SlideShare a Scribd company logo
Starting your Digital Transformation Journey
Presented by James Milne
Myriad Technologies
Our Partners Here Today
James Milne
• James Milne
• CTO & Founder
• Myriad Technologies
About Myriad Technologies
Motivation
• Green Fields
– “Digital Natives”
– Born in the cloud
• Traditional Brick and Mortar
– Challenger
• Competitive edge
• Want to take market share
• Want to disrupt their market
– Opportunity Driven
• Point solutions
• Project Based
• Fear Driven
– Legislative & Compliance
– SOX, GDPR..
– Contractual
Unstructured
•Piles of Files
•Inboxes / Public
Folders
•Shares / Hard
Drives
•DropBox
Document
Centric
•Files
•Folders
•OneDrive
Collaboration
•Teams Sites
•Teams
•Yammer
Structured
•Document Hub
•Record Hub
•Contract Hub
•Knowledgebase
•Activity Hub
•Staff Hub
Process Centric
•Process Register
•Process Sites
•Forms & Workflow
•Task Based
Mobile Apps
Established
Governance
No Governance Partial Governance
InformationManagement
SophisticatedLimitedPartial
Digital Transformation Journey
Paper!
Customers Processes
People
Digital Feedback Loop
INTELLIGENCE
DATA
Adapted from Microsoft
Bought it
Build vs Buy..
• Ultimate
flexibility
• You Build it..
• You own it!
• Every line of code
• 80% fit
• You pay or
subscribe
• Product warranty
& support
• Already own it?
• Acquired as part
of subscription
• Service & support
Buy itBuild it
Business Process Automation market topology
Line of Business Users DevelopersPersonal
SophisticatedComplexSimple
PRODUCTIVITY TOOLS
EMAIL, MANUAL
TOOLS & PROCESSES
PEOPLE
Empowering your Employees
Citizen Developers
• Empower the Power User
• Technology Support the Business Users
• Business Driven requirements
• Business focused outcomes
• Adaptability / Business Process Agility / CI
• IT is supporting Systems
Cultural Fit
Understand the generation gaps:
• Baby Boomers
• Generation X
• Generation Y (Millennials)
• Generation Z
“If they don’t fit then
they will be managed
out.”
This Photo by Unknown Author is licensed under CC BY-NC-ND
Significant Events
Manage Expectations
• Expect to #Fail
• Define Failure
• Celebrate Failure
• Learn from your Failures
• Set expectations
– “Fail Often, Fail Fast!”
• Proof of Concept, Pilot, Production..
No “Big Bang”
• Don’t expect the tech
to do everything
Choosing your Tech
• Technology should be transparent
• Don’t pick something you don’t have skills in
– .Net v Product
• Development vs Configuration
• Myriad of technology choices
– Nintex Forms & Workflow
– PowerApps & Flow
– 3rd Party Options
Technology is not a Silver Bullet
• You don’t just buy a technology and “plug it in”
• You buy a technology, you don’t buy a business process
• Select a technology in line with your needs
– OnPrem, Cloud, Mobile
– Consider Current Ecosystem
– Current Skill sets
PROCESS
Transform your business processes
Strategy Approach
• Top Down
• Empower Grass Roots
• Digital Investment
– Not “just another project”
• Business As Usual (BAU)
– Sustainment
• Real World Approaches
Know your own business
• Current State vs Future State
• What are we doing now?
• What should we be doing in the future?
• Define “the art of the possible”
• Crawl, walk, run!
Governance
• Definition of Processes
– Service Catalogues / Process Hubs
• Process Ownership
– Who owns the Process? (Not IT)
• Policy & Legislative
• Strategic Governance
– What should we be doing?
• Operation Governance
– What are we actually doing?
How do we Implement Governance?
• Steering Committee
• Governance Plan
• “Art of the possible”
• Open discussions around what makes sense to the business
• Strategy Set by the business
• Operational Monitoring performed by IT
Measuring Success
• Business Justification & Success
– Hard numbers & metrics
– Streamlining processes
– Non-tangible benefit
The Paper form
Nursery Form
Nursery Catalogue Order Form
Future Business Process
Nursery Catalogue v0.2 Future State
Customer LMA Inventory Shipping Workflow
SatisfactionSurveyPendingLMAApprovalOrderReceivedInventoryCheckOrderShipping Customer Submits
Order Form
Check Inventory
Available
Send Customer
Order Declined
email
Order More Stock
Approve?
Send Customer
Acknowledgement
email
Order Declined
Inventory
Available?
Send Customer
Order Approved
email
End
Yes
Send LMA
Acknowledgement
email
Order Approved
No
Order Shipped
Send Customer
Order Shipped
email
Send Customer
Satisfaction Survey
email
Roles
Customer: Anyone on the Web
LMA: Land Management
Advisor
Inventory: Jill
Shipping: Jeff
Phases
1. Order Received
2. Pending LMA approval
3. Inventory Check
4. Order Shipping
5. Satisfaction Survey
Nursery Order Dashboard
CUSTOMERS
Closing the feedback loop
Customer Expectations
• Expectations to engage digitally
• Public forms on website
• Customers can engage with us when they want from their
home or work, not 9-5 Mon-Fri
• Positive feedback, makes it easier for customers
• Forms are evolved based on feedback, easy to do
Measuring Customer Satisfaction
• Overall Satisfaction
• Communication
• Quality
• Timeliness
• Would recommend?
Measuring Customer Satisfaction
Customer Signals
Customer Satisfaction Dashboard
In Summary - Digital Feedback Loop
INTELLIGENCE
DATA
People
ProcessesCustomers
Adapted from Microsoft
Values
• Aim High
• Believe in the “Art of the Possible”
• Embrace Change
• Value Failure
Contact Details
• Slides Email: info@myriadtech.com.au
• Myriad: James Milne
James.Milne@myriadtech.com.au
Nathan Pearce
Nathan.Pearce@myriadtech.com.au
• Nintex: Chris Ellis
Chris.Ellis@nintex.com

