1. 2015 ROOKIE OF THE YEAR
AWARD
Stephanie Laucht
HELLOWORLD SCONE
2. WHO IS THIS
YOU SPEAK OF?
Stephanie Laucht
I am 23 years young
I have a Bachelor of Business in
International Tourism Management
I have a thirst for knowledge & travel
and my dream is to explore unique
destinations and foreign cultures.
I LIKE TO BE ABLE
TO PRETEND
I AM ON HOLIDAYS
365 DAYS
A YEAR
Places
I’ve
Been
3. LET’S GET DOWN TO
BUSINESS…
I’ve been nominated by Helloworld Scone’s Owner/Manager,
the lovely Julie Leckie because… well
I’m Awesome!
But here’s some evidence to back that up
Stephanie commenced work with helloworld Scone in the last week of August, 2013 on a 3 Month
Internship to complete her Bachelor of Business International Tourism Management at Southern Cross
University, which happily subsequently became a permanent position following on from her Internship.
Stephanie has shown wonderful maturity for a 23 year old, which has combined with a passion to learn
and achieve in the world of travel. She had a thirst for knowledge quickly learning Galileo after attending a
three day Smartpoint training, along with conquering Cross Check Travel and the myriad of other on-line
portals. Steph maximised time with the wholesaler reps when they came into office, asking of their time
to teach her their on-line systems. Always keen to improve her destinational knowledge, Stephanie was
quick to accept any educational that became available and within her 21 months at her desk which has
been listed below/and includes travel to Vanuatu, the USA & Canada (on personal travel), New Zealand,
China, California/Palm Springs and Victoria.
4. CHECK OUT THESE SALES
FIGURES
Total Sales Income – Jul 14 to May 15
$73,867.00
Preferred Sales as a % of Total Sale
94.5%
6. HELLOWORLD EVENTS
Training Events:
Galileo / Smartpoint 3 Day Training Course – Nov 2013
Royal Caribbean Voyager of the Seas Ship Inspection – Apr 2014
Traveltrade / AFTA 2 Day Exhibition Travel Expo – Jul 2014
Landscape Training Day – Aug 14
Sight & Sea Sales Training Day – Aug 2014
Cornerstone Training “Presenting the world’s greatest product– Aug 2014
Hello You 3 Day Training Course – Nov 2014
Helloworld Hello New Day Frontliners Adelaide – Nov 2014
Travelport Smartpoint Day Training – Dec 2014
Air Tickets Full Day Training – Dec 2014
Webinars:
Air New Zealand “Skycoach Training” – Oct 2014
Evergreen - “ Europe River Cruising” – May 2015
Insight Vacations “Winter Europe Webinar – Jun2014
Evergreen Tours – “Canada & North America 2015 Quiz” – Jun 2014
Multi-Currency Cash Passport “Agent Training” – May 2014
Scenic Tours - “Europe River Cruising PRE-RELEASE Earlybird” - Jan 2015
Scenic Tours – “2015 Europe River Cruising – What’s New” – Apr 2015
Scenic Tours – “Agent River Cruising 2016 Webinar” - Apr 2015
APT – “Europe River Cruising 2015 Launch Webinar” – May 2015
Online Training – Helloworld Agent Portal:
Time Management
Future Events:
Helloworld Frontliners Cairns
Qualifications:
Evergreen Expert
P & O First Mate Training
Insider Journey’s (Travel Indochina)
Bronze Asian Guru
8. OWNERSHIP OF PROFESSIONAL
DEVELOPMENT
Stephanie has never hesitated to stop forward with ideas and suggestions to enhance office procedures
and marketing. Some examples she has brought to helloworld Scone are:
Initiated an Easter Hamper Raffle for all clients booking in March 2015 – created a beautiful Easter
Hamper as a feature display in the office and coordinated the overall campaign
Designs helloworld Scone personalised Gift Vouchers for all occasions
Assisted in the contribution of designing helloworld Scone Quote Templates, Client Check List and
Booking Forms
Facebook – Steph has been the main driver of the helloworld Facebook page and has initiated regular
postings as well as drawing up a staff roster for maintenance of Facebook
Travel Tips – Steph has drawn up a series of Travel Tips to be used as part of our office marketing
Travel Apps – Steph has designed a Top Travel Apps flyer which goes out in all client documents
Multi-currency Cash Passport App
Covermore Global Google Translate
Sim
Skype App Viber App What’s App
Weather App Google Maps
Foreign Exchange App
SCONE
Proudlysupporting
Fashionsonthe
Field
Helloworld Scone has great pleasure in
supporting the Scone Cup Carnival’s Fashion
on the Field.
