STKI ratios 2012 – TOC:     • SOAESB     • Enterprise System Management     • DBA ratios     • Servers     • NOC     • PC ...
EAISOA Support Ratios     • Number of Services/Interfaces supported by       Integration/ESB/SOA team FTE        • “Interf...
ESM (Enterprise System Management) support ratio     • Numbers of servers in Open (Win, Linux, Unix) covered by       ESM ...
DBA Ratios     • Number of open applications (all instances – dev, test, prod       counted as 1) supported by DBA :      ...
DBMS Support Ratios(*)     • Number of developers (in the Open) supported by       DBA FTE     • (*) Last year’s data     ...
Server Ratios - WindowsNumber of Windows Servers (logical ) per System member                           Per FTE           ...
Percent of Production Windows server from all Windows servers (*)                                                         ...
Server Ratios –Unix LinuxNumber of Unix (OS) and Linux servers per System member:           Per FTE                       ...
PC Support Ratios     • Support Per PC for FTE       Per FTE                Service                  Second               ...
NOC, Operators Ratio     • Number of production servers per NOC person:     Per FTE                                       ...
Storage Ratios     • Number of Raw TB and Usable TB per Storage Staff       Member FTE (including backup and DRP of storag...
Usable/Raw storage ratio• Net Storage in this research – usable for applications:   •   After Raids   •   After replicatio...
STKI Index-2011 –Top Networking Queries                                                                                   ...
Israeli Data Center Statistics        350m2                             • Average room size (brutto)          67%         ...
Networking Staffing                            25’th percentile 50’th percentile 75’th percentile                 Average ...
Israeli Endpoint Statistics        1.08                             • Number of endpoints per 1 employee          24      ...
STKI Index-2011 –Top Security Queries                                                                                    M...
Information Security Staffing1 Security Personnel 25’th percentile 50’th percentile 75’th percentile                      ...
Israel – DW/BI Staffing ratio Average Israeli ratio: BI/DW is 6% of IT department  (compared to 4.3% abroad – source: Com...
ERP Staffing ratios in IsraelAverage size of Israeli ERP department: 15 employeesClear link between degree of customizat...
SAP staffing in Israel   50% of ERP SAP department is implementers!   (who perform many of the other tasks)               ...
ERP staffing trendsInsourcing! Organizations prefer to “go it alone” and only use outside help in new areas   Even then,...
Size of ERP department depends on:         ‫מידת השינויים שנעשו בחבילה‬                                        ‫בינוני‬   ...
And on type of use:                     - ‫אופי היישום‬                ‫ליבתי או אדמיניסטרטיבי‬                           ...
ERP staffing trendsInsourcing! Organizations prefer to “go it alone” and only use outside help in new areas   Even then,...
Portal Staffing ratio in IsraelAverage number of employees dedicated to portals in Israel: 2.5 employees (~2% of IT depar...
Development vs. Maintenance definitionFirst published at 2011                          Pini Cohen’s work Copyright STKI@20...
Spending from IT budget on developing new SW projects          • All Data          • Package customization not includedFir...
STKI IT Development Survey                                                                                        Requirem...
Per sector                Requirements                 Design                   Development                  Testing      ...
Requirement Mgmt. Attention                                                       Public                                  ...
Testing Focus         Factors Influencing QA:                                                    Telecom                  ...
What “contributes” to Software maintenance:          • Not all “minor improvements” are the same:          • One company m...
Metrics used          Each respondent could add several metrics            Project       Bugs  Faults                     ...
Organization Position of QA                                                          Office of                            ...
Show me the QA money!                       • When QA is part of development the testing budget is                        ...
Profile of your testing personnel              Rising interest in Israeli Nearshore due to their subsidization by the Gov....
Which Methodology is used          • Counted even if used in few projects or experimenting (for            example “using ...
Methodologies in use                                                              First published at 2011Pini Cohen’s work...