More Related Content

What's hot

Introduction to Nintex - Building SharePoint/O365 Forms and Workflows
Introduction to Nintex - Building SharePoint/O365 Forms and WorkflowsIntroduction to Nintex - Building SharePoint/O365 Forms and Workflows
Introduction to Nintex - Building SharePoint/O365 Forms and Workflows
Netwoven Inc.
 
CBE16 - using technology to grow your business
CBE16 - using technology to grow your businessCBE16 - using technology to grow your business
CBE16 - using technology to grow your business
CraftBev
 
How to boost your productivity with Nintex workflow automation software
How to boost your productivity with Nintex workflow automation softwareHow to boost your productivity with Nintex workflow automation software
How to boost your productivity with Nintex workflow automation software
Netwoven Inc.
 
Powerful and Quick Workflow Automation Solutions with Nintex
Powerful and Quick Workflow Automation Solutions with NintexPowerful and Quick Workflow Automation Solutions with Nintex
Powerful and Quick Workflow Automation Solutions with Nintex
Netwoven Inc.
 
The Nuts and Bolts of Automating Your Workflow and Going Paperless
The Nuts and Bolts of Automating Your Workflow and Going PaperlessThe Nuts and Bolts of Automating Your Workflow and Going Paperless
The Nuts and Bolts of Automating Your Workflow and Going Paperless
Hubdoc
 
Building Microsoft SharePoint Workflow & Forms using Nintex
Building Microsoft SharePoint Workflow & Forms using NintexBuilding Microsoft SharePoint Workflow & Forms using Nintex
Building Microsoft SharePoint Workflow & Forms using Nintex
Netwoven Inc.
 
5 Ways to Engage Your Clients in Their Finances
5 Ways to Engage Your Clients in Their Finances5 Ways to Engage Your Clients in Their Finances
5 Ways to Engage Your Clients in Their Finances
Hubdoc
 
Altec Document Management for Sage
Altec Document Management for SageAltec Document Management for Sage
Altec Document Management for Sage
RKLeSolutions
 
Altus Alliance 2016 - Improve Business Processes with KwikTag
Altus Alliance 2016 - Improve Business Processes with KwikTagAltus Alliance 2016 - Improve Business Processes with KwikTag
Altus Alliance 2016 - Improve Business Processes with KwikTag
Sparkrock
 
ARDA 2014 presentation
ARDA 2014 presentationARDA 2014 presentation
How to Automate Payables Using Hubdoc, Bill.com and QuickBooks
How to Automate Payables Using Hubdoc, Bill.com and QuickBooksHow to Automate Payables Using Hubdoc, Bill.com and QuickBooks
How to Automate Payables Using Hubdoc, Bill.com and QuickBooks
Hubdoc
 
Is It Time to Graduate QuickBooks?
Is It Time to Graduate QuickBooks?Is It Time to Graduate QuickBooks?
Is It Time to Graduate QuickBooks?
BrainSell Technologies
 
Using Wave Accounting for Small Businesses (Webinar)
Using Wave Accounting for Small Businesses (Webinar)Using Wave Accounting for Small Businesses (Webinar)
Using Wave Accounting for Small Businesses (Webinar)
ca4it
 
Feature of QuickBooks Hosting
Feature of QuickBooks HostingFeature of QuickBooks Hosting
Feature of QuickBooks Hosting
Thomas Day
 
Cubodrom profile
Cubodrom profileCubodrom profile
Cubodrom profile
cubodrom
 
Meet Clio: The Most Popular Way to Manage Your Firm
Meet Clio: The Most Popular Way to Manage Your FirmMeet Clio: The Most Popular Way to Manage Your Firm
Meet Clio: The Most Popular Way to Manage Your Firm
Clio - Cloud-Based Legal Technology
 
Sales deck (generic) (5)
Sales deck (generic) (5)Sales deck (generic) (5)
Sales deck (generic) (5)
Marc Zabern
 
Maplewave: Transforming Telco Retail
Maplewave: Transforming Telco RetailMaplewave: Transforming Telco Retail
Maplewave: Transforming Telco Retail
Will Gibson
 
Bill.com for your practice
Bill.com for your practiceBill.com for your practice
Bill.com for your practice
Iconis Group
 
April Exceed Roadshow Dubai/AbuDhabi/Doha/Muscate/Bahrein
April Exceed Roadshow   Dubai/AbuDhabi/Doha/Muscate/BahreinApril Exceed Roadshow   Dubai/AbuDhabi/Doha/Muscate/Bahrein
April Exceed Roadshow Dubai/AbuDhabi/Doha/Muscate/Bahrein
Alexandre Joly
 

What's hot (20)

Introduction to Nintex - Building SharePoint/O365 Forms and Workflows
Introduction to Nintex - Building SharePoint/O365 Forms and WorkflowsIntroduction to Nintex - Building SharePoint/O365 Forms and Workflows
Introduction to Nintex - Building SharePoint/O365 Forms and Workflows
 