We are passionate about travel & playing our
part in supporting the local community.
SAVE THE DATE
WED 17 JUNE 15
CANADA/ALASKA
&
EUROPE RIVER
CRUISING
INFORMATION
NIGHT
FASHIONS ON
THE FIELD
WIN EMIRATES
BUSINESS CLASS
FLIGHT TO NZ
HELLOWORLD
SCONE
CREATING
LASTING TRAVEL
MEMORIES
9. WHY I CHOSE A CAREER IN
TRAVEL
As a student, interaction with an Exchange Student Teacher from America inspired Stephanie to develop a
keen interest in travelling and exploring the world.
Steph began to find herself asking incisive and probing questions about places far afield which became a
strong indicator of the future career path she would embark on.
Steph’s favourite mantra which she has chosen to live her life by is ‘Life is either a daring adventure, or
nothing!’ Hence a travel career was the perfect fit.
On leaving school Steph embarked on studying for her Bachelor of Business in International Tourism
Management, which then led to her Internship with helloworld Scone and as they say, the rest is history!
“
”
Life is either a daring
adventure, or nothing!
10. GOING THE EXTRA MILE
Steph is not afraid of hard work, and often stays back after work or will come in on the weekends to ensure
she keeps up to date with her files and to service her client’s needs in a timely manner. Steph will ask all the
critical questions necessary, both of her clients and also of her fellow consultants to come up with the right
answers to complete her quotes and bookings.
Steph has a diarised follow-up system for her quotes and will always walk the hard yards to follow up a
minimum of three times with prospective bookings to try and close the sale.
11. Steph also uses a spreadsheet to track travel quotes, converted
bookings and forward sales. See below.
…AND A LITTLE BIT MORE
12. OKAY, AND A LOT MORE…
ACCESSIBILITY
Steph is never hesitant in giving of her time to help her fellow colleagues, further her own education or
simply helping her clients as much as possible.
Steph willingly assists with the office house keeping, and she is also more than happy to meet with
clients outside of office hours should the need arise.
CONFIDENTIALITY
Steph is fully aware for the need of office and client confidentiality and understands this is a mandatory
part of our business.
TRANSPARENCY
Steph’s shows great attention to detail managed through a well organised and very
tidy desk.
She fully understands the importance of accurate client files with detailed file notes,
and keeps her filing system in a very neat and orderly fashion.
Stephs never forgets to include all the Travellers Essentials such as travel insurance,
visa information, add-ons such as day tours, Global Country Guides, Multi Cash
Passports, etc.
She even go as far as arranging bouquets of flowers and boxes of chocolate as a
thankyou for choosing her as their Travel Consultant, along with welcome home
lottery tickets (they might just win and book another holidays with her).
13. BUILDING BLOCKS
Steph has placed immense importance on the Hello You training. It has assisted
her in all areas of growth and she utilises these skills on a daily basis.
Her personal hero in the office is of course Flipman!
She has an open desire to learn and exceed the high expectations to be
successful.
She draws on her colleagues as mentors and role models.
She welcomes and seeks out feedback and constructive advice for improvement.
She has worked hard to overcome her hesitant nature in the client environment.
She shares and constantly expands her knowledge to win her clients’ confidence.
She is continually developing her personal and professional confidence
“I travel because the best education is
the one you experience
14. I’M SUPER EMPATHIC, SEE!
TEAM EMPATHY
Steph has learnt to identify and explore her own personality traits and work out where she needed to
modify these to fit within a team environment.
She has shown great maturity and strives to make strong friendships and connections to her work
colleagues, industry associates and her business managing directors.
Steph is well aware of the experience and wealth of knowledge her team has and appreciates any
assistance they offer to help with her growth within the industry.
Steph is compassionate and would never take her team for granted.
CLIENT EMPATHY
Steph has always been able to show quiet consideration for her clients needs in a patient and consistent
manner.
For someone so young, her ability to keep a clear understanding of what her clients are looking for in a
holiday, no matter how big or small, and show them she is there to help them achieve their dream, is a
tribute to Steph’s dedication to the job.
She is able to handle difficult and challenging situations with a steady and clear head and endeavours to
make the whole process a relaxed and cheerful experience.
15. EXCEEDING EXPECTATIONS
Steph strives to impress her clients at her desk and ultimately exceed their expectations. She often receives
positive feedback and thank you notes, and is rapidly starting to develop repeat clients.
“
”
Stephanie was a young at
heart participant on our
recent famil trip to California.