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STKI ratios 2012

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Staffing ratios in various IT area

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STKI ratios 2012

  1. 1. STKI ratios 2012 – TOC: • SOAESB • Enterprise System Management • DBA ratios • Servers • NOC • PC (Service desk, Second level, third level support) • Storage • Networking • Data Center • End point mix • Security • DWBI • ERP • Portals • Development metrics Pini Cohen’s work Copyright STKI@2012 Do not remove source or attribution from any slide or graph 1
  2. 2. EAISOA Support Ratios • Number of Services/Interfaces supported by Integration/ESB/SOA team FTE • “Interface” 1:1 or more. Including MQ. • “Service” used by at least 2 applications • Large variety – definition of serviceinterface Per FTE # of # of Interfaces Services 25 percentile 54 10 Median 70 19 75 percentile 384 92 Source: STKI Pini Cohen’s work Copyright STKI@2012 Do not remove source or attribution from any slide or graph 2
  3. 3. ESM (Enterprise System Management) support ratio • Numbers of servers in Open (Win, Linux, Unix) covered by ESM team (including BSM, CMDB, etc. – if implemented) • MF AS/400 not included in server count – significant bias. Best metric is “per CI monitored…”. • Data about “not capable ESM teams – above 1000 servers per FTE” not included Per FTE # of Servers (all) 25 percentile 227 Median 412 75 percentile 485 Source: STKI • About the same as last years data Pini Cohen’s work Copyright STKI@2012 Do not remove source or attribution from any slide or graph 3
  4. 4. DBA Ratios • Number of open applications (all instances – dev, test, prod counted as 1) supported by DBA : Per FTE # of applications 25 percentile 17 Median 25 75 percentile 37 • The ratios are rather similar to last’s years result. This means that storage staff has increased. Source: STKI Pini Cohen’s work Copyright STKI@2012 Do not remove source or attribution from any slide or graph 4
  5. 5. DBMS Support Ratios(*) • Number of developers (in the Open) supported by DBA FTE • (*) Last year’s data Per FTE # of Applications 25 percentile 11 Median 19 75 percentile 28 Source: STKI Pini Cohen’s work Copyright STKI@2012 Do not remove source or attribution from any slide or graph 5
  6. 6. Server Ratios - WindowsNumber of Windows Servers (logical ) per System member Per FTE All Win Prod Win Servers Servers (*) 25 percentile 89 servers 47servers Median 127 Servers 67 Servers 75 percentile 185 Servers 100 serversResult the same as last yearServer is either physical or virtualThis includes SBCVDI (CitrixWTSJetro) supportFor development environment’s ratios can grow up to 600 Servers per FTEOrganizations with 100% identical servers in branches can get ratios of 1:500 servers per FTE(*) Last year’s data Source: STKI Pini Cohen’s work Copyright STKI@2012 Do not remove source or attribution from any slide or graph
  7. 7. Percent of Production Windows server from all Windows servers (*) Percent of prod servers 25 percentile 50% Median 62% 75 percentile 75% Server is either physical or virtual (*) Last year’s data Source: STKI Pini Cohen’s work Copyright STKI@2012 Do not remove source or attribution from any slide or graph
  8. 8. Server Ratios –Unix LinuxNumber of Unix (OS) and Linux servers per System member: Per FTE Unix Linux Servers 25 percentile 31 servers Median 45 Servers 75 percentile 100 ServersRoughly same ratios as last year’s dataVirtualization is used much less in Unix then in WindowsLinuxGood metric for Unix is hard to find:Per CPU (but there are machines with many virtual OS on each CPU)Per OS (but there are sometimes huge machines with 1 OS)Per physical server Source: STKI Pini Cohen’s work Copyright STKI@2012 Do not remove source or attribution from any slide or graph
