Staff development and training is important for companies to develop employee knowledge, motivate personnel, and organize courses that match company strategy and focus on real needs. Training should be planned during and after work and find the correct consultant, as development is an investment, not a cost. Colleagues should deliver cross-training to invest in staff as the best way for service companies to differentiate from competitors.

1. What is important when thinking about Staff Development & Training? Develop employees knowledge. get personnel motivated. Organize courses that match with the company strategy. Focus courses on real needs of each area and each employee. Give tools to staff to act and react in real situations. Take into account previous knowledge.

2. What is important when thinking about Staff Development & Training? Need to plan training during and after work time. It is a must to find the correct consultant. Development is not a cost, it is an investment. Colleagues should deliver training to each other.

3. Conclusion Service companies should bear in mind staff development and training as the best way to differentiate from competitors.