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IT3196-SOCIAL MEDIA CASE STUDY
            LEADER:
                 GERALD CHOO
            MEMBER:
                 KANG TAIPING
                 RAJKUMAR
                 WU XIANGXIANG
CONTENT

   Starbucks
       Current  Situation
       Social Media in action

       Victory or Disaster

       Screenshots

   Ford motorcar company
       Current  Situation
       Social Media in action

       Victory or Disaster

       Screenshots
STARBUCKS




   Overview
    •   Founded on March30, 1971
    •   Back then was a roaster and retailer of whole bean and ground coffee, tea and
        spices.
    •   The name was taken from “ Moby-dick”
    •   1st Starbuck location : Tokyo Japan 1996
CURRENT SITUATION
   To gain more popularity among the competitors (eg. Coffee Bean ) using social
    media rather than traditional marketing.

   Environment Stewardship
     • Share’s customers commitment to the environment

     • Carrying for a planet and encouraging others to do the same
         •   Minimize the usage of paper cups
         •   Energy and water conversation
         •   Green Building
SOCIAL MEDIA IN ACTION

   Uses twitter to engage the public in participating in the event




   Uses Facebook to engage in the event by creating event in Facebook
VICTORY
   Starbucks reputation in social media was a boost since the introduction
    of social media.
   Facebook




   Twitter
VICTORY
   Improve in the target of the environment stewardship
VICTORY
   Improve in the target of the environment stewardship
VICTORY
   Improve in the target of the environment stewardship
VICTORY
   Improve in the target of the environment stewardship
SCREENSHOT

   Twitter (global)
SCREENSHOT
   Facebook (Singapore)
SCREENSHOT
   Facebook (Global)
SCREENSHOT
   Video
    Starbucks Make a Difference
COMPANY OVERVIEW
Ford motorcar company was the first American automaker company, they
started in 1903 and have lasted till present. Currently there are ranked 8th
among the top flight of companies in America.




For the past ten years, Ford has come out with a series of compact cars under
the FORD FOCUS title. These cars have some of the best sales record in the
past years due to conventional marketing tactics.
CURRENT SITUATION
   Traditionally used marketing ways
     •  TV advertisements
     •  Banners and Roadshows

   Why upgrade from conventional ways and try social media?
     •  Reach out to a larger group of consumers
     • Stay hip, don‟t want be left behind
     • Cheaper

   From 2010 onwards, Ford has become one of the best social media
    marketing stint (Ford fiesta movement)

   But before success, they stumble upon failure
    (Lion man of Tanzania)
SOCIAL MEDIA MARKETING
In 2007-2008, Ford decided to take step in faith and tried out marketing through
social media. They directed a mini movie titled " Lion man of Tanzania " and they
uploaded it on YouTube. They even had fake news articles to support the mini
movie.

• Mini movie became viral on

• Unable to send their message across to consumers
  accurately.

• The viral video was misleading.

•   Waste of resources (Funds)
VICTORY OR DISASTER ?
FORD COMMERCIAL IN




                     Negative
                     over Positive
PERCENTAGE OF CHART




                31.25%   Likes
                         Dislikes
       68.75%
FORD VS. CHEVROLET
AN ARTICLE WROTE BY AN AUTHOR IN 2008

 The 2008 Ford Focus, unfocused?
 In October 2007, online ads were seen about a man who roars, moves
 and behaves like a lion. „Fake‟ news articles were found as well; “The
 Lion-Man Escapes From High-Security University Research Centre”.
 The relation between the „The Lion-Man‟ and the Ford Focus stayed
 undiscovered by the big public. The viral failed because it was too hard
 to figure out what it was about. It also seems to have no purpose –
 there‟s no payoff. There are no clear call-to-action events, no „go out
 and buy this‟, nothing.
 A lot of wasted money that ended up in an ad that looks more like a
 practical joke, rather than a viral campaign. Ford‟s attempt on putting up
 a Facebook page featuring the “Lion-Man of Tanzania” ended up having
 0 subscribers.
COMMENTS TAKEN FROM




             ?
CONCLUSION
   FORD's sales for ford Dropped by a fair bit for 2007-2008.
   Better marketing stint would have to help improve sales.
CONCLUSION

                        Loss in
          Tarnish of    profits
          reputation   possibly
                       occurred




       Drop in value of company
THE END …
THANK YOU 

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Starbucks & Ford Motorcar Company Case Study