  9. 9. PC Support Ratios • Support Per PC for FTE Per FTE Service Second Third – Total Desk Level Image Support per PC 25 percentile 250 350 1463 132 Median 383 500 2333 192 75 percentile 607 787 4200 274 • Support per Employee for FTE Source: STKI Per FTE Service Second Third – Total Desk Level Image Support per Empl. 25 percentile 250 352 1363 147 Median 382 638 3000 203 75 percentile 642 905 4000 324 Pini Cohen’s work Copyright STKI@2012 Do not remove source or attribution from any slide or graph 9
  10. 10. NOC, Operators Ratio • Number of production servers per NOC person: Per FTE Servers (win, linux, unix) 25 percentile 73 servers Median 108 Servers 75 percentile 196 Servers • Huge variety of NOC responsibility: • Look only at monitoring screens • Batch operations (both production Control-M, FTP, and infra such as backup) • Change management • Service desk during night • Physical room – electricity, cooling • Mostly 7*24 withwithout Saturday • In organizations with no NOC the Service Desk will have to look at the monitoring screens • MF AS/400 not included in count Source: STKI Pini Cohen’s work Copyright STKI@2012 Do not remove source or attribution from any slide or graph 10
  11. 11. Storage Ratios • Number of Raw TB and Usable TB per Storage Staff Member FTE (including backup and DRP of storage): Per FTE RAW Storage Usable Storage 25 percentile 96T 49T Median 250T 140T 75 percentile 429T 224T • The ratios are rather similar to last’s years result. This means that storage staff has increased. Source: STKI Pini Cohen’s work Copyright STKI@2012 Do not remove source or attribution from any slide or graph 11
  12. 12. Usable/Raw storage ratio• Net Storage in this research – usable for applications: • After Raids • After replication to DRP • Without VTL’s • The term “Usable storage” is tricky since with snapshots application can see more storage then “Raw storage” NETRAW Ratio 25 percentile 34% Median 50% 75 percentile 64% Source: STKI Pini Cohen’s work Copyright STKI@2012 Do not remove source or attribution from any slide or graph 12
  13. 13. STKI Index-2011 –Top Networking Queries Data, 29% Collaboration, 27% Market Players, 22% Trends, 9% ADC, 4% Mobile, 4% Misc., 4% Pini Cohen’s work Copyright STKI@2012 13 Do not remove source or attribution from any slide or graph
  14. 14. Israeli Data Center Statistics 350m2 • Average room size (brutto) 67% • Average size used for IT (netto) • Host all servers? (Prod.,Test, Dev. Yes (75%) Backup etc. ) 1.4m2 • Average DC room size per IT staff 0.18m2 • Average DC room size per employee Pini Cohen’s work Copyright STKI@2012 Source: STKI 14 Do not remove source or attribution from any slide or graph
  15. 15. Networking Staffing 25’th percentile 50’th percentile 75’th percentile Average “Active” ports as of total ports (%) 58% 63% 78% 66% Total ports per 1 networking staff 917 1200 2000 2613 member (voice+data) Ports per 1 employee 1.33 1.93 2.82 2.12 Employees per 1 Networking staff 561 775 1125 1119 memberData networking : voice networking staff ratio 1.13:1 1.5:1 2:1 1.7:1 Pini Cohen’s work Copyright STKI@2012 Source: STKI 15 Do not remove source or attribution from any slide or graph
  16. 16. Israeli Endpoint Statistics 1.08 • Number of endpoints per 1 employee 24 • Number of endpoints per 1 IT staff 564 • Number of endpoints per 1 service desk staff 748 • Number of endpoints per 1 PC staff (field technicians) 3231 • Number of endpoints per 1 PC staff (image) Source: STKI Pini Cohen’s work Copyright STKI@2012 16 Do not remove source or attribution from any slide or graph
  17. 17. STKI Index-2011 –Top Security Queries Mobile Sec., 25% Access/Authentication, 13% DB/DC Sec., 11% GRC, 9% Network Sec., 8% Sec. Policy, 6% Data Sec., 6%SIEM/SOC, 4% SIs/Vendors/Products, 4% Endpoint Sec., 4% Fraud, 3% “Cyber”, 2% Market/Trends, 2% Application Sec., 2% Miscellaneous, 1% GW Sec., 1%Cohen’s work Copyright STKI@2012 any slide or graph Pini 17 Do not remove source or attribution from