CBE16 - using technology to grow your business
CBE16 - using technology to grow your businessCBE16 - using technology to grow your business
CBE16 - using technology to grow your business
 
How to boost your productivity with Nintex workflow automation software
How to boost your productivity with Nintex workflow automation softwareHow to boost your productivity with Nintex workflow automation software
How to boost your productivity with Nintex workflow automation software
 
Powerful and Quick Workflow Automation Solutions with Nintex
Powerful and Quick Workflow Automation Solutions with NintexPowerful and Quick Workflow Automation Solutions with Nintex
Powerful and Quick Workflow Automation Solutions with Nintex
 
The Nuts and Bolts of Automating Your Workflow and Going Paperless
The Nuts and Bolts of Automating Your Workflow and Going PaperlessThe Nuts and Bolts of Automating Your Workflow and Going Paperless
The Nuts and Bolts of Automating Your Workflow and Going Paperless
 
Building Microsoft SharePoint Workflow & Forms using Nintex
Building Microsoft SharePoint Workflow & Forms using NintexBuilding Microsoft SharePoint Workflow & Forms using Nintex
Building Microsoft SharePoint Workflow & Forms using Nintex
 
5 Ways to Engage Your Clients in Their Finances
5 Ways to Engage Your Clients in Their Finances5 Ways to Engage Your Clients in Their Finances
5 Ways to Engage Your Clients in Their Finances
 
Altec Document Management for Sage
Altec Document Management for SageAltec Document Management for Sage
Altec Document Management for Sage
 
Altus Alliance 2016 - Improve Business Processes with KwikTag
Altus Alliance 2016 - Improve Business Processes with KwikTagAltus Alliance 2016 - Improve Business Processes with KwikTag
Altus Alliance 2016 - Improve Business Processes with KwikTag
 
ARDA 2014 presentation
ARDA 2014 presentationARDA 2014 presentation
ARDA 2014 presentation
 
How to Automate Payables Using Hubdoc, Bill.com and QuickBooks
How to Automate Payables Using Hubdoc, Bill.com and QuickBooksHow to Automate Payables Using Hubdoc, Bill.com and QuickBooks
How to Automate Payables Using Hubdoc, Bill.com and QuickBooks
 
Is It Time to Graduate QuickBooks?
Is It Time to Graduate QuickBooks?Is It Time to Graduate QuickBooks?
Is It Time to Graduate QuickBooks?
 
Using Wave Accounting for Small Businesses (Webinar)
Using Wave Accounting for Small Businesses (Webinar)Using Wave Accounting for Small Businesses (Webinar)
Using Wave Accounting for Small Businesses (Webinar)
 
Feature of QuickBooks Hosting
Feature of QuickBooks HostingFeature of QuickBooks Hosting
Feature of QuickBooks Hosting
 
Cubodrom profile
Cubodrom profileCubodrom profile
Cubodrom profile
 
Meet Clio: The Most Popular Way to Manage Your Firm
Meet Clio: The Most Popular Way to Manage Your FirmMeet Clio: The Most Popular Way to Manage Your Firm
Meet Clio: The Most Popular Way to Manage Your Firm
 
Sales deck (generic) (5)
Sales deck (generic) (5)Sales deck (generic) (5)
Sales deck (generic) (5)
 
Maplewave: Transforming Telco Retail
Maplewave: Transforming Telco RetailMaplewave: Transforming Telco Retail
Maplewave: Transforming Telco Retail
 
Bill.com for your practice
Bill.com for your practiceBill.com for your practice
Bill.com for your practice
 
April Exceed Roadshow Dubai/AbuDhabi/Doha/Muscate/Bahrein
April Exceed Roadshow   Dubai/AbuDhabi/Doha/Muscate/BahreinApril Exceed Roadshow   Dubai/AbuDhabi/Doha/Muscate/Bahrein
April Exceed Roadshow Dubai/AbuDhabi/Doha/Muscate/Bahrein
 

Similar to Starting your digital transformation strategy

Building innovative digital platform dashboards to improve business and opera...
Building innovative digital platform dashboards to improve business and opera...Building innovative digital platform dashboards to improve business and opera...
Building innovative digital platform dashboards to improve business and opera...
Steve Ng
 
Managing Digital Transformation
Managing Digital Transformation Managing Digital Transformation
Managing Digital Transformation
Philip Coop
 
Client on-boarding
Client on-boardingClient on-boarding
Client on-boarding
Doxim Inc.
 
SAPhybris: John Fisher & Brian Diehl
SAPhybris: John Fisher & Brian DiehlSAPhybris: John Fisher & Brian Diehl
SAPhybris: John Fisher & Brian Diehl
GamePlanConference
 
Re-orienting your business around data
Re-orienting your business around dataRe-orienting your business around data
Re-orienting your business around data
Dani Solà Lagares
 
Sefi partners outsourcing parker_02_20_132
Sefi partners outsourcing parker_02_20_132Sefi partners outsourcing parker_02_20_132
Sefi partners outsourcing parker_02_20_132
Dave Parker
 
Optimize your info-driven business processes. How to move from paper to digital
Optimize your info-driven business processes. How to move from paper to digitalOptimize your info-driven business processes. How to move from paper to digital
Optimize your info-driven business processes. How to move from paper to digital
Christiana Kozakou
 
