at least 70% of employee engagement scores ©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
  • 31. ©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM Looping in Leadership Executives are willing to do more to encourage learning in the company ©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
  • 32. ©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM Looping in Leadership Executives would like to see learning tied more closely to business outcomes ©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
  • 33. ©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM Looping in Leadership Engaging with leadership for speaking opportunities ©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
  • 34. ©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM Creating Positive Learning Loops Bring successful individuals back in Drive success for the individual Drive success for the cohort Bring in the larger organization
  • 35. ©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM Today’s dispersed Leadership means developing leaders at multiple levels to fill future positions How do your employees prefer to learn? Mentoring programs to support success What is the learning culture at your organization? No One-Size Fits All ©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM
  • 36. ©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM Questions? ©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM 31
  • 37. ©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM Growing Talent: Developing Leaders at All Levels ©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM 26 Personal Leadership | People Leadership | Results Leadership
  • 38. ©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM Personal Leadership Courses: Personal Mastery The Agile Leader People Leadership Courses: Communicating Effectively Leading Effective Teams Results Leadership Courses: Leading and Managing Change Business Acumen Three Focus Areas, Six Courses 34
  • 39. ©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM Scalable | Tailorable | Measurable Capella Applied Leadership Series ©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM 32
  • 40. ©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM 70% 20% 10% Hands-on practice and application Courses include self-directed action projects so employees can use their new skills to address challenges in real time, on-the-job situations. Feedback and interaction Employees get feedback from peers, mentors, and managers to fine-tune their leadership skills in the context of their jobs. Formal instruction From multimedia tools to relevant readings to real-world-based assessments and other interactive content, the program’s tools are designed to support critical competencies and keep productivity top of mind. The Format: The 70-20-10 Model 35
  • 41. ©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM Case Studies www.Betterup.co Cancer Research Lab Financial Organization ©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM 27
  • 42. ©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM Questions? Mike Andrewsen mike.andrewsen@capella.edu Learn more at capellaleadership.com ©2018 CAPELLA UNIVERSITY | CAPELLALEADERSHIP.COM 36
  • 43. #CLOwebinar Register for the next webinar! Is My E-Learning Working? Wednesday, December 5, 2018 Webinars start at 2 p.m. Eastern / 11 a.m. Pacific Register for all upcoming Chief Learning Officer Webinars at clomedia.com/webinars