  18. 18. Information Security Staffing1 Security Personnel 25’th percentile 50’th percentile 75’th percentile Average For how many employees? 500 1167 1600 1582For how many IT staff? 33 42 61 55 For how many desktops? 397 750 1172 951 For how many endpoints? 522 1130 1779 1314 For how many WIN servers? 119 200 270 194 Pini Cohen’s work Copyright STKI@2012 Source: STKI 18 Do not remove source or attribution from any slide or graph
  19. 19. Israel – DW/BI Staffing ratio Average Israeli ratio: BI/DW is 6% of IT department (compared to 4.3% abroad – source: Computer Economics) An average of 8 DW/BI employees in Israeli organizations Insourcing trend continues But organizations will look for outside help in analytics Pini Cohen’s work Copyright STKI@2012 Do not remove source or attribution from any slide or graph
  20. 20. ERP Staffing ratios in IsraelAverage size of Israeli ERP department: 15 employeesClear link between degree of customizations, nature of implementation and size of ERP staff (next slides)Percent of ERP employees from entire IT department: 8-10% (ranged from 3%-45%)Average ratio ERP staff / ERP users: 1: 52 – 1:80Ratio abroad: 1:31 in multiple versions installations, 1:40 forsingle version installation (Source: Computer Economics) Pini Cohen’s work Copyright STKI@2012 Do not remove source or attribution from any slide or graph
  21. 21. SAP staffing in Israel 50% of ERP SAP department is implementers! (who perform many of the other tasks) SAP ‫חלוקת תפקידים מחלקות‬ :‫הדרכה‬ 4% :‫תמיכה‬ 21% :‫מיישמים‬ 48% :‫בייסיס‬ 14% Source: STKI survey :‫מפתחים‬ 16% Pini Cohen’s work Copyright STKI@2012 Do not remove source or attribution from any slide or graph
  22. 22. ERP staffing trendsInsourcing! Organizations prefer to “go it alone” and only use outside help in new areas Even then, they want to gradually train their own people Areas in which outside help is wanted:  New modules (no knowledge)  ERP Infrastructures (portals, BI, BPM) – Fusion, Netweaver  Top experts knowledge – but only for a few hours Pini Cohen’s work Copyright STKI@2012 Do not remove source or attribution from any slide or graph
  23. 23. Size of ERP department depends on: ‫מידת השינויים שנעשו בחבילה‬ ‫בינוני‬ -20%( ‫מעט‬ )10% )>10%( 25% 37% ‫משמעותי‬ )<20%( 38% Source: STKI survey Pini Cohen’s work Copyright STKI@2012 Do not remove source or attribution from any slide or graph
  24. 24. And on type of use: - ‫אופי היישום‬ ‫ליבתי או אדמיניסטרטיבי‬ ‫גם וגם‬ 13% ‫ליבתי‬ 37% ‫אדמיניסט‬ ‫רטיבי‬ 50% Source: STKI survey Pini Cohen’s work Copyright STKI@2012 Do not remove source or attribution from any slide or graph
  25. 25. ERP staffing trendsInsourcing! Organizations prefer to “go it alone” and only use outside help in new areas Even then, they want to gradually train their own people Areas in which outside help is wanted:  New modules (no knowledge)  ERP Infrastructures (portals, BI, BPM) – Fusion, Netweaver  Top experts knowledge – but only for a few hours Pini Cohen’s work Copyright STKI@2012 Do not remove source or attribution from any slide or graph
  26. 26. Portal Staffing ratio in IsraelAverage number of employees dedicated to portals in Israel: 2.5 employees (~2% of IT department)In 70% of organizations, portal is under the IT department Small departments, also doing other things (i.e Internet, document management) Pini Cohen’s work Copyright STKI@2012 Do not remove source or attribution from any slide or graph
  27. 27. Development vs. Maintenance definitionFirst published at 2011 Pini Cohen’s work Copyright STKI@2012 Source: STKI Survey Do not remove source or attribution from any slide or graph