Digital Marketing in the "Secure Age"
Digital Marketing in the "Secure Age"Digital Marketing in the "Secure Age"
Digital Marketing in the "Secure Age"
Alert Logic
 
The Future of Business Process With Nintex
The Future of Business Process With NintexThe Future of Business Process With Nintex
The Future of Business Process With Nintex
David J Rosenthal
 
Choosing and implementing a CRM
Choosing and implementing a CRMChoosing and implementing a CRM
Choosing and implementing a CRM
Nick Bettes Consulting
 
Tableau Conference 2014: How One Agency Evolved from Vendor to Strategic Partner
Tableau Conference 2014: How One Agency Evolved from Vendor to Strategic PartnerTableau Conference 2014: How One Agency Evolved from Vendor to Strategic Partner
Tableau Conference 2014: How One Agency Evolved from Vendor to Strategic Partner
SIGMA Marketing Insights
 
Ascendum Solutions Overview
Ascendum Solutions OverviewAscendum Solutions Overview
Ascendum Solutions Overview
Bukola Stewart
 
Mobile EHS and Quality Auditing - Lessons Learned
Mobile EHS and Quality Auditing - Lessons LearnedMobile EHS and Quality Auditing - Lessons Learned
Mobile EHS and Quality Auditing - Lessons Learned
Nimonik
 
Nuts and Bolts of Building Compliance Process with Nintex and SharePoint 2013
Nuts and Bolts of Building Compliance Process with Nintex and SharePoint 2013Nuts and Bolts of Building Compliance Process with Nintex and SharePoint 2013
Nuts and Bolts of Building Compliance Process with Nintex and SharePoint 2013
Netwoven Inc.
 
Collaborative Customer Interaction Management

Collaborative Customer Interaction Management
Collaborative Customer Interaction Management

Collaborative Customer Interaction Management

Capgemini
 
Content Marketing For Building And Construction Products
Content Marketing For Building And Construction ProductsContent Marketing For Building And Construction Products
Content Marketing For Building And Construction Products
Leigh Simpson
 
Concept to Completion: an Entrepreneurs Guide to Creating a Software Product
Concept to Completion: an Entrepreneurs Guide to Creating a Software ProductConcept to Completion: an Entrepreneurs Guide to Creating a Software Product
Concept to Completion: an Entrepreneurs Guide to Creating a Software Product
Lee Jones
 
Creating Enterprise Agility through Lean Service Management & DevOps
Creating Enterprise Agility through Lean Service Management & DevOpsCreating Enterprise Agility through Lean Service Management & DevOps
Creating Enterprise Agility through Lean Service Management & DevOps
Beyond20
 
Developing Email Campaigns that Educate and Convert
Developing Email Campaigns that Educate and ConvertDeveloping Email Campaigns that Educate and Convert
Developing Email Campaigns that Educate and Convert
Act-On Software
 
Simply a matter of process: Building operational resilience in times of crisis
Simply a matter of process: Building operational resilience in times of crisisSimply a matter of process: Building operational resilience in times of crisis
Simply a matter of process: Building operational resilience in times of crisis
StephanieOrgan1
 

Similar to Starting your digital transformation strategy (20)

Building innovative digital platform dashboards to improve business and opera...
Building innovative digital platform dashboards to improve business and opera...Building innovative digital platform dashboards to improve business and opera...
Building innovative digital platform dashboards to improve business and opera...
 
Managing Digital Transformation
Managing Digital Transformation Managing Digital Transformation
Managing Digital Transformation
 
Client on-boarding
Client on-boardingClient on-boarding
Client on-boarding
 
SAPhybris: John Fisher & Brian Diehl
SAPhybris: John Fisher & Brian DiehlSAPhybris: John Fisher & Brian Diehl
SAPhybris: John Fisher & Brian Diehl
 
Re-orienting your business around data
Re-orienting your business around dataRe-orienting your business around data
Re-orienting your business around data
 
Sefi partners outsourcing parker_02_20_132
Sefi partners outsourcing parker_02_20_132Sefi partners outsourcing parker_02_20_132
Sefi partners outsourcing parker_02_20_132
 
Optimize your info-driven business processes. How to move from paper to digital
Optimize your info-driven business processes. How to move from paper to digitalOptimize your info-driven business processes. How to move from paper to digital
Optimize your info-driven business processes. How to move from paper to digital
 
Digital Marketing in the "Secure Age"
Digital Marketing in the "Secure Age"Digital Marketing in the "Secure Age"
Digital Marketing in the "Secure Age"
 
The Future of Business Process With Nintex
The Future of Business Process With NintexThe Future of Business Process With Nintex
The Future of Business Process With Nintex
 
Choosing and implementing a CRM
Choosing and implementing a CRMChoosing and implementing a CRM
Choosing and implementing a CRM
 
Tableau Conference 2014: How One Agency Evolved from Vendor to Strategic Partner
Tableau Conference 2014: How One Agency Evolved from Vendor to Strategic PartnerTableau Conference 2014: How One Agency Evolved from Vendor to Strategic Partner
Tableau Conference 2014: How One Agency Evolved from Vendor to Strategic Partner
 
Ascendum Solutions Overview
Ascendum Solutions OverviewAscendum Solutions Overview
Ascendum Solutions Overview
 
Mobile EHS and Quality Auditing - Lessons Learned
Mobile EHS and Quality Auditing - Lessons LearnedMobile EHS and Quality Auditing - Lessons Learned
Mobile EHS and Quality Auditing - Lessons Learned
 