  • 1. IT3196-SOCIAL MEDIA CASE STUDY LEADER: GERALD CHOO MEMBER: KANG TAIPING RAJKUMAR WU XIANGXIANG
  • 2. CONTENT  Starbucks  Current Situation  Social Media in action  Victory or Disaster  Screenshots  Ford motorcar company  Current Situation  Social Media in action  Victory or Disaster  Screenshots
  • 3. STARBUCKS  Overview • Founded on March30, 1971 • Back then was a roaster and retailer of whole bean and ground coffee, tea and spices. • The name was taken from “ Moby-dick” • 1st Starbuck location : Tokyo Japan 1996
  • 4. CURRENT SITUATION  To gain more popularity among the competitors (eg. Coffee Bean ) using social media rather than traditional marketing.  Environment Stewardship • Share’s customers commitment to the environment • Carrying for a planet and encouraging others to do the same • Minimize the usage of paper cups • Energy and water conversation • Green Building
  • 5. SOCIAL MEDIA IN ACTION  Uses twitter to engage the public in participating in the event  Uses Facebook to engage in the event by creating event in Facebook
  • 6. VICTORY  Starbucks reputation in social media was a boost since the introduction of social media.  Facebook  Twitter
  • 7. VICTORY  Improve in the target of the environment stewardship
  • 8. VICTORY  Improve in the target of the environment stewardship
  • 9. VICTORY  Improve in the target of the environment stewardship
  • 10. VICTORY  Improve in the target of the environment stewardship
  • 11. SCREENSHOT  Twitter (global)
  • 12. SCREENSHOT  Facebook (Singapore)
  • 13. SCREENSHOT  Facebook (Global)
  • 14. SCREENSHOT  Video Starbucks Make a Difference
  • 15. COMPANY OVERVIEW Ford motorcar company was the first American automaker company, they started in 1903 and have lasted till present. Currently there are ranked 8th among the top flight of companies in America. For the past ten years, Ford has come out with a series of compact cars under the FORD FOCUS title. These cars have some of the best sales record in the past years due to conventional marketing tactics.
  • 16. CURRENT SITUATION  Traditionally used marketing ways • TV advertisements • Banners and Roadshows  Why upgrade from conventional ways and try social media? • Reach out to a larger group of consumers • Stay hip, don‟t want be left behind • Cheaper  From 2010 onwards, Ford has become one of the best social media marketing stint (Ford fiesta movement)  But before success, they stumble upon failure (Lion man of Tanzania)
  • 17. SOCIAL MEDIA MARKETING In 2007-2008, Ford decided to take step in faith and tried out marketing through social media. They directed a mini movie titled " Lion man of Tanzania " and they uploaded it on YouTube. They even had fake news articles to support the mini movie. • Mini movie became viral on • Unable to send their message across to consumers accurately. • The viral video was misleading. • Waste of resources (Funds)
  • 19. FORD COMMERCIAL IN Negative over Positive
  • 20. PERCENTAGE OF CHART 31.25% Likes Dislikes 68.75%
  • 22. AN ARTICLE WROTE BY AN AUTHOR IN 2008 The 2008 Ford Focus, unfocused? In October 2007, online ads were seen about a man who roars, moves and behaves like a lion. „Fake‟ news articles were found as well; “The Lion-Man Escapes From High-Security University Research Centre”. The relation between the „The Lion-Man‟ and the Ford Focus stayed undiscovered by the big public. The viral failed because it was too hard to figure out what it was about. It also seems to have no purpose – there‟s no payoff. There are no clear call-to-action events, no „go out and buy this‟, nothing. A lot of wasted money that ended up in an ad that looks more like a practical joke, rather than a viral campaign. Ford‟s attempt on putting up a Facebook page featuring the “Lion-Man of Tanzania” ended up having 0 subscribers.
  • 24.
  • 25. CONCLUSION  FORD's sales for ford Dropped by a fair bit for 2007-2008.  Better marketing stint would have to help improve sales.
  • 26. CONCLUSION Loss in Tarnish of profits reputation possibly occurred Drop in value of company
  • 27. THE END … THANK YOU 

Editor's Notes

  1. According to their website, Starbucks started in 1971. "Back then we were a roaster and retailer of whole bean and ground coffee, tea and spices with a single store in Seattle’s Pike Place Market." Today, Starbucks represents an important player in the coffee market internationally. Starbuck's Investor Relations recognized the work by their employees saying, "Starbucks credits our success on the hard work of employees; for delivering strong financial results and positioning the company for long-term, profitable growth. 
  2. Starbuck is a successful example as it shows that starbucks coffee have more fans as compare to the other coffee hse. The above graph shows that starbucks have more fans on the fb and twitter .
  3. Since 1971Due to the amount SaveEfforts of saving the world by the company was met as the ideals was still on trackThey manage to save this amt of cups. These facts and figures were taken from the Environmental Defense Fund, Water Council Systems, and the Energy Policy Act of 1992.