  28. 28. Spending from IT budget on developing new SW projects • All Data • Package customization not includedFirst published at 2011 Pini Cohen’s work Copyright STKI@2012 Do not remove source or attribution from any slide or graph Source: STKI Survey 28
  29. 29. STKI IT Development Survey Requirements,• Spending from IT Budget 8%• Testing including acceptance testing (effort by IT)• Development - means developers effort and not Testing, 21% necessarily just development (might include Design, 19% unit testing and other testing) Development, 52%First published at 2011 Source: STKI Survey Pini Cohen’s work Copyright STKI@2012 Do not remove source or attribution from any slide or graph 29
  30. 30. Per sector Requirements Design Development Testing 16% 13% 25% 23% 21% 30% 53% 50% 59% 49% 46% 56% 24% 21% 24% 15% 17% 6% 12% 6% 7% 7% 7% 5% Defence Health Telecom Finance (no Banking PublicGov. Source: STKI SurveyFirst published at 2011 Banks) Pini Cohen’s work Copyright STKI@2012 Do not remove source or attribution from any slide or graph
  31. 31. Requirement Mgmt. Attention Public 12% Telecom 7% Health 7% Finance (Insurance & Credit Cards) 7% Defense 6% Banking 5%First published at 2011 Source: STKI Survey Pini Cohen’s work Copyright STKI@2012 Do not remove source or attribution from any slide or graph
  32. 32. Testing Focus Factors Influencing QA: Telecom 30% • Internal SW development • SW is an integral part of the Defense 25% org. services to customers • Regulation Finance 23% (Insurance & Credit Cards) • Established methodologies (CMMI, ISO) Banking 21% Health 16% Public 13%First published at 2011 Source: STKI Survey Pini Cohen’s work Copyright STKI@2012 Do not remove source or attribution from any slide or graph
  33. 33. What “contributes” to Software maintenance: • Not all “minor improvements” are the same: • One company might put all improvement in “development budget” while the other will put all “new development that is less than two weeks” • “Infra” is SW adjustment to infrastructure changes – Win7, Oracle 11G, etc. Source: STKI SurveyFirst published at 2011 Pini Cohen’s work Copyright STKI@2012 Do not remove source or attribution from any slide or graph 33
  34. 34. Metrics used Each respondent could add several metrics Project Bugs Faults Depth of Development Other Management Testing Operations maturity Source: STKI SurveyFirst published at 2011 Pini Cohen’s work Copyright STKI@2012 Do not remove source or attribution from any slide or graph 34
  35. 35. Organization Position of QA Office of the CIO 11% QA Development Department Department 50% 39% Source: STKI SurveyFirst published at 2011 Pini Cohen’s work Copyright STKI@2012 Do not remove source or attribution from any slide or graph
  36. 36. Show me the QA money! • When QA is part of development the testing budget is lower – 38% difference! (at average) Source: STKI SurveyFirst published at 2011 Pini Cohen’s work Copyright STKI@2012 Do not remove source or attribution from any slide or graph 36
  37. 37. Profile of your testing personnel Rising interest in Israeli Nearshore due to their subsidization by the Gov. Nearshore 19% Internal Staff 57% Professional Services 24%First published at 2011 Source: STKI Survey Pini Cohen’s work Copyright STKI@2012 Do not remove source or attribution from any slide or graph
  38. 38. Which Methodology is used • Counted even if used in few projects or experimenting (for example “using iterative only in Internet projects” or “experimenting agile in small projects” • CMMI is more common in Banking • ISO certifications used are ISO9001:2008 and 9002.First published at 2011 Pini Cohen’s work Copyright STKI@2012 Do not remove source or attribution from any slide or graph 38
  39. 39. Methodologies in use First published at 2011Pini Cohen’s work Copyright STKI@2012 Source: STKI SurveyDo not remove source or attribution from any slide or graph

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