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“Coffee cups are an environmental nightmare!”
- Internet Market Research -
Amandine Bula
- The Issue
“An estimated 45,000 tons of garbage
was mistakenly put into recycling bins last
year alone. Coffee cups among many
items aren’t recyclable. Those paper cups
are lined with plastic or wax they can't be
recycled.”
- June 2016, CBC News
4 billion to-go cups annually
- The Survey
Link http://bit.ly/2moh560
Start date Tuesday, March 14
End date Tuesday, March 21
Diffusion Facebook & Twitter
Results 100 answers
Purpose
discover customers’ habits and gather ideas
on how to reduce consumption of Starbucks
plastic and paper cups
- The Survey
Introductory Question
Over 8 out of 10 people
who answers are actual
Starbucks customers
- The Survey
Customers’ habits
Most of the interviewees
(close to 70%) only come to
Starbucks a few times
during the month (rarely)
Recommendation
- The Survey
Customers’ habits
People go primarily to
Starbucks for an item in a cup.
- The Survey
With over 80% answering ‘No’ to this question, we
can assume that unfortunately, they put their cup in the
recycling bin.
Did you know Starbucks cups are not recyclable?
86.6% ‘No’
- The Survey
Starbucks offer 10 cent discount every time
the customers bring their own mug, do you
think it is reasonable?
57.3% ‘Yes’
42.7% ‘No’
- The Survey
Most of the interviewees
(63.4%) agree they would visit a
Starbucks store more often if
the discount was higher.
- The Survey
How much of a discount will you
consider reasonable?
5% to 95%
0.20¢ to $4
Recommendation
- The Survey
Do you have any ideas on how Starbucks could encourage
their customers to bring their own mugs?
41 answers = 50% participation
“Free travel mug on the customer’s birthday”
“Make the customer pay an extra fee if they don’t
bring their own mug”
“Special perks (including free pastry/cookie,
discount on food, free upgrades – shot or syrup)”
- The Survey
Demographic
?
29% 3% 68%
Recommendation
- The Focus Group
● Thematic has its limitations with a survey only
● Required more discussion around qualitative questions
● Focus group allows brainstorming of creative ideas
● 5 to 10 participants including a moderator
● Recruited with a screening phone interview
● Must be +18 years old and frequent customer
● 1.5 hours meeting at the Toronto Reference Library
● Free ‘Grande’ beverage, free pastry and $200 incentive
Thank you!

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Starbucks - Survey Results

  • 1. “Coffee cups are an environmental nightmare!” - Internet Market Research - Amandine Bula
  • 2. - The Issue “An estimated 45,000 tons of garbage was mistakenly put into recycling bins last year alone. Coffee cups among many items aren’t recyclable. Those paper cups are lined with plastic or wax they can't be recycled.” - June 2016, CBC News 4 billion to-go cups annually
  • 3. - The Survey Link http://bit.ly/2moh560 Start date Tuesday, March 14 End date Tuesday, March 21 Diffusion Facebook & Twitter Results 100 answers Purpose discover customers’ habits and gather ideas on how to reduce consumption of Starbucks plastic and paper cups
  • 4. - The Survey Introductory Question Over 8 out of 10 people who answers are actual Starbucks customers
  • 5. - The Survey Customers’ habits Most of the interviewees (close to 70%) only come to Starbucks a few times during the month (rarely) Recommendation
  • 6. - The Survey Customers’ habits People go primarily to Starbucks for an item in a cup.
  • 7. - The Survey With over 80% answering ‘No’ to this question, we can assume that unfortunately, they put their cup in the recycling bin. Did you know Starbucks cups are not recyclable? 86.6% ‘No’
  • 8. - The Survey Starbucks offer 10 cent discount every time the customers bring their own mug, do you think it is reasonable? 57.3% ‘Yes’ 42.7% ‘No’
  • 9. - The Survey Most of the interviewees (63.4%) agree they would visit a Starbucks store more often if the discount was higher.
  • 10. - The Survey How much of a discount will you consider reasonable? 5% to 95% 0.20¢ to $4 Recommendation
  • 11. - The Survey Do you have any ideas on how Starbucks could encourage their customers to bring their own mugs? 41 answers = 50% participation “Free travel mug on the customer’s birthday” “Make the customer pay an extra fee if they don’t bring their own mug” “Special perks (including free pastry/cookie, discount on food, free upgrades – shot or syrup)”
  • 12. - The Survey Demographic ? 29% 3% 68% Recommendation
  • 13. - The Focus Group ● Thematic has its limitations with a survey only ● Required more discussion around qualitative questions ● Focus group allows brainstorming of creative ideas ● 5 to 10 participants including a moderator ● Recruited with a screening phone interview ● Must be +18 years old and frequent customer ● 1.5 hours meeting at the Toronto Reference Library ● Free ‘Grande’ beverage, free pastry and $200 incentive