Nuts and Bolts of Building Compliance Process with Nintex and SharePoint 2013
Nuts and Bolts of Building Compliance Process with Nintex and SharePoint 2013Nuts and Bolts of Building Compliance Process with Nintex and SharePoint 2013
Nuts and Bolts of Building Compliance Process with Nintex and SharePoint 2013
 
Collaborative Customer Interaction Management

Collaborative Customer Interaction Management
Collaborative Customer Interaction Management

Collaborative Customer Interaction Management

 
Content Marketing For Building And Construction Products
Content Marketing For Building And Construction ProductsContent Marketing For Building And Construction Products
Content Marketing For Building And Construction Products
 
Concept to Completion: an Entrepreneurs Guide to Creating a Software Product
Concept to Completion: an Entrepreneurs Guide to Creating a Software ProductConcept to Completion: an Entrepreneurs Guide to Creating a Software Product
Concept to Completion: an Entrepreneurs Guide to Creating a Software Product
 
Creating Enterprise Agility through Lean Service Management & DevOps
Creating Enterprise Agility through Lean Service Management & DevOpsCreating Enterprise Agility through Lean Service Management & DevOps
Creating Enterprise Agility through Lean Service Management & DevOps
 
Developing Email Campaigns that Educate and Convert
Developing Email Campaigns that Educate and ConvertDeveloping Email Campaigns that Educate and Convert
Developing Email Campaigns that Educate and Convert
 
Simply a matter of process: Building operational resilience in times of crisis
Simply a matter of process: Building operational resilience in times of crisisSimply a matter of process: Building operational resilience in times of crisis
Simply a matter of process: Building operational resilience in times of crisis
 

More from James Milne

Insights through the use smart data
Insights through the use smart dataInsights through the use smart data
Insights through the use smart data
James Milne
 
The future of the digital workplace
The future of the digital workplaceThe future of the digital workplace
The future of the digital workplace
James Milne
 
Introduction to PowerApps and Flow
Introduction to PowerApps and FlowIntroduction to PowerApps and Flow
Introduction to PowerApps and Flow
James Milne
 
Gain better insights into your business processes with Nintex Insights
Gain better insights into your business processes with Nintex InsightsGain better insights into your business processes with Nintex Insights
Gain better insights into your business processes with Nintex Insights
James Milne
 
Introducing Project Siena from Microsoft
Introducing Project Siena from MicrosoftIntroducing Project Siena from Microsoft
Introducing Project Siena from Microsoft
James Milne
 
Whats new in Access Services 2013?
Whats new in Access Services 2013?Whats new in Access Services 2013?
Whats new in Access Services 2013?
James Milne
 
Nintex Forms 2013
Nintex Forms 2013Nintex Forms 2013
Nintex Forms 2013
James Milne
 
Building an online catalogue with SharePoint 2013
Building an online catalogue with SharePoint 2013Building an online catalogue with SharePoint 2013
Building an online catalogue with SharePoint 2013
James Milne
 
The future of managed meta data
The future of managed meta dataThe future of managed meta data
The future of managed meta data
James Milne
 
Introduction to Metadata
Introduction to MetadataIntroduction to Metadata
Introduction to Metadata
James Milne
 
James Milne - Document and Record Management
James Milne - Document and Record ManagementJames Milne - Document and Record Management
James Milne - Document and Record Management
James Milne
 
James Milne - Bringing Social and Collaboration to the Enterprise with ShareP...
James Milne - Bringing Social and Collaboration to the Enterprise with ShareP...James Milne - Bringing Social and Collaboration to the Enterprise with ShareP...
James Milne - Bringing Social and Collaboration to the Enterprise with ShareP...
James Milne
 

More from James Milne (12)

Insights through the use smart data
Insights through the use smart dataInsights through the use smart data
Insights through the use smart data
 
The future of the digital workplace
The future of the digital workplaceThe future of the digital workplace
The future of the digital workplace
 
Introduction to PowerApps and Flow
Introduction to PowerApps and FlowIntroduction to PowerApps and Flow
Introduction to PowerApps and Flow
 
Gain better insights into your business processes with Nintex Insights
Gain better insights into your business processes with Nintex InsightsGain better insights into your business processes with Nintex Insights
Gain better insights into your business processes with Nintex Insights
 
Introducing Project Siena from Microsoft
Introducing Project Siena from MicrosoftIntroducing Project Siena from Microsoft
Introducing Project Siena from Microsoft
 
Whats new in Access Services 2013?
Whats new in Access Services 2013?Whats new in Access Services 2013?
Whats new in Access Services 2013?
 
Nintex Forms 2013
Nintex Forms 2013Nintex Forms 2013
Nintex Forms 2013
 
Building an online catalogue with SharePoint 2013
Building an online catalogue with SharePoint 2013Building an online catalogue with SharePoint 2013
Building an online catalogue with SharePoint 2013
 
The future of managed meta data
The future of managed meta dataThe future of managed meta data
The future of managed meta data
 
Introduction to Metadata
Introduction to MetadataIntroduction to Metadata
Introduction to Metadata
 
James Milne - Document and Record Management
James Milne - Document and Record ManagementJames Milne - Document and Record Management
James Milne - Document and Record Management
 
James Milne - Bringing Social and Collaboration to the Enterprise with ShareP...
James Milne - Bringing Social and Collaboration to the Enterprise with ShareP...James Milne - Bringing Social and Collaboration to the Enterprise with ShareP...
James Milne - Bringing Social and Collaboration to the Enterprise with ShareP...
 

