First Technology Credit Union has embarked on a digital transformation journey to move more workloads to the public cloud. They have migrated 10 business critical applications to Microsoft Azure for high availability and disaster recovery. Additional Azure workloads include a data warehouse, website, and IT service management platform. First Tech is using APIs and API management to enable third parties and expand offerings. Dynatrace is being used to monitor all workloads in Azure and critical on-premise systems, providing end-to-end visibility and pinpointing performance bottlenecks. The speaker emphasized that digital transformation is essential given disruptions in financial services, and that cloud and APIs will be fundamental elements of First Tech's transformation.

1. #Perform2018
Cloud innovation and automation
From Bricks and Mortar
to Cloud First
API Driven Banking
#Perform2018#Perform2018
Sam Poozhikala
Senior Director – Enterprise Architecture

2. About First Technology Credit Union
What we will
cover today
Digital Transformation at First Tech
Journey to Public Cloud
<APIs> and <API Management>
Dynatrace at First Tech
Closing Remarks
#Perform2018

3. ABOUT US.

4. Who we are
▪ 6th largest Credit Union in with
$11.3 Billion in Assets
▪ Serving employees of Technology
Companies - 500,000 members
▪ Ranked the best Credit Union by
Money Magazine 2017
▪ 1500+ employees across 3 corporate
locations and 42 branches
▪ One of the fastest growing Credit Unions
in the country for last 5 years
▪ Target of $20 Billion in asset size by 2022
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5. Delightful Member
and Employee Omni
Channel Experience
01
Accelerating Business
Capabilities using
technology platforms
02
Enabling third parties
to expand on
offerings and
solutions with <API>
Access
03
Scale infrastructure
to address
exponential member
growth
04
Zero Downtime of
systems and
applications even if
earthquake hits us
05
Digital Transformation being the Enterprise Enabler
Becoming America’s Most Admired Credit Union

6. Digital Transformation at First Tech
VALUE NETWORKPLATFORM SCALABILITY AUTOMATION IOT
• Platform on
Demand
• Automated High
Availability/
Disaster Recovery
• Adaptive Security
• Analytics on
Demand
• API and Data on
demand
• Platform Business
Model
• Workflow Integration
• Robotic Process
Automation
• AI enabled Customer
Service and commerce
• Digital Workspace
• Device and Channel
Independence
• Cognitive BOTs
• Smart Buildings (Corporate
Locations)
• Experience Centers (for
Members)
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7. THE JOURNEY

8. Phase
2
Learn from Phase 1 and implement best practices
Add Governance, Controls and Costs Management
Production workload migration to Co-Lo and Azure
Phase
1
High Availability/Disaster Recovery between On – Premise and Azure for Business
Critical Applications
Promote brand new workloads to use Azure PaaS/IaaS as the first option instead of
on premise solutions
Start with traditional information security platforms (Firewall/WAF) and gradually
mature to Adaptive , Application based security
Create application footprints in Azure as IaaS to begin with and explore
opportunities to migrate to PaaS
Ability to connect across multiple Public and Private Cloud Providers
Journey to
Hybrid Cloud –
Co-lo and
Microsoft Azure
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9. Current Azure Workloads
High Availability/Disaster Recovery for 10 Business Critical Applications
Data Warehouse and Analytics with Hadoop Clusters
www.firsttechfed.com on Sitecore CMS
ITSM platform on Cherwell
Git, TeamCity, Octopus deploy
Dynatrace Platform
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10. High Level
Architecture
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Architecture Validation with Smartscape
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What have we migrated?
Smartscape helps to understand real dependencies &
bottlenecks in hybrid cloud scenarios

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<API> and <API Management>
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Automated API Endpoint Monitoring
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Auto Baselining of Endpoints –
Feeds into AI & Root Cause Analysis
Insights into Load
Balanced Environments
Root Cause Analytics

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Service Flow Analysis
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End to End Service Flow
Identify heavily
used services

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Dynatrace at First Tech
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16. Dynatrace at First Tech
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Monitor via Automated Tags
Host.
Host.
Host.
Manage via Automated Tags

17. Automated Health Detection
Detecting Reoccurring Issues
Dynatrace at First Tech
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Host name

18. Evaluated multiple
Full Stack Monitoring
tools and selected
Dynatrace
Deployed on all
workloads in Azure
and critical workloads
on-premise
Best in Class visibility to
applications and
underlaying
infrastructure
Ability to assess end-to-
end application
performance
Pin-point accuracy to
identify compute,
storage, Database and
network bottlenecks
Highly effective in
quickly determining
root cause of issues
Customizable Portal
provides specific
dashboards based on
different team roles
and needs
Comprehensive
Functionally , we have
just begun and
probably using only
20% of the capabilities
Dynatrace at First Tech

19. Closing Remarks
▪ Banking and Financial Services
Domain is being as disrupted as retail
▪ Shifting Customer Demography and
Innovations in FinTech are demanding
a paradigm shift
▪ Digital Transformation is not an
optional strategy
▪ Cloud and <APIs> form the
foundational elements of Digital
Transformation
#Perform2018

20. Closing Remarks
▪ Banking and Financial Services
Domain is being as disrupted as retail
▪ Shifting Customer Demography and
Innovations in FinTech are demanding
a paradigm shift
▪ Digital Transformation is not an
optional strategy
▪ Cloud and <APIs> form the
foundational elements of Digital
Transformation
#Perform2018
Digital
Transformation at
First Tech requires
auto scalable, fully
monitored Cloud
workloads
<APIs> and <API>
Management will be
the center point of
First Tech Growth
Ability to connect
and monitor highly
diverse and
interconnected cloud
data center
workloads will
become the norm
Legacy Applications
are not going to be
“Cloudified”
overnight , so it is
important to plan for
IaaS on Cloud for
such applications

21. QUESTIONS AND ANSWERS

22. Thank you

23. #Perform2018
Outlook: Monitoring Azure Functions
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24. Dynatrace at First Tech
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Automated Monitoring of
all processes on Azure IaaS
Host name
Host name

25. Service Flow Analysis
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Tightly coupled! Shall we really distribute/extract?
End to End Service Flow

26. Service Flow Analysis
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AI-powered root
cause analysis
Visual resolution path
Impact on your
business