Starting your digital transformation journey can seem like a very daunting journey to start and a common mistake many organisations make is to focus all of their efforts on selecting a technology. During this session, we will highlight many of the other facets that need to be considered for a successful digital transformation program of work.

1. Starting your Digital Transformation Journey
Presented by James Milne
Myriad Technologies

2. Our Partners Here Today

3. James Milne
• James Milne
• CTO & Founder
• Myriad Technologies

4. About Myriad Technologies

5. Motivation
• Green Fields
– “Digital Natives”
– Born in the cloud
• Traditional Brick and Mortar
– Challenger
• Competitive edge
• Want to take market share
• Want to disrupt their market
– Opportunity Driven
• Point solutions
• Project Based
• Fear Driven
– Legislative & Compliance
– SOX, GDPR..
– Contractual

6. Unstructured
•Piles of Files
•Inboxes / Public
Folders
•Shares / Hard
Drives
•DropBox
Document
Centric
•Files
•Folders
•OneDrive
Collaboration
•Teams Sites
•Teams
•Yammer
Structured
•Document Hub
•Record Hub
•Contract Hub
•Knowledgebase
•Activity Hub
•Staff Hub
Process Centric
•Process Register
•Process Sites
•Forms & Workflow
•Task Based
Mobile Apps
Established
Governance
No Governance Partial Governance
InformationManagement
SophisticatedLimitedPartial
Digital Transformation Journey
Paper!

7. Customers Processes
People
Digital Feedback Loop
INTELLIGENCE
DATA
Adapted from Microsoft

8. Bought it
Build vs Buy..
• Ultimate
flexibility
• You Build it..
• You own it!
• Every line of code
• 80% fit
• You pay or
subscribe
• Product warranty
& support
• Already own it?
• Acquired as part
of subscription
• Service & support
Buy itBuild it

9. Business Process Automation market topology
Line of Business Users DevelopersPersonal
SophisticatedComplexSimple
PRODUCTIVITY TOOLS
EMAIL, MANUAL
TOOLS & PROCESSES

10. PEOPLE
Empowering your Employees

11. Citizen Developers
• Empower the Power User
• Technology Support the Business Users
• Business Driven requirements
• Business focused outcomes
• Adaptability / Business Process Agility / CI
• IT is supporting Systems

12. Cultural Fit
Understand the generation gaps:
• Baby Boomers
• Generation X
• Generation Y (Millennials)
• Generation Z
“If they don’t fit then
they will be managed
out.”
This Photo by Unknown Author is licensed under CC BY-NC-ND

13. Significant Events

14. Manage Expectations
• Expect to #Fail
• Define Failure
• Celebrate Failure
• Learn from your Failures
• Set expectations
– “Fail Often, Fail Fast!”
• Proof of Concept, Pilot, Production..
No “Big Bang”
• Don’t expect the tech
to do everything

15. Choosing your Tech
• Technology should be transparent
• Don’t pick something you don’t have skills in
– .Net v Product
• Development vs Configuration
• Myriad of technology choices
– Nintex Forms & Workflow
– PowerApps & Flow
– 3rd Party Options

16. Technology is not a Silver Bullet
• You don’t just buy a technology and “plug it in”
• You buy a technology, you don’t buy a business process
• Select a technology in line with your needs
– OnPrem, Cloud, Mobile
– Consider Current Ecosystem
– Current Skill sets

17. PROCESS
Transform your business processes

18. Strategy Approach
• Top Down
• Empower Grass Roots
• Digital Investment
– Not “just another project”
• Business As Usual (BAU)
– Sustainment
• Real World Approaches

19. Know your own business
• Current State vs Future State
• What are we doing now?
• What should we be doing in the future?
• Define “the art of the possible”
• Crawl, walk, run!

20. Governance
• Definition of Processes
– Service Catalogues / Process Hubs
• Process Ownership
– Who owns the Process? (Not IT)
• Policy & Legislative
• Strategic Governance
– What should we be doing?
• Operation Governance
– What are we actually doing?

21. How do we Implement Governance?
• Steering Committee
• Governance Plan
• “Art of the possible”
• Open discussions around what makes sense to the business
• Strategy Set by the business
• Operational Monitoring performed by IT

22. Measuring Success
• Business Justification & Success
– Hard numbers & metrics
– Streamlining processes
– Non-tangible benefit

23. The Paper form

24. Nursery Form
Nursery Catalogue Order Form

25. Future Business Process
Nursery Catalogue v0.2 Future State
Customer LMA Inventory Shipping Workflow
SatisfactionSurveyPendingLMAApprovalOrderReceivedInventoryCheckOrderShipping Customer Submits
Order Form
Check Inventory
Available
Send Customer
Order Declined
email
Order More Stock
Approve?
Send Customer
Acknowledgement
email
Order Declined
Inventory
Available?
Send Customer
Order Approved
email
End
Yes
Send LMA
Acknowledgement
email
Order Approved
No
Order Shipped
Send Customer
Order Shipped
email
Send Customer
Satisfaction Survey
email
Roles
Customer: Anyone on the Web
LMA: Land Management
Advisor
Inventory: Jill
Shipping: Jeff
Phases
1. Order Received
2. Pending LMA approval
3. Inventory Check
4. Order Shipping
5. Satisfaction Survey

26. Nursery Order Dashboard

27. CUSTOMERS
Closing the feedback loop

28. Customer Expectations
• Expectations to engage digitally
• Public forms on website
• Customers can engage with us when they want from their
home or work, not 9-5 Mon-Fri
• Positive feedback, makes it easier for customers
• Forms are evolved based on feedback, easy to do

29. Measuring Customer Satisfaction
• Overall Satisfaction
• Communication
• Quality
• Timeliness
• Would recommend?

30. Measuring Customer Satisfaction

31. Customer Signals
Customer Satisfaction Dashboard

32. In Summary - Digital Feedback Loop
INTELLIGENCE
DATA
People
ProcessesCustomers
Adapted from Microsoft

33. Values
• Aim High
• Believe in the “Art of the Possible”
• Embrace Change
• Value Failure

34. Contact Details
• Slides Email: info@myriadtech.com.au
• Myriad: James Milne
James.Milne@myriadtech.com.au
Nathan Pearce
Nathan.Pearce@myriadtech.com.au
• Nintex: Chris Ellis
Chris.Ellis@nintex.com