Recently uploaded

“Building and Scaling AI Applications with the Nx AI Manager,” a Presentation...
“Building and Scaling AI Applications with the Nx AI Manager,” a Presentation...“Building and Scaling AI Applications with the Nx AI Manager,” a Presentation...
“Building and Scaling AI Applications with the Nx AI Manager,” a Presentation...
Edge AI and Vision Alliance
 
Essentials of Automations: The Art of Triggers and Actions in FME
Essentials of Automations: The Art of Triggers and Actions in FMEEssentials of Automations: The Art of Triggers and Actions in FME
Essentials of Automations: The Art of Triggers and Actions in FME
Safe Software
 
GenAI Pilot Implementation in the organizations
GenAI Pilot Implementation in the organizationsGenAI Pilot Implementation in the organizations
GenAI Pilot Implementation in the organizations
kumardaparthi1024
 
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slack
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with SlackLet's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slack
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slack
shyamraj55
 
Programming Foundation Models with DSPy - Meetup Slides
Programming Foundation Models with DSPy - Meetup SlidesProgramming Foundation Models with DSPy - Meetup Slides
Programming Foundation Models with DSPy - Meetup Slides
Zilliz
 
Mariano G Tinti - Decoding SpaceX
Mariano G Tinti - Decoding SpaceXMariano G Tinti - Decoding SpaceX
Mariano G Tinti - Decoding SpaceX
Mariano Tinti
 
June Patch Tuesday
June Patch TuesdayJune Patch Tuesday
June Patch Tuesday
Ivanti
 
Removing Uninteresting Bytes in Software Fuzzing
Removing Uninteresting Bytes in Software FuzzingRemoving Uninteresting Bytes in Software Fuzzing
Removing Uninteresting Bytes in Software Fuzzing
Aftab Hussain
 
Microsoft - Power Platform_G.Aspiotis.pdf
Microsoft - Power Platform_G.Aspiotis.pdfMicrosoft - Power Platform_G.Aspiotis.pdf
Microsoft - Power Platform_G.Aspiotis.pdf
Uni Systems S.M.S.A.
 
How to Get CNIC Information System with Paksim Ga.pptx
How to Get CNIC Information System with Paksim Ga.pptxHow to Get CNIC Information System with Paksim Ga.pptx
How to Get CNIC Information System with Paksim Ga.pptx
danishmna97
 
Columbus Data & Analytics Wednesdays - June 2024
Columbus Data & Analytics Wednesdays - June 2024Columbus Data & Analytics Wednesdays - June 2024
Columbus Data & Analytics Wednesdays - June 2024
Jason Packer
 
Climate Impact of Software Testing at Nordic Testing Days
Climate Impact of Software Testing at Nordic Testing DaysClimate Impact of Software Testing at Nordic Testing Days
Climate Impact of Software Testing at Nordic Testing Days
Kari Kakkonen
 
みなさんこんにちはこれ何文字まで入るの?40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの?えこ...
みなさんこんにちはこれ何文字まで入るの?40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの?えこ...みなさんこんにちはこれ何文字まで入るの?40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの?えこ...
みなさんこんにちはこれ何文字まで入るの?40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの?えこ...
名前 です男
 
Serial Arm Control in Real Time Presentation
Serial Arm Control in Real Time PresentationSerial Arm Control in Real Time Presentation
Serial Arm Control in Real Time Presentation
tolgahangng
 
UI5 Controls simplified - UI5con2024 presentation
UI5 Controls simplified - UI5con2024 presentationUI5 Controls simplified - UI5con2024 presentation
UI5 Controls simplified - UI5con2024 presentation
Wouter Lemaire
 
Presentation of the OECD Artificial Intelligence Review of Germany
Presentation of the OECD Artificial Intelligence Review of GermanyPresentation of the OECD Artificial Intelligence Review of Germany
Presentation of the OECD Artificial Intelligence Review of Germany
innovationoecd
 
National Security Agency - NSA mobile device best practices
National Security Agency - NSA mobile device best practicesNational Security Agency - NSA mobile device best practices
National Security Agency - NSA mobile device best practices
Quotidiano Piemontese
 
Mind map of terminologies used in context of Generative AI
Mind map of terminologies used in context of Generative AIMind map of terminologies used in context of Generative AI
Mind map of terminologies used in context of Generative AI
Kumud Singh
 
Uni Systems Copilot event_05062024_C.Vlachos.pdf
Uni Systems Copilot event_05062024_C.Vlachos.pdfUni Systems Copilot event_05062024_C.Vlachos.pdf
Uni Systems Copilot event_05062024_C.Vlachos.pdf
Uni Systems S.M.S.A.
 
Monitoring and Managing Anomaly Detection on OpenShift.pdf
Monitoring and Managing Anomaly Detection on OpenShift.pdfMonitoring and Managing Anomaly Detection on OpenShift.pdf
Monitoring and Managing Anomaly Detection on OpenShift.pdf
Tosin Akinosho
 

Recently uploaded (20)

“Building and Scaling AI Applications with the Nx AI Manager,” a Presentation...
“Building and Scaling AI Applications with the Nx AI Manager,” a Presentation...“Building and Scaling AI Applications with the Nx AI Manager,” a Presentation...
“Building and Scaling AI Applications with the Nx AI Manager,” a Presentation...
 