Stephanie interacted with
the other participants and
always placed a smile on her
face. She was passionate
about her job and obviously
loves to travel. I am certain
Stephanie will succeed in her
travel goals and ensure her
clients, friends and family
will all want to travel her
footprints, WELL DONE
STEPH!’
~ SUSAN ATIKE
(Air Tickets Sales Manager
May 2015)
“
”
I would like to say a big thank
you for the time and effort
you put into making our
holiday a truly amazing
experience. We will definitely
ask for your help when we
plan our next adventure.
Keep up the good work!
~ MARCIA & DENNIS MALLON
(UK & Ireland Insight Vacations
August 2014)
“
”
Thankyou so much for organising
all our travel arrangements. It
made it very easy for Kate & I.
We both had a fantastic trip
visiting all our friends and
helping out on the station. We
also managed to do some
touristy things, such as visiting El
Questro, Emma Gorge, and Lake
Argyle. I would highly
recommend you suggesting
these things to future clients.
Thankyou again Stephanie. I will
definitely be using helloworld in
the future.
~ IMOGEN POSA
(WA & NT June 2014 )
Has recently booked her 2nd trip
with me to Fiji July 2015.
16. “
”
I am so pleased to hear that
your professional, and caring manner is
being recognised by your industry. Your help
with dealing with my son’s trip to London,
was faultless. You went out of your way to
make the process easy, and as it involved
some difficult issue with medications, you
cheerfully found out the answers and made
a less than simple process, easy to
navigate.
With an ever changing return date, you
continued to stay informed and in touch. I
realised you worked hard behind the scenes
to help me achieve the results I needed,
but every request I made to you, was meet
in a cheerful and happy manner. Stephanie,
thank you for all your help and the travel
industry is a better place with you in it!!!!
~ FIONA SCOTT
(Qantas Flights to London, booked for Son
September 2014)
“
”~ MARJ & STAN WATSON
(Europe Trafalgar July 2014)
“
”
Steph having recently returned from
our amazing trip we would like to
express our thanks to you. Our trip was
put together with fantastic
destinations & all of our expectations
were meet & many times exceeded.
There was not one problem with
flights or transfers although it was
reassuring to be able to contact you
at anytime if needed.
Thanks again Steph looking forward to
planning our next trip with you.
~ JOSEPHINE & GLEN HORNER
(China & Japan March 2015)
17. ‘STEPH’S THE BEST’ ~ helloworld Scone
Steph is a great member of our team who is
always looking to further her travel
knowledge through training and travelling.
She is always very thorough when planning
her clients travel arrangements to ensure
everything is to the clients requirements and
that they have the best holiday.
She is always willing to ask questions,
participate in office discussions and brain
storming sessions.
Steph has been a wonderful addition to
helloworld Scone and with her enthusiasm
for travel will go a long way in her career.
“
”~ Rachael McGuirk
Stephanie plays a vital part in the dynamics
of our office with her approachable nature
and zest for all things new and exciting
Having a young energetic person in the
office to greet our customers on entry,
instantly lifts the office vibe and makes for a
great day.
Stephanie’s professionalism and attention to
detail are perfect attributes to excel in her
role as a Helloworld Travel expert.
“
”~ Amanda Riordan
18. “Since starting here Stephanie has been a
great part of our team. Her professionalism
and a need to be her best is very evident in
her approach to clients. She is not afraid to
try new tasks and continues to develop her
knowledge every day. She is a wonderful
consultant and a pleasure to work with.
”~ Zoe Martin
~ Rebecca McIntyre
~ Rebecca McIntyre
‘STEPH’S THE BEST’ ~ helloworld Scone
“For the short time that I have worked with
Stephanie at helloworld Scone it has been
clear from the beginning that she enjoys
everything that her job offers. I find it
refreshing to see a younger consultant with
the drive to succeed as well as a thirst for all
things new and innovative. I have no doubt
that Stephanie will have a successful career
ahead of her.
”
19. “
”
I am delighted to nominate Stephanie Laucht as a well deserved recipient of
the helloworld Rookie of the Year Award. I believe the above demonstrates
that she is a credit to the helloworld brand which she is both passionate and
loyal to. Her professional standards of behaviour have been ably demonstrated
when representing the Scone office at various Educationals, Training
Workshop, Travel Events and Frontliners Conferences over the past 21 months.
Her early diligence in embracing all aspects of her much loved travel career is
to be admired!
~ JULIE LECKIE (helloworld Scone Owner/Manager)
I HOPE YOU’VE ENJOYED LEARNING MORE ABOUT THE
Stephanie Laucht
HARD-WORKING | PASSIONATE | REMARKABLE
Thankyou!
