Brands must tell compelling stories to connect with customers on a deeper level. Storytelling allows brands to form strong associations in customers' minds between the brand and certain ideas or emotions. Customers are more likely to form positive perceptions of brands that are associated with childhood memories or stories that create vivid emotional experiences. Younger audiences especially want to interact with brands and see themselves reflected in the brand's story. Maintaining relevance requires continuously infusing the brand with new perspectives to keep attracting customers.