Essentials of Automations: The Art of Triggers and Actions in FME
Essentials of Automations: The Art of Triggers and Actions in FMEEssentials of Automations: The Art of Triggers and Actions in FME
Essentials of Automations: The Art of Triggers and Actions in FME
 
GenAI Pilot Implementation in the organizations
GenAI Pilot Implementation in the organizationsGenAI Pilot Implementation in the organizations
GenAI Pilot Implementation in the organizations
 
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slack
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with SlackLet's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slack
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slack
 
Programming Foundation Models with DSPy - Meetup Slides
Programming Foundation Models with DSPy - Meetup SlidesProgramming Foundation Models with DSPy - Meetup Slides
Programming Foundation Models with DSPy - Meetup Slides
 
Mariano G Tinti - Decoding SpaceX
Mariano G Tinti - Decoding SpaceXMariano G Tinti - Decoding SpaceX
Mariano G Tinti - Decoding SpaceX
 
June Patch Tuesday
June Patch TuesdayJune Patch Tuesday
June Patch Tuesday
 
Removing Uninteresting Bytes in Software Fuzzing
Removing Uninteresting Bytes in Software FuzzingRemoving Uninteresting Bytes in Software Fuzzing
Removing Uninteresting Bytes in Software Fuzzing
 
Microsoft - Power Platform_G.Aspiotis.pdf
Microsoft - Power Platform_G.Aspiotis.pdfMicrosoft - Power Platform_G.Aspiotis.pdf
Microsoft - Power Platform_G.Aspiotis.pdf
 
How to Get CNIC Information System with Paksim Ga.pptx
How to Get CNIC Information System with Paksim Ga.pptxHow to Get CNIC Information System with Paksim Ga.pptx
How to Get CNIC Information System with Paksim Ga.pptx
 
Columbus Data & Analytics Wednesdays - June 2024
Columbus Data & Analytics Wednesdays - June 2024Columbus Data & Analytics Wednesdays - June 2024
Columbus Data & Analytics Wednesdays - June 2024
 
Climate Impact of Software Testing at Nordic Testing Days
Climate Impact of Software Testing at Nordic Testing DaysClimate Impact of Software Testing at Nordic Testing Days
Climate Impact of Software Testing at Nordic Testing Days
 
みなさんこんにちはこれ何文字まで入るの?40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの?えこ...
みなさんこんにちはこれ何文字まで入るの?40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの?えこ...みなさんこんにちはこれ何文字まで入るの?40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの?えこ...
みなさんこんにちはこれ何文字まで入るの?40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの?えこ...
 
Serial Arm Control in Real Time Presentation
Serial Arm Control in Real Time PresentationSerial Arm Control in Real Time Presentation
Serial Arm Control in Real Time Presentation
 
UI5 Controls simplified - UI5con2024 presentation
UI5 Controls simplified - UI5con2024 presentationUI5 Controls simplified - UI5con2024 presentation
UI5 Controls simplified - UI5con2024 presentation
 
Presentation of the OECD Artificial Intelligence Review of Germany
Presentation of the OECD Artificial Intelligence Review of GermanyPresentation of the OECD Artificial Intelligence Review of Germany
Presentation of the OECD Artificial Intelligence Review of Germany
 
National Security Agency - NSA mobile device best practices
National Security Agency - NSA mobile device best practicesNational Security Agency - NSA mobile device best practices
National Security Agency - NSA mobile device best practices
 
Mind map of terminologies used in context of Generative AI
Mind map of terminologies used in context of Generative AIMind map of terminologies used in context of Generative AI
Mind map of terminologies used in context of Generative AI
 
Uni Systems Copilot event_05062024_C.Vlachos.pdf
Uni Systems Copilot event_05062024_C.Vlachos.pdfUni Systems Copilot event_05062024_C.Vlachos.pdf
Uni Systems Copilot event_05062024_C.Vlachos.pdf
 
Monitoring and Managing Anomaly Detection on OpenShift.pdf
Monitoring and Managing Anomaly Detection on OpenShift.pdfMonitoring and Managing Anomaly Detection on OpenShift.pdf
Monitoring and Managing Anomaly Detection on OpenShift.pdf
 

Starting your digital transformation strategy

  • 1. Starting your Digital Transformation Journey Presented by James Milne Myriad Technologies
  • 3. James Milne • James Milne • CTO & Founder • Myriad Technologies
  • 5. Motivation • Green Fields – “Digital Natives” – Born in the cloud • Traditional Brick and Mortar – Challenger • Competitive edge • Want to take market share • Want to disrupt their market – Opportunity Driven • Point solutions • Project Based • Fear Driven – Legislative & Compliance – SOX, GDPR.. – Contractual
  • 6. Unstructured •Piles of Files •Inboxes / Public Folders •Shares / Hard Drives •DropBox Document Centric •Files •Folders •OneDrive Collaboration •Teams Sites •Teams •Yammer Structured •Document Hub •Record Hub •Contract Hub •Knowledgebase •Activity Hub •Staff Hub Process Centric •Process Register •Process Sites •Forms & Workflow •Task Based Mobile Apps Established Governance No Governance Partial Governance InformationManagement SophisticatedLimitedPartial Digital Transformation Journey Paper!
  • 7. Customers Processes People Digital Feedback Loop INTELLIGENCE DATA Adapted from Microsoft
  • 8. Bought it Build vs Buy.. • Ultimate flexibility • You Build it.. • You own it! • Every line of code • 80% fit • You pay or subscribe • Product warranty & support • Already own it? • Acquired as part of subscription • Service & support Buy itBuild it
  • 9. Business Process Automation market topology Line of Business Users DevelopersPersonal SophisticatedComplexSimple PRODUCTIVITY TOOLS EMAIL, MANUAL TOOLS & PROCESSES
  • 11. Citizen Developers • Empower the Power User • Technology Support the Business Users • Business Driven requirements • Business focused outcomes • Adaptability / Business Process Agility / CI • IT is supporting Systems
  • 12. Cultural Fit Understand the generation gaps: • Baby Boomers • Generation X • Generation Y (Millennials) • Generation Z “If they don’t fit then they will be managed out.” This Photo by Unknown Author is licensed under CC BY-NC-ND
  • 14. Manage Expectations • Expect to #Fail • Define Failure • Celebrate Failure • Learn from your Failures • Set expectations – “Fail Often, Fail Fast!” • Proof of Concept, Pilot, Production.. No “Big Bang” • Don’t expect the tech to do everything
  • 15. Choosing your Tech • Technology should be transparent • Don’t pick something you don’t have skills in – .Net v Product • Development vs Configuration • Myriad of technology choices – Nintex Forms & Workflow – PowerApps & Flow – 3rd Party Options
  • 16. Technology is not a Silver Bullet • You don’t just buy a technology and “plug it in” • You buy a technology, you don’t buy a business process • Select a technology in line with your needs – OnPrem, Cloud, Mobile – Consider Current Ecosystem – Current Skill sets
  • 18. Strategy Approach • Top Down • Empower Grass Roots • Digital Investment – Not “just another project” • Business As Usual (BAU) – Sustainment • Real World Approaches
  • 19. Know your own business • Current State vs Future State • What are we doing now? • What should we be doing in the future? • Define “the art of the possible” • Crawl, walk, run!
  • 20. Governance • Definition of Processes – Service Catalogues / Process Hubs • Process Ownership – Who owns the Process? (Not IT) • Policy & Legislative • Strategic Governance – What should we be doing? • Operation Governance – What are we actually doing?
  • 21. How do we Implement Governance? • Steering Committee • Governance Plan • “Art of the possible” • Open discussions around what makes sense to the business • Strategy Set by the business • Operational Monitoring performed by IT
  • 22. Measuring Success • Business Justification & Success – Hard numbers & metrics – Streamlining processes – Non-tangible benefit
  • 25. Future Business Process Nursery Catalogue v0.2 Future State Customer LMA Inventory Shipping Workflow SatisfactionSurveyPendingLMAApprovalOrderReceivedInventoryCheckOrderShipping Customer Submits Order Form Check Inventory Available Send Customer Order Declined email Order More Stock Approve? Send Customer Acknowledgement email Order Declined Inventory Available? Send Customer Order Approved email End Yes Send LMA Acknowledgement email Order Approved No Order Shipped Send Customer Order Shipped email Send Customer Satisfaction Survey email Roles Customer: Anyone on the Web LMA: Land Management Advisor Inventory: Jill Shipping: Jeff Phases 1. Order Received 2. Pending LMA approval 3. Inventory Check 4. Order Shipping 5. Satisfaction Survey
  • 28. Customer Expectations • Expectations to engage digitally • Public forms on website • Customers can engage with us when they want from their home or work, not 9-5 Mon-Fri • Positive feedback, makes it easier for customers • Forms are evolved based on feedback, easy to do
  • 29. Measuring Customer Satisfaction • Overall Satisfaction • Communication • Quality • Timeliness • Would recommend?
  • 32. In Summary - Digital Feedback Loop INTELLIGENCE DATA People ProcessesCustomers Adapted from Microsoft
  • 33. Values • Aim High • Believe in the “Art of the Possible” • Embrace Change • Value Failure
  • 34. Contact Details • Slides Email: info@myriadtech.com.au • Myriad: James Milne James.Milne@myriadtech.com.au Nathan Pearce Nathan.Pearce@myriadtech.com.au • Nintex: Chris Ellis Chris.Ellis@nintex.com

Editor's Notes

  1. Note there is not tech in this loop. Technology should be transparent
  2. The cloud conundrum
  3. https://creativecommons.org/licenses/by-nc-nd/2.0/ Urheber/in: Marco Leo. Dieses Bild steht unter einer Creative Commons Lizenz. Boomers: Loyal Hard workers Stayed at the company for many many years No real Work / Life Balance Less excited about change Generation X Skeptical of leaders motivations Independent & Resourceful What to know how this will help them? Achieve more, Make things easier Adapt well to change if involved in the planning stages Generation Y Grown up in a world of constant change Change is the Norm They Expect that “there is an app for that“
  4. Image from http://www.foodiggity.com/ice-cream-door-stop/ and is licensed under CC BY-NC-ND
  5. This is how we previously used to take orders, via a paper based form, that has a new insert for the pricing and types for the current year
  6. https://forms.nintex.com/FormHost.aspx?id=7HgfG4UuV6MtcFaN9HS17Evml3yB4Bsr6ObcQU33uUNhtYPvNXXeMflu-mjAEetgEqQiKdXfs61Ptdx4giXqthoELuhdvDYOtiUa5GuGe511xgLh8nn5a0Xb6ykgZkrx&TZOffset=-600&TZStdOffset=600&HasDST=false
  7. Note there is not tech in this loop. Technology